N-sight vs Pulseway
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4.7 / 5
Value for Money
4.1 / 5
4.7 / 5
Customer Support
4 / 5
4.7 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
September 8, 2024
September 25, 2024
Pros/Cons
Pros
- I like that everything is so nicely sorted out. All issues are clearly visible, and the Wall-chart is amazing.
- What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.
- SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.
Cons
- Alert status is always green or red, there's no functionality to have a "low priority issue", so I have to treat every failed check as a possible emergency.
- They refused my cancellation and have continued to bill. From their NetSuite: The cancellation has been submitted.
- After losing one of my larger users, the flat rate platform fee made the overall cost a bit much for the remaining users.
Pros
- Amazing!!! From the technology, to the technical support, all the way to their Account Management has been superb. Constant contact with my rep makes me feel like Pulseway us part od my extended team.
- My initial Product Specialist, Customer Success Manager, IT trainer, everyone, has been fantastic. I don’t have a memory of working with a company where every person has been so helpful and capable.
- Its reliable,cost effective,good support team that can help you to operate smoothly, most of the issue is easily solve by this fantastic support team with very short notic.
Cons
- Missing some killing features (e.g. manage licenses, pc's ownership, etc). Some pc's information should be available when they're offline.
- Support tickets ignored, unable to even log in due to an error in their systems. 2 weeks withodut access is enough to shut a place down.
- Promised functionality never came, regular downtime and outages, poor performance.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
