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Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8About Oracle Service Cloud
Oracle CX for Service is a suite of customer service and support applications under the Oracle Cloud product line for customer experience (CX) management. It provides multichannel ticket management, which combines all customer service touchpoints—Web, social, mobile, contact center and field service. This enables customer service representatives to better understand customers and quickly address issues in whatever channel the customer is most comfortable with.
Oracle CX for Service also offers self-service capabilities, allowing businesses to brand and deploy support sites that offer guided assistance to relevant answers. When an agent is needed, help is a click away with chat, click-to-call and virtual assistance.
In addition, Oracle CX include...
8 Reviews of Oracle Service Cloud
Average User Ratings
Overall
4.38 / 5 stars
Ease-of-use
4.5
Value for money
4.0
Customer support
4.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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April 2016
Javier from Oracle
Verified Reviewer
Company Size: 10,000+ employees
Industry: Information Technology and Services
Review Source: GetApp
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
April 2016
September 2017
Senthil Kumar from Cognizant
Company Size: 5,001-10,000 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Functionality
3.0
September 2017
User and functional review
Over all very good product.
Pros
Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy
Cons
Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives.
September 2017
Jay from Griffith
Company Size: 1,001-5,000 employees
Industry: Primary/Secondary Education
Time Used: Less than 12 months
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
5.0
September 2017
Rich with features if used in conjunction with correct business processors
Pros
Wide range of features Stability pf the application Process centric, hence no loose ends local support
Cons
Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations
January 2019
Shalu from Conestoga College
Company Size: 5,001-10,000 employees
Industry: Primary/Secondary Education
Time Used: Less than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
well organised and problem solver.
Pros
Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective.
Cons
I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion.
January 2018
Getina from SEQSR
Company Size: 5,001-10,000 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2018
The system is very easy to use.
Pros
The system is very easy for both the applicant and the end user. I've never had any issues with this system.
June 2016
Fernando from City of Tallahassee - Underground Utilities & Public Infrastructure - Water Resources Engineering
Industry: Public Policy
Time Used: Less than 6 months
Ease-of-use
5.0
Functionality
5.0
June 2016
Construction Management Advice for Local Municipalities
Pros
Through this service I can determine the appropriate app that suit our business needs.
Cons
I don't like prospective vendors calling my office. I prefer email.
October 2018
amar from Getbooking.io
Verified Reviewer
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Free Trial
Review Source: GetApp
October 2018
March 2018
Yoga from Sonifi solutions
Company Size: 201-500 employees
Industry: Computer Software
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Value for money
3.0
Customer support
1.0
Functionality
4.0
March 2018
Oracle PeopleSoft Enterprise HelpDesk
Pros
Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data.
Cons
Expensive product, Lack of customer support and help document/ online help , User interface can be improved.