osTicket

Zendesk

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Ratings & Reviews

Overall Rating

4.32 / 5 (38)

4.35 / 5 (2,376)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

5.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

January 24, 2020

July 13, 2020

Pros/Cons

  • Pros

  • I love their free platform and allowing self hosting. Its kept our tickets neat and clean and we get them out fast. It has a user interface that is pretty easy to navigate and my customers love it

  • Great feature packed helpdesk used to track and log support questions from our website. Easy to direct questions to the correct departments for replies.

  • Cons

  • The search functionality needs some work. It's difficult to search for specific customers or even ticket ID, but overall, is OK.

  • Can be a bit tricky to install but once its up its easy to do.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

24 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots