About Obie

Obie is a cloud-based helpdesk solution that helps midsize to large businesses capture and manage knowledge and documentation from various interfaces on a centralized platform. It enables teams to collaborate all information in one place to improve operational efficiency and facilitate ticket closures. 

Key features Obie include content verification, analytics and reporting, request management, web widgets and workflow management. The solution allows users to quickly capture FAQs and create a wiki database in web or Slack for teams to refer anytime they come across a problem. Additionally, it helps receive and identify incoming queries from team members and track responses for future use. 

Obie integrates with several third-party softwa...


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Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

5 Reviews of Obie

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(3)

3

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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April 2020

Kristian from Savology

Company Size: 2-10 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Trust the beaver!

Pros

The team's customer support goes beyond anything I've ever dealt with previously. Above and beyond while keeping realistic with their deliverables.

Cons

Over time the platform has come a long way with the use cases, integrations, features and overall experience.

February 2016

Jessica from The Forge

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

February 2016

Excellent Customer Service and Easy to Use

I've been using Tasytt for a few months now. It is user friendly and whenever I have a question, I am able to get a response right away. I look forward to using Tasytt more and more and getting my team on-boarded quickly and efficiently!

February 2016

Amy from Innovation Factory

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

Innovation Factory has chosen Tasytt as its sole onboarding system. I use Tasytt regularly to create

The best part about Tasytt is that it's incredibly easy to use; you don't need any software or programming knowledge to create books and pages. The interface is presented in a clean and uncluttered manner, and the drag-and-drop features make populating the platform a simple and straightforward task. Furthermore, Tasytt offers great analytic tools to track employee progress as they work through their assigned documents and quizzes; this feature has been useful in measuring employee engagement. Tasytt has worked really well for our team because it is a central hub for a lot of our resources. Previously, we managed everything through Google Drive but we found it was getting very disorganized. By linking documents from the drive to Tasytt, the team is able to easily find the resources they need without getting lost in the clutter of the drive. In terms of customer service, Tasytt has proven exceptional. Anytime I used the chat service to ask a question I received a prompt response (usually immediately) and a solution to my problem. The only con I have experienced working with Tasytt so far is the inability to adjust photos. Currently, the software stretches the image to fit the page and doesn't allow you to resize pictures. This limitation doesn't hinder my ability to use the platform, it's rather just a customization I'd prefer to have. Overall, Tasytt has been a great software for our team.

February 2016

M from Procom

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

Great product, easy to use !

Pros: easy to create content, analytic tool, account provisioning, acts as one place for all content, GREAT customer service Cons: in app tour is a little confusing MUCH easier if you get the team to demo it for you

February 2016

Matt from Breezewood Pools Inc.

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2016

Huge time-saver and great for streamlining the onboarding process!

So glad I found it - Love the gamification! It completely automated my paperwork and now I just upload documents to their platform so I can track whether employees have read the manual.