Motadata ServiceOps

RATING:

4.4

(34)

About Motadata ServiceOps

Motadata ServiceOps is an intelligent ITSM solution that empowers businesses to adopt changes across people, processes, and technology. It is built on our proprietary DFIT (Deep Learning Framework for IT Operation) and offers helpful capabilities like intelligent automation, NLP-powered virtual assistants, and enterprise service management. The main modules are Help Desk, Service Desk, IT Asset Management, and Patch Management.
Asset Management in ServiceOps

Motadata ServiceOps Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Motadata ServiceOps

1 - 5 of 34 Reviews

User Profile

Gaurav

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Great tool to monitor networks.

PROS

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

CONS

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Gaurang

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Best Servicedesk tool for Mid Size organization

We are really satisfied with motadata serviceops software and their support team. We are able to slash down the team effort by 40%.

PROS

Motadata serviceops is unified software that provides servicedesk/helpdesk, Asset management and patch management on single platform. User experience and performance of tool is way better than other vendor tool which we have evaluated. I took only 2 weeks for our agent to well verse with our software. Also, the multi channel service delivery is awesome with support of built in chatbot and chat software.

CONS

I think it would be better if they also include third party patching as part of patch management

Reason for choosing Motadata ServiceOps

due to over TCO and Features

Reasons for switching to Motadata ServiceOps

Lack of support and product features

User Profile

Jaykumar

Verified reviewer

Telecommunications, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2018

Motadata EMS

PROS

Easy of use. GUI KPI for over all infrastructure.

CONS

Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher.

Manish

Building Materials, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Motadata ITSM and NPM for IT Solution and Management.

Tool is good, easy deployment and cost effective comparable to peer tools.

PROS

ITSM and NPM integration and All details in single dashboard.

CONS

NPM and ITSM on different platform, needs to be on single platform.

Vendor Response

Thank you so much for the kind words, Manish! We're thrilled you had a great experience with Motadata ServiceOps

Replied February 2024

Santosh

Logistics and Supply Chain, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Efficient and User Freindly

PROS

1.Real Time update. 2.Visual Appeal. 3.Interactive. 4.Clarity and Simplicity.

CONS

Process to close request which is time consuming and lengthy.

Vendor Response

Thank you so much for the kind words, Santosh! We're thrilled you had a great experience with Motadata ServiceOps

Replied February 2024