NinjaOne
About NinjaOne

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Most Helpful Reviews for NinjaOne
1 - 5 of 188 Reviews
Tyler
Verified reviewer
Mining & Metals, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Ninja Server Monitoring Tool
Server monitoring is key and Ninja was able to help us out big time here. Such a great product and easy to install and get setup.
CONSSometimes the dashboard when you login isn't as intuitive as it could be. Wish it was easier to customize and maybe create some shortcuts to problem child servers.
Reason for choosing NinjaOne
We just felt Ninja was the easiest to install and get things going. Seemed well put together and organized.
Brian
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Ninja One changed our business
Fantastic, I can't fault ay aspect of the solution or the people working with the company.
PROSThe ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.
CONSThe only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!
Reason for choosing NinjaOne
Better functionality, better ease of use, better value, and better people to work with.
Reasons for switching to NinjaOne
Needed a more mature and capable product
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2022
their SMS login is not working - no fix from their support in timly manner
not good, major issues should be fixed at the time and not dragged out,
PROStheir is not a lot - I'm not impressed by their lack in support.
CONSthe Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.
Anthony
Verified reviewer
Computer Hardware, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Complete RMM solution for a single per endpoint cost
NinjaOne don't hide features in addons that cost extra money. A single per monitored device cost gives you all the features in one price, RMM, ticketing, patching, remote support, backup and full onboarding. They are upfront with their roadmap for new features and release updates on a regular basis.
CONSThe ticketing system misses a lot of the features of something like Freshdesk or Zendesk but it is being made better with each new release.
Ioan
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Migrating to NinjaOne was the best choice for our firm
We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks. On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.
PROSCompared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.
CONSSo many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.
Reason for choosing NinjaOne
Efficient, complete and constanly evolving tool. Last but not least, we did not just represent an influx of money like it used to be with or previous RMM product. We had NinjaOne team that listened to our requests and was always available to help us in our development plans.
Reasons for switching to NinjaOne
When I started the Solarwinds collaboration, the RMM tool was providing enough functionalities to meet our needs, but over the years, the tool looked more like a patchwork than a fully developed tool, giving us mixed feelings. The day they made us feel like we were not a client but just an influx of money, this was the day I decided to go for another RMM Tool.