About ProProfs Help Desk


ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system administrators can prioritize, label and assign tickets to the relevant individuals and teams.

Key features of ProProfs Help Desk include canned responses, shared inbox, ticket prioritization, collaborative email, issue tracking, timely response with child tickets, reporting, filters to sort by labels, milestones, assignees, priorities & status and workflow configuration.

ProProfs Help Desk integrates with Survey Maker, Chat and Knowledge Base. The solution is available on a monthly subscription basis and support is provided via phone, email, live chat, knowledge base and an online ticketing system.



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Supported Operating System(s):

Web browser (OS agnostic)

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