Motadata ServiceOps
About Motadata ServiceOps
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Most Helpful Reviews for Motadata ServiceOps
1 - 5 of 34 Reviews
Gaurav
Verified reviewer
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great tool to monitor networks.
ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.
CONSease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.
Gaurang
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Best Servicedesk tool for Mid Size organization
We are really satisfied with motadata serviceops software and their support team. We are able to slash down the team effort by 40%.
PROSMotadata serviceops is unified software that provides servicedesk/helpdesk, Asset management and patch management on single platform. User experience and performance of tool is way better than other vendor tool which we have evaluated. I took only 2 weeks for our agent to well verse with our software. Also, the multi channel service delivery is awesome with support of built in chatbot and chat software.
CONSI think it would be better if they also include third party patching as part of patch management
Reason for choosing Motadata ServiceOps
due to over TCO and Features
Reasons for switching to Motadata ServiceOps
Lack of support and product features
Jaykumar
Verified reviewer
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2018
Motadata EMS
Easy of use. GUI KPI for over all infrastructure.
CONSFeatures and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher.
Manish
Building Materials, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Motadata ITSM and NPM for IT Solution and Management.
Tool is good, easy deployment and cost effective comparable to peer tools.
PROSITSM and NPM integration and All details in single dashboard.
CONSNPM and ITSM on different platform, needs to be on single platform.
Vendor Response
Thank you so much for the kind words, Manish! We're thrilled you had a great experience with Motadata ServiceOps
Replied February 2024
Santosh
Logistics and Supply Chain, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Efficient and User Freindly
1.Real Time update. 2.Visual Appeal. 3.Interactive. 4.Clarity and Simplicity.
CONSProcess to close request which is time consuming and lengthy.
Vendor Response
Thank you so much for the kind words, Santosh! We're thrilled you had a great experience with Motadata ServiceOps
Replied February 2024
