Nextiva Service is a customer relationship management (CRM) and help desk solution designed for businesses of all sizes. The solution can be deployed both on-premise or in the cloud and is suitable for a variety of industries such as education, automotive, health care, government and nonprofits.

Nextiva’s built-in dashboard provides an overview of various activities that can be filtered on the basis of location or agent activity. It also allows users to monitor call performance by using key indicators and generating performance reports that provide a summary of daily calls, call status and customer response.

Nextiva Service offers a customer interaction feature that records and manages all customer interactions through phone, email or chat in one central place. An internal chat tool helps agents to collaborate with their teammates during ongoing customer conversations.

The solution is priced on a monthly subscription basis that includes support via phone and email.

Analytics
Analytics

Analytics

In-app calling

In-app calling

Internal chat

Internal chat

Create macro

Create macro

Customer experience

Customer experience

Supported Operating System(s):

Web browser (OS agnostic), Windows 10



145 Reviews of Nextiva Service

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 145 reviews

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Lance from DASCOM Americas

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

November 2018

Nextiva Phone User

Pros

We've been using the Nextiva phones in our business for over 8 years. Very easy and simple to use.

Some key options I enjoy and use often:
- I'm able to pick up someones phone from my desk
- Caller ID
- Take my phone anywhere and plug into ethernet port and just like I'm in the office
- transfer, add calls and conference calling is very easy to do.

Cons

If internet goes down - so does the phone. It will get transferred to voice mail which then in turn can be sent via email.

Review Source: Capterra

Daniel from Thre Sixty Pharma

Industry:  Pharmaceuticals

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Amazing VoIP call quality

Consider investment in more self-training materials for NextOS to aid in the onboarding process.

Pros

We were concerned about the call quality and ramping up of new team members. Neither of these things have been a problem. We’ve had no reported incidences of dropping calls, or static lines.

Cons

Onboarding is a challenge as some team members are adopting more easily than others. We needed some to get more training and others are running miles ahead of the rest. This could be solved by some more training materials so we could get ahead of the issues of different degrees of technology comfort.

Review Source

Joyce from Forrest Security

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

A great communications tool

We have all the functionality we need and it was well within budget. The set up was easy and quick. Super easy!

Pros

Nextiva Live Chat has been a game changer for our team’s communication and speed. Issues are resolved more quickly and the team is empowered. It’s a great tool for our work type.

Cons

I would say none for us but it’s definitely a tool that needs some monitoring and also might not be right for all work places. Ours it does work well. Where interruptions are never a problem.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Worst experience ever

Horrible!!!! All I can say is run the other way as fast as you can. There are way too many great options, great options with better plans and pricing. These guys are a joke!!

Pros

I've had vFax for several years and when used it was great. However, I'm finding that a fax service is not relevent any longer.

Cons

Customer service - I decided to go with their VoIP. After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes. I believe they are an offshore company at least I always spoke with someone offshore.

Review Source: Capterra

Mario from Resilient Cleaning

Industry:  Software / IT

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

A Data Analyst’s Dream

Love the new system. It’s making my job a lot easier which means I can support the team better. I can deliver more reporting and this in turn makes decisions happen faster. It’s worthwhile looking at if you use a lot of data and have resources allocated to this effort.

Pros

Nextiva’s Analytics Platform is amazing. It’s intuitively designed and gives you real time analysis and insights. It does a lot of the leg work an analyst would usually need to do and allows them time to focus on the bigger picture.

Cons

It’s not complex at all to even set up for a large complicated organizations. You should give it a try and see how good it
really is.

Review Source
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Affordable Phone System with adequate features for most businesses

Nextiva lets us communicate effectively at an affordable price. I like how voice mails are captured on your PC and you can archive or play those back. In general I would recommend the system.

Pros

Generally the system is very affordable, straightforward, and easy to use. It is pretty much what you would expect and provides the basic features you need. Very few issues with the product.

Cons

I would like to see more supporting documentation or easily accessible training for basic functions. Maybe this was available but just not made available to me by the folks in my office.

Review Source: Capterra

Leonard from Magnum Tile

Industry:  Distribution

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Check out the demo

I would recommend checking out the demo. It will show you everything you need to know to understand how the system could benefit your organization. I think it will be clear from there. It’s been a huge change but overwhelmingly positive for our business.

Pros

So many! It’s fast, it’s intuitive, easy to learn, our people love it, it reduces grunt work. It’s amazing.

Cons

It’s not a cheap system. But, the benefits are well worth it. They are ahead of the competition. There is not much cons about Nextiva.

Review Source

Elizabeth from Skylark Water Filtration

Industry:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Technology for 2030

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. We’re already seeing some of these positive impacts after just a few months.

Pros

The Nextiva platform is like stepping ahead in the future. It’s really cutting edge and not something we thought would be possible for a long time. I think it will go a long way to giving us an edge on the competition.

Cons

NextOS is not a cheap system. It’s great but it will cost in both money and the teams time to get set up.

Review Source

Robert from Creeks Real Estate

Industry:  Real Estate

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The future has arrived!

NextOS is certainly going to give us a competitive edge. We’re using AI and machine learning to optimize many of our processes. I know for a fact that our competition isn’t using tools this sophisticated.

Pros

We are really impressed with the sophistication of the NextOS product. It’s really futuristic and offers features we didn’t thing would be possible for us to access for many years.

Cons

It’s worth the money. We really see the value for our business. I’m impressed and really excited for the future.

Review Source

Tony from Scion Furniture

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

More features than we’ve ever had

We were expecting the launch process to be complex and had braced ourselves for complications. In the end it all went really well. The team and I were happy with the implementation and we’re really seeing results.

Pros

Nextiva’s VoIP service has so many features we didn’t have before. We’re now able to get voicemails emailed to us, virtual faxes and easy conferencing options.

Cons

The cost is not insignificant. It’s helping us stay more connected to our clients and prospects. It’s a major game changer.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Excellent support and priced effectively

Straight up, I partnered with Nextiva as I was looking for a good offering to bring to my clients who were unhappy with other local providers, most commonly Comcast's "Business Voice Edge" hosted VoIP service. I was introduced to Nextiva and have always been leary of hosted VoIP that doesn't come from the carrier you're getting Internet via. When you're on VoIP with your Internet carrier, there is usually a Quality of Service (QoS) type of system put on your connection that ensures general Internet traffic will not drown out your voice calls. This way you can blast Netflix all you want, the voice calls still go in and out first. Suffice it to say, I have yet to encounter major problems with voice quality and bandwidth issues. Support is amazing. The person that answers your call is the person that's going to resolve your issue. Right then. No callbacks. They are knowledgeable and friendly, and if they happen to not know an answer right off the bat then you get muted very briefly while they check in with someone more familiar about your specific scenario. Their onboarding process is simple, yet thorough. If your phone call flow scenario is complicated, they're going to fine tune that with you to ensure your calls are directed in the manner they need to be. They also began offering phone rentals this year, which I'll be honest more clients have asked for versus purchasing units. Rental offerings are cost effective and offer you much better warranty terms. Thanks, Nextiva!

Pros

Support is amazing! Everyone is friendly, helpful, there's no transferring around or long hold times. I have yet to have a bad support experience with Nextiva.

Cons

While it's a common practice in many telecom service offerings, once you make a purchase you are locked in for term. There's no option for turning down services if your company downsizes to save on expenses

Review Source: Capterra

Patrick from 9voltonline

Industry:  Consulting

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

After speaking with Software Advice, within 30 minutes representatives from three separate Voip companies contacted me. One company I had spoken with prior and didn't fit our needs, another didn't return a call I placed to them, but the 3rd company Nextiv

I was pleasantly surprised by what Nextiva offers both small and larger businesses alike. I was equally if not more pleased however with Software Advice, and the knowledgeable agent that spoke with me.

