--- title: "Poka Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Poka. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Poka is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/poka-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Poka](https://www.softwareadvice.com/help-desk/poka-profile/) / Poka Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/poka-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/poka-profile/alternatives/) # Poka User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 15 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 10 reviews (67%) - 4 stars: 5 reviews (33%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Poka customer reviews Showing reviews 1-15 of 15 (page 1). ### Excellent software for internal corporate communication and factory training. - Overall rating: 4/5 - Reviewer: Pierre-Denis F. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Using Poka improves communication between departments and between shifts. The know-how of older employees can be passed on to the new ones and this facilitates training. Also, with Poka, floor employees have a great way to communicate their issues and challenges to their workstations. #### Cons It is difficult to measure the return on investment of such software. It's a long-term process that takes time to measure the benefits. --- ### A perfect match with our needs - Overall rating: 5/5 - Reviewer: Normand C. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Communication is way more efficient, technical and precise. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Both SOP videos and Plant live feed. Much more efficient to keep up to date the SOP's and the Plant live feed brings better communication between everyone. #### Cons Can be sometimes tough to track back an old post. When an employee mention that he posted a request 3 or 4 months ago and nothing has changed, I'd rather assigned this old post than publish a new one. I wihs we could track them with few key words. --- ### Poka is a good specialized tool - Overall rating: 4/5 - Reviewer: Minh L. - Verified reviewer: Yes - Industry: Research - Company size: 5001-10000 employees - Product usage: Used other for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Poka was a good program that can help new people utilize and learn procedures. Any more in depth guidelines and customization should be upgraded. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like that it is a quick software application that can be used to access workplace procedures very quickly for anyone who needs it. #### Cons The branching of different procedure and setup was a bit difficult to process. --- ### Great platform, easy and intuitive - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great LMS and video training management platform for manufacturing companies #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rich set of LMS and video training capabilities, good video tagging features, great organizational functionality for video training libraries #### Cons Would be great to have slightly better video tagging capabilities but overall tag functionality works ok --- ### I used this software to improve the training skill in my organization for 1 year now. - Overall rating: 5/5 - Reviewer: Richard B. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Really focussed on manufacturing need Easy to used Company Poka realy listen their customer to improve to product Always accessible #### Cons Availability on IOS tablet only. But very performant on it. No available test to confirm that people understand what they learn --- ### Very useful tool. Deliver the promises. - Overall rating: 5/5 - Reviewer: Richard G. - Industry: Food Production - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. true engagement from the employee. Better Shop floor visibility. Capacity to communicate easily and reach rapidly all members of the organization in a bottom-up and top down approach from all level of the organization #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Help on the shop floor visibility and knowledge management. Easiness of use. 21st Century technology that help us get rid of the procedure on paper that nobody is reading. A lot of possibility to go further with the tool. #### Cons The change management it represents within the organization. The adopting curve is well applicable here. The early adopters will get in fastly but you need to find a way of bringing aboard everybody to use it and this is a human challenge. --- ### Poka has brought technology and communication to our manufacturing facility - Overall rating: 5/5 - Reviewer: Christian C. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I get a clear picture of what is going on in the plant. I don`t get a sample of the issues we had this week, I get the full picture of what slows my team down. With Poka I can more quickly identify problems that need to be fixed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and very intuitive. It was surprisingly easy to implement and we had excellent support from the poka team. Love the fact that we are building a history of how to solve problems. This will help for the years to come. #### Cons Some fonctionalities are not yet available. When you comment a post, the post is not re-prioritized. So commenting on old new is not very usefull since nobody will see it unless they check their notification. --- ### Perfect for small and large businesses - Overall rating: 5/5 - Reviewer: François P. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been using Poka for more than a year now. In a year, the software and the app as evolved a lot to become better and better. I really like the fact we now have access to training content on our Iphones. #### Cons I would like the app to be accessible on Android so every worker could use the app on their personal phones --- ### It has been growing pains with an excellent team and product but it is worth it - Overall rating: 5/5 - Reviewer: Pierre J. - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, documentation capacity and streamlining communications have been key features for us. Possibility to compartiment information's also very useful. #### Cons As I said we started at the beginning of the process so we grew with it, we may have tried to use too many features at once in our context. Poka had refined its support. --- ### Great collaboration tool - Overall rating: 5/5 - Reviewer: Elisa C. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementations in Poka are super fast and clients become indipendent immediately. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Poka is a really easy to use platform and it can be set up very quickly. The configuration is all on the client so he does not depend on a System Integrator #### Cons The software is not yet integrating scheduling abilities or managing tasks that have a medium high complexity --- ### POKA help a lot in the shift to shift communication as well as the learning process of new hired - Overall rating: 4/5 - Reviewer: Frederic B. - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its really easy to use. Very instinctive. People from POKA are close and love their product and they never hesitate to improve if needed. #### Cons The functional hierarchy is too strict. Also, the searching tools can be use only in the area where you believed that you put the information. A global search function should be added --- ### Poka is an extremely valuable tool. - Overall rating: 4/5 - Reviewer: Rob S. - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Communication, great training, a capture of our problems and solutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use with very little training needed. Allows tracking of progress and easily audit who is up to date with guides. A great way to track problems and record history. #### Cons Check lists, or shift reports are not easily tracked. Could use an archive for reports and equipment checks. Would be nice to have guides outside of the work station like a library index --- ### Users don't want to work without Poka - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food Production - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Log book, shorter to learn basic steps, 1 way of working. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly interface for workers. Qr code, video learning, 5 moments of need, micro learning, social learning, skill matrix in one app --- ### Poka has changed the way we train our employees and the way we communicate opportunities. - Overall rating: 5/5 - Reviewer: Karine L. - Industry: Machinery - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We improved communication between shifts, reduced time to resolve issues and also reduced the new employee learning curve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The concept to have your work methods in a video format is tremendous. It is very effective for training. The activity of producing the video makes us realize weaknesses and is a continuous improvement process itself. Results are excellent and employees like using it. #### Cons The software could be better to track and organize action items. We can assign action items, but I would like more options to filter by status and report by owner. --- ### Great system, easy to use and great addition in communication and training. - Overall rating: 4/5 - Reviewer: Pepijn v. - Industry: Food Production - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use functionalities in communication, knowledge sharing and problem solving. Offers in addition abilty to support training and skill building with overviews through skill matrixes. #### Cons Its open functionality also makes it hard to control what people post. Working in the cloud increases the need for good IT safety measures. --- Poka Reviews, Pros and Cons - 2026 Software Advice