Remote Desktop Manager Software


Remote Desktop Manager is an on-premise help desk solution that allows users to centralize their connections, passwords and credentials in a single platform which can be shared with multiple team members. Key features include remote connection and screen sharing capabilities, password management, audits, reports and more.

Remote Desktop Manager provides users with a centralized password repository. Role-based permissions and two-factor authentication allows administrators to control access to system data. Credentials for new connections are brokered by the solution on behalf of the user.

Users can also monitor, verify and analyze team activity and record usage logs for the members. The solution offers mobile applications for iOS and Android devices for remote usage.

The solution offers perpetual licenses for a one-time fee that includes support via phone, email, online helpdesk and through other online resources.



135 Reviews of Remote Desktop Manager

Overall rating

4.59 / 5 stars

Filters:

Showing 1 - 20 of 135 reviews

January 2019

Ashwin from ParaTrees

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Good product

Love the product. Would recommend it.

Pros

It is very easy to use and a good way to connect to remote servers. Love this product. Been using this for a month now.

Cons

So far, no complaints about this product. Hope it continues like that in the future.

January 2019

Faiz from LogiNext

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

Multiple user password and access management is a winner

Pros

For an medium-level but fast growing company, RDM has become our go-to access and password management tool.

Cons

The UI has a steep learning curve which makes it restrictive.

January 2019

Krupa from Xerox

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2019

Just Awesome and Convenient

Most of the time i have to connect to my company's server which i can connect from anywhere just with the laptop and internet connection.

Pros

This software is just awesome and very convenient to work from where ever you are. Most of the times I work from home which requires me to use this software. The connection is very stable and can work without any interruption.

Cons

Sometimes it takes longer time to connect to the server.

January 2019

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

RDM Review

Compare to others RDP tool , this has all most all features which we need and its kind of best tool in the market

Pros

it Creates dynamic connections and no need to remember all passwords
it Support multiple types of connections and identity repository
provide password management in secure database
Manage all accounts in one tool
looks organized and allow multiple RDPs to support different accounts in single screen
Used for file transfer
has free edition and provides RDP and password manager

Cons

Sometimes the connection freezes but it could be network issues as well
needs something like quick help or quick demo feature
should have something like auto disconnect or auto-connect if we want to schedule something

January 2019

Brian from Outdoor Resources, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

Amazing product

Pros

I like that I am able to gather all of my connections and credentials into one place. This is a tremendous help with you have many servers to manage.

Cons

The resolution of the remote screen can get stuck st too small of a size if you resize after you initiate a connection.

January 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Helpful for remote access

Pros

This software allows for remote viewing from anywhere while you aren't there.

Cons

There wasn't much I didn't like. It works well for what I needed.

January 2019

Charles from Aviation & Aerospace

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Makes work easier

Pros

The ability to connect to multiple servers through different connection types.

Cons

Haven't found anything yet. I'm confident that there will not be any cons

January 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

January 2019

easy way to manage the RDP connections

Pros

one place to store all the remote desktop connections
easy and user friendly interface

Cons

not many customization features present currently.

January 2019

William from Pride Mobility Products

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Great for employees that travel

Overall, great experience with the product as it is an easy install and easy user access.

Pros

The ease of connected to a remote machine when outside of the organization.

Cons

It only allows one user to be connected to the remote machine at one time.

January 2019

Tracie from Wallis Dermatology Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

1 of 5

Functionality

5 of 5

January 2019

Remote Desktop

We have a dermatology practice with multiple locations. We use the Remote Destop Manager to sign in to the server from remote locations. It is helpful also for saving money on license for some software programs. You do not need a seperate license to run a remote location using the Remote Desktop Manager.

Pros

The software is easy to use and works well for us.

Cons

There is not anything I do not like about the software.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

January 2019

Gets the job done remotely

Pros

Easy to get something done from a distance.

Cons

Sometimes hard to use in a production setup with multiple displays.

January 2019

Jean from Elite Staffing

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

1 of 5

January 2019

Remote Desktop Manager is a blessing

Pros

I love the fact that everything on my work lap top is accessible from anywhere, any time. I have to have access and I hate carrying my lap top every where I go. Genius in my book.

Cons

Sometimes connections are slow, but pretty good overall.

December 2018

Anthony from Anthonys Service

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

great product

I am practically an expert considering I am an IT Manager

Pros

I love this product. I use it all the time and it is very easy to use.

Cons

There is nothing not to like. Everything is very easy to use.

December 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

December 2018

Good for IT support

Overall, this is a great tool to use to help solve any IT issues

Pros

We have a remote call center staff. The Call Center platform that we use can be very buggy at times. What I like most about this software, is that it allows me to plug in directly to their computers to help troubleshoot any audio issues they might be experiences which prevents them from doing their jobs. Logging into the RDM client is very easy and there is very little lag time - which is nice.

Cons

The only thing I do not like about this - is there is no voice. I am not able to speak with the agent directly on the computer. I have to give them a call. It would be nice to have some sort of audio capability.

December 2018

Mariam from MHSC

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Works fine

Pros

This is faster and less clunky than previous versions of similar

Cons

Even more instant would be better, but as sad, it's snippier than expected.

December 2018

Leah from Second Baptist Church

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

December 2018

Great for Mac to PC Use

There is not currently software for Macs that support our outdoor large digital signage. This program allows me to have access to another computer (PC) that does have software for our digital signage.

Pros

Love that I can remote access in to a PC to use other software that is not Mac compatible for work.

Cons

Keeping the software updated can be mildly tricky.

December 2018

Michelle from Behavior frontiers

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Remote Desktop Manager is great

I use this program so that I can often work from home. Being able to login in from where ever I am makes me a more productive employee. I can check updates and statues and correspond as needed when I'm not in the office.

Pros

The best feature is how secure I feel using it. This is the most secure option that I have used and I know that my information is safe when i use it.

Cons

I fee like users with less technical experience would not be able to use all the features. Maybe adding in a section to help unexperienced users get more out of the software.

December 2018

Jennifer from White Wolf Computer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Great features and works well

Pros

A great software to store all of those servers and computers you have to constantly remote into.

Cons

The only Con is the free version has a lot of limitations.

December 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great for SysAdmins

Pros

Provides a large array of connection methods from RDP to SSH.
Perfect if you are looking after a large number of servers or infrastructure.

Cons

It's not really a support tool for client endpoints. If you want to share screen with users at the same time with default win security locking the screen then you will need to review your requirements again.

December 2018

Jean-Charles from PROSERVIA

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

A good tool to manage your remote connections

It allows us to have all our access to different servers sorted out with different apps and clients in one place.

Pros

It is a good way to centralize all your remote connections in one tool and screen that allows easier connections.

Cons

It is not easy to get things sorted out like you want at first, you have to think things out.