MSP Anywhere is a cloud-based help desk solution for for small to midsize Managed Service Providers (MSPs) and IT service providers. Key features include live chat, file transfers, session recordings, user management and queuing. It also offers native mobile apps for Android and iOS devices.
MSP Anywhere lets users raise an IT support ticket that can be resolved by the service provider at a remote location. Technicians can remotely access customers’ devices and communicate with them through a live chat feature to resolve their queries. It also offers silent file transfer and Bash shell features.
MSP Anywhere allows businesses to customize the solution with their brand logos and colors. They can also ensure data security by managing access permissions for technicians. Support is offered via video training, an online community and help forms.
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Number of employees: 51-200 employees
Number of employees: 501-1,000 employees
Gonçalo from Fast Track
Number of employees: 11-50 employees