Finding software can be overwhelming. Software Advice has helped thousands of IT support desks choose the right help desk software to manage their tickets and improve end-user experience.

Showing all 342 products

Ellie

Utilizing deep learning and intelligent UI technology, Ellie is a voice-enabled virtual assistant that helps businesses across the BGFI, Telecom, FMCG/Retail industries with employee engagement, cost reduction, and lead gen by automating... Read more

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Recent recommendations: 14 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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ZendeskFrontRunners 2020

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and... Read more

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Recent recommendations: 13 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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SolarWinds Service Desk

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses... Read more

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Recent recommendations: 13 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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InvGate Service Desk

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other... Read more

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Recent recommendations: 10 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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SysAid

SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology relates issues. Key features include help desk automation,... Read more

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Recent recommendations: 9 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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Asset Vue

Asset Vue provides cloud-based IT asset management solutions, which helps businesses of all sizes across industries to track inventory in real-time and record their functional status and location. Companies in regulated industries... Read more

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Recent recommendations: 5 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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BOSS Solutions

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service... Read more

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Recent recommendations: 4 recommendations

Platforms: MacWinLinux
Deployments: CloudOn premise
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TeamSupportFrontRunners 2020

TeamSupport is a business-to-business (B2B) support software solution designed to help companies resolve individual tickets while building stronger customer relationships. The solution goes beyond ticket management to streamline customer... Read more

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Recent recommendations: 3 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Vivantio

Vivantio is a service management solution that allows users to create custom processes that align with internal business operations. Key features of the solution include dashboards, charts and reports, routing, assignments and forms... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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HappyFoxFrontRunners 2020

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and... Read more

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Recent recommendations: 2 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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FreshdeskFrontRunners 2020

Freshdesk is a help desk system and customer service solution that simplifies customer service for your team and helps them provide a great customer experience.  By streamlining customer conversations from across channels, Freshdesk... Read more

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Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.... Read more

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Recent recommendations: 1 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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ISL Online

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Bloomfire

Bloomfire is a cloud-based collaboration platform that aims to help enterprise employees search for information to do their jobs by connecting people with information and knowledge. Bloomfire delivers content management and social... Read more

Platforms: MacWinLinux
Deployments: Cloud
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HelpCrunchFrontRunners 2020

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers.... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Cherwell Service Management

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes. Cherwell Service Management supports process customization... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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ManageEngine ServiceDesk Plus

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology infrastructure library)... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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PhaseWare Tracker

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based option. Applications... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Syxsense Manage

Syxsense Manage is a cloud-based IT management and MSP software that allows administrators to configure and access in-network and out-of-network endpoints. Syxsense Manage allows service providers and IT professionals to discover and... Read more

Platforms: MacWinLinux
Deployments: Cloud
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ChangeGear by SunView

ChangeGear is SunView Software’s flagship IT Service Management platform solution.  ChangeGear delivers a comprehensive solution for enterprise with innovative IT Service Management capabilities, ITIL-based modules, the award-winning... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Guru

Guru is a knowledge management software that helps businesses capture information across applications, communications, documents and more and store in a centralized repository for future reference. The platform includes a content editor,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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OnContact CRM

OnContact CRM is a mid-market customer relationship management (CRM) solution that can be deployed on-premise or in the cloud. OnContact includes complete sales automation, marketing automation, customer service and contact center... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Document360

Document360 is a cloud-based help desk solution that enables users in businesses across various industries to create, collaborate and publish self-service knowledge bases for their products. Features include content management, guided... Read more

Platforms: MacWinLinux
Deployments: Cloud
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R-HUB

R-HUB is a remote support solution that helps enterprises streamline processes related to video conferencing, live streaming, team collaboration, staff training, screen recording and more. Teams can use the platform to send meeting... Read more

Platforms: MacWin
Deployments: On premise
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Poka

Poka helps manufacturers to drive performance by empowering frontline workers with the knowledge and resources they need to do their jobs more efficiently and effectively, while contributing to continuous improvement. Our worker performance... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Simplisys Service Desk

Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Netop Remote Control

Netop Remote Control is a remote access management solution that helps businesses connect with remote devices to remotely manage applications and provide support services. Organizations can establish secure connections using end-to-end... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Capacity

Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's core... Read more

Platforms: MacWinLinux
Deployments: Cloud
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EasyVista

EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software is offered through a... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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Centralpoint - Help Desk

Centralpoint by Oxcyon is a content management solution that can be installed on-premise or accessed on the cloud from any mobile device with an internet connection.The modular applications can be deployed in a configuration that suits... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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IncidentMonitor

IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud. The service management framework offers ITIL process... Read more

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Platforms: MacWinLinux
Deployments: CloudOn premise
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LocatorX

LocatorX is an IT asset management solution with integrated tracking, validation, and security tools. It can be used by manufacturers, logistics providers, retailers, warehouses, plus others. It is designed to help businesses eliminate... Read more

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Recent recommendations: 5 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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TeamViewer

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature allows... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Zoho DeskFrontRunners 2020

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Wrike

Wrike is a cloud-based project management platform for teams of 20+ and is suitable for both enterprise and SMB. It comes with Gantt charts, calendars, workload view for resource management, custom dashboards and real-time updates.... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Nimble

Nimble offers browser widget and mobile-based sales force automation and social CRM solution for small and midsize businesses. The solution automatically populates customer profiles and interaction histories from contact lists, email... Read more

Platforms: MacWinLinux
Deployments: Cloud
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UpKeep

UpKeep's CMMS is a modern maintenance and asset management solution for your team. From desktop to phone and even tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Asset Panda

Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and maintenance management. It is compatible with Windows, Mac, iPad, iPhone and can be used from anywhere while... Read more

Platforms: MacWinLinux
Deployments: Cloud
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LiveChat

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can communicate with the... Read more

Platforms: MacWinLinux
Deployments: Cloud
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EZOfficeInventory

EZOfficeInventory is a dynamic asset and maintenance management solution tailored for companies of all sizes. The cloud-based software works as you do and is accessible from anywhere and at any time. Track items across locations and... Read more

Platforms: MacWinLinux
Deployments: Cloud
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LiveAgentFrontRunners 2020

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service portals and change and license management, all... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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ActiveCampaign

ActiveCampaign is an integrated marketing and customer relationship management (CRM) suite with a foundation in email marketing. Targeted towards small-to-midsize businesses, the software is designed to help organizations build their... Read more

Platforms: MacWinLinux
Deployments: Cloud
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AnyDesk

AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized user... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Spiceworks

Spiceworks is a free cloud-based help desk and network monitoring solution designed specifically for systems administrators and IT professionals. The solution helps in managing tickets raised by clients, providing customer support... Read more

Platforms: MacWinLinux
Deployments: On premise
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Apptivo

Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions including financials, human resources and supply chain management. Apptivo’s customer relationship management (CRM) applications... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Salesforce Service CloudFrontRunners 2020

Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Bitrix24

Bitrix24’s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Agile CRM

Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. It offers contact management, telephony tools, appointment scheduling, marketing automation, project management,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Zoho Assist

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe.  Key features of Zoho Assist include file transfer,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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inContact Hosted Call Center

inContact is a SaaS-based call center software that helps businesses to maximizes the quality of leads and minimizes the cost of client interaction. The solution comprises of many features required to process inbound support requests... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Splashtop Business Access

Splashtop Business Access is a remote access solution designed to help IT helpdesk and service providers resolve queries using file sharing and screen mirroring capabilities. It enables administrators to connect with remote desktops... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Really Simple Systems

Really Simple Systems CRM is a cloud-based customer relationship management (CRM) system designed for small and midsize organizations. The solution comes in both free and paid editions. The free edition offers only sales force automation... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Maximizer CRM

On the market for over 20 years Maximizer CRM is designed for SMBs looking to automate their sales, marketing and service processes. It can be deployed both on-premise and in the cloud. Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Maximizer CRM

Maximizer CRM is an integrated customer relationship management (CRM) solution suitable for organizations of all sizes across