Pros

The demands of what we were looking for were pretty detailed and specific. Though not a part of anext advertised package, the integrationsame are what makes our plan work.

Cons

Though Ivery spoken highly of the ability to make things work through integration, I would choose a system that is all done in house. That said, there weren't any other options at that price point which offered any other solution either.

Review Source

Allen from Sky Blue Blinds

Industry:  Other

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Small Business using VoIP

We are really very happy with the Nextiva VoIP system. It’s making life easier for our staff and saves us money on more administration. It’s a smarter way to manage our communications and it’s going to help us grow too.

Pros

We use VoIP from Nextiva as it helps us manage call volume with a small staff. The features are really smart and make it simple to divert calls, manage messages and keep things flowing smoothly.

Cons

It’s a great system and serves us well. Our entire office is happy. And I couldn't be any happier we see lots of value.

Review Source

Jackie from Avalon Duct Cleaning

Industry:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Streamlining our contracts process!

We are getting so much faster at turning around a contract and getting it countersigned. It’s so important to move fast in the sales process and vFax really helps us to get the deals closed.

Pros

NextOS is awesome for digitizing the contract management process and making it easier for agents and clients to sign and send documents.

Cons

None, it’s great. We are empowered to build the business towards the future and it’s really exciting.

Review Source

Elizabeth from Heritage Christian Services

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Nextiva Phone and app

Overall, it is nice to be able to use the app on my computer to make calls and not need a phone when I am working remote.

Pros

I like that I can see who is on line and chat with them without calling.

Cons

It seems the Nextiva App likes to show that I am on a call or out instead of being available and I have to keep changing it.

Review Source: Capterra

Debra from Stingray Roofing

Industry:  Construction / Contracting

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Make the move and never look back

The process with Nextiva is so smooth. We were really impressed with the way they managed the process with us. There are so many pieces to the system and they are the experts who can really guide the implementation. The service they provide is a huge benefit.

Pros

We’ve been with a couple of VoIP service providers and it’s been a headache of a process. We found Nextiva VoIP to be the best option for us as it has everything we need at a good price.

Cons

Nothing comes to mind right now as I am writing this. All is going smoothly with Nextiva there call performance is what I wanted.

Review Source

Lisa from Amicus Interior Design

Industry:  Other

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Best CRM in the market

For our organization a solid CRM is critical to success and NextOS is the best we could find in the market. We’re very happy with the results we’re seeing so far.

Pros

NextOS is an amazing CRM tool. We have so much more flexibility than on our previous system. We can see this will help us for a long time into the future.

Cons

It’s not a cheap system and it takes some time to go live. Make sure you’re ready to make the investment.

Review Source

Brian from My Solution Advocate

Industry:  Education

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Nextiva Has My Attention.

I am really hoping and pretty sure they have the ring to the next user setting when I cant answer my phone. I am excited to be closer to the step of calling them up potentially as our chosen company this time around.

Pros

I am greatly considering Nextiva as our phone platform we choose shortly. It is safe to give it the thumbs up from my research.

Cons

Indo not have any cons. It has a great sales process and website to build confidence in them as a company.

Review Source

Ian from SmartFiber

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Voip Provider with Best Customer Support

Pros

The system works great. If I have an issue, I am connected with the support team within seconds (not hours like others) and they typically resolve issues on first go.

Cons

Nothing. The software is great. After trying many VOIP providers, we've found a home with Nextiva.

Review Source: Capterra

James from Pristine Insurance Inc

Industry:  Insurance

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Key investment for 2018

I would highly recommend considering Nextiva—both for VoIP and NextOS. They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those. They make it easy to say yes and we’re very happy we did.

Pros

this was the best decision we made all year. NextOS is a huge advantage creator for us. We’re going to smash the competition over the next 18 months as we have so much more data and insights to inform our work.

Cons

Nothing I can think say right now. The technology is amazing, the staff are helpful and knowledgeable. We’re live and the team are trained and starting to utilize the tools. It’s a dream roll out!

Review Source

Displaying 1 - 20 of 145 reviews