Mint Service Desk Software

Mint Service Desk Software

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About Mint Service Desk

Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation. Mint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and vie...
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Mint Service Desk ITSM on-premise

Mint Service Desk User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 12 reviews

J F

Verified reviewer

Company size: 10,000+ employees

Industry: Computer Hardware

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2020

Flexible, easy to use, a host of features at a reasonable implementation price

I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.

Pros

The design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.

Cons

When you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!

Piotr

Company size: 10,000+ employees

Industry: Computer Software

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2021

ITSM Software that doesn't kill your budget and time

Pros

- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)

Cons

- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)

Reasons for choosing Mint Service Desk

Pricing and functionality that we needed.

Reasons for switching to Mint Service Desk

OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD.

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

October 2020

Very good Asset Management tool

Pros

I like that it has its own ticketing system integrated with it.

Cons

I wish they improve and modernize the user interface.

Anonymous

Company size: 10,000+ employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

I'm satisfied.

We provide support to our customers on daily basis.

Pros

- fast - easy to use once it's configured - great support

Cons

- you need to know what you really want in order to configure the system in a right way

Lukasz

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2020

Ease of use is the key

Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.

Pros

I replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.

Cons

For our purposes everything is ok. It is great for ticket management.

Reasons for switching to Mint Service Desk

Ease of use.

Response from OPGK RZESZOW

Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.

Replied July 2020