All NinjaOne Reviews

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Lucas

Information Technology and Services, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2023

Feature Rich RMM for Modern Times!

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Regina

Verified reviewer

Computer Games, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Huge bang for your buck!

We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.

PROS

It's really easy to use, and SO MANY ways to track what's going on behind the scenes.

CONS

It's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.

Reason for choosing NinjaOne

GoTo/Join were both more expensive and less responsive.

Reasons for switching to NinjaOne

We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before.

Brian

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Ninja One changed our business

Fantastic, I can't fault ay aspect of the solution or the people working with the company.

PROS

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

CONS

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Reason for choosing NinjaOne

Better functionality, better ease of use, better value, and better people to work with.

Reasons for switching to NinjaOne

Needed a more mature and capable product

Jason

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

NinjaOne - You are asured to be kicked out of the system repeditivly.

Will never recommend the product to anyone ever. You are guaranteed to lose all your tickets work. it is like gaming in the 90's Save and save often.

PROS

Looks pretty and i would say that is where it ends.

CONS

Constantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

Ed

Computer Hardware, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Great company to help with all management needs

[sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.

PROS

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

CONS

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

Reasons for switching to NinjaOne

They were bought out by ConnectWise and support went down fast. So fast I can't even remember the name of the product or company. Switched to Ninja and didn't look back.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Great Product.!

So far they've been so helpful, every time i call the helpdesk they are able to address the issue and help me reach my goal, our sales rep. Always check on Us to make sure We have what We need and to receive our feedback.

PROS

The portal is really easy to use, to understand and to address any issue with customers, also is really simple to implement on your customers.

CONS

to accomplished a full service for a customer you will have to also use some other companies, for cloud backup and such. i wish they had a solution for everything.

Reason for choosing NinjaOne

pricing and better relationship with Sales Rep.

Reasons for switching to NinjaOne

The lack of support in the other company was ridiculous, also when calling to the helpdesk it will be really difficult to have somebody to help out, also their agent will slow down customers computers.

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Lucas

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2023

Great RMM for the price -Fast, Responsive and Feature rich!

PROS

The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also.

CONS

The interface is a bit odd, however once you get used to it and learn your way around, it's fine.

Reason for choosing NinjaOne

Maturity, less complex then some of the other options while still having the important features we wanted.

Reasons for switching to NinjaOne

Syncro was no longer suitable for our business.

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George

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Awesome RMM Product

NinjaRMM has given us the tools to be able to view our clients technology stack from a distance, and then be able to work with them on current and potential issues. Before this, all issues would come up out the blue and take us by suprise, ruining our current workflow. No more! This product is seriously great, and I don't think we could operate at the level we do without it.

PROS

The reporting tools and level of infomation we get on each device is all we could ever need. Being able to update systems with a few clicks has saved hours of our time.

CONS

The thing I like least is that we didn't find this product earlier!

Reason for choosing NinjaOne

When we approached Ninja about their product, they were upfront, friendly and really sounded like they wanted us onboard and to pick their product. They also helped out greatly during the trial period and answered any questions we had.

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Phil

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Revolutionary RMM

NinjaRMM as completely changed our business, by allowing us to manage all endpoints and have great reporting that we can share with our clients driving efficiencies and sales opportunities that we were missing before.

PROS

The ease of use and rate of development is amazing. The interface is powerful but so simple, we don't really need to train new staff what to do as it's so intuitive.

CONS

Compared to some other RMM solutions it can still be a little limited with some features but these are being developed at a rapid pace and they have a clear roadmap.

Reason for choosing NinjaOne

We were using Kaseya prior to switching to NinjaRMM and changed for ease of use and integrations that revolutionised our RMM usage.

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Easy to use RMM software that checks all the boxes

Ninja has helped us take control of our remote assets as well as internal assets. It makes it easy to remotely connect to a computer and deploy software with ease.

PROS

The software is easy to use and deploy. Allows remote connectivity and monitoring of many assets, even if they don't reach the domain often.

CONS

I would like to see a set storage place where programs and scripts could be placed. Instead, I link to Dropbox or Onedrive to deploy programs

Reasons for switching to NinjaOne

Solarwinds was clunky, expensive, and lacking in features.

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Tyler

Verified reviewer

Mining & Metals, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Ninja Server Monitoring Tool

PROS

Server monitoring is key and Ninja was able to help us out big time here. Such a great product and easy to install and get setup.

CONS

Sometimes the dashboard when you login isn't as intuitive as it could be. Wish it was easier to customize and maybe create some shortcuts to problem child servers.

Reason for choosing NinjaOne

We just felt Ninja was the easiest to install and get things going. Seemed well put together and organized.

Gary

Computer Networking, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Ninja meets all requirements

I support about 100 desktops and 5 servers with Ninja. It’s my lifeline to my clients and saves me untold hours by not having to go onsite and by automating many routines.

PROS

The interface is what I like best. It is clean and easy to navigate, even though there are a lot of features. You can choose to stay simple on the surface or go deeper for more tools.

CONS

I wish they had more routine training for the more complex aspects of the program. There’s a lot to learn that would help me but I need some hand holding!

Reason for choosing NinjaOne

I had a good experience with the people at Ninja right from the beginning. They were not pushy but very helpful. With their help I was able to begin using the program immediately.

Reasons for switching to NinjaOne

Ninja has a more easily readable and navigable interface. It has helped me do more in a shorter time.

Warren

Information Technology and Services, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2023

A very affordable RMM solution.

The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

PROS

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

CONS

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Reason for choosing NinjaOne

Pricing and the features which it offers. The different products which we could integrate was also an attraction.

Reasons for switching to NinjaOne

The pricing was more attractive.

