# ProProfs Help Desk Software Reviews, Demo & Pricing - 2026 > Review of ProProfs Help Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/proprofs-help-desk-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / ProProfs Help Desk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ProProfs Help Desk 2026: Benefits, Features & Pricing Wondering if ProProfs Help Desk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ProProfs Help Desk 4.9 [(14)](https://www.softwareadvice.com/help-desk/proprofs-help-desk-profile/#reviews) Pricing Starting at $19.99 per month ### About ProProfs Help Desk ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system administrators can prioritize, label and assign tickets to the relevant individuals and teams. Key features of ProProfs Help Desk include canned responses, shared inbox, ticket prioritization, collaborative email, issue tracking, timely response with child tickets, reporting, filters to sort by labels, milestones, assignees, priorities & status and workflow configuration. ProProfs Help Desk integrates with Survey Maker, Chat and Knowledge Base. The solution is available on a monthly subscription basis and support is provided via phone, email, live chat, knowledge base and an online ticketing system. Wondering if ProProfs Help Desk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## ProProfs Help Desk User Interface ## Popular ProProfs Help Desk Alternatives Main Product ProProfs Help Desk 4.9 [(14)](https://www.softwareadvice.com/help-desk/proprofs-help-desk-profile/#reviews) Ratings Breakdown - 4.86Ease of use - 4.86Value for money - 4.86Customer support - 4.64Functionality Pricing Starting at $19.99 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## ProProfs Help Desk Pricing and Plans Starting price: $19.99 per month Free Trial Free Version Single User (Free) $0.00 No plan information available Team (2+ Users) $19.99 per user, per month Plan includes: - Unlimited Tickets - Unlimited Ticket History - Multiple Inboxes - Multiple Departments & Teams - Audit & Admin Controls - Overdue Time - Internal Notes in Ticket - Roles & Permissions - Auto-Response - Canned Responses Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ProProfs Help Desk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of ProProfs Help Desk Alerts/Notifications Analytics API Autoresponders Canned Responses Chatbot Chat/Messaging Customer Support Customizable Branding Customizable Reports Customizable Templates Dashboard Email Management Email Templates Help Desk Management Interaction Tracking Issue Tracking Knowledge Base Management Live Chat Mobile Access Performance Metrics Prioritization Project Management Real-Time Analytics Real-Time Chat Real-Time Reporting Reporting & Statistics Role-Based Permissions Routing Shared Inboxes Social Media Integration Support Ticket Management Surveys & Feedback Third-Party Integrations Ticket Management ## ProProfs Help Desk Integrations ProProfs Chat Integration rated undefined from -1 review ## ProProfs Help Desk User Reviews Overall Rating 4.9 Ratings Breakdown 5 86% 4 14% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.9 Customer support 4.9 Functionality 4.6 Have you used ProProfs Help Desk and would like to share your experience with others? Ashutosh P. Verified reviewer Computer Software 1001-5000 employees Used daily for free trial Review source Reviewed October 2021 I see a lot of potential in this young tool 4 Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more. Cons: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try. Read More GP Gestione P. Verified reviewer Maritime 51-200 employees Used daily for less than 2 years Review source Reviewed April 2024 Fruitful Customer Help for Businesses 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies. Cons: ProProfs has nothing lowering the entire performance in managing businesses or clients. Read More MB Maya B. Verified reviewer Computer Software 11-50 employees Used other for free trial Review source Reviewed January 2021 Take support to your table 4 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It's very easy to use and has great customer support! Cons: I wish the deployment would be upgraded for ios users. Vendor Response Thanks for your views on ProProfs Help Desk Replied January 2021 Read More AL Annex L. Verified reviewer Medical Practice 11-50 employees Used daily for less than 2 years Review source Reviewed May 2024 ProProfs Help has Impressive Customer Help 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected. Cons: ProProfs Help has impressive price range and operational assistance. Read More VR Verified Reviewer Accounting 11-50 employees Used daily for less than 12 months Review source Reviewed November 2022 Meet your SLAs and delight customers 5 Prior to using ProProfs Help Desk software, everything was a big mess. Tickets remained pending for weeks or sometimes, even months. However, with solid ticket organization features and statuses, managers can track which tickets need the utmost attention. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best part about using this tool is that we can easily track all our overdue tickets (tickets that have missed the ideal response time) in one place. This ensures that agents know which tickets to prioritize first so that the customer experience is not ruined. Cons: The tool is great for startups and small businesses. We have not come across any major drawbacks yet. Read More SS Sugandh S. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 12 months Review source Reviewed October 2021 The best investment we have made so far! 5 With ProProfs, our reporting has become way stronger now. As a customer service manager, I can easily analyze both agents’ as well as team performance. Just one glance and we can easily see how customers are rating their interactions with our team. This is really helpful because even if a company has a low ticket resolution time, it’s not of much help if the customer is unhappy. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We picked ProProfs Help Desk after using another vendor for around 3 years. We thought we were measuring agent performance and that was enough. However, ProProfs helped us realize that important help desk metrics such as average first response time, average ticket resolution time, etc. are great for measuring team performance. Cons: We have been using this tool for the past 6 months now, and it has met our expectations on almost every occasion. No complaints as of now. Read More HD Harshad D. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 12 months Reviewed March 2020 Awesome Gmail Like Interface! 5 It has been great for the past 7 months. It’s a lot easier for my team to provide support to customers and never miss out on a single sales or support opportunity. Kudos to the ProProfs team for creating an awesome support tool! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We like how the interface of this help desk software works. We have previously used a few help desk systems. They were nice. But this one feels even lighter on the pocket. It didn’t cost us much. And the best part is, the interface is fast, so it helps my agents answer customer support emails faster. Cons: The product is great overall. But here is a suggestion for the team. How about adding integrations to social media platforms. It will help us a lot to avoid the separate time we spend on checking our social media accounts separately to check customer requests or complaints. Vendor Response Thanks for sharing your views on ProProfs Help Desk. Replied March 2020 Read More VR Verified Reviewer Computer Software 51-200 employees Used daily for less than 6 months Review source Reviewed October 2020 Great Tool for Monitoring Customer Service Operations 5 The experience so far with ProProfs Help Desk has indeed been a memorable one. We recommend this tool for businesses that wish to make data-driven decisions and improve their service quality. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Previously, we had a hard time keeping track of crucial data and everything was haywire. The best part about this software is that it offers great insights into our performance, both at an individual as well as team level. Our service manager can easily track the tickets resolved by an agent and also view rated tickets. Cons: There has not been any major issue worth mentioning. Let's see how things unfold. Reasons for choosing ProProfs Help Desk Because its price plan is very cool and ProProfs help desk 15 days free trail. Vendor Response Thanks for sharing your views on ProProfs Help Desk. Replied November 2020 Read More VR Verified Reviewer Computer Software 11-50 employees Used daily for less than 6 months Review source Reviewed October 2020 “Gmail like interface makes it Unique” 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey. A customer satisfaction survey helps to identify how you can improve your customer support. Support agents' performance record makes it unique. Cons: I don’t find enough integrations. Hopefully, they will bring more integrations in the near future. But overall, it’s a complete customer help desk system. Vendor Response Thank You for sharing your views on ProProfs Help Desk. Replied October 2020 Read More VR Verified Reviewer E-Learning 201-500 employees Used monthly for less than 6 months Review source Reviewed March 2021 Best ticket management tool 5 We got ProProfs Help desk before the pandemic and we are glad that we didn’t have to invest much with its use. If anything, we got to save some on the support process and managed a lot of customer queries easily with this ticketing system. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: That it helps us manage all our customer-facing inboxes in one place. Since the time we’ve gotten it onboard we haven’t missed out on any customer request or complaints. It has helped us manage all incoming emails in one shared inbox structure. Cons: When we started using ProProfs Help Desk, we started with its free plan. The only thing I regretted was that it didn’t have labels in the free plan. Obviously, after we shifted to the paid plan we did get access to the feature, but it would have been nice to have seen that feature in the free plan too. Read More Showing 1 - 10 of 14 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **4** times Stuck Between Options? 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