ProProfs Knowledge Base
About ProProfs Knowledge Base
ProProfs Knowledge Base Pricing
Try Any Plan Free For 15 Days- 1. FREE Plan($0): Forever Free for Small public Knowledge bases. 2. PROFESSIONAL ($29): Best for companies who only need a public knowledge base. 3. TEAM ($79): Best for small teams/groups that require public & private knowledge bases. 4. BUSINESS ($129)*most Popular: Best for mid-sized groups with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.). 5. ENTERPRISE ($299): Best for large groups needing complete knowledge management solution. *All Pricing is per month (annually) for more details visit: https://www.proprofskb.com/pricing/
Starting price:
$29.97 per month
Free trial:
Available
Free version:
Available
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Most Helpful Reviews for ProProfs Knowledge Base
1 - 5 of 27 Reviews
Uttam Kumar
Verified reviewer
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Accessible and Secure Knowledge Base
I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards.
PROSProProfs Knowledge Base allows me to control the access and visibility of my knowledge base. I can make it public or restrict it to specific users or groups by enabling the privacy settings. Single sign-on, password protection, IP restriction, SSL encryption, and two-factor authentication are some of the features I find helpful regarding data security.
CONSI have nothing to dislike but would appreciate even simpler context-sensitive help.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Very Flexible Knowledgebase Software for Managing Multiple Sites
Ability to manage multiple knowledgebase sites in one portal. Easy to use. Update content in real time. Ability to scale easily. Integrates with Salesforce support tickets; White label; Custom domain; Version control; Single sign-on authentication; Single sourcing (content snippets); Integrates with Google Translate
CONSWorkflow approvals could use improvement. Tooltips, lightboxes & pop-ups require involvement from our development team.
Reason for choosing ProProfs Knowledge Base
ProProfs Knowledgebase had the most value, flexibility and advanced features for the price.
Vendor Response
Thanks for sharing your views on ProProfs knowledge base.
Replied January 2020
Valerie
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2021
ProProfs needs to add features to their software to keep up with Thinkific
The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed.
PROSI liked that ProProfs is very user friendly and it's easy to create courses or quizzes and add certificates and social media and email features.
CONSI did not like that it was very expensive compared to similar platforms and it does not come with a website. Managing the landing pages is difficult as it is almost impossible to find access. Many features have hidden access, not very visible and it's easy to forget where things are as a lot of features are not labeled.
Reason for choosing ProProfs Knowledge Base
I did not know that the other products existed at the time and the ones that I did find did not offer a certificate, which I needed for my product.
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Perfect for Employee Onboarding
It has been a smooth ride since the day we started using ProProfs Knowledge Base. Employee training and onboarding is now less time consuming and more valuable for our workforce. Employees can now enhance their skills, subject knowledge, and increase their understanding of our work dynamics, with the help of our online training document.
PROSWe found ProProfs Knowledge Base immensely helpful as far as employee onboarding is concerned. It helped us create online training documentation that new hires can access conveniently to get acquainted with our work culture, policies, projects, and more. The best part is that it’s easy to use. Employees didn’t take much time to get familiar with the product. They instantly started using it to create and manage our training document.
CONSZero complaints as of now. The current features of the software are amazing. We’d like to see better features that can make the experience even more memorable.
Reasons for switching to ProProfs Knowledge Base
Pricing and features
Vendor Response
Thanks for sharing your views on ProProfs Knowledge Base.
Replied December 2020
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Ideal for Customer Support Process
ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time.
PROSProProfs Knowledge Base is a simple tool that scores high on its powerful features and third-party integrations. When we first started using the tool, we had no idea that it would be a no-brainer to use. The interface is very simple, and the tool integrates well with our current help desk tools. We use Freshdesk currently for help desk tickets. ProProfs integration with Freshdesk has further enhanced our support process.
CONSFrankly, we will have to use the tool for some more time to identify any possible faults in it.
Vendor Response
Thanks for sharing your review on ProProfs Knowledge Base.
Replied June 2021