Remote Desktop Manager software


76 reviews(5.0/5)
76 reviews(5.0/5)

Remote Desktop Manager is an on-premise help desk solution that allows users to centralize their connections, passwords and credentials in a single platform which can be shared with multiple team members. Key features include remote connection and screen sharing capabilities, password management, audits, reports and more.

Remote Desktop Manager provides users with a centralized password repository. Role-based permissions and two-factor authentication allows administrators to control access to system data. Credentials for new connections are brokered by the solution on behalf of the user.

Users can also monitor, verify and analyze team activity and record usage logs for the members. The solution offers mobile applications for iOS and Android devices for remote usage.

The solution offers perpetual licenses for a one-time fee that includes support via phone, email, online helpdesk and through other online resources.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Windows 2000 , Windows 8

76 Reviews of Remote Desktop Manager

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  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    The Best and Secure Access

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've been using RDM for over a year and it's become my main connectivity tool. I have two words that for me define well this tool security and agility.

    Pros

    All connections in one tool, easy to use.

    Cons

    Could have translation to Portuguese Brazil.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 5,001-10,000 employees

    September 2018

    life saver

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    this software helps employees to work remotely with secure access to private and confidential data.

    Pros

    this is one of the best and easiest to use remote desktop software products i ever used; it's easy to install on both desktop and laptop and easy to manage remote login info.

    Cons

    installation time is longer than expected

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Angela from HOTC

    Number of employees: 2-10 employees

    September 2018

    Life (and mileage) saver!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Twenty minute drive to office for file I left behind is no longer necessary.

    Cons

    I sometimes have connection issues, but that is probably more on my end than theirs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    August 2018

    RDM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy and quick to use, doesn't require too many resources

    Cons

    Is difficult to use with multiple monitors

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Iva from Adams County Communications

    Number of employees: 11-50 employees

    August 2018

    Holy Grail of Remote Desktop Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I came across Remote Desktop Manager in my search to find a better solution to what was becoming a time intensive process of updating, managing and remoting into what was growing to be a substantially large number of various types of connections. After testing several different remote management platforms with great disappointment, I finally found Remote Desktop Manager and have never looked back. I have been using it for over 5 years now. Not only do I use it to manage all my connections but I can use it in a well laid out platform.

    Pros

    I can quite literally remote into a crazy amount of connection environments all within under a minute if I want to as well as a specific connection environment along with its specific VPN connection dynamically if I want without having to connect to that groups VPN first.

    Remoting like a boss isn’t the only plus to their platform. They have an extensive amount of tool sets one can use within each connection environment to use such as macros, scripts, management tools, command line tools, sub connections, logs and many others. The list of additional functionality is greater than one would be able to leave in a review.

    Cons

    The only cons I have come across over the years were there were a few times I found the version for Mac OS to be a little buggy but that was resolved timely and it didn’t affect the actual functionality of the software.

    Also, some of the macro and script help documentation could have been a little more detailed. However, the help documentation pertaining to this could have very well been updated since the time I needed further clarification which was when I first started using it. I have not needed to use it since that time now that I understand how to configure the macros and scripts within the software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sean from Human Resources

    Number of employees: 51-200 employees

    August 2018

    It's the product to beat for system administrators looking to manage remote resources

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Every now and then, a piece of software comes along that genuinely saves time and makes things easier. Remote Desktop Manager is absolutely one of these products. I've been using RDM for many years and it's my single go-to application for managing not just remote desktops, but SFTP connections, cloud resources, online applications, printers and more. It's very customisable. The product has many built in connection types, but you can also create your own with scripts and chain commands together.

    Cons

    There's very little I'd say I dislike. The program isn't the fastest to load, but I spend all day within its user interface so it's not something I experience often.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Steve from River Rock Designs

    Specialty: Consulting

    Number of employees: 2-10 employees

    August 2018

    RDM is an easy to use solution for IT support

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I switched to Remote Desktop Manager several months ago, and it's easy to use configuration and setup made it my primary choice for remote support when I need assistance.

    Cons

    I had to reinstall the program once as it kept dropping the connection, even when we were both online. After the reinstall it's been working fine.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Marrietta from Nyamwaro Event Organizers

    Number of employees: 11-50 employees

    August 2018

    Love it

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Very simple to set up and get started, even for newbies. One can help clients remotely, and it is very affordabe

    Cons

    Both the computers are supposed to be running the software and on an active internet connection.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Scott from Harder Corp

    Specialty: Distribution

    Number of employees: 11-50 employees

    August 2018

    Works well for our application

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    like the ease of use with the product. Most common features are easy to use and easy to find. Seems to be very reliable at this point.

    Cons

    Wish a couple more features (audit trail, activity log) were available with the free addition, but i suppose they have to entice you to purchase it somehow!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ryan from Zon Engineering Inc.

    Specialty: Engineering

    Number of employees: 11-50 employees

    July 2018

    Good remote desktop support solution for SMB IT departments

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Will likely be upgrading to a paid version in the near future.

    Pros

    We've been testing out several RDM solutions over the past year to try and determine which option is the best. Devolutions Remote Desktop Manager is simple to use, and the ability to store the connection details in one location is incredibly helpful!

