Mojo Helpdesk software


Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting.

Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier.

Agents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that tracks time and SLA targets and provides summary reports.

Mojo Helpdesk is available in monthly and annual subscription pricing options.The software offers Android and iOS mobile applications. It is available globally and offers customer support in English, Spanish and French.

Supported Operating System(s):
Web browser (OS agnostic)

65 Reviews of Mojo Helpdesk

Showing 1 - 20 of 65

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  • Lucas from J Lucas Home Team

    June 2018

    Great program that is easy to use and pulls great and reliable information. A lot of good phone #

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love mojo!

    Pros

    This software is very easy to use and has given me the opportunity to make triple the amount of dials I was able to make with other programs.. The information is gives is also very reliable

    Cons

    If you are looking for a shiny and pretty dialer this is not the one. It is a very basic format. Other than that I love it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • stefan from Cle Elum Roslyn School District

    Number of employees: 51-200 employees

    April 2018

    Indispensable tool for desktop support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Rarely missing reports unlike an email solution

    Pros

    Ability to customize forms to minimize user submission time. This has a allowed us to create several forms that the end use can select based on their situation and needs.

    Cons

    Customization is a powerful feature, but isn't always that intuitive. Learning curve can be steep for new users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    Great software for a great value. Great work order and services request system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simple web based work order system

    Pros

    Web based.
    Ties into Google Suite.
    Multiple forms, ques and routing available.
    Great customer service.

    Cons

    Reporting is not the best.
    Only 1 Month of an employees Mojo (customer ratings) can be pulled up in the report.
    Can only associate with 1 Google domain.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    A great tool for managing customer support work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a great tool , very easy and convenient and affordable too. Helps you with online ticket tracking etc.

    Cons

    I do feel there is something in this which i do not like. The product works well and is very affordable.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Samuel from Cle Elum-Roslyn School District

    March 2018

    Easy to use ticketing system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how much customization there is without sacrifice to functionality. There are a lot of options when it comes to creating specific tickets for certain IT related jobs, such as a password reset template or a chromebook profile change.

    Cons

    With all of its customization, it is easy to go crazy on modifications to the point where people do not know how to maneuver through the website anymore. It's a positive as much as it is a negative.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Barry from Wachusett Regional School District

    December 2017

    Mojo Helpdesk does everything we need it to do at a very affordable price.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Google integration is a must for our organization. It allows us to make Mojo Helpdesk available to all of our staff members, in 12 locations, without any administrative setup or maintenance.

    Cons

    The renewal process when using a purchase order could be smoother. I have to open a ticket to request an invoice every year.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christopher from Hudson Valley Mental Health

    Number of employees: 51-200 employees

    December 2017

    I implemented Mojo for our organization and still serve as the administrator.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have a small team that serve as "agents", but it has made coordinating and tracking tickets much easier for us.

    Pros

    The software is easy to use for both the agent and the end user. Our organization has a lot of technologically deficient staff and we have never had a complaint that it was hard to use.

    Cons

    I would like to have more options to report out on historical tickets. Right now we are limited to 30 day increments, but I want to see lifetime records.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Clinton from NHPCO

    December 2017

    Great support ticket system & very user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very flexible and gives you the option of creating custom fields to use on your ticket forms. It has a great look and feel for end users. The ticket form setup is easy enough that even basic users can easily design and edit the forms.

    Cons

    The options can't be changed for most system fields. So while you can create a custom field to use in place of the system field, things like the priority indicators are useless if you don't use the system field.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christopher from Ability Connection Colorado

    December 2017

    This is a pretty good service over all.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It provides a pretty good threaded conversation that helps us track how we are doing and that everyone gets the support they need.

    Cons

    From what I am told from end users, the emails they receive when we provide follow up questions, etc, are confusing/lack enough information. I have looked from their view and that is how it appears to me. I often do not hear from people when I pose a question back to them and they indicate it is because they did not see it and do not go back often to look at status. I know that is on the users to go look, but it would be great if they got a clear message with our response in the body of the email.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Russ from Scotts MiracleGro

    Number of employees: 5,001-10,000 employees

    December 2017

    The application has been very reliable and easy to deploy across an organization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.

    Pros

    The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.

