# Mint Service Desk Software Reviews, Demo & Pricing - 2026 > Review of Mint Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/mint-service-desk-profile/reviews --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / Mint Service Desk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Mint Service Desk 2026: Benefits, Features & Pricing Wondering if Mint Service Desk is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Mint Service Desk 4.8 [(23)](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/#reviews) Pricing Starting at $5.00 per month ### About Mint Service Desk Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage incidents using task prioritization, categorization and escalation. Mint Service Desk includes an asset management functionality, which allows managers to monitor status, location, user activities or attributes and analyze trends across hardware/software assets. It offers features such as ownership history, scan scheduling, notifications, ticket management, role-based permissions and more. Additionally, the change management module assists professionals with establishing procedures to handle change requests, send/receive approvals and view historical data to streamline operations across the pipeline. Mint Service Desk’s configuration management database (CMDB) lets users store configuration information to gain visibility into contracts, users, licenses and assets usage via real-time data analysis. Pricing is available on request and support is extended via email, documentation and other online measures. Wondering if Mint Service Desk is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## Mint Service Desk User Interface ## Popular Mint Service Desk Alternatives Main Product Mint Service Desk 4.8 [(23)](https://www.softwareadvice.com/contact-center/mint-service-desk-profile/#reviews) Ratings Breakdown - 4.87Ease of use - 4.86Value for money - 4.86Customer support - 4.65Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Desk Manager](https://www.softwareadvice.com/itsm/desk-manager-profile/) 4.8 [(106)](https://www.softwareadvice.com/itsm/desk-manager-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.90Customer support - 4.70Functionality Pricing Available upon request Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Mint Service Desk Pricing and Plans Starting price: $5.00 per month Free Trial Free Version MintSD Lite $5.00 per user, per month No plan information available MintSD Pro $9.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Mint Service Desk Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of Mint Service Desk Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface Alerts/Notifications Analytics API Asset Categorization Asset Library Asset Lifecycle Management Asset Sharing Asset Tracking Availability Management Barcode/Ticket Scanning Capacity Management Change Management Chat/Messaging CMDB CMS Integration Configuration Management Contact Management Contract/License Management Customer Database Customer History Customer Portal Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Document Management Drag & Drop Email Alerts Email Management Email Templates Event Logs Forms Management Help Desk Management Incident Management Incident Reporting Interaction Tracking Inventory Management Investigation Management IT Asset Management IT Incident Management Macros/Templated Responses Mobile Access Monitoring Multi-Channel Communication Multi-Language Performance Metrics Prioritization Problem Management Real-Time Chat Real-Time Notifications Real-Time Reporting Release Management Reminders Reporting/Analytics Scheduled/Automated Reports Search/Filter Self Service Portal Service Catalog Service Level Agreement (SLA) Management Single Sign On Social Media Integration SSL Security Status Tracking Support Ticket Management Support Ticket Tracking Task Management Third-Party Integrations Ticket Management User Management Widgets ## Mint Service Desk Integrations Microsoft Azure Integration rated undefined from -1 review Lansweeper Integration rated undefined from -1 review Microsoft Exchange Integration rated undefined from -1 review baramundi Management Suite Integration rated undefined from -1 review ## Mint Service Desk User Reviews Overall Rating 4.8 Ratings Breakdown 5 83% 4 17% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.9 Customer support 4.9 Functionality 4.7 Have you used Mint Service Desk and would like to share your experience with others? Iván P. Verified reviewer Computer Software 2-10 employees Used daily for less than 12 months Review source Reviewed April 2026 Lot of Posibilities with out no cost surprises 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We migrated to Mint because the posibilities we can do with the SD. Not only for IT Tickets, we use it for purchasing, HR and Customer Service. So far we are not only using it, we are partnering with them. Cons: They are constantly improving on features that make the user experience more easy. They have a focus On-Prem but "Cloud is coming" Reasons for switching to Mint Service Desk Cost and more option to use the platform. Read More PC Piotr C. Verified reviewer Computer Software 10000+ employees Used daily for less than 12 months Review source Reviewed September 2021 ITSM Software that doesn't kill your budget and time 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized) Cons: \- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise) Reasons for choosing Mint Service Desk Pricing and functionality that we needed. Reasons for switching to Mint Service Desk OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD. Read More VR Verified Reviewer Financial Services 1001-5000 employees Used monthly for less than 12 months Review source Reviewed October 2020 Very good Asset Management tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: I like that it has its own ticketing system integrated with it. Cons: I wish they improve and modernize the user interface. Read More TK Tomasz K. Verified reviewer Utilities 51-200 employees Used daily for less than 2 years Review source Reviewed July 2025 Budget friendly. Great features. Built for those who actually work on SD platforms. 5 We migrated from a different platform due to their drastic pricing changes and we regret we haven't done it earlier. I strongly recommend Mint as the platform that is stable with great support (if needed). Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Enteprise features for a very reasonable budget. If you don't want to spend tons of money - that's your choice. In addition, anytime we need a custom integration Mint Service Desk team is very helpful in that matter. Cons: As any platform, process of implementation may take a while but it's mostly due to understanding your actual organisation needs. Luckily Mint team is very competent and they guide you through the process. Reasons for choosing Mint Service Desk Pricing policy and very good local support. Reasons for switching to Mint Service Desk Pricing policy became to expensive for us. Read More MM Mauricio M. Verified reviewer Insurance 5001-10000 employees Used daily for less than 12 months Review source Reviewed September 2025 Nice and affordable ITSM solution. 5 The overall experience is good, for the moment the users are happy and they are not complaining. They use email and customer portal to send their inquiries and we can easily get them, classify and solve them. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is a very affordable ITSM solution. The fact that they have On-Premises, Managed and Cloud versions helped us to decide the best one for our needs. The system is easy to use to support our users. IT helps to track the service request and incidents properly. Cons: I think it is too early now and we have not found any show stopper. We had our "nice to have" requirements and "must have". The "must have" were all covered and many "nice to have" too. We'll see in the future if there is something not that good. Read More FN Frank N. Verified reviewer Construction 10000+ employees Used daily for less than 2 years Review source Reviewed August 2025 Easy to Use and Very Reliable 5 Overall, my experience has been great. It’s simple, reliable, and does exactly what I need without complications. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I like most about Mint Service Desk is how intuitive and user-friendly it is. The interface is clean, well-organized, and easy to navigate, which makes onboarding new users very smooth. It’s robust and a stable platform, so we rarely encounter issues or downtime. Cons: None for the moment. You need to spend the proper time on the design and implementation in order to have a stable system. Read More GM Gaby M. Verified reviewer Telecommunications 51-200 employees Used daily for less than 12 months Review source Reviewed September 2025 Great ITSM solution! 5 So far it has been very positive. It's a dependable system that makees support work easier and keeps everything undeer control. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We use it as out ITSM solution. I liked the look and feel, the frontend and how organized Mint Service Desk is. IT is easy to track tickets and get notifications. The SLAs are very heelpful too. IT has very good pricing in all the versions. Cons: It is very intuitive but of course if the vendor helps you with the configuration then it is easier and faster to configure your business requirements. Read More JN Joanna N. Verified reviewer Professional Training & Coaching 11-50 employees Used daily for less than 12 months Review source Reviewed August 2025 Intuitive and helpful for supporting training participants 5 We use Mint mainly to manage inquiries and feedback from our course participants. It’s user-friendly, and thanks to ticket categorization, we don’t lose track of anything. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very clean UI, easy for non-technical team members. Fast to adopt and saves us time on client follow-up. Cons: Initial customization of categories and tags required some effort, but once set, it runs smoothly... Read More AB Andrzej B. Verified reviewer Management Consulting 11-50 employees Used daily for less than 12 months Review source Reviewed August 2025 Great for small companies that need stability 5 We use it to handle service requests. It’s light, stable, and easy to manage without a full-time admin Ratings Breakdown 5 Ease of use 5 Functionality Pros: Handles tickets well via email, doesn’t eat up resources, and setup was quick even for a small team like ours Cons: Reporting is OK, but more ready-to-use templates would be nice — current export options are enough though. Read More JS Julian S. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 6 months Review source Reviewed October 2025 Reliable affordable and scalable Service Desk solution with global coverage 5 Super Reliable, affordable easy to use and configure Service Desk solution for both SMBs and enterprise level companies Amazing support ! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Mint Service Desk is an Amazing tool to streamline operations, optimise resources, and drive measurable efficiency gains. Cons: Regarding Mint Service Desk, since we’ve only recently started using it, I don’t have any feedback to share at this time.” Read More Showing 1 - 10 of 23 Reviews Load More Reviews ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **124** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **122** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **22** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **10** times Stuck Between Options? 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