NinjaOne

RATING:

4.8

(188)

About NinjaOne

NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. What sets NinjaOne apart is its consistent #1 ranking in RMM, Endpoint Management, and Patch Management, as recognized on G2 and Gartner Digital Markets for the past six years. Additionally, NinjaOne is renowned for its world-class customer support, solidifying its position as the best-rated software in its category. NinjaOne delivers a happier, simpler IT experience with best-in-class device management, patch management, remote access, and more. With NinjaOne’s fast modern, intuitive...
NinjaOne overview
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NinjaOne Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for NinjaOne

1 - 5 of 188 Reviews

User Profile

Tyler

Verified reviewer

Mining & Metals, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Ninja Server Monitoring Tool

PROS

Server monitoring is key and Ninja was able to help us out big time here. Such a great product and easy to install and get setup.

CONS

Sometimes the dashboard when you login isn't as intuitive as it could be. Wish it was easier to customize and maybe create some shortcuts to problem child servers.

Reason for choosing NinjaOne

We just felt Ninja was the easiest to install and get things going. Seemed well put together and organized.

Brian

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Ninja One changed our business

Fantastic, I can't fault ay aspect of the solution or the people working with the company.

PROS

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

CONS

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Reason for choosing NinjaOne

Better functionality, better ease of use, better value, and better people to work with.

Reasons for switching to NinjaOne

Needed a more mature and capable product

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed October 2022

their SMS login is not working - no fix from their support in timly manner

not good, major issues should be fixed at the time and not dragged out,

PROS

their is not a lot - I'm not impressed by their lack in support.

CONS

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

User Profile

Anthony

Verified reviewer

Computer Hardware, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Complete RMM solution for a single per endpoint cost

PROS

NinjaOne don't hide features in addons that cost extra money. A single per monitored device cost gives you all the features in one price, RMM, ticketing, patching, remote support, backup and full onboarding. They are upfront with their roadmap for new features and release updates on a regular basis.

CONS

The ticketing system misses a lot of the features of something like Freshdesk or Zendesk but it is being made better with each new release.

Ioan

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Migrating to NinjaOne was the best choice for our firm

We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks. On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.

PROS

Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.

CONS

So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.

Reason for choosing NinjaOne

Efficient, complete and constanly evolving tool. Last but not least, we did not just represent an influx of money like it used to be with or previous RMM product. We had NinjaOne team that listened to our requests and was always available to help us in our development plans.

Reasons for switching to NinjaOne

When I started the Solarwinds collaboration, the RMM tool was providing enough functionalities to meet our needs, but over the years, the tool looked more like a patchwork than a fully developed tool, giving us mixed feelings. The day they made us feel like we were not a client but just an influx of money, this was the day I decided to go for another RMM Tool.