Mojo Helpdesk Software


 

Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer support. Primary features include ticket management, user management, workflow automation, SSL security and reporting.

Mojo Helpdesk allows users to establish automated ticket responses, custom email templates and time tracking. It also offers a performance metrics dashboard, storage management and a knowledge base feature. Mojo Helpdesk integrates with Google Apps and Zapier.

Agents can manage tickets by creating ticket forms, assigning, updating and viewing open tickets. Users can access an overall performance view that tracks time and SLA targets and provides summary reports.

Mojo Helpdesk is available in monthly and annual subscription pricing options.The software offers Android and iOS mobile applications. It is available globally and offers customer support in English, Spanish and French.

 

Mojo Helpdesk - Dashboard
 
  • Mojo Helpdesk - Dashboard
    Dashboard
Supported Operating System(s):
Web browser (OS agnostic)

26 Reviews of Mojo Helpdesk

Showing 1-20 of 26

 

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Ben from Cle Elum-Roslyn School District

November 2017

November 2017

Mojo Helpdesk is great for creating and tracking tickets.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Value
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Pros

The interface is simple and easy to use with lot of customization options to allow you to create ticket categories.

Cons

An easy way of being able to tie tickets into Google Calendar would be nice for tracking tickets that have deadlines.

Review Source: Capterra
 

Christopher from Washington DC based non-profit

January 2016

January 2016

Precisely what we needed, and top notch customer support

Ease-of-use

Product Quality

Customer Support

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Support

We needed a way to track calls, but not in the "every caller is a user" help desk way. I was trying to avoid spending too much time or money on a custom solution, and then a former colleague recommended Mojo Helpdesk. They helped us configure it to our specifications, showed us how to use it, and we went on from there without looking back. The service is inexpensive and easy to use.

Review Source: Capterra
 

Heather from Engineered Controls International

November 2014

November 2014

Perfect for our business!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Support

Our company has used Mojo to track IT requests for 3 years. It's ease of use and cost was a major plus for us. We have recently started using it to track Engineering & Drafting requests and Mojo has proved to be an easy solution to get rid of paper pushing.

Tech Support is great to work with as well. Very friendly and had my problem solved in no time.

Review Source: Capterra
 

Samuel from NYSCI

November 2014

November 2014

Almost there...

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In a world, where mobile computing devices are on the rise... Mojo has no presence. Where are your iOS & Android apps? The competition has it, so why Doesn't Metadot? Also, your web applet is of little value.

Review Source: Capterra
 

Claudia from 2000sft dba Accounting Tech Resources

November 2014

November 2014

Easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The site is easy to use. Great way to keep track of our items that need to be troubleshooted. One thing I don't like is that once a ticket is solved or closed, it pops back up on my screen after closing. I think it didn't do that a while back but has started too in the past year or so. It an annoyance rather than a huge issue. Other than that, I've had to issues. Overall, it works great for our company.

Review Source: Capterra
 

Abhi from Glick Interactive

November 2014

November 2014

Awesome product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Love the helpdesk, we've been using it for over 4 years and our customers love it.

Review Source: Capterra
 

David from Geeks-r-Us

November 2014

November 2014

Fits the Bill

Product Quality

Customer Support

Product Quality
Quality
Support

Easy to set up and use, the product filled my need for a straightforward help desk ticketing product for a subset of clients, and the consultants who handle them. Value-priced but has a good feature set with email ticket notification, categorization, and ticket resolution.

Review Source: Capterra
 

Ernesto from Soteica Visual MESA

November 2014

November 2014

Mojo interface and usage

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I think the interface should be improved, seems old.
As a manager I can say; The tickets management is OK, but the ways to get statistics data out of our tickets resolutions is not practical.
I wish I could easily get data about how my technicians are responding the requests, get a type of warning when a ticket is open for a long time, get a warning when a customer is not satisfied with their tickets.
Also it would be good to have different statistics for each customer. Like an average of the time their tickets are open, the average of their tickets ratings, etc. Specific data for a particular customer.

Thanks,

Review Source: Capterra

  Response: Metadot, METADOT

Date: October 2015

October 2015

 

Thank you for your review. Mojo Helpdesk has been completely redesigned and you can now enjoy the new user interface. Thanks, Mojo Team.

 

Alexandra from LACMA

November 2014

November 2014

Mojo Review from LACMA

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I love our Mojo Help Desk, its so easy to manage and easy to access.
I wish in the reporting tool there was a way to export reports, if there is please let me know.
We review our tickets on a monthly basis to see where we need to improve on our services and it would be nice to export this data and maybe graph my statistics.

Overall love the product.

Review Source: Capterra
 

Tracie from MEB Management Services

November 2014

November 2014

Beyond my expectations

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I was given the task of vetting out and ultimately finding a software system that would meet a good sized list of criteria set forth by our IT department and Senior Leadership. After reviewing multiple (20+) products, the search was narrowed down to 2. Due to the ease of use and affordability, Mojo won as a no brainer.
Initially learning the back end set up to a bit, but Jill was a huge help to me in that department. And there are some functions that would be helpful to our organization if it were customizable, but overall it really meets our needs.
We now have approximately 500 users at any given time using our helpdesk and it has been met with very positive feedback.
I would surely recommend!

Review Source: Capterra
 

Matthew from Cherry Creek School District

November 2014

November 2014

Perfect solution for a School organization

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We were able to save several thousand dollars using Mojo over our previous CRM tool. The best thing about Mojo is the flexibility. We can customize a solution for how each school site wants to operate. We have been able to reduce email to the Help Desk by almost 80% as most users now submit tickets directly via Mojo.

Review Source: Capterra
 

Lloyd from azfamily.com

November 2014

November 2014

My Mojo Experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been working with Mojo Helpdesk for more than 2 years and love how easy it is to get my team on board to work with it. The updates over the the years have proven to be worth while. I typically use this product for small jobs and it does the job.

Review Source: Capterra
 

Chris from Collective Bias

November 2014

November 2014

Good Price, Great Potential

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been using the product for months now and we love the most of it but it's missing some key features that would make it awesome.

Review Source: Capterra
 

Ian from Automated Telecom

November 2014

November 2014

Mojo Review

Ease-of-use

Product Quality

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Ease-of-use
Usability
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Support

I like Mojo. It is the second ticket system our company has used. It is fairly easy to use. You will need to setup on your own. I set a couple appointments to have someone review with me and they missed the appointment both times.

Review Source: Capterra
 

Ted from Grace Community Church

November 2014

November 2014

Good tool, over priced

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

We really love the Mojo tool, use it pretty regularly in our operations.
Feel it's a little over priced for the simplicity of the concept, prob won't be long before we switch out for a competitor at a lower price. Would stay with Mojo if the price were less.
I realize this isn't the kind of review you're looking for, but you asked.

Review Source: Capterra
 

Ken from SI-UK Education Council

November 2014

November 2014

80% there

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

No doubt, Mojo Helpdesk has helped us organise what we need to do. But it can be frustrating to use because it takes ages to find a specific ticket in the system.

I find it impossible to sort tickets by queue, then submission date, submitted by and assigned to. I need to see, for example, all tickets assigned yesterday by Alice to support staff Bob, ORDER BY date submitted.

The search returns results in a non-intuitive order. I would suggest by date submitted, but then the user should be able to order by by queue, date, submitted by, etc.

I would also like the ability to set reminder emails to go to support staff if a ticket has been open for X days, so they can be reminded to follow up.

When someone selects "urgent" or "emergency" there should be a popup that says, "Is this really urgent or are you being an asshole?" It could make the whole screen blink yellow and purple, maybe that would wake people up.

Other than that last paragraph it would be great to see those changes.

Review Source: Capterra
 

Ignacio from Hedonai Estetica Integral

November 2014

November 2014

Fast and Simple

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Quality
Support

We use Mojo Helpdesk for the last 3 years and the users find it easy . Thanks to make our life easier! :)

Review Source: Capterra
 

Ignatius from Chatsworth International School

November 2014

November 2014

Google + SSO

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Prompt response to our query even though its not a critical.

Review Source: Capterra
 

Indrajit from Tridiagonal Solutions

November 2014

November 2014

Mojo review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a company based in India providing niche software solutions in engineering computing space and serve customers from US and Europe. We selected Mojo after evaluating 3 alternatives. We have been using it almost a year now. Overall comments are -

Pros:
1. Its easy to setup and easy to use
2. Customer service is excellent
3. We could create an ecosystem where each of our product has a group and there are customer groups having access to these multiple product groups. It has been working so well so far
4. We do not find any issue with overall workflow of the support system
5. Its a great product at a very competitive price

Cons:
1. Knowledge base feature can be improved. There should be easy way to upload the docs as PDFs or more formatting options within page creation
1.

Review Source: Capterra
 

Austin from Huffmaster / VirSec

November 2014

November 2014

Excellent product though we are just getting started with it

Ease-of-use

Product Quality

Customer Support

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We have just started utilizing this product and intend to roll it out to our operations center and support staff next week. We are in the process of migrating from our own internally hosted Spiceworks server which has been a challenge to keep up with in light of our staff's heavy workloads. I am the primary administrator at this point and love the ease of use and customizability. I'm still working on understanding the various aspects of reporting which could be a bit more intuitive. In addition, I have not been able to figure out how to filter reporting based on custom fields. Essentially, I really think this is a fantastic product, very user friendly, but could use some work on the management portion. It is well worth the monthly fee and I shopped quite heavily.

Review Source: Capterra
 
 
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