About Remote Desktop Manager


Remote Desktop Manager is an on-premise help desk solution that allows users to centralize their connections, passwords and credentials in a single platform which can be shared with multiple team members. Key features include remote connection and screen sharing capabilities, password management, audits, reports and more.

Remote Desktop Manager provides users with a centralized password repository. Role-based permissions and two-factor authentication allows administrators to control access to system data. Credentials for new connections are brokered by the solution on behalf of the user.

Users can also monitor, verify and analyze team activity and record usage logs for the members. The solution offers mobile applications for iOS and Android devices for remote usage.

The solution offers perpetual licenses for a one-time fee that includes support via phone, email, online helpdesk and through other online resources.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Windows 2000, Windows 8

173 Reviews of Remote Desktop Manager

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(109)

4 stars

(55)

3 stars

(8)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

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Showing 1-20 of 173 reviews

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August 2018

Iva from Adams County Communications

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Holy Grail of Remote Desktop Software

I came across Remote Desktop Manager in my search to find a better solution to what was becoming a time intensive process of updating, managing and remoting into what was growing to be a substantially large number of various types of connections. After testing several different remote management platforms with great disappointment, I finally found Remote Desktop Manager and have never looked back. I have been using it for over 5 years now. Not only do I use it to manage all my connections but I can use it in a well laid out platform.

Pros

I can quite literally remote into a crazy amount of connection environments all within under a minute if I want to as well as a specific connection environment along with its specific VPN connection dynamically if I want without having to connect to that groups VPN first.

Remoting like a boss isn’t the only plus to their platform. They have an extensive amount of tool sets one can use within each connection environment to use such as macros, scripts, management tools, command line tools, sub connections, logs and many others. The list of additional functionality is greater than one would be able to leave in a review.

Cons

The only cons I have come across over the years were there were a few times I found the version for Mac OS to be a little buggy but that was resolved timely and it didn’t affect the actual functionality of the software.

Also, some of the macro and script help documentation could have been a little more detailed. However, the help documentation pertaining to this could have very well been updated since the time I needed further clarification which was when I first started using it. I have not needed to use it since that time now that I understand how to configure the macros and scripts within the software.

July 2018

Brent from Intelligent Technologies, Inc.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Like coffee, RDM is the first thing I open when I get to work to start my day.

Pros

Supports every possible (nearly) type of information or connection type you could need to provide top tier support (internal or external) in a very powerful and effective interface. The tree inheritance model of (security and credentials) means I can set something once and know that all the items below it will operate the same unless I override it. Product has a constant stream of updates and releases to address issues (bugs) or provide new features and functionality. The software is incredibly extensible and can work with many other products that may already exist in your environment. You can choose to move the data from the other product or let RDM simply refer to the other product. This means RDM only enhances what you have unless you want to replace it and then there is likely and import/migration tool to move the information without reentry.

Cons

Client is (currently) a thick install and you have plugins to extend its use so you do need to insure disk space, memory, and CPU available but I have it open and it is using less resouthere are less resources than Google Chrome. Client can lock up (mostly when switching from/to VPN connection) but that is more because we run the Password Server so it is remotely authenticating access. When I was the only person using the software this was not an issue.

June 2016

Ben from Ben Liebowitz

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

I've loved RDM since the first day I installed it!

I started using the free version of RDM many years ago. I was looking for something to manage my RDP connections in one place. When I found RDM and say all it could do, I immediately installed it and began using it! Soon afterwards, I upgraded to the enterprise version and now can never look back!

Pros

Based on the name, you'd think this is a tool just for Microsoft RDP, but you'd be very wrong! It can do SOOOO much more! I love that I can manage my RDP connections, along with SSH & VNC connections as well. I can have links to websites that I frequent and auto login using credentials in the repository. I have my vSphere client connections as well as vSphere Remote Console sessions as well. I have connections to my AWS EC2 accounts as well as S3 buckets as well.

I also love the "keep tab on disconnect" feature! As an engineer, I'm constantly rebooting servers to troubleshoot issues, build new ones, etc. This is a huge time saver for me.

Cons

I haven't found any cons for the tool yet. I do have some coworkers that use the tool as well and the biggest complaint I hear from them is, "ANOTHER upgrade?" They complain that new versions come out too often. I see that as a plus not a con, but everyone's different!

Response from Devolutions of

Replied June 2016

Thank you so much for your support Ben!

May 2019

Joseph from Freelancer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2019

Operate your PC from Miles away

It is a golden tool for remote control. A tool that takes over most of the human worries regarding access to documents.

Pros

The Remote Desktop Manager (RDM) is a must-have tool for anyone heading or operating a big organization with multiple users who need access to the company's information, yet with care to maintain privacy and security of the information.
One of the major advantages of using the RDM, as I have encountered in my organization, is that this app lets the user operate their PC from remote locations, while the passwords are still secure. If the company has more than one person who needs to access the main computer, they can do so with the help of the RDM, without the company head worrying about the security of the documents...
Further, the software eradicates the need for keeping so many passwords in the admin's closets, for with RDM, the system can securely manage the passwords on behalf of the IT department or the company head.
Not to forget, this software is very efficient in time and space, since no one needs to walk to the main computer to get access to files stored in it. They all can access them from wherever they are with RDM.
Finally, the software is very easy to install and set up, and may not require expert skills to operate. The users can easily set up the system with just minimal help.
Not to forget however, the app is fairly cost-effective, unlike the traditional remote access software.

Cons

The software, however, is demanding in processor and system capacity; to serve several devices remotely, controlling and governing access to each of them, the system must be of high processing and speed capacity. As such, the software may not be used on small computers.

June 2016

Frank from Holland Computers, Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

System Administration Streamlined

In January 2016, our company, Holland Computers, Inc. was selected for a case study using Remote Desktop Manager. This is a product that I strongly believe in. Rarely does a tool come along that becomes your entire toolbox. In the course of doing my daily work, I have to make hundreds of connections to remote servers, manage those servers, databases, web sites, application servers and developers. RDM gives me a centralized, single pane of glass from which to do all of it. I can store passwords using my favorite password manager, Keepass, write and assign scripts, manage services, and build custom connections to every device, server and workstation I manage. The best part is that my entire team can use this and we don't have to keep redundant information in multiple places. Now, we can collaborate as a team, updating and sharing tools and connections in a way that makes all more efficient! Get your copy here: http://devolutions.net/ref/545020

Pros

Efficiency. It brings all of my systems into a single pane of glass. I also enjoy the numerous connection types that allow me to completely customize the product for my teams use.

Cons

I've been using this product for 2 years. I have yet to find a limitation...

January 2018

Alexander from !BRNDMG

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Best program to manage multiple remote connections using different protocols.

Makes an admins life much easier - every single day!

Pros

- Ease of use
- User license (If you work for multiple companies, you only have to buy one licence)
- Even without an active subscription RDM can be used for many years
- Plugins available for nearly every remote management protocol one could think of
- Plugins for 3rd party programms like Browsers and Password Managers
- Awesome automatism possibilities
- Ability to run own scripts (e.g. Powershell) against remote servers
- Centralized connection management
- Great security management
- Roles for centralized connection managment
- Ability to use cloud or on premise
- Even standalone many possibilities to secure connection credentials (like local KeePass)
- Stable
- Fast and helpful support
- Clean interface using ribbons
- Good licensing model
- Fast bugfixes
- New features
- Assesment management

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

No work day without Remote Desktop Manager!

saves a lot of time, the search for passwords finally belongs to the past - a centrally repository and the changes are in seconds on all clients available - also perfect is the offline mode! Also, if you on the way, you can use one of the mobile apps to get access fast and secure (supports also the offline mode!)

Pros

-) Team Management
-) Security Role Based
-) Centralized Password Management with granular security
-) Many VPN Add-Ons
-) Web Browser Integration (Devolutions Web Login)
-) Available on Android & iOS
-) Centralized Templates
-) Features like open VPN automatically if ping fails!
-) Support the import from many other programs
-) Subconnections
-) To-dos with reminder feature
-) Documentation section
-) Support variables

-) Last but not least - the Support!

Cons

I've been using this product for 3+ years now so - hard to believe but at the moment there are no criticisms.

April 2019

William from Claymont City Schools

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

April 2019

Remote Desktop Manager - Most Helpful Software in Day-to-day

I truly recommend this software. It has changed the way that I do my job every day. It is free, so I think anyone who works in IT and has to manage a bunch of systems should give it a quick go.

Pros

I can genuinely say that RDM is my favorite program for my work as it simplifies everything ten-fold. No longer do I need to remember IP addresses and logins - RDM does it all for me. In addition to that, it allows me to complete all of my work within a single window. Now I don't need 4 Chrome tabs open, 3 RDC windows open, and a couple Putty sessions. In addition, the free version lets you do almost everything that the paid version does. The community surrounding this program is growing day-by-day, so support can also only get better.

Cons

The only thing I dislike about this program is that there were a couple compatibility issues with the most recent update of Windows (1809). After a quick google search, however, I was able to fix my issues.

February 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Remote Desktop Manager - A brilliant multi-tabbed remote desktop management app

Easy and quick access to all of my estate. It is easy to setup a remote desktop profile for every machine and a click gets me straight in whenever I want. Each one appears in a separate tab and they can remain open for as long as I need them to.

Pros

Remote Desktop Manager seems to do what is does best quite simply, and that is be a very useful way of viewing many remote desktops in a multi-tabbed environment. I am able to view the remote desktops of any PC or server whenever I want. But it doesn't stop there. It also allows other remote connections protocols to be used, such as VNC. I can group machines however I want. So I can have servers in one group, banks of PCs in another etc.

Cons

None worth noting. However it does sometimes crash out when a new version is available. But that could be my machine.

June 2018

Philip from Episerver

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2018

Good utility for managing a large collections of servers and VMs

This software has encouraged our team to operate more efficiently and in a more organized fashion. We manage a worldwide network of customer and partners' machines, both virtual and real. It wouldn't be possible without a tool like this.

Pros

Once you have everything configured to your liking it is very easy to jump around to different machines, this is a life saver for any managed services organization. Connections to libraries simplify management, important commands like sending CTR-ALT-DELETE are here, managing a mix of virtual machines and steel boxes is possible and easy to do.

Cons

Out of the box you may need to arrange and configured everything to your liking. This can take some time however it is worth doing. If you start out organized, this software can make your like much easier.

February 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2019

It's a centralized solution to have what all what you need to use to work in one place

I'm using RDM with a centralized devolution server with my team and we are working correctly , safety and fast from years. We are not looking for data when needed because they are easy to find and use in seconds.

Pros

It's a very complete and powerful solution. Inside one product you could store and define all you needs to work with your servers and softwares ! You could configure and store things like : vpn, remote connections RDP, remote SSH session, FPT, username, files, etc.

All you could imagine to work with multiple software and server available for your team and with payement option syncronized and subject to user rights .

Cons

Complicated... too many options available on every kind of pieces. This software it's not satisfying the KISS mantra at all.

April 2018