Adam

Information Technology and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

NinjaOne: A 5-star product

Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

PROS

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

CONS

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

Reasons for switching to NinjaOne

Ninja offered a much better platform, every aspect of it is better than Atera.

Chalden

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Amazing RMM software.

I can see pretty much every detail of every device that I manage. From system specs, live resource viewing, and even networking details. Remote connections are a breeze, no hassles and connects with 1 click. If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time. the software installed on the end user device in a couple of seconds, and is not resource intensive at all. The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions. The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

PROS

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.

CONS

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Reasons for switching to NinjaOne

Pricing is a lot better with Ninja, better functionality and better support.

Anthony

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

The Best RMM pour IT

have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

PROS

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

CONS

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Reason for choosing NinjaOne

recommended by a friend who works in a company similar to ours.The current immediately passed with the people of Ninja

Mario

Computer & Network Security, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Optimizing time while NinjaRMM does routine work for us

Little by little we are configuring and customizing your policies to work for us. At first it cost us a little but we have the help of NinjaRMM

PROS

Once they learn how to use it, the interface is very comfortable and productive. The ability to personalize everything to the way we work in the company.

CONS

It still has few integrations. They still don't have it, for example, zendesk (and they use it to support me). Let's see if they improve soon

Reasons for switching to NinjaOne

Atera was fine as everything (ticket, invoicing etc ...) in one but we need a product with more options and specialized in monitoring

Corey

Construction, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Great Experience So Far

The entire process of working with them on pricing, getting demos, trials, implementation, support afterward has been simply stellar. I can't recommend them enough.

PROS

Single Pain of Glass for so many things is great.

CONS

Some minor features and details not yet available, but I have been assured they are on the roadmap.

Reason for choosing NinjaOne

Price Point and Ease of Use.

Reasons for switching to NinjaOne

Way too many issue with the Remoting into our users machines with Kaseya. Also found it to be much more complex than Ninja.

Brian

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Excellent RMM for newcomers and experienced in the industry

The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.

PROS

First is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.

CONS

The only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well.

Reasons for switching to NinjaOne

Price-point and TeamViewer integration.

Marek

Financial Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2023

NinjaOne Review

Overall, my experience with NinjaOne was highly positive. The platform's user-friendly interface and customizable options allowed me to effectively manage tasks and workflows. The intuitive design made it easy to navigate and access the tools I needed, boosting productivity. The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs. With continued updates and enhancements, NinjaOne has the potential to further optimize workflows and become an even more valuable asset for businesses and individuals alike.

PROS

One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.

CONS

While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.

Christopher

Management Consulting, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Ninja saved us time by simplifying our MSP workflow

PROS

The thing I liked most about Ninja was that coming from our old RMM platform (Centrastage aka AutoTask Endpoint Management, aka Datto RMM) was that you did not need to have a tech spend days reading documentation on setup best practices and then commit weeks to redeployment. When you login to NinjaRMM for the first time the website walks you through the basic setup of your account, clients, etc. When done that walkthrough you are ready to start using Ninja but with just two clicks you can easily hop over to the settings page and customize things even further. That ease of implementation made our switch to NinjaRMM go so smoothly and quickly that we finished account setup and transfer of all clients in less time than planned for!

CONS

The thing I like least about Ninja is they do not have an Android mobile app at the moment (Nov 2019) only a iOS app. Being able to check system health/status and run tasks from mobile on Android would be wonderful. That said they very well may have an Android app in development and being that Android holds a majority market share it seems unlikely that Ninja won't eventually release an Android mobile app.

User Profile

Ghassan

Verified reviewer

E-Learning, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Ninjaone makes IT more efficient and meets our requirements

NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers.

PROS

Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona

CONS

To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety.

Bill

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2019

Simple & Powerful

NinjaRMM has helped us keep on top of the status of all our Windows systems. It does this with a simple and intuitive interface.

PROS

This product is simple and intuitive. Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems. I am able to remotely connect and manage our systems quickly and easily. Patch management is fairly straight forward to configure and monitor.

CONS

The product isn't quite the "single pain of glass" dashboard that I would like it to be. The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices. Another weakness is the inability to group devices within sites. One other item that could be improved is to add the ability to send alerts to different emails, based on status.

Reason for choosing NinjaOne

Simplicity and cost.

Reasons for switching to NinjaOne

Autotask was complex and hard to figure out.

User Profile

Andrey

Verified reviewer

Higher Education, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Well-rounded and easy to implement

PROS

We purchased Ninja to support our staff when everyone was sent home during the covid19 panic. It took mere hours to configure our instance and be ready to roll out to our users. My IT staff needed just one hour of training to get going on the software before they were able to locate the necessary features to provide excellent support using this tool

CONS

It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past. This had a learning curve, and eventually some limitations on how we implemented certain fixes for issues we encountered. Highly encourage to make full use of the trial period to make sure your needs are fully met by this platform.

Jay

Railroad Manufacture, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Ninja RMM for use with Internal Infrastructure.

I used Ninja RMM working for an MSP, and then I left to create and run an internal IT department. my first recommendation was to use software to keep track of and monitor all computers from a single web based interface, as such Ninja was my only choice. they were happy to help me onboard a single company as I think at the time they weren't really marketing to single client departments. i have nothing but positives for the software, the customer service team and the Dojo, where most of my questions are already answered.

PROS

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network. the integration with Webroot, TeamViewer, Splash-top and Sherpa make it an integral part of my IT kit, in any company I work for.

CONS

there is a bit of over complication with scripting, but its something that doesn't have to be used.

Reason for choosing NinjaOne

Ninja was the only product i considered as it did everything I needed, and more.

Showing 1 - 25 of 204 Reviews