PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes.
Users get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels.
PagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options.
harmandeep singh from New York University
Employees number: 10,000+ employees
Trustworthy notifications with user configurable channels. I like alerts by text and app, with a phone call backup. I don't know what the other guys on my team have set up.
It has a mobile app You can set it override system volume so you can still hear your alerts even if you forgot to turn the volume up on your device Ability to set how many and how often you are alerted before it ends up escalating to the next person.
There is some rigidity to the scheduling which has some obvious workarounds that work for us.
Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM.
John from PayTrace
Employees number: 51-200 employees
Our team benefits through better management of our on-call schedule
I like the app and the notifications that are available. Additionally, it is very easy to go in and modify notification rules, phone numbers, etc.
locating the correct on-call calendars is a bit cumbersome. The UI is a bit busy making 'first glance' assessments difficult
francis from AFRICA CENTER FOR WOMEN INFORMATION COMMUNICATION AND TECHNOLOGY
Integration with various networking softwares made it easy to effectively response on down time issues on time.
For beginners it can be very difficult to use because of the long documentation and installation was difficult at first.
PagerDuty has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call. Also, Slack integration!!!
I would like to see PagerDuty mobile app allow users to add and customize alerts with email, text or phone calls.
It is a dynamic alerting tool that fits my entire organization's needs across several technical business lines.
It takes some tweaking to your alert schedules to ensure you are not getting over or under alerted when you are on call.
CANH from IBM
Easy to create a pager-duty schedule for a group of people. Its escalation policy is wonderful, guaranteeing that incidents are tried to many people at many levels, and at last they must be assigned to a right person.
An incident after acknowledged is still repeatedly alerted. I would like to have an easier way to notify to an author that the incident is assigned and should take a while to inspect and fix it.
If you don't have a 24-hour support center/team, this is a great tool to manage your queue in after hours scenarios.
Very simple to manage and make adjustments to the operational flow for our team. The app is straightforward and works well. Text message and phone call features also are very hepful.
The setup wasn't the easiest. Integrating our support took a little time to ensure that it was functioning correctly.
Daniel from Whole Foods Market
I like that it's simple to use and does it's main job well. I get alerted properly and it's easy to acknowledge incidents.
I believe the functionality could be a little cleaner and more enhanced. I'd like to see it integrate with our ticketing system better.
Sagar from Trustgeek
We have been using this for creating alerts for various issues from our infrastructure for less downtime of our services.
The platform still has much to go to meet what we software engineers have been working with. The general user and developer perspective of the use case is confusing in times.
Pascal from Nuglif inc.
Employees number: 51-200 employees
Great and simple api. PagerDuty will fit easily with pretty much any software.
Great feature for people on duty to select the proper way to reach them. SMS, email, phone call ....
Escalation rules are sometimes really hard to properly configure.
Is it difficult to see in what order people will be called
It hooks into services like New Relic and Node Ping, provides many different ways to notify an individual if there's an alert, and has a good escalation policy for un-acknowledged alerts.
The UI can be confusing at times, when you want to see a calendar of who is on call, it seems to be mixed up with many other teams and there's no easy/fast way to just see my own team.
Filip from Castle Intelligence
While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations.
PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.
Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.
Pagerduty has great scheduling features and excellent options for customizing your notifications. You can use this service for *all kinds* of notification needs, hardware, software, hook it up to API's and the sky's the limit.
Pagerduty has one type of pricing structure, they don't match the use of the software, so one account could have 1 user and 60,000 alerts/year and it will cost a tenth the price of an account with 10 users that gets 1 alert/year.
Arthur from DUOSHIRO
Employees number: 2-10 employees
You can integrate it with many tools and you can also set schedules for people to receive notification and also set organization level for alerts.
If you have someone on-call that doesn´t fall into the normal way in order to receive alerts, the system mais not be able to help.
Piyush from Fanatics, Inc.
Employees number: 1,001-5,000 employees
PagerDuty is used throughout our Technology department mainly for Production Support.
PagerDuty allows for robust customization for escalation policies and time between escalation.
It has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call.
There should be an ability to snooze bulk of incident at the same time, currently we would have to do it incident by incident.
I love PagerDuty. Hands down it is the greatest incident reporting tool out there. My team uses it for our on-call issues and I couldn't be more happy.
The ONLY downside I can think of would be the ease of use. It can be a little funny to navigate, but that's really not an issue for most of us.
Jessica from Instructure, Inc.
Employees number: 1,001-5,000 employees
This software has helped our work teams to keep up with background processes we manage in our service, to ensure things continue to work smoothly, or to have them fixed as quickly as possible.
Once everything is set up properly for your team, alerts are sent out and managed without a problem. These alerts help us to ensure things are running smoothly with our own services.
The setup for this software can be confusing, with a lot of time wasted searching around for the one thing you need to edit/change in order for things to be changed or set up correctly.
Timely alerting and love the pagerduty smartphone app user friendliness.the best part of this app is integration with almost anything. Good work on that.
Only grieveance I have is they have lot of improvements scope in their support team. I have had a not the best experience whenever I needed technical support.
Kristen from Transcendent
Pager Duty is a great web-based application that allows you to set up automated on-call schedules. No more guessing who is on-call for what team. The setup is simple and works great. Best of all you can install it on any Smart Phone to receive alerts and quick acknowledge, resolve, or escalate incidents.
It has a mobile app
You can set it override system volume so you can still hear your alerts even if you forgot to turn the volume up on your device
Ability to set how many and how often you are alerted before it ends up escalating to the next person.
Payne from Domo, Inc.
Employees number: 501-1,000 employees
In my previous job I helped maintain and manage our Nagios alert system. In my current job we use PagerDuty but I am not the maintainer of the system. I have found the phone app to be excellent. It is super nice to have a suite of tools that work with the system without many major configs or complex setup. I found that maintaining and pruning alerts to be pretty easy. It is nice to have pretty granular controls over who the alerts go to and when they escalate. It is also really nice to be able to control how I receive my alerts without having to talk to a sys admin.
Control over my alerts
Controls for team members and roles
Integrated mobile app
Third party login used to be really rough to work with but it has improved a ton in the past few months.
A few years ago we implemented PagerDuty in one of our departments, today we use it company wide. It integrates easily with any monitoring or alerting tool. Since then, we never missed an important event. PagerDuty unified our companies on-call process and made it easy to manage and follow. No more forwarding phone numbers or handing "the phone" to the next person. End-user training is not required. The interface is self-explanatory.
- Fair pricing
- Sad Trombone sound – when your systems let you down.
- Great app
- Great text to voice (nobody gets up for just another email)
- Does currently not integrate with Logicmonitor via the API.
- Nobody likes getting up at 2 AM.