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SysAid

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Ratings & Reviews

Overall Rating

4.40 / 5 (160)

4.39 / 5 (186)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 10, 2020

February 21, 2020

Pros/Cons

  • Pros

  • Beautiful design. Incredibly easy to use. Love it all.

  • It is great how you are able to work on the same doc at the same time. I really appreciate the collaboration tools it offers

  • Cons

  • It takes a bit to learn. The tutorials are helpful, but they dont cover everything. It takes a while to learn all the available functions. And it would be nice to have more font features.

  • This didn't work well for what I was trying to do. Integrations are complicated if even possible and it runs pretty slow.

  • Pros

  • We evaluated several products however this one had it all. It was easy to purchase, configure and implement. Has great reporting features and dashboards.

  • Sysaid is easy to implement and use. i like the Change and release component which is on point. the ticket aging is also one feather is easy to pick

  • Cons

  • The only issues I would say crop up sometimes is support. On the occasion that I run into an issue, I have had trouble getting the support I need.

  • It sometimes feels cluttered but there are so many features we have enabled, I'm not sure if it's possible to avoid the clutter.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

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Number of times our advisors have recommended this product

(in the last 30 days)

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24 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots