Finding software can be overwhelming. Software Advice has helped many organizations choose the right remote desktop software to discover and connect with computers across locations.

Showing 1-20 of 30 products

Ellie

Utilizing deep learning and intelligent UI technology, Ellie is a voice-enabled virtual assistant that helps businesses across the BGFI, Telecom, FMCG/Retail industries with employee engagement, cost reduction, and lead gen by automating... Read more

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Recent recommendations: 16 recommendations

Platforms: MacWinLinux
Deployments: Cloud
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ISL Online

ISL Online is a remote support solution for virtually all industry verticals including healthcare, information technology, universities, government, and banks. The solution supports Windows, Mac and Linux operating systems. It allows... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Syxsense Manage

Syxsense Manage is a cloud-based IT management and MSP software that allows administrators to configure and access in-network and out-of-network endpoints. Syxsense Manage allows service providers and IT professionals to discover and... Read more

Platforms: MacWinLinux
Deployments: Cloud
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R-HUB

R-HUB is a remote support solution that helps enterprises streamline processes related to video conferencing, live streaming, team collaboration, staff training, screen recording and more. Teams can use the platform to send meeting... Read more

Platforms: MacWin
Deployments: On premise
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Simplisys Service Desk

Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. The... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Netop Remote Control

Netop Remote Control is a remote access management solution that helps businesses connect with remote devices to remotely manage applications and provide support services. Organizations can establish secure connections using end-to-end... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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TeamViewer

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable... Read more

Platforms: MacWinLinux
Deployments: Cloud
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ConnectWise Control

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them... Read more

Platforms: MacWinLinux
Deployments: Cloud
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AnyDesk

AnyDesk is a remote support solution that helps users access files and documents on any device across multiple locations. Key features of this platform include online collaboration, file sharing, access control and personalized user... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Zoho Assist

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe.  Key features of Zoho Assist include file transfer,... Read more

Platforms: MacWinLinux
Deployments: Cloud
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Splashtop Business Access

Splashtop Business Access is a remote access solution designed to help IT helpdesk and service providers resolve queries using file sharing and screen mirroring capabilities. It enables administrators to connect with remote desktops... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Remote Desktop Manager

Remote Desktop Manager is an on-premise help desk solution that allows users to centralize their connections, passwords and credentials in a single platform which can be shared with multiple team members. Key features include remote... Read more

Platforms: MacWin
Deployments: On premise
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Atera

Atera is a cloud-based end-to-end IT management software solution geared to small to midsize businesses in the IT sector. It includes functionality for time tracking, expense tracking, billing and invoicing, help desk and knowledge... Read more

Platforms: MacWinLinux
Deployments: Cloud
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LogMeIn Rescue

Rescue by LogMeIn is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video... Read more

Platforms: MacWinLinux
Deployments: Cloud
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VNC Connect

VNC Connect allows businesses to download and share files instantly using the cloud or through direct line (LAN) activity.   VNC Connect’s key features include intuitive remote control, cross-platform support, attended and unattended... Read more

Platforms: MacWinLinux
Deployments: On premise
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LiveHelpNow

LiveHelpNow multi channel help desk/call center software facilitates real-time customer service communications via the following channels: Live chat, Chat Bot, SMS/Text, Email, Facebook, VoIP(Phone) as well as provides ability to... Read more

Platforms: MacWinLinux
Deployments: Cloud
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AtSpoke

AtSpoke is a cloud-based help desk and ticketing solution suitable for small and midsize companies to help them manage their work requests. The solution can be used across human resource, IT, office management and other departments.... Read more

Platforms: MacWinLinux
Deployments: Cloud
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RemotePC

RemotePC is a cloud-based and on-premise remote access management solution designed to help businesses communicate with clients, transfer files and manage applications across various remote devices. The platform offers one-time access,... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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NetSupport Manager

NetSupport Manager is a remote access solution designed to help businesses of all sizes connect and view local computers through IP addresses or internet gateway components. It enables the IT helpdesk to synchronize folders and transfer... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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GoToMyPC

GoToMyPC is a remote work solution that enables businesses to access and share data across multiple devices such as desktops and mobile phones. Professionals can invite guests to work on specific projects and track sessions based on... Read more

Platforms: MacWinLinux
Deployments: CloudOn premise
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Buyers guide

Most professionals working in a corporate environment are familiar with contacting IT support for technical glitches in their systems. In such scenarios, they usually begin with the tedious task of explaining the issue they are facing, which at times they themselves don’t fully understand.

