MSP Anywhere software


5 reviews(4.0/5)
5 reviews(4.0/5)

MSP Anywhere is a cloud-based help desk solution for for small to midsize Managed Service Providers (MSPs) and IT service providers. Key features include live chat, file transfers, session recordings, user management and queuing. It also offers native mobile apps for Android and iOS devices.

MSP Anywhere lets users raise an IT support ticket that can be resolved by the service provider at a remote location. Technicians can remotely access customers’ devices and communicate with them through a live chat feature to resolve their queries.  It also offers silent file transfer and Bash shell features.

MSP Anywhere allows businesses to customize the solution with their brand logos and colors. They can also ensure data security by managing access permissions for technicians. Support is offered via video training, an online community and help forms.

Supported Operating System(s):
Web browser (OS agnostic)

5 Reviews of MSP Anywhere

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  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Great software with many features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to support my clients with ease and provide A+ support at a reasonable cost.

    Pros

    * Easy to navigate once you have a basic understanding of the interface
    * Agent software is easy to install and has a lot of features to help manage a clients computer
    * Request help feature is fantastic. Simply guide a client to the website and ask them to select the
    request help option which allows you to assist them without installing the agent.

    Cons

    * The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    One of the best remote access that I used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Faster conection, live chat, file transfers in the background and bash shell access.

    Pros

    One of the things that really like about msp anywhere is how fast is the connetion of the remote access, and you can also record the session so you can used to win more clients by showing your work.

    Cons

    I don't have complaits about msp anywhere the only thing that I can say as cons is that the interface is really text-heavy and is not easy to used.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    April 2018

    Okay, but there are better options

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The connection quality and speed is fine, and the features that they offer are what I would consider standard remote support tools. Connection speeds are much improved from prior versions.

    Cons

    Compared to alternatives, this solution lacks in some more advanced features. It's possible they've been added in recent versions but I've stopped using this tool in favor of other options.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    Not user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None at all

    Pros

    The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

    Cons

    This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Gonçalo from Fast Track

    Number of employees: 11-50 employees

    November 2016

    Great alternative for helpdesk businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.

    Pros

    Price, customization, ease of usage.

    Cons

    Integration options can be difficult to setup if you are not a developer, but at least the documentation is good.

    Review Source: Capterra
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