RemotePC vs Zendesk Suite

RATING:

4.7

(509)

RemotePC has 509 reviews and a rating of 4.66 / 5 stars vs Zendesk Suite which has 3865 reviews and a rating of 4.41 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (509)
4.4 (3865)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 10, 2024
April 14, 2024
Pros/Cons
  • Pros

  • From start to finish , contacted helpdesk , super fast reply , purchase was very easy , price was amazing and download and set up was easy.
  • The share software and hardware is become effective , easy to use.
  • Cons

  • Compared to teamviewer and go to assist, this software is slightly slow and lags a bit.
  • Literally a crap shoot what starts not working first. Often have to either restart Remote PC, the connected computer, or the computer I'm connected from.
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  • Pros

  • Used this at one of my old jobs and it was so easy to use and amazing for functionality.
  • I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.
  • Cons

  • Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.
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Pricing Range
$
$
$
$
$
$
$
$
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$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2023

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4 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos