# Richdesk Software Reviews, Demo & Pricing - 2026 > Review of Richdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/richmond-servicedesk-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Richdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Richdesk 2026: Benefits, Features & Pricing Wondering if Richdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Richdesk 4.5 [(2)](https://www.softwareadvice.com/help-desk/richmond-servicedesk-profile/#reviews) Pricing Pricing available upon request ### About Richdesk Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The solution is also available for on-premise deployment. Key features include IT service management, facilities management, human resource management and managed services. Richmond ServiceDesk offers functionalities for customization. Users can make changes to configurations, features and options through a graphical user interface. Furthermore, the solution is designed so that all customizations remain in place even when the software is updated. Richmond ServiceDesk includes a self-service application that allows end users to access a select library of online self-help resources. It also features reporting and analytics dashboards, customizable alerts and stakeholder notifications. Richmond ServiceDesk is available on a monthly subscription basis that includes support via phone, email and through an online self-service portal. Wondering if Richdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Richdesk User Interface ## Popular Richdesk Alternatives Main Product Richdesk 4.5 [(2)](https://www.softwareadvice.com/help-desk/richmond-servicedesk-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 5.0Value for money - 4.50Customer support - 4.0Functionality Pricing Available upon request Get Price Alternative Product [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(232)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.31Value for money - 4.20Customer support - 4.39Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Starting at $89.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) 4.6 [(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.47Value for money - 4.62Customer support - 4.39Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [OTRS](https://www.softwareadvice.com/crm/otrs-profile/) 4.4 [(96)](https://www.softwareadvice.com/crm/otrs-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.46Value for money - 4.26Customer support - 4.40Functionality Pricing Available upon request Get Price ## Richdesk Pricing and Plans Starting price: £950.00 Free Trial Free Version Basic £950.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Richdesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Richdesk Asset Tracking Availability Management Call Center Management Change Management Configuration Management Contract/License Management Customer Database Customizable Branding Dashboard Email Management Email Templates Incident Management Interaction Tracking Inventory Management IT Asset Management Knowledge Base Management Maintenance Management Personalization Problem Management Project Management Queue Management Release Management Search Service Catalog Supplier Management Support Ticket Management Surveys & Feedback Templates Ticket Management ## Richdesk User Reviews Overall Rating 4.5 Ratings Breakdown 5 50% 4 50% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 5.0 Customer support 4.5 Functionality 4.0 Have you used Richdesk and would like to share your experience with others? Jake C. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed December 2022 A must have for help desk / service desk agents 5 I like it; It has increased my productivity and improved my organisation skills. