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FrontRunners 2023

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suita...Read more about TeamViewer

ConnectWise ScreenConnect

FrontRunners 2023

ConnectWise ScreenConnect (formerly ConnectWise Control) is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for...Read more about ConnectWise ScreenConnect


FrontRunners 2023

AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized us...Read more about AnyDesk

Zoho Assist

FrontRunners 2023

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file transf...Read more about Zoho Assist

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FrontRunners 2023

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop is a secure, high-performing solut...Read more about Splashtop

ISL Light

FrontRunners 2023

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It all...Read more about ISL Light


FrontRunners 2023

GoToMyPC is a remote access solution that enables businesses to access and share data across multiple devices such as desktops and mobile phones. Professionals can invite guests to work on specific projects and track sessions base...Read more about GoToMyPC


FrontRunners 2023

RemotePC is a cloud-based and on-premise remote access management solution designed to help businesses communicate with clients, transfer files and manage applications across various remote devices. The platform offers one-time ac...Read more about RemotePC

Supremo Remote Desktop

FrontRunners 2023

Supremo is a remote desktop software for Windows, macOS, iOS, Android, and Linux. Using placed servers throughout the world, it allows connection to any machine worldwide. There are lots of things that help set it apart from the c...Read more about Supremo Remote Desktop


FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. FixMe.IT features include mul...Read more about FixMe.IT


DameWare is cloud-based remote access software that allows users to provide remote support on desktops, laptops and servers. It caters to businesses of all sizes. DameWare helps users centrally manage team members and customers, ...Read more about Dameware


FrontRunners 2023

dualmon is a remote support solution designed for small and midsize companies. It offers file transfer, remote printing, user management, screen blanking, computer diagnostics and usage reporting functionalities within a suite. Th...Read more about dualmon

Kaseya VSA

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, aud...Read more about Kaseya VSA

GoTo Resolve

FrontRunners 2023

Built with today's SMBs in mind, GoTo Resolve is an all-in-one IT support software that offers everything you need to run your business, from anywhere - all in one place. GoTo Resolve enables IT professionals to streamline their ...Read more about GoTo Resolve


FrontRunners 2023

Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monitor and control their business IT resources. The solution supports multi-deployment architecture, allowing the user...Read more about Pulseway

LogMeIn Pro

FrontRunners 2023

LogMeIn Pro by GoTo is a remote access solution that helps organizations connect, monitor and control desktops across multiple locations. It enables professionals to access desktop applications, files, folders and business informa...Read more about LogMeIn Pro

LogMeIn Rescue

FrontRunners 2023

LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support,...Read more about LogMeIn Rescue

FrontRunners 2023 is a cloud-based SaaS platform for remote access to computers, servers and mobile devices right from the browser. Cutting-edge web technology has enabled us to develop a unique product making almost instant technical ...Read more about

VNC Connect

FrontRunners 2023

VNC Connect allows businesses to download and share files instantly using the cloud or through direct line (LAN) activity. VNC Connect’s key features include intuitive remote control, cross-platform support, attended and un...Read more about VNC Connect

EV Reach

EV Reach is an on-premise IT remote system management solution. Key features include advanced remote control, background system management, ad integration and management, global IT process automation, IT compliance and smart-card ...Read more about EV Reach

Buyers Guide

Last Updated: March 16, 2023

Most professionals working in a corporate environment are familiar with contacting IT support for technical glitches in their systems. In such scenarios, they usually begin with the tedious task of explaining the issue they are facing, which at times they themselves don’t fully understand.

This poses a challenge to the person seeking help as well as the person providing help, as offering assistance remotely can be tricky when the problem is unclear. Additionally, remotely instructing the complainant on how to fix the issue can be taxing and time-consuming for the IT support staff.

This is where remote desktop software comes in. Using this software, an IT support person can request access and control of a remote computer system. It allows them to operate the system remotely to find and troubleshoot the issue, after which they can transfer the control back to the original user.

While this is a classic use case of remote desktop software, it is not the only one. The tool can be used by technology vendors, software developers, independent professionals, and almost anyone who needs remote access to systems.

The tool has many uses and benefits such as reduced hardware costs and faster query resolution. We will discuss these and other essential details about the tool in this buyers guide.

Here's what we'll cover:

What is remote desktop software?

Remote desktop software is a tool that provides access to one or more computer systems that are not physically present on-site. This helps with activities such as accessing files, fixing technical glitches, or printing documents on remotely located systems.

The tool is provided either by the respective operating system vendor, such as Microsoft or Apple, or by a third-party vendor in the form of an app.


Remote desktop view in ConnectWise Control (Source)

Common features of remote desktop software

In this section, we’ll look at some of the common features of remote desktop software. These features will help you understand the basic capabilities a solution must offer for effective access to remote systems.

Access control

Take control of a computer system to operate it remotely by requesting access from the user. The control can be transferred back to the user later on.

Real-time chat

Chat with the original user of the remote computer for queries or information such as passwords or query resolution status.

Screen sharing

View and control a remote system’s screen and interact with it as you would with a local system.

Screen recording

Record on-screen activity while sharing the screen. This helps audit activity and maintain screen recordings for future reference.

Remote printing

Get access to files stored on a remote computer and print them using a local printer. This feature is particularly helpful for on-the-go employees as they can remotely access the files in their original system.

What type of buyer are you?

There are two key types of buyers of remote desktop software. They differ based on their requirements and primary concerns.

Buyers looking for a commercial tool: Commercial remote access software is usually purchased by, but not limited to, business organizations. These tools are available for a fee and offer advanced features commonly required by businesses and enterprises.

Buyers looking for a free tool: Free remote access solutions are great for independent professionals or users that need the tool for personal use. These buyers usually have limited feature requirements and lack the budget needed for premium subscriptions.

Benefits of remote desktop software

The following are the key benefits of remote desktop software. These benefits enlist the business functions that are positively impacted by the tool and how they may improve.

Faster issue resolution: Ability to access computer systems remotely allows IT support teams to provide tech assistance as they would do in person. Being able to view and control computers remotely allows them to make changes to resolve technical issues.

Improved productivity: With this tool, employees can work from anywhere by accessing their computer systems remotely. This is particularly useful for software developers who may not be able to access or run code stored on their system without remote access.

Increased savings: Investing in additional hardware and servers to provide systems to geographically-scattered or on-the-move employees can put a strain on the IT budget. Businesses can avoid these costs by providing remote system access to employees while they use their personal systems to access the work computers.

Key considerations for selecting remote desktop software

As the last step to selecting a tool, keep a few additional factors in mind. These will help select a tool that is best suited to your business goals.

Usability: Before purchasing the tool, it’s essential to check if the tool can be operated without advanced IT knowledge or skills. For users without extensive technical know-how, the tool should provide remote access within a few simple steps and not after a complex and elaborate procedure.

Data security: It is essential to check if the vendor has been a victim of any data breach or hacking in the past as this can put your sensitive business or personal data at risk. A vendor with a clean record is always a safer option. Also, go through their data security features and check if they comply with the latest industry standards.

Connectivity speed: The more geographically-dispersed servers a vendor has, the better will be the connectivity. So check with the vendor about the count and location of servers.

If you wish to further understand the features and benefits of remote desktop software, fill out this form for a free, no-obligation consultation. At Software Advice, we’ve helped many businesses pick the right software and avoid costly mistakes. Our advisors will guide based on your requirements and help you pick the right IT tools for your business.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.