myQuest Connect

RATING:

5.0

Overview

About myQuest Connect

myQuest Connect is a Microsoft Teams app which allows employees to automatically receive answers to questions they have during work. The myQuest Connect bot is linked to the organization's knowledge base and can immediately send answers to questions, or alternatively, connect employees with colleagues who are available and able to help. Here's how it works: - Employees anonymously submit a work-related question or challenge. - The myQuest Connect bot automatically sends the answer to the question from the organization's knowledge base. - If the answer doesn't exist in the knowledge base, the bot connects the employee with a colleague who knows the answer and who is available to support. - Once the question is resolved, the bot adds the solution to the organization's...

myQuest Connect Pricing

Pricing includes a setup fee and payment per user, per year. Please contact myQuest directly for details.

Starting price:

$35.00 per year

Free trial:

Not Available

Free version:

Not Available

myQuest Connect connecting employees to solve challenges and answer questions

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myQuest Connect Reviews

Overall Rating

5.0

Ratings Breakdown

(2)

(0)

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

Most Helpful Reviews for myQuest Connect

2 Reviews

Write a Review

Mohab

Hospital & Health Care, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed November 2022

Using Quest to capture and document SME knowledge

PROS

- Seamless and simple processes (No training required.- Based on MS Teams platform which makes it very familiar to employees.- Covers existing FAQs and live SME advice.- Capturing and vetting SME answers before including them as FAQs (Corporate Knowledge).- Works very well on mobile phones.

CONS

The platform can sometimes miss answers to questions already existing in the FAQ database. However, it still connects the employee to an SME so the goal of addressing the question is still achieved.

Rene

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2022

Increased Productivity

A great add on used by our internal product and customer support personal quickly gaining access to resources across teams.

PROS

Great add on to our Teams product increasing our internal teams response time to queries. Easy setup and great customer support.

CONS

None that stand out. Although there is room for improvement.