About Nextiva Service

Nextiva Service is a customer relationship management (CRM) and help desk solution designed for businesses of all sizes. The solution can be deployed both on-premise or in the cloud and is suitable for a variety of industries such as education, automotive, health care, government and nonprofits.

Nextiva’s built-in dashboard provides an overview of various activities that can be filtered on the basis of location or agent activity. It also allows users to monitor call performance by using key indicators and generating performance reports that provide a summary of daily calls, call status and customer response.

Nextiva Service offers a customer interaction feature that records and manages all customer interactions through phone, email or chat in on...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

5 Reviews of Nextiva Service

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(2)

2

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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February 2017

Christi from Wakanla

Company Size: 1 employee

Industry: Management Consulting

Time Used: Less than 6 months


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Great experience

Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

Pros

Answered all questions, great price for service, great, great support

September 2017

Jason from Berrett Tax & Finance, Inc.

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

I enjoy using Nextiva VoIP.

Thank you.

Pros

It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons

It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

October 2016

Sterling from SMS Marketing

Company Size: 2-10 employees

Industry: Media Production

Time Used: Less than 6 months


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

October 2016

Nextiva

I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par

Pros

Very reliable and good choice quality

Cons

Complex and poor customer experience

September 2017

Alexandra from Abexxa Biologics

Company Size: 11-50 employees

Industry: Pharmaceuticals

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Functionality

5.0

September 2017

Awesome! The best experience.

Pros

AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

June 2014

Bryce from FreeLight Financial

Industry: Accounting

Time Used: Free Trial


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

June 2014

Nextiva Phone Service Review

Pros

Great customer service, and good value for a phone system.

Cons

There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.