NinjaOne Software

NinjaOne Software

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FrontRunners 2021

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About NinjaOne

NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for our world-class customer support. The NinjaOne platform gives IT teams proactive endpoint monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in a unified solution with a fast, modern, intuitive interface. ...

NinjaOne Pricing

For more detailed pricing information, contact NinjaOne directly.

Starting price: 

$3.00 per month

Free trial: 

Available

Free version: 

Not Available

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NinjaOne overview

NinjaOne User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 152 reviews

User Profile

Andrey

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Higher Education

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2022

Well-rounded and easy to implement

Pros

We purchased Ninja to support our staff when everyone was sent home during the covid19 panic. It took mere hours to configure our instance and be ready to roll out to our users. My IT staff needed just one hour of training to get going on the software before they were able to locate the necessary features to provide excellent support using this tool

Cons

It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past. This had a learning curve, and eventually some limitations on how we implemented certain fixes for issues we encountered. Highly encourage to make full use of the trial period to make sure your needs are fully met by this platform.

Ioan

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Migrating to NinjaOne was the best choice for our firm

We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks. On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.

Pros

Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.

Cons

So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.

Reasons for choosing NinjaOne

Efficient, complete and constanly evolving tool. Last but not least, we did not just represent an influx of money like it used to be with or previous RMM product. We had NinjaOne team that listened to our requests and was always available to help us in our development plans.

Reasons for switching to NinjaOne

When I started the Solarwinds collaboration, the RMM tool was providing enough functionalities to meet our needs, but over the years, the tool looked more like a patchwork than a fully developed tool, giving us mixed feelings. The day they made us feel like we were not a client but just an influx of money, this was the day I decided to go for another RMM Tool.

Luca

Company size: 11-50 employees

Industry: Computer & Network Security

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Software per MSP

It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Pros

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Cons

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Reasons for choosing NinjaOne

Price, simplicity, functionality and product offer

Reasons for switching to NinjaOne

Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Jamie

Company size: 51-200 employees

Industry: Information Technology and Services

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

July 2018

RMM with not enough going on for it

None. We choose not to use this software as it didn't do what we wanted it to do.

Pros

I like the overall look of the user interface and it is quick and speedy. Installs quickly without much delay, provides good information about computer specs.

Cons

Hard to figure out how it works. Uninstall option simply didn't work. RMM software installs NOT in the system tray. Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none. User interface navigation is terrible. Was completely unable to figure out how scripting works. No native remote control. Not enough options. We have been using Kaseya for 5+ years and it is so much better and easier to use.

User Profile

Regina

Verified reviewer

Company size: 51-200 employees

Industry: Computer Games

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Huge bang for your buck!

We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.

Pros

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

Cons

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

Reasons for choosing NinjaOne

GoTo/Join were both more expensive and less responsive.

Reasons for switching to NinjaOne

We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before.

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