Remedy 9

Zendesk

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Ratings & Reviews

Overall Rating

4.14 / 5 (103)

4.35 / 5 (2,355)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

March 25, 2020

March 25, 2020

Pros/Cons

  • Pros

  • This tool is very helpful in managing alerts & can be nicely sync with monitoring tools.

  • It's instant. It's very easy to use. Ability to edit and add templates, to customize them to ones' need.

  • Cons

  • customization of the application was a very long process specially if you need to use the most of it. But once it is running, it is worth the pain.

  • its typically slow. It should be fast to use like Jira. rest all feature are very good

  • Pros

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • I love that it is effective and easy to use. The communication between members is seamless and well-documented.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

20 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots