PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes.
Users get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels.
PagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options.
harmandeep singh from New York University
Employees number: 10,000+ employees
Trustworthy notifications with user configurable channels. I like alerts by text and app, with a phone call backup. I don't know what the other guys on my team have set up.
It has a mobile app You can set it override system volume so you can still hear your alerts even if you forgot to turn the volume up on your device Ability to set how many and how often you are alerted before it ends up escalating to the next person.
There is some rigidity to the scheduling which has some obvious workarounds that work for us.
Does currently not integrate with Logicmonitor via the API. - Nobody likes getting up at 2 AM.
Filip from Castle Intelligence
While not super easy to setup, it's generally a one time things. Once you've configured PagerDuty you're free to explore all the integrations available. We use it connected to our AWS monitoring, DataDog, Rollbar and bunch of custom integrations.
PagerDuty also helped us reduce to amount of alerts - it's easy to go to far, and being woken up in the middle of the night for something completely irrelevant helps you make better decisions about platform monitoring.
Not all the escalation rules are clear. Editing schedules could be easier - if you do that on a one-off basis it's usually by trial and error.
Pagerduty has great scheduling features and excellent options for customizing your notifications. You can use this service for *all kinds* of notification needs, hardware, software, hook it up to API's and the sky's the limit.
Pagerduty has one type of pricing structure, they don't match the use of the software, so one account could have 1 user and 60,000 alerts/year and it will cost a tenth the price of an account with 10 users that gets 1 alert/year.
Arthur from DUOSHIRO
Employees number: 2-10 employees
You can integrate it with many tools and you can also set schedules for people to receive notification and also set organization level for alerts.
If you have someone on-call that doesn´t fall into the normal way in order to receive alerts, the system mais not be able to help.
Piyush from Fanatics, Inc.
Employees number: 1,001-5,000 employees
PagerDuty is used throughout our Technology department mainly for Production Support.
PagerDuty allows for robust customization for escalation policies and time between escalation.
It has a nice way to schedule primary and secondary on call support and notifies the person when they're on call or off call.
There should be an ability to snooze bulk of incident at the same time, currently we would have to do it incident by incident.
I love PagerDuty. Hands down it is the greatest incident reporting tool out there. My team uses it for our on-call issues and I couldn't be more happy.
The ONLY downside I can think of would be the ease of use. It can be a little funny to navigate, but that's really not an issue for most of us.
Jessica from Instructure, Inc.
Employees number: 1,001-5,000 employees
This software has helped our work teams to keep up with background processes we manage in our service, to ensure things continue to work smoothly, or to have them fixed as quickly as possible.
Once everything is set up properly for your team, alerts are sent out and managed without a problem. These alerts help us to ensure things are running smoothly with our own services.
The setup for this software can be confusing, with a lot of time wasted searching around for the one thing you need to edit/change in order for things to be changed or set up correctly.
Timely alerting and love the pagerduty smartphone app user friendliness.the best part of this app is integration with almost anything. Good work on that.
Only grieveance I have is they have lot of improvements scope in their support team. I have had a not the best experience whenever I needed technical support.
Kristen from Transcendent
Pager Duty is a great web-based application that allows you to set up automated on-call schedules. No more guessing who is on-call for what team. The setup is simple and works great. Best of all you can install it on any Smart Phone to receive alerts and quick acknowledge, resolve, or escalate incidents.
It has a mobile app
You can set it override system volume so you can still hear your alerts even if you forgot to turn the volume up on your device
Ability to set how many and how often you are alerted before it ends up escalating to the next person.
Payne from Domo, Inc.
Employees number: 501-1,000 employees
In my previous job I helped maintain and manage our Nagios alert system. In my current job we use PagerDuty but I am not the maintainer of the system. I have found the phone app to be excellent. It is super nice to have a suite of tools that work with the system without many major configs or complex setup. I found that maintaining and pruning alerts to be pretty easy. It is nice to have pretty granular controls over who the alerts go to and when they escalate. It is also really nice to be able to control how I receive my alerts without having to talk to a sys admin.
Control over my alerts
Controls for team members and roles
Integrated mobile app
Third party login used to be really rough to work with but it has improved a ton in the past few months.
A few years ago we implemented PagerDuty in one of our departments, today we use it company wide. It integrates easily with any monitoring or alerting tool. Since then, we never missed an important event. PagerDuty unified our companies on-call process and made it easy to manage and follow. No more forwarding phone numbers or handing "the phone" to the next person. End-user training is not required. The interface is self-explanatory.
- Fair pricing
- Sad Trombone sound – when your systems let you down.
- Great app
- Great text to voice (nobody gets up for just another email)
- Does currently not integrate with Logicmonitor via the API.
- Nobody likes getting up at 2 AM.
How could we live without it? Who would tell me that stuff broke in the middle of the night?!
- Awesome alerting system
- Integrates with pretty much everything
- Oncall rotation is sooo easy
- Lack of sleep ? :)
What would we do without you? (Possibly sleep better!). We couldn't be without PagerDuty (PD). Our 24/7 out of hours on call service relies intrinsically on PD letting us know when we have an issue and ensuring the right people are contacted at the right time. We have been using PD for a number of years now and its initial fostering enabled us to give lives back to our shift support team who had to cover our non-core hours (night shift!). We haven't looked back since. Everything about the service has been improved and polished in the years since. No resting on your laurels here PD, I salute you. Keep up the great work.
Superb breadth of notification options, be it call, text or app. Extremely easy to integrate with our range of different monitoring solutions and very easy to configure to our needs.
Those sometimes tiring weeks of on call where even the dulcet tones of your friendly PagerDuty alert can't alleviate the sleep deprivation and ensuing grumpiness!
When setting up the monitoring and altering for our company, I tested out various services. As soon as I tested PagerDuty, I knew we had found what we were looking for. The ease of integration and flexibility of on call rotas is fantastic. To add to this, the price is very low and this really helped us as a startup. I would recommend the service to anyone that needs real time alerting for their applications. With PagerDuty hooked up to New Relic, Site 24x7 and SCOM, I feel really confident that the right people will be alerted whenever we have a problem on our platform.
- Low price
- Excellent integrations
- On call rotas
- Escalation paths
- Great iOS app
I really can't think of any improvements that can be made that would improve this service any further for me. As long as the app and service continue to develop and improve at the same rate, I will be a happy customer.
Need a pay rise? Get PagerDuty! OK, subscribing to PagerDuty does not guarantee you a pay rise, but it will definitely lessen the number of complaints from your bosses in regards to the response time to server downtime. However, this may lead to a neat pay rise when your bosses realized that you are getting more efficient in resolving the downtime.
Not only will PagerDuty alert you of server downtime, but it will literally alert you of any incidents that you may or have encountered (e.g email from clients, email from data centers, servers reaching a certain threshold, etc).
Another feature that it has is that it can integrate with most of the tech sites out there (AWS, HipChat, Pingdom, etc). For Pingdom, instead of having Pingdom alerting us for every downtime, we just integrate it with PagerDuty. PagerDuty IS our focal point of alert for all our monitoring systems.
With the scheduling feature, your team will be able to monitor the servers' health 365/24/7.
With PagerDuty, our response time had improved tremendously and this leads to a decrease in potential revenue loss. We had tried its competitors out there (shan't name them), but nothing come close to PagerDuty.
The only drawback is its pricing. However, the quality and service (and don't forget the potential thousands that it can save you) provided by PagerDuty is second to none.
Highly recommended for businesses that depends on 24/7 servers uptime and definitely for business that provides 24/7 support.
1) Alerts for all kinds of incidents
2) Integration with most of the common and popular monitoring and tech sites
3) Easy-to-use scheduler
Pricing (its value over cost depends on the potential revenue loss for your business)
Forget the buzzwords: when there's an alert, PagerDuty phones the on-call person (not just an email or SMS, but a real phone call), and makes them acknowledge they're working on it. If you don't respond after X minutes, it escalates to your co-worker/boss/etc. Simple as that (but there's a lot more it can do). It brings humans into the loop to make sure alerts get acted on. I've trusted it since 2010 and it's never let us down. Whatever monitoring system you use, if you care about alerts getting acted on quickly, you need to hook it up with PagerDuty.
Having used PagerDuty at two companies over the past three years I've seen it grow and improve from useful to invaluable. It handily beats using the scheduling built into Nagios and OpenNMS. Being able to aggregate of your alerts into one dashboard simplifies being on-call greatly. We're currently dumping OpenNMS alerts, Pingdom alerts, OpenTSDB thresholds, and manual alerts into PagerDuty and it consumes them all. With the new email parser you can pick apart the emails that come in to decide if they're opening or resolving an incident.
I've had multiple sit-downs with the people at PagerDuty and I've always been impressed by their commitment to the customer. Nothing makes it into the product unless it serves a specific purpose and makes things better. Because let's be honest, when it's 4am you don't want complex and complicated.
I recommend PagerDuty to everyone who does on-call work. It's that useful.
I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...
Simple setup and easy first alert.
Comprehensive incident management, reporting and analytics to focus on what matters.
Highly configurable alerting that is controllable by the recipient themselves.
Easy escalation, resolution and communication features in mobile application and via the web.
Well supported SMS and Phone alerting and incident management - Internationally
Quick and easy support for the product - from a great PagerDuty team.
Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.
PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing!
While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.
As a PagerDuty user who both administers the team and is on call, the PagerDuty app gives me access to everything I need when something is happening. We've reliably gotten pages and I prefer responding with the app over SMS.
Pages me when it should
None, it's fine. I've no use cases where it disappoints.
I'm not really sure how I lived without PagerDuty. Once I started using it, I can't imagine not using it. Our ops group was/is small, and we needed eyes on at all hours, with a failsafe way to make sure someone got woken up. PagerDuty has been dutifully letting us know things are broken for 3 years, for a fraction of the cost of a manned "NOC".
First and foremost, that it works as advertised. The core product has done what its supposed to do without fail for us. Additionally, the ability to effortlessly set overrides to schedules is something I've found very helpful.
But perhaps more than anything, honestly, are the people. Everyone I've interacted with, be it emails with support, or discussions with our rep on the phone has been fantastic. They're enthusiastic, know the product, and eminently helpful.
I can only think of one minor thing: the phone number that alerts come from has a tendency to change. In some senses though, this is a bit of a "pro". From discussion with support, this changes because of the redundant outbound calling facilities used. So I'm happy to trade the minor inconvenience of occasionally not recognizing a number as being PagerDuty in return for knowing that my alerts will go out.
PagerDuty has been one of the most useful services we've purchased as a consulting firm. Our company does 24/7 monitoring of customer systems, and the ability to have an automated system contact us whenever there is an urgent issue has really helped push our service to the next level. The application is very easy to work with, changes take minimal time to implement, and if you have any questions, the product team is always incredibly helpful.
- Let's you set up on call rotations with multiple users.
- The product can be set up to contact you in various ways sequentially (eg email first, then text, then call).
- Lots of useful integration with other apps, and a developer API.
- Incredibly cost effective for how important the service is.
- Reliable! In three years I've never once ran into an issue where the system failed to contact a person, or where the application configuration was unavailable (that was unplanned).
- The only con i can think of is that setting up escalation levels is a little confusing at first. After working with it for about half hour it makes sense and you'll be setting up on call schedules quickly and easily.