About Mojo Help Desk

Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting.

Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier.

Agents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an over...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

70 Reviews of Mojo Help Desk

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(39)

39

4 stars

(26)

26

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 70 results

December 2017

User Profile Picture

Martin from Yellowknife Education District No. 1

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

Does what a ticket system is supposed to do and is easy to use

Pros

Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream

Cons

It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time

Response from Metadot

Replied October 2019

Thank you for your review.

March 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

Easy to use

Overall it has been very easy to set up, use and onboarding everyone. Great value for money.

Pros

Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.

Cons

Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.

Reasons for Choosing Mojo Help Desk

Almost all features were available that we had in FreshService but at a discounted agent price. So it was cost-effective.

Reasons for Switching to Mojo Help Desk

Pricing

December 2017

Didzis from ECENTA AG

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

December 2017

Helpdesk works quite well though there are couple of limitations that really should not be.

Pros

Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy

Cons

There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.

Response from Metadot

Replied October 2019

Thank you for your review.

December 2017

Russ from Scotts MiracleGro

Company Size: 5,001-10,000 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

The application has been very reliable and easy to deploy across an organization.

Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.

Pros

The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.

Cons

Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.

Response from Metadot

Replied October 2019

Thanks for your review. We are working hard to make Mojo a better product.

December 2017

Dennis from Cle Elum-Roslyn School District

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

December 2017

Handy, easy to use, economical, integrated Google support

Workload accountability, job ticket queue management

Pros

Easy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing

Cons

Cannot copy or duplicate forms (for tweaking/repurposing) Severely-limited appearance/branding options A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice