# PHPKB Software Reviews, Demo & Pricing - 2026 > Review of PHPKB Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/phpkb-profile --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / PHPKB Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # PHPKB 2026: Benefits, Features & Pricing Wondering if PHPKB is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview PHPKB 4.3 [(9)](https://www.softwareadvice.com/help-desk/phpkb-profile/#reviews) Pricing Starting at $25.00 per month ### About PHPKB Accelerate the power of a knowledge base with PHPKB. Create and manage knowledge base documentation effectively to increase productivity, reduce support tickets, improve user experience and scale customer support operations. Reliability: Most knowledge managers choose PHPKB for its reliability - a self-hosted version that works from anywhere and a Cloud version that prides itself with 99.98% of uptime in the first year of its existence. PHPKB is secure and stable enabling thousands of customers around the world to manage their knowledge base seamlessly. Robust features: Being robust with features and easily adapted to the company’s needs makes it a good choice for knowledge managers who don’t want to spend months transitioning to KM software and training their employees to use it. PHPKB is the #1 choice for knowledge managers in software development companies, business corporations with teams spread around the globe and more. Wondering if PHPKB is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## PHPKB User Interface ## Popular PHPKB Alternatives Main Product PHPKB 4.3 [(9)](https://www.softwareadvice.com/help-desk/phpkb-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 3.67Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) 4.4 [(5446)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.23Value for money - 4.12Customer support - 4.27Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3697)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.28Value for money - 4.28Customer support - 4.36Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Notion](https://www.softwareadvice.com/project-management/notion-profile/) 4.7 [(2772)](https://www.softwareadvice.com/project-management/notion-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.57Value for money - 4.39Customer support - 4.62Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.77Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Paperpile](https://www.softwareadvice.com/help-desk/paperpile-profile/) 4.8 [(122)](https://www.softwareadvice.com/help-desk/paperpile-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.72Value for money - 4.73Customer support - 4.47Functionality Pricing Starting at $2.99 per month Get Price ## PHPKB Pricing and Plans Starting price: $25.00 per month Free Trial Free Version Basic $25.00 per user, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PHPKB Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of PHPKB Activity Dashboard Activity Tracking Alerts/Notifications API Communication Management Content Library Customizable Branding Customizable Fields Customizable Templates Full Text Search Knowledge Base Management Multi-Language Reporting & Statistics Single Sign On Social Media Integration SSL Security Tagging Third-Party Integrations Widgets Workflow Management ## PHPKB Integrations Freshdesk Integration rated undefined from -1 review Olark Integration rated undefined from -1 review Tidio Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review tawk.to Integration rated undefined from -1 review Google Translate Integration rated undefined from -1 review See all 7 integrations ## PHPKB User Reviews Overall Rating 4.3 Ratings Breakdown 5 67% 4 22% 3 0% 2 0% 1 11% Secondary Ratings Ease of Use 4.4 Value for money 3.7 Customer support 4.6 Functionality 4.3 Have you used PHPKB and would like to share your experience with others? CG Craig G. Verified reviewer Education Management 1001-5000 employees Used daily for more than 2 years Reviewed August 2022 Excellent knowledgebase product, easy to implement 5 Our customer-facing knowledgebase of technical articles has found a popular home on PHPKB. Our IT Helpdesk staff and technicians find increased productivity among customers as they are easily able to access information to assist in everyday needs. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Implementing a knowledgebase, including seamless SSO integration was quick and easy. Support was always ready to assist and guide configuration for the best results. Cons: Less a con, more of a wish list requests: More robust handling of images in the WYSIWYG editor so that placement and size of images can be quickly and easily laid-out. Reasons for switching to PHPKB Ability to customize and simplify the knowledgebase portal and customer experience, along with good presentation on any device from large-screen to handheld. Read More JC Johny C. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed April 2019 Honest Review after 1 Year of Usage 5 We are using PHPKB both internally (for our support agents) as well as externally (to help assist our customers in self-help manner). We have noticed that our support queries have reduced over 60% in last few months. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We evaluated PHPKB for 2 months before making a decision to buy a self-hosted license. The sales person was extremely helpful, helped us configure our server to make sure it met the requirements for installation. We are using it from over a year now and we are fully satisfied. I can highly recommend it as the best value for money knowledge base software for internal as well as external use. Cons: There is none in particular that we do not like about this software. Read More NM Neil M. Verified reviewer Machinery 11-50 employees Used weekly for less than 6 months Review source Reviewed July 2021 No service 1 Terrible. Will never use them again Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: The software has some features, but there are far easier systems to use. Cons: Regrettably this company refuses to honour their own Refund policy. Even after multiple attempts to have them honour their own commitments to refunds, they have refused to honour their policy. Vendor Response This customer posted this review when his refund request was respectfully declined as per the "Illegitimate Refund Requests" section of our refund policy. His clear intention was to get the software license for free. He threatened to post a negative review if we didn't honor his request for a refund. Replied August 2021 Read More MM Mike M. Used unspecified for unspecified Review source Reviewed January 2016 Great, Inexpensive Solution 4 We've used PHPKB's hosted solution for about five years and the experience has been nearly flawless. We originally chose PHPKB because of the clean front end and easy-to-use interface, and of course, price. Over five years, I can't recall the system ever being down, and the PHPKB team has been outstanding and very responsive with customer support. Our users also had no significant issues and the solution just always worked as intended. We generated several million page views over time which was great given the niche market we're in. The main point I would make with these types of solutions is to line up your content people and keep them engaged to keep your site fresh. For the app, also carefully consider your reporting needs. I expect you could install and maintain this locally without a great deal of effort. Ratings Breakdown 5 Ease of use 5 Customer support Read More SS Sergey S. Used unspecified for unspecified Review source Reviewed May 2016 How cool is that! 5 Knowledge base is one of the critical tools for both customer support and internal knowledge management. That's why 'omindware always aim to use the best technology available and do periodic market reviews to make sure we are using the latest and the most advanced tools. PHPKB let us look no further - it stands out amongst competition and has everything we currently need, and more. It lets us manage public articles, FAQs and documents, as well as private areas for select customers to provide personalized project documentation, training materials etc. It also features multi-language support so we don't even need to worry about maintaining several instances of it for different markets. How cool is that! Ratings Breakdown 5 Ease of use 5 Customer support Read More JB James B. Used unspecified for unspecified Review source Reviewed May 2016 A simple and well thought out application that does what it says without extra fluff. 5 I've only been using PHPKB 8.0 for a short time, but I love it already. It does what I need and no more, which is perfect. I was looking for a wiki or knowledge base product and I looked at many other possible solutions but all of them were complete overkill with lots of extra things and complications that I did not need. I wanted a knowledge base and no more and that's what I've found in PHPKB 8.0. (PHPKB 8.0, Owned (self-hosted), MySQL) Ratings Breakdown 5 Ease of use 5 Customer support Read More TH Toshimi H. Used unspecified for unspecified Review source Reviewed June 2015 Super user-frendly interfaces, affordable, and great customer support. 4 Pros: - Intuitive user-interface - Customizable (editable source code) - Reasonable price - Multi-language support - Quick response and customer oriented technical support - We received fixed codes for Japan specific issues. Cons: - No Japanese language assets - Some Japanese specific issues (no JP mode on TinyMCE, date/time formats, pdf export, etc..) - No Japanese support - No updated manuals/tutorials Ratings Breakdown 4 Ease of use 5 Customer support Read More DS Debbie S. Used unspecified for unspecified Review source Reviewed March 2010 PHPKB 6.0 Review 5 I'd highly recommend this knowledge base software to anyone who is looking for a stable, secure and feature-rich knowledge base solution. Ratings Breakdown 5 Ease of use 5 Customer support Pros: User Interface Dashboard Ease of Use KB Statsitics & Reports Flash Charts Cons: None in particular Read More SG Steve G. Used unspecified for unspecified Review source Reviewed June 2015 User friendly, flexible, efficient - great product and service 5 Our experience has been very good with PHPKB. The platform is great and the company has done a great job of responding to our requests for customizations. The end result is just about to launch, but we believe it will be well received by our customers. Ratings Breakdown 5 Ease of use 5 Customer support Read More Showing 1 - 9 of 9 Reviews ## Other Top Recommended Knowledge Management Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (753) Recently recommended **18** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4083) Recently recommended **13** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (825) Recently recommended **4** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **2** times Stuck Between Options? Our experts can help you compare PHPKB with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice