About Relay

Relay is a cloud-based help desk solution that is designed for businesses of all sizes to assist in ticketing, workflows, communication and workflow automation processes. Key features include field service management, team collaboration and communication and network monitoring.

Relay offers a device detection and labeling feature that helps IT agents to identify devices connected to the network and track their usage using their model number. This helps onsite agents to capture network information and trigger alerts to customers in case of issues.

The network monitoring module helps conduct device checks and network speed tests in order to monitor network health and system performance. It also helps users to conduct wifi a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

1 Reviews of Relay

Overall rating

0 / 5 stars

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November 2018

Erin from RedFynn Technologies

Company Size: 2-10 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2018

Nice Interface

It's a good system. Training is definitely needed to start using it.

Pros

The software sends tickets and shows progress immediately

Cons

The whole system is massive. It's a bit intimidating at first, and I don't know what over half of it does.