--- title: "Nimble Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Nimble. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nimble is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/nimble-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Nimble](https://www.softwareadvice.com/help-desk/nimble-profile/) / Nimble Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/nimble-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/nimble-profile/alternatives/) # Nimble User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 1,868 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 990 reviews (53%) - 4 stars: 666 reviews (36%) - 3 stars: 169 reviews (9%) - 2 stars: 27 reviews (1%) - 1 star: 16 reviews (1%) ### Most mentioned pros - Nimble excels in contact management and social media integration, making it easy for designers to track client relationships and collaborate directly. - I also like the fact that I can add notes to a record, update deal status and access social handles. - My favorite thing about nimble was the customer support and ease of use the task tracking email management was all top-notch worth every penny ### Most mentioned cons - I dislike pricing because there are cheaper options you can consider; in fact, some are free. - I do not like that the program incorporates a long list of recommendations or FAQs, in some cases the data is monotonous. - One drawback to utilizing Agile is that a few clients may discover its client interface a bit complicated. ## Nimble customer reviews Showing reviews 1-25 of 1,868 (page 1). ### Still a useful tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Ease of use. Intuitive and provides on-the-go utilization which is helpful when out in the field or not near my PC. #### Cons There are other lead apps which do provide more team communication. Not as widely used by my colleagues. --- ### Let Nimble be your first step to CRM; Minimal by design. - Overall rating: 5/5 - Reviewer: Jaime M. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have received gift of time through workflow automations enhanced by Nimble. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nimble is simple to use, solution oriented and affordable for growing businesses, like ours, that requires special focus and dedicated attention in terms of resource management. It is the solution we built around our challenges. Can be customized to suit the unique aspects of our business. #### Cons The few challenges we encountered at preliminary stages were well taken care of by the experienced team of experts. They are highly responsive. #### Reasons for switching to Nimble Brevo was cheaper but features were very confusing. Also, the updates was not regularly done. --- ### The data comes to life. - Overall rating: 5/5 - Reviewer: Theresa G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Nimble has been a really good tool for engagement tracking and reporting. The reporting feature includes graphs that make the data come to life. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nimble has a robust reporting system that helps us track our customers and filter by their unique qualities. #### Cons Registrations require people to login which we prefer they could click a link and submit registrations without needing to jump through loop holes. --- ### Making customer relationship management a breeze and exciting experience - Overall rating: 5/5 - Reviewer: Tawanda S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer relationship management is made easy; this is probably one area not taken so seriously by marketers but once used you will notice how much you have been missing. Nimble has been straightforward from roll-out through to implementation. Product support is satisfying and encouraging #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For the greater part I am impressed by the dashboard presentation of Nimble; it gives all the needed information at a sign glance, you can keep track of new connections and keep them in the loop. It is well integrated into other productivity applications like G-Suite, LinkedIn and Office 365 among others #### Cons Email limitations may be annoying but then that makes it a business as options are available if you would subscribe to premium priced packages #### Reasons for choosing Nimble We picked Nimble because of the positive reviews it was getting from previous users --- ### Best tool that makes delivery of service to customer simple, easy and effective. - Overall rating: 4/5 - Reviewer: Edwin O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has helped me a lot in interacting with my customers thereby tracking the relationships between each other and mostly it has helped in securely storing information about my customers . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros First this software not only helps in customer delivery but also it helps in storage and track of customer details where they are the relationships and what they ae doing. Next the layout of this nimble is not only nice and simple but also it has no difficulty in learning. Lastly it does not only track but keeps history of the last customer you interacted with. #### Cons Since I have not used for a long time, it is hard for me to say negative side of this software but there is this issue that it requires to reload the page every time I use the shortcut to move back. #### Reasons for choosing Nimble It is because its best for customer delivery and most importantly its pricing option is favorable. --- ### A Social CRM that Seem Too Good To Be True (and is not) - Overall rating: 2/5 - Reviewer: Juan M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered As a basic CRM it gets the job done. But it does not integrates efficiently with multiple databases as it claims. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It counts with basic CRM functionalities. It integrates some of leads data from different social channels #### Cons Nimble's promise to effortlessly build a contact database, being the"only CRM that builds itself for you". Unfortunately it was a far-too-ambitious promise and it failed to deliver. Integration with social channels did not work seamlessly. Lead enrichment was limited and almost always ended up requiring manual efforts from the sales team. #### Reasons for switching to Nimble We needed a CRM that allow us to improve our prospecting and lead enrichment process --- ### Organization at Your finger tips - Overall rating: 4/5 - Reviewer: DENNIS A. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using Nimble for close to one year has been exhilarating. Arranging my tasks and duties has turned out to be an interesting part of my daily routine thanks to Nimble. I would definitely advise any serious and focused manager or organizer to use the software for better outcomes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nimble is an excitingly easy software to install, use and set up for use. It comes as a very important tool to organize various tasks about the operations of the organization and employees. The user interface is attractive and makes managing tasks an interesting task always Incase of any mishaps or faults, the support team of Nimble is always ready to respond to clients' needs and questions and address them appropriately. This is one very strong bargaining point for its developer. #### Cons The software needs to provide NFS or CIFS straight from storage and omit the need to have multiple fragmented file servers. Otherwise, the Software is perfectly in order. #### Reasons for choosing Nimble It is easy, cheaper and readily available. Furthermore, the output is tangible and perfect. --- ### What I think about Nimble - Overall rating: 4/5 - Reviewer: Joel B. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I can quickly create, modify, or view contact data with Nimble's Prospector App from any location online. Due to the removal of API access to CRM tools by both LinkedIn and Facebook, this is very crucial. I also frequently use the group chat and email tracking. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is simple to use with a small learning curve that makes it easy to switch from other CRM software to Nimble #### Cons Nimble costs a lot of money. I understand how incredibly helpful the software is but a little reduction of their prices can help onboard more users. #### Reasons for switching to Nimble Automation was mainly the issue for me. I would want to be able to generate sequences more automatically, but I was constrained by the time allotted for completion. I attempted to learn more about it, but I don't have the opportunity to change that aspect, so I didn't have the correct experience. --- ### Streamline your productivity - Overall rating: 5/5 - Reviewer: Stacy C. - Verified reviewer: Yes - Industry: Internet - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good so far. Easy to use and is compatible with MS 365 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Alot like Salesforce, it was easy to use and is a future forward software program. It helps you build relationships and streamline your operations with it's cloud-based function so you can work, anywhere! #### Cons They don't offer alot of storage - 1G or 2G if a business plan. You can add 10GB at a time for additional cost. #### Reasons for switching to Nimble Wanted to try something more up to date with technology. --- ### Nimble review - Overall rating: 4/5 - Reviewer: Alex A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Had a good experience overall with nimble, I would highly recommend it to all my friends and fellow colleagues #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros My favorite thing about nimble was the customer support and ease of use the task tracking email management was all top-notch worth every penny #### Cons How to overall good experience if I had to pick one certain thing, I was not a fan of it would probably have the email marketing was kind of confusing other than that. It was super helpful. --- ### A Simple CRM for Designers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Graphic Design - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, Nimble is a straightforward CRM tool that helps designers manage client relationships and communication easily, but it may not provide all the advanced functionalities needed for larger, multi-faceted design projects or extensive collaboration. It’s best suited for designers who prefer simplicity and efficiency over complex project management features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nimble excels in contact management and social media integration, making it easy for designers to track client relationships and collaborate directly. Its simple interface allows us to focus on creative work without being bogged down by complex CRM systems. #### Cons It lacks some advanced features that might benefit designers working on larger teams or more complex projects, such as detailed project tracking or advanced reporting tools. The social media integration is helpful but can sometimes feel limited in scope for designers who need more robust tools for content management. --- ### Best CRM - Overall rating: 4/5 - Reviewer: Rishiv R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered I am having more and more great experience with this software by using it in daily basics. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The thing I like the most about this software is it is efficient and functional. I can see every bit of improvement and all data within few touches. #### Cons I feel for the beginners it is very difficult to understand and they get lost in this software. Can improve by making it more easy to understand and by solving this issue more clients can be drawn into this. --- ### My review of the popular nimble app hastened it. - Overall rating: 4/5 - Reviewer: Ahmed A. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros One of the great features of nimble is that I can merge all my accounts in a simple and easy way, and this helps me to access it easier, and among these features also is that it is an application that can be accessed from any device in the world and I am not restricted to only one device or computer, I can use it on any time and anywhere #### Cons The application is great and does not contain the negatives in an exaggerated way to present negatives about it, but I see that some destinations, especially the main ones, are a little crowded. This problem can be solved by making more than one other form to avoid crowding and facilitate use more compared to similar applications . --- ### Phenomenal software to increase power and agility in business management. - Overall rating: 5/5 - Reviewer: Elijah J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Nimble has been a real godsend in terms of saving time. Thanks to its ability to centralize information and automate repetitive tasks, I can keep track of my contacts and pending tasks more efficiently. This has allowed me to dedicate more time to strategic and growth activities. In addition, it facilitates team collaboration by allowing all members to access the same contact database and share information transparently. This functionality has improved internal communication and increased the effectiveness of our joint commercial actions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the first moment I started using Nimble, I was amazed at how easy it was to use. Its intuitive and friendly interface allows anyone, even without advanced technical knowledge, to take full advantage of all its features. Nimble is exceptional at managing contacts. It allows me to centralize all the information related to my clients in one place. I can quickly access contact details, interaction history, pending activities, and relevant notes. This has made it much easier to keep track of my client relationships and has improved my ability to provide personalized service. #### Cons Nimble offers a wide range of features, sometimes I find myself needing to customize certain aspects of the software to fully tailor it to specific needs. In this sense, I think there could be more customization options available to users. Also, it took me a while to get familiar with all its features and functionality. --- ### It's fine for social crm and selling. Don't try to get too creative with it. - Overall rating: 5/5 - Reviewer: Kate M. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used unspecified for less than 12 months - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered This is best for those actively selling with fairly normal sales cycles. For those of us who have less common sales cycles, clients who are not on social media, or need more workflow functionality, it isn't much better than a spreadsheet. It's not expensive for a small shop, but the per person fee is obnoxious. My assistant has to have a 2nd account even though she's connecting with clients on my behalf and we need all the information/emails in one spot. I keep nimble, but I'm not much of a user at this point. I'm looking forward to watching it improve. The customer support tries and that's worth a decent review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 #### Pros Social metrics for contacts in one spot (though linkedin is a fail) - good concept, needs work I can add notes to my students each time I work with them so I have a persistent record Daily update of your calendar (not updated 12 hours prior?) and List of social connections made within the past day (twitter followers) so you can thank them the old fashioned way rather than with a bot. #### Cons My clients do not use twitter so that aspect is not essential for us. My assistant has to have a separate account which seems silly, adds nominal expense, but also doesn't actually give her access to my calendar/tasks/emails/etc. That has been a big disappointment. I end up not using nimble as much as I had hoped because we couldn't create our workflows through it. We had hoped she could auto schedule tasks for us based on my interaction with a student. ie send thank you note x days after last meeting, find out how the self study is going, etc. None of this appears to be possible. So nimble is not super functional for us. If we ever have a mass market or b2b client base this may become more interesting. I give decent marks to nimble, but frankly it doesn't serve us very well. #### Vendor response Hi Kate, Thanks for taking the time to share your feedback about Nimble. Regarding the shared calendar, you can now set the "Nimble Default Calendar" to be shared between team members in Settings >> Users. For your tasks, your team member can navigate to the "Activities" tab and sort tasks by different team members to see their activities. Lastly, for message privacy, you may "unlock" your message account within Nimble by selecting the lock icon in Settings >> Networks & Imports, or you can set a specific thread to public by clicking on the lock icon at the thread-level. If you're having any trouble setting up these features, please send me a message at care@nimble.com and my team will be happy to help. Best, Joseph Replied June 2015 --- ### Nimble is one of the best CRM I have used. For 6 years its played a key part in my daily activities. - Overall rating: 5/5 - Reviewer: Ross K. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Nimble's ability to pull social and contact data reduces the amount of data I have to enter manually. 2. The Nimble Smart App for Browsers is the real point of difference. With browser extension you are able to hover over a person's name or company name, in say LinkedIn, and Nimble will build a profile of the person with position, social media profiles, of the business' company size and revenues (if available publicly available). You can then click a button and it adds them immediately to your Nimble database. It gives the option to add other information you have about them. While still in say LinkedIn, you can setup a task or even send a message to say their twitter handle if you follow them. Both task and message will display in the record when you open Nimble! Nimble has similar add-ins for GMail and MS Outlook 3. Having my e mail and calendar and CRM information in one place is invaluable. 4. The ability to easily create lists of contacts based on segments means I can provide more useful information and run small campaigns based on these lists. 5. The "Group Message" facility enables me to send a personalise email to segment lists (as created above) and track the responses. You are able to use specified merge tags such as First name, last name, Company. The key is the email are seen as being sent from your actual email address not a "mass e-mail" tool such as Mailchimp. Nimble has all standard CRM functions. #### Cons The email editor is not as good those in GMail and LinkedIn. However this is overcome by using your GMail or Outlook and you have access to the Nimble Add-in for both programs. While the Group Message function is an excellent feature it would great to see a full e-newsletter campability available from within Nimble. --- ### Nimble Review - gets me organized and productive! - Overall rating: 5/5 - Reviewer: Jolie G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using nimble for the last few years. For the most part of i have been happy with them, and i tried quite a few before settling on Nimble, it simply had more than the others and had a great price that a small business like mine can afford. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it has a great social relationship aspect, updates contact info, has the chrome and other browser plug-ins. Its platform is really nice and unlike others that come off clunky. #### Cons I think the mobile app needs some additional features that would make it easier to work from it when on the road. The tasks would be better if they had a drag and drop feature it would speed things up when needing to reschedule an entire day or 2 of tasks. Also on the pricing for multiple users, it doesn't make sense that when you add more users - you get charged for the additional user but your caps (max contacts, etc) do not go up. #### Vendor response Hi Jolie, Thank you for sharing your feedback with our team. :) We are so glad to hear that you are enjoying how easy it is to build a record of your contacts based on their social profiles that Nimble is able to pull in based on the information that you have provided about your contacts. We recently released the Nimble 3.0 update for iOS users. We would be happy to share more about what you can accomplish using the Nimble mobile app for users that are on the go. If you were interested, please reach out to us at care@nimble.com to learn more. -Olivia | Nimble Customer Success Ninja Replied August 2018 --- ### An easy tool for managing my contacts - Overall rating: 5/5 - Reviewer: Tolu A. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered I like the features of Nimble and is one of the best CRM tools out there. Its integration with Google workspace and Microsoft 365 is really cool, but its integration with Facebook and LinkedIn isn't as good as it used to be. The interface is intuitive and when it comes it to prospecting and finding new contacts, it is one of my favourite tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy integration with Google workspace and Microsoft 365 Easily import data from excel, gmail, outlook and some social media sites like twitter, LinkedIN Easily add new contacts from across the web Provides me all the data I need about my contacts like finding a social media profile match and other details that can help me prospect better to new clients. It keeps all the communication that I have with my contact so I can easily find pout what stage of negotiations I am in with a new client. I like that the today dashboard is widget-based, as I can easily customise it to suit to my working needs. #### Cons I could easily link my Facebook account to Nimble and message my contacts directly from Nimble but this feature isn't available anymore. It exports my data and sends it to my email. I believe it should give me the option to have it downloaded straight to my system not just only sending to my mail. There is a limit to the numbers of contact I can store on nimble --- ### Great Product - Overall rating: 3/5 - Reviewer: ALPER K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using Nimble for customer relationship management software. Apart from the price, I can say that it is best among other in the industry. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros * Performance is really amazing. You can get response without waiting. * Monitoring application is great * Reporting is satisfied, * Customer service quality is good. They can give you responses in hours, * Also technical support quality is good. #### Cons * Unfortunately the price is very high. * User interface could be better. --- ### Best Thing/Worst Thing - Overall rating: 4/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Nimble is a great little CRM that does a nice job of dealing with social media when compared to other solutions I have looked at. However, there are some "sore thumb" issues and missing features that leave me constantly wishing for more. One of it's best features is its Chrome plugin that allows you to grab contacts when you visit web pages like LinkedIn, Facebook, Twitter, etc. However one of the worst features is that the plugin often does not work correctly and have some maddening aspects to it that cause you to loose information you've just entered and/or makes it difficult to capture the lead. Most all of these would be easy to fix if they just listened to customer complaints and prioritized fixing these issues. Another annoyance is that today I have far more channels for communications with people besides just Facebook, Twitter, and LinkedIn. The biggest one for me is Slack. Yet Nimble captures none of my discussions with Slack users so Nimble cannot capture any communication with anyone I am on a shared Slack (examples: https://make.wordpress.org/chat/, https://poststatus.com/club/, and http://tech404.io/) even though 100% of it is typed! Another major annoyance of a minor (easily fixed) issue is that Nimble captures URLs for you but does not check to see if they shortened. So Nimble captures, stores and displays http://t.co/iIrGzB9fzr for Microsoft instead of https://www.facebook.com/Microsoft like it should. And if I manually replace it Nimble will put http://t.co/iIrGzB9fzr back the first chance it gets! (I reported this problem well over a year ago and was told there was no way to solve this. Well I am a web developer and this is a trivially easy to solve it, their support just was not technical so decided to give me the "easy" answer.) After ranting, let me say I love how Nimble generally will find and present most social URLs for a contact or company once you've entered one of them. I assume that if one of their other customers has previously added the company or contact then they give me the benefit of not having to research them again too. (Some people might not like that they seem to use data this way but I do not mind it.) All in all, I am still happy with my selection I just wish they would address these issues which should be really easy to fix (except for Slack integration, and that should not be terribly hard.) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The Chrome Plugin The auto-aggregation of social media accounts #### Cons The Chrome Plugin The brain-deadness of the auto-aggregation of social media accounts Lack of integration with Slack --- ### Modern tool for business - Overall rating: 5/5 - Reviewer: Esther T. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered It has always done most of our work by integrating with other apps like calendars and help to close business deals faster. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nimble app is an easy to use tool. It's a great tool to engage with customers and maximize sales. You can always have your customers whenever you want anywhere because you can easily access them especially with the mobile app. #### Cons The free trial lasts shortly. They could have made it thirty days before the user starts to purchase. --- ### I thoroughly enjoy using Nimble and its widgets. - Overall rating: 5/5 - Reviewer: Stan R. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps me organize my contacts for staying in touch. I can interact with a person by email or social channels from within Nimble. I can email relevant information to groups and track the results which is extremely helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most is that Nimble does the work in terms of populating lead information on its own. This saves me a great deal of time and provides information I would not otherwise have found. I also appreciate the ability to view an individual's social activity and interact with them through Nimble. Another powerful feature for me has been the ability to send group emails and view results. #### Cons When editing Notes I wish I could expand the box for viewing notes in order to make it easier to type and view notes. #### Vendor response Hi Stan, Thanks for your positive feedback about our social integration which enables you to gather insights on potential and existing leads as well as our group messaging feature with open and click tracking. We're so happy you are enjoying these features! I will be sure to share your feedback regarding notes with our Product team. Cheers, Samantha Lead Customer Care Ninja | Nimble CRM care@nimble.com Replied April 2018 --- ### Great Integration with Outlook 365. - Overall rating: 5/5 - Reviewer: James D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a smaller business, it is important to create a relationship with your clients. Nimble really helps us realize our goals in this aspect. The affordability is important for us, and with Nimble you really get the bang for your buck. I just really wish that they would make it easier for us to manage the duplicates in our system. It is just very tedious to go one by one and edit or delete them. A merge option would be very handy and would make this already awesome software even better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really love the integration with Outlook 365. Most other CRMs require manually inputting your information, but Nimble does not. I also really like the plugins. They make using the software easy to use and my preferred CRM. The ability to look at the calendar while also looking at the customer information is very handy. I’ve had many times where I found this was useful. The best part is the price. This is one of the most affordable options available and the ease of use makes it a no-brainer to purchase. I have used Nimble for a few years and definitely don’t regret changing from my old CRM to Nimble. #### Cons I really wish that this was integrated with MailChimp. I have used MailChimp in the past for my email blasts, and really like the features. If it were integrated with Nimble, I would be very happy. I also found that sorting through duplicate contacts was a little difficult. I’ve had more than once where a customer had two or three contacts in my system, and I would like to have either deleted duplicates or merged them. I know there are third-party apps that could work to fix this issue, but it really shouldn’t be an issue. --- ### Invaluable tool with strong feature set - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Candidate tracking and tagging. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The overall layout of the candidate view is very intuitive and easy to use. I also like the search functionality. Very powerful, esp with proper keyword tagging. #### Cons Integration with LinkedIn used to be better. We used to be able to pull full profiles easily. now it often does not work and you need to select the persons name to grab their info, but it does not always work. I realize LinkedIN might have shut down part of the their API, but perhaps the data could be scrapped? #### Vendor response Hi there, Thank you for sharing your feedback with our team. :) We are so glad to hear that you are enjoying how intuitive Nimble is in locating your contacts social profiles based on the information that you provide us with. LinkedIn made the decision to close their API closing all access to 3rd parties. However, you can definitely download the Nimble Contact Add-in to your browser in order to locate information about your contacts and add it directly to your Nimble account. Best, Olivia Nimble Customer Success Ninja Replied June 2018 --- ### Nimble the platform that uniquely manages customer relationships - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Initially we ran Nimble to manage our customer database, since we did not have a platform that was responsible for recording the data of business contacts, however Nimble offered us much more than data management, it also provided us with sales information, integration with multiple tools to import data without having to hire another platform to help us keep the satisfaction of our customers up to date #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Nimble is a platform that is responsible for managing relationships, as it has multiple intelligent functions that monitor and nurture business contacts providing extensive conversations, Nimble focuses most of its functions in the organization of data, sales information, customer commitments, as well as easily import contact information through Gmail, Yahoo, Outlook, Facebook, LinkedIn, Skype, managing to keep data and customer records fully updated #### Cons Mainly among the features that I dislike about Nimble is that it does not have a technical support via telephone obstructing a real-time interaction solution to solve any problem caused with data management, however this platform has many positive features so it is good to run it ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/nimble-profile/reviews/?page=2) --- Nimble Reviews, Pros and Cons - 2026 Software Advice