    Cons

    I've been using the free version for almost a year to compare it to other programs. I find that, on startup, it can be resource intensive where others load up much faster. After startup is completed it seems to run fine.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • David from Crayon

    Number of employees: 1,001-5,000 employees

    July 2018

    Great product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy access to managed systems and services.

    Pros

    The wide support for systems/tunneling/protols/services is just breathtaking. On-prem servers (windows, linux), hypervisors (vmware, hyper-v, Xen and more), cloud storage services (dropbox, google drive, amazon S3, azure blobs), systems only reachable using VPN, no problem!

    Cons

    Its hard to find negatives, but there are some annoyances, sometimes managed systems disappears from the taskbar-icon making switching back to a system harder than it should have to be.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    The facility to be able to have in a summarized screen the access to several servers for the monitor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Manage centralized and organized servers and equipment for continuous moniotreo

    Pros

    The fast and minimized access in several thumbnail screens to the naked eye to easily see which processes or configurations are being done in servers and machines in a quick and easy way, in this way you can have more control of the equipment of several companies with just create work groups. It is managed in a centralized console because it can be organized and configured fast access to equipment

    Cons

    The free version is somewhat limited however to get a paid version is somewhat expensive, if you have many computers to manage different companies and environments

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Justin from I.t.NOW

    July 2018

    Accesible and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that i am able to use this feature which will allow me to work from different desktops that are connected. Also if i am working remotely i can get access to my desktop.

    Cons

    that at times, the system will not allow me to remote in. if i am accidentally logged in elsewhere.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Fredrik from Jarlsberg IKT

    Number of employees: 11-50 employees

    July 2018

    Greatly mad my work more effective.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its advanced features and customization options, it has support for a lot of connection types. It's easy to use.

    Cons

    The price is a bit steep for a personal licence. It can perform a bit sluggish at times, especially while starting up the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Ideal for personal use.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I use RDM's free version and it has greatly improved my experience using the internet, the password management has saved me a lot of time. I am currently testing it to verify if it is an option for the company and the truth is that the fact that it works well with Linux is a pro.

    Cons

    So far I have not found many aspects that displease me, the only thing is that in the short time of use has been updated many times and that can be annoying.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    July 2018

    I use it at home to access my work computer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I use this at home to access my work computer. It is great because I don't have to take my work laptop home with me.

    Cons

    There were many glitches with this at first but It has definitely gotten smoother and given me fewer issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brent from Intelligent Technologies, Inc.

    July 2018

    Like coffee, RDM is the first thing I open when I get to work to start my day.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Supports every possible (nearly) type of information or connection type you could need to provide top tier support (internal or external) in a very powerful and effective interface. The tree inheritance model of (security and credentials) means I can set something once and know that all the items below it will operate the same unless I override it. Product has a constant stream of updates and releases to address issues (bugs) or provide new features and functionality. The software is incredibly extensible and can work with many other products that may already exist in your environment. You can choose to move the data from the other product or let RDM simply refer to the other product. This means RDM only enhances what you have unless you want to replace it and then there is likely and import/migration tool to move the information without reentry.

    Cons

    Client is (currently) a thick install and you have plugins to extend its use so you do need to insure disk space, memory, and CPU available but I have it open and it is using less resouthere are less resources than Google Chrome. Client can lock up (mostly when switching from/to VPN connection) but that is more because we run the Password Server so it is remotely authenticating access. When I was the only person using the software this was not an issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    No work day without Remote Desktop Manager!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    saves a lot of time, the search for passwords finally belongs to the past - a centrally repository and the changes are in seconds on all clients available - also perfect is the offline mode! Also, if you on the way, you can use one of the mobile apps to get access fast and secure (supports also the offline mode!)

    Pros

    -) Team Management
    -) Security Role Based
    -) Centralized Password Management with granular security
    -) Many VPN Add-Ons
    -) Web Browser Integration (Devolutions Web Login)
    -) Available on Android & iOS
    -) Centralized Templates
    -) Features like open VPN automatically if ping fails!
    -) Support the import from many other programs
    -) Subconnections
    -) To-dos with reminder feature
    -) Documentation section
    -) Support variables

    -) Last but not least - the Support!

    Cons

    I've been using this product for 3+ years now so - hard to believe but at the moment there are no criticisms.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shiam from AUS

    July 2018

    I have been using this software for the past 2 years and I can say that it has increase our producti

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time saving, increased productivity and provides security of passwords

    Pros

    It is wonderful in terms of remote connections, no need to save usenames and passwords elsewhere. It is a great saving time software.

    Cons

    None. I don't think I do not like anything in this software because it is unique. So I don't think people will dislike it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Zeeshan from Asian Network for Scientific Information

    Number of employees: 51-200 employees

    July 2018

    Really easy to manage all of my remote connections into one solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It saves my time, money and definitely my efforts towards all of my scattered appliances.

    Pros

    It simplifies remoting of Server Machines, desktops, NVR, etc. This is the best tool I have ever used to remote controlling everything. I loved its simple interface. Taking backup is quite easier which gives you peace of mind. Most important part is its team sharing feature. You can also save your time by saving admin credentials and log in without having to type it each time.

    Cons

    First of all free edition is limited one. Secondly there would be a suggestion that it should have the network scanning ability, or at least we must know which of my remote connection is healthy and which one is getting weak.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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