Easy to install and use. Cost effective and users can establish connections very quickly.

When we had questions, their tech support was right there to give us answers.

With NetSupport Manager, we have quick access to any computer on our network. The fact that the user doesn't need to do ANYTHING for us to gain control saves time and effort on our Helpdesk.

It is very reliable and secure. The inventory and file transfer features are very helpful.

Simple and easy to use; gateway & pin features work very well. Very pleased with support, and I've only had to use them 2-3 times over the past 6 years.

Ease of use and the ability to do everything needed to remotely control our product fleet and support our manufactured products.

Since the pandemic forced us to move to a hybrid work environment, around half of our devices are no longer using a static IP address.

Amazing corporate experience, a simple but robust solution for a big or small company.

Deployment of the software can be difficult to install if computers are located in a remote location.

It has saved us money to remotely fix some problems without needing to dispatch a tech person. Like being able to download a file to a group of kiosks opposed to connecting to each one individually.

Net Support consistently comes out as one of the best (if not THE best). It's ease of use is unparalleled.

The ability to manage our entire UK SCADA system from the comfort of my office without the need to travel.

The only con is that it's difficult to access other networks besides the internal one of the company. For Ex. how Teamviewer/Anydesk or other software work.

NetSupport will enable you to monitor and/or control individual devices or groups of devices depending on your setup. Technical support is world class, you really ARE important to them.

NetSupport cares about you as a partner. I've always been impressed that I do business with an individual as well as a valued partner.

The ability to quickly and easily take care of a tech issue or show a user how to fix their tech issue.

Love no third party servers and subscriptions. It works great and the tech support is second to none.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

Pound Sterling

Multi-platform Remote Desktop Access and Control
With its multi-platform support and flexible connection options (LAN, WAN or the internet), NetSupport Manager provides a single software solution for secure remote control and access.
At home, in the office, across the globe… it doesn’t matter where your organisation’s critical systems, servers and IT users are located because you can provide support from anywhere – and even help staff access their work PCs from home.

NetSupport Manager does all this without the need for a third-party service, ongoing subscription costs, manual visits or firewall configuration – making it the perfect tool of choice for any IT team!

Flexibility:
With its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop.

Efficiency:
Its unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed.

Security:
As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its PIN connect feature and four levels of encryption, it’s the choice of military and financial institutions across the globe.

High speed remote control:
Seamless and secure access to workstations and servers across your organisation, both locally when in the office, and remotely when on the move.
- Browse, locate and connect to all systems
- Watch, share or control devices on multiple platforms at the same time
- Screen sharing, annotation and recording
- Chat, message and interact with users
- Remotely connect to users through a unique HTTP Gateway
- Automate tasks with the scripting suite
- Printer and clipboard redirection
- 1:1 and 1:many file transfer


Systems management:
Its complementary supporting tools allow remote hands-on access, without any interaction/interruption to the desktop user, ensuring productivity levels aren’t affected.
- Hardware inventory
- Software inventory
- View estimated location of devices
- View and control remote applications, processes and running services
- Automate tasks with the scripting suite
- Remote command prompt and registry editor
- Remotely power on or off devices
- Group devices into a clear hierarchy
- Full support for INTEL vPro devices

Security and AD integration:
Delivering the most secure remote control available, NetSupport Manager is the choice of military and financial institutions across the globe.
- Four levels of encryption (Smart Card, remote login, central logging of all connectivity/actions, Active Directory integration)
- Full data encryption up to 256bit AES
- Two-factor authentication (2FA)
- Supports RADIUS authentication
- ‘On-premise’ solution for seamless remote support via its unique Gateway
- Require user acknowledgements and encrypted passwords
- Authenticate connections directly
- Full Active Directory integration
- Enabled/disabled features per user




LongDescription

File Management

Whiteboard

User Management

Real Time Screen Sharing

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

Screen Capture

Session Recording

Video Chat

Real-Time Monitoring

License Management

Secure Login

Communication Management

Call Recording

Screen Recording

Remote Update/Installation

Collaboration Tools

Presentation Streaming

File Transfer

Remote Monitoring & Management

Uptime Reporting

Server Monitoring

Screen Sharing

Mobile Access

Real Time Data

Two-Factor Authentication

Annotations

Diagnostic Tools

Multi-Channel Communication

Real-Time Notifications

Desktop/Browser Sharing

Mobile Screen Sharing

Real-Time Updates

Video Support

File Sharing

Reporting & Statistics

Screen Mirroring

Real-Time Chat

Chat/Messaging

Real Time Reporting

Reporting/Analytics

Monitoring

Remote Access/Control

IT Asset Tracking

Drag & Drop

Remote Support

Session Transfer

Issue Auditing

Multi-Participant Screen Sharing

Multiple User Accounts

Live Chat

Inventory Management

SSL Security

Availability Indicator

Role-Based Permissions

Presenter Control Management

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

NetSupport Manager

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Document Storage

Transfers/Routing

Customer Segmentation

SMS Messaging

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

Change Management

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Customer Database

Interactive Content

Call Logging

Offline Form

Print Management

Customizable Fields

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Content Management

Configurable Workflow

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Service Reporting

CMDB

Capacity Management

On-Demand Communications

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

NetSupport Manager vs Zendesk Suite

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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