    Cons

    Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Didzis from ECENTA AG

    Number of employees: 51-200 employees

    December 2017

    Helpdesk works quite well though there are couple of limitations that really should not be.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple and easy to use.
    Having minimum number of characters for Pros goes against simple and easy

    Cons

    There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Juli from Heilicher Minneapolis Jewish Day School

    Number of employees: 51-200 employees

    December 2017

    We've been exceptionally happy with Mojo. Our staff uses it with ease!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is our Helpdesk for IT. We can have our staff use it instead of emails, which get buried, to connect with our department and can organize and plan who will take on a task.

    Pros

    Easy to onboard and use! We've found Mojo to be exceptionally simple for all members of our staff to use! We had a simple transition to this system!

    Cons

    Nothing, I'm very happy! We really like Mojo and so do our staff members. If anything, it could be a little less bare bones in terms of look, but that's not important.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Julen from ULMA Embedded Solution

    Number of employees: 11-50 employees

    December 2017

    Good workflow for tickets but few functionality profiles and messaging policies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good workflow for tickets. Ticketing is somehow agile process, and clients interaction has been successful. Good reporting

    Cons

    Few functionality profiles and messaging policies. Emailing must be avoided for users and only might be for administrators.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Greg from Cheyenne Mountain 12 School District

    Number of employees: 1,001-5,000 employees

    December 2017

    Easy, budget friendly, works for a team support setup.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Google integration for our users is key to making the process easy enough to get most people to use it.

    Cons

    Triggers become cumbersome to setup and the number of emails could have additional options to limit. The iOS app needs a facelift and better google integration.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Martin from Yellowknife Education District No. 1

    December 2017

    Does what a ticket system is supposed to do and is easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream

    Cons

    It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Pari from Netgear Solutions

    December 2017

    I have used this software for 15 years. It is simple to use, they have many plans, & it works well!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy to use, notifications are prompt, I can manage multiple clients with one portal. Clients seem to like it as well. Ticket #'s are useful.

    Cons

    I am not sure if there is an app, we use the web on our phones, also notifications could be a bit more informative. The software/system should help us keep better track of things that fall off the radar. We tried escalations, but it didn't seem to nail it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jordan from Near North Montessori

    December 2017

    Site is easy to navigate and keeps tickets manageable.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Ability to respond to more than just ticket creator. I also like the stark layout that isn't cluttered with unnecessarily distracting graphic design.

    Cons

    When tickets have been closed/reassigned, linking from email takes me to an empty page instead of to ticket details.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paul from Wasco County Oregon

    Number of employees: 51-200 employees

    December 2017

    Give Me My MOJO!!! Our orgainization has been using Mojo Helpdesk for years and love it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracking issues and time spent on issues were major benefits we got from it. Having customers being able to see what is happening with their issue is a major benefit as well.

    Pros

    Easily integrates with Google G Suite.
    Easy to setup and get running.
    Customization of forms and ques is great! (We use it for Information Services and Facilities)
    Agent and user management are easy.
    Simple feed back from customers upon close.
    My helpdesk staff love the MOJO score and always shooting for 100%!

    Cons

    Limited customize reporting. I know the data is there I just can't get to it. (ie. I want to look an agents MOJO for the whole year but can only pull up 30 days worth. Not every good for yearly evaluations.)
    Can't connect Google sub domains.
    No inventory or remote control options.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ricardo from Grupo Provivienda

    December 2017

    The software is good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    MojoHelpdesk have some pros, like you easily can create a form in seconds. The triggers and automations are fantastic too.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rocky from GNC

    Number of employees: 1,001-5,000 employees

    December 2017

    I was presented a half-utilized tool from a previous owner and found it easy to adapt to my needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organization and ease of reporting the quantity of work being completed on a regular basis.

    Pros

    It is very easy to update and change queues, users, and forms. The training material was presented in a way that was very user friendly and after viewing I felt that I could successfully navigate the features available.

    Cons

    It is difficult to get my users and agents to regularly use the tool in lieu of sending emails. I feel like the main screen can be slightly intimidating to new users. I also do not like how the "My Tickets" section feels so different than the open tickets screen. As a user who utilizes both roles, the disconnect is apparent.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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