Nextiva analytics dashboard
Supported Operating System(s):
Web browser (OS agnostic), Windows 10About Nextiva Service
Nextiva Service is a customer relationship management (CRM) and help desk solution designed for businesses of all sizes. The solution can be deployed both on-premise or in the cloud and is suitable for a variety of industries such as education, automotive, health care, government and nonprofits.
Nextiva’s built-in dashboard provides an overview of various activities that can be filtered on the basis of location or agent activity. It also allows users to monitor call performance by using key indicators and generating performance reports that provide a summary of daily calls, call status and customer response.
Nextiva Service offers a customer interaction feature that records and manages all customer interactions through phone, email or chat in on...
5 Reviews of Nextiva Service
Average User Ratings
Overall
4.30 / 5 stars
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
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February 2017
Christi from Wakanla
Company Size: 1 employee
Industry: Management Consulting
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2017
Great experience
Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.
Pros
Answered all questions, great price for service, great, great support
September 2017
Jason from Berrett Tax & Finance, Inc.
Company Size: 2-10 employees
Industry: Accounting
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
I enjoy using Nextiva VoIP.
Thank you.
Pros
It is cost effective and overall pretty simple to use. We can track information online and receive email updates.
Cons
It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.
October 2016
Sterling from SMS Marketing
Company Size: 2-10 employees
Industry: Media Production
Time Used: Less than 6 months
Ease-of-use
2.0
Value for money
2.0
Customer support
1.0
Functionality
3.0
October 2016
Nextiva
I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par
Pros
Very reliable and good choice quality
Cons
Complex and poor customer experience
September 2017
Alexandra from Abexxa Biologics
Company Size: 11-50 employees
Industry: Pharmaceuticals
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Functionality
5.0
September 2017
Awesome! The best experience.
Pros
AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.
June 2014
Bryce from FreeLight Financial
Industry: Accounting
Time Used: Free Trial
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
June 2014
Nextiva Phone Service Review
Pros
Great customer service, and good value for a phone system.
Cons
There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.