PagerDuty software


PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes.

Users get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels.

PagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options.

Supported Operating System(s):
Web browser (OS agnostic)

38 Reviews of PagerDuty

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  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    Works For Me

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It has been able to do everything I have wanted. API integration to email integration, it has worked great.

    Cons

    Not much negative to say, it's a straight forward and easy to use software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • laura from Genpact

    August 2018

    Pager Duty is powerful tool used for production support in a best way.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Pager Duty consists of quite simple set up. It provides quick alerts for all sorts of incidents. It is integrated with the most common and famous monitoring and technology sites which is considered to be the most interesting feature. This is the straight forward app that works very well. It's feature of text messaging and phone call are equally helpful. Simply by login on call process, one can easily see schedule for all the team workers involved.

    Cons

    There are not any downsides of this software. One of the issue is setting up escalation levels in the beginning seems to be difficult. While integrating our support, it takes quite long time to make sure whether it is working correctly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    July 2018

    Overall - a good service for being on a pager

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    PagerDuty lets track down incidents in a very efficient manner. I get phone calls whenever a critical incident happens, no matter where I am (as long as I have my roaming phone with me). Setting up escalation policies is also a great feature.

    Cons

    The UI/UX is not super intuitive (especially in the mobile app), but overall experience is positive. I'd just suggest PagerDuty team works on the UI/UX improvements.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • CANH from IBM

    Number of employees: 51-200 employees

    July 2018

    Assigning incidents to right people at right time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Help us to respond on time customer incidents. With multiple level responding configuration, we can believe we don't miss any urgent incidents.

    Pros

    A powerful alerting mechanism helps quickly connect security incidents and outages to right people.
    I love the way it is designed to escalate incidents to people at many levels. It guarantees that an incident must be notified to at least a right person.

    Cons

    In the case where a person answers "Acknowledged", I would like it to have an easier way to temporarily turn off repeated alerts.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Victoria from Health Catalyst

    Number of employees: 201-500 employees

    June 2018

    Tool used for notifications of Priority 1 tickets for our Hosting team.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Knowing that you will get notified if a High priority ticket gets in the queue (without having to pick at your phone every time you get a work email like it used to be before PagerDuty).

    Pros

    You can login and see the schedule for all the teams involved in the on call process. It is nice to be able to find out not only about the current week, but the future on call times as well.

    Cons

    The reminders when your on call turn ends. I see the need for the reminder when starts, but I don't really see the point of the reminder when it ends.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • John from PayTrace

    Number of employees: 51-200 employees

    June 2018

    Reliable solution for on-call duty

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our team benefits through better management of our on-call schedule

    Pros

    I like the app and the notifications that are available. Additionally, it is very easy to go in and modify notification rules, phone numbers, etc.

    Cons

    locating the correct on-call calendars is a bit cumbersome. The UI is a bit busy making 'first glance' assessments difficult

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • francis from AFRICA CENTER FOR WOMEN INFORMATION COMMUNICATION AND TECHNOLOGY

    May 2018

    Queuing of tasks has never been made easier.Security features is a dream come true to any business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Integration with various networking softwares made it easy to effectively response on down time issues on time.

    Cons

    For beginners it can be very difficult to use because of the long documentation and installation was difficult at first.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    The integration with Slack is a MUST!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    PagerDuty has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call. Also, Slack integration!!!

    Cons

    I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    April 2018

    When waking up at 2am is a GOOD thing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a dynamic alerting tool that fits my entire organization's needs across several technical business lines.

    Cons

    It takes some tweaking to your alert schedules to ensure you are not getting over or under alerted when you are on call.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    March 2018

    After hours queue management hasn't been easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you don't have a 24-hour support center/team, this is a great tool to manage your queue in after hours scenarios.

    Pros

    Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful.

    Cons

    The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from Whole Foods Market

    March 2018

    Mostly positive experience. I believe the functionality could be enhanced further.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it's simple to use and does it's main job well. I get alerted properly and it's easy to acknowledge incidents.

    Cons

    I believe the functionality could be a little cleaner and more enhanced. I'd like to see it integrate with our ticketing system better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sagar from Trustgeek

    March 2018

    Great service for notification alerts for any infrastructure level changes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have been using this for creating alerts for various issues from our infrastructure for less downtime of our services.

    Cons

    The platform still has much to go to meet what we software engineers have been working with. The general user and developer perspective of the use case is confusing in times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Pascal from Nuglif inc.

    Number of employees: 51-200 employees

    March 2018

    Great way to call somebody when something goes wrong

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great and simple api. PagerDuty will fit easily with pretty much any software.
    Great feature for people on duty to select the proper way to reach them. SMS, email, phone call ....

    Cons

    Escalation rules are sometimes really hard to properly configure.
    Is it difficult to see in what order people will be called

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    March 2018

    My team uses this for on-call rotation notification and application monitoring

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It hooks into services like New Relic and Node Ping, provides many different ways to notify an individual if there's an alert, and has a good escalation policy for un-acknowledged alerts.

    Cons

    The UI can be confusing at times, when you want to see a calendar of who is on call, it seems to be mixed up with many other teams and there's no easy/fast way to just see my own team.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Filip from Castle Intelligence

    February 2018

    Making sure you're up in the middle of the night

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations.

    PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.

    Cons

    Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    January 2018

    Excellent product. Everything you need, nothing you don't.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Pagerduty has great scheduling features and excellent options for customizing your notifications. You can use this service for *all kinds* of notification needs, hardware, software, hook it up to API's and the sky's the limit.

    Cons

    Pagerduty has one type of pricing structure, they don't match the use of the software, so one account could have 1 user and 60,000 alerts/year and it will cost a tenth the price of an account with 10 users that gets 1 alert/year.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Arthur from DUOSHIRO

    Number of employees: 2-10 employees

    January 2018

    A very good tool in order to enable to you to have consistent alerts.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You can integrate it with many tools and you can also set schedules for people to receive notification and also set organization level for alerts.

    Cons

    If you have someone on-call that doesn´t fall into the normal way in order to receive alerts, the system mais not be able to help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Piyush from Fanatics, Inc.

    Number of employees: 1,001-5,000 employees

    January 2018

    Good tool for production support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    PagerDuty is used throughout our Technology department mainly for Production Support.

    Pros

    PagerDuty allows for robust customization for escalation policies and time between escalation.
    It has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call.

    Cons

    There should be an ability to snooze bulk of incident at the same time, currently we would have to do it incident by incident.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • harmandeep singh from New York University

    Specialty: Banking

    Number of employees: 10,000+ employees

    January 2018

    Bulletproof Alerting

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Trustworthy notifications with user configurable channels. I like alerts by text and app, with a phone call backup. I don't know what the other guys on my team have set up.
    It has a mobile app You can set it override system volume so you can still hear your alerts even if you forgot to turn the volume up on your device Ability to set how many and how often you are alerted before it ends up escalating to the next person.

    Cons

    There is some rigidity to the scheduling which has some obvious workarounds that work for us.
    Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    January 2018

    Great product to make sure things are taken care of in emergencies!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love PagerDuty. Hands down it is the greatest incident reporting tool out there. My team uses it for our on-call issues and I couldn't be more happy.

    Cons

    The ONLY downside I can think of would be the ease of use. It can be a little funny to navigate, but that's really not an issue for most of us.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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