This poses a challenge to the person seeking help as well as the person providing help, as offering assistance remotely can be tricky when the problem is unclear. Additionally, remotely instructing the complainant on how to fix the issue can be taxing and time-consuming for the IT support staff.

This is where remote desktop software comes in. Using this software, an IT support person can request access and control of a remote computer system. It allows them to operate the system remotely to find and troubleshoot the issue, after which they can transfer the control back to the original user.

While this is a classic use case of remote desktop software, it is not the only one. The tool can be used by technology vendors, software developers, independent professionals, and almost anyone who needs remote access to systems.

The tool has many uses and benefits such as reduced hardware costs and faster query resolution. We will discuss these and other essential details about the tool in this buyers guide.

Here's what we'll cover:

What is remote desktop software?

Remote desktop software is a tool that provides access to one or more computer systems that are not physically present on-site. This helps with activities such as accessing files, fixing technical glitches, or printing documents on remotely located systems.

The tool is provided either by the respective operating system vendor, such as Microsoft or Apple, or by a third-party vendor in the form of an app.

remote desk view on ConnectWise
Remote desktop view in ConnectWise Control (Source)

Common features of remote desktop software

In this section, we’ll look at some of the common features of remote desktop software. These features will help you understand the basic capabilities a solution must offer for effective access to remote systems.

Access control

Take control of a computer system to operate it remotely by requesting access from the user. The control can be transferred back to the user later on.

Real-time chat

Chat with the original user of the remote computer for queries or information such as passwords or query resolution status.

Screen sharing

View and control a remote system’s screen and interact with it as you would with a local system.

Screen recording

Record on-screen activity while sharing the screen. This helps audit activity and maintain screen recordings for future reference.

Remote printing

Get access to files stored on a remote computer and print them using a local printer. This feature is particularly helpful for on-the-go employees as they can remotely access the files in their original system.

What type of buyer are you?

There are two key types of buyers of remote desktop software. They differ based on their requirements and primary concerns.

Buyers looking for a commercial tool: Commercial remote access software is usually purchased by, but not limited to, business organizations. These tools are available for a fee and offer advanced features commonly required by businesses and enterprises.

Buyers looking for a free tool: Free remote access solutions are great for independent professionals or users that need the tool for personal use. These buyers usually have limited feature requirements and lack the budget needed for premium subscriptions.

Benefits of remote desktop software

The following are the key benefits of remote desktop software. These benefits enlist the business functions that are positively impacted by the tool and how they may improve.

Faster issue resolution: Ability to access computer systems remotely allows IT support teams to provide tech assistance as they would do in person. Being able to view and control computers remotely allows them to make changes to resolve technical issues.

Improved productivity: With this tool, employees can work from anywhere by accessing their computer systems remotely. This is particularly useful for software developers who may not be able to access or run code stored on their system without remote access.

Increased savings: Investing in additional hardware and servers to provide systems to geographically-scattered or on-the-move employees can put a strain on the IT budget. Businesses can avoid these costs by providing remote system access to employees while they use their personal systems to access the work computers.

Key considerations for selecting remote desktop software

As the last step to selecting a tool, keep a few additional factors in mind. These will help select a tool that is best suited to your business goals.

Usability: Before purchasing the tool, it’s essential to check if the tool can be operated without advanced IT knowledge or skills. For users without extensive technical know-how, the tool should provide remote access within a few simple steps and not after a complex and elaborate procedure.

Data security: It is essential to check if the vendor has been a victim of any data breach or hacking in the past as this can put your sensitive business or personal data at risk. A vendor with a clean record is always a safer option. Also, go through their data security features and check if they comply with the latest industry standards.

Connectivity speed: The more geographically-dispersed servers a vendor has, the better will be the connectivity. So check with the vendor about the count and location of servers.

If you wish to further understand the features and benefits of remote desktop software, fill out this form for a free, no-obligation consultation. At Software Advice, we’ve helped many businesses pick the right software and avoid costly mistakes. Our advisors will guide based on your requirements and help you pick the right IT tools for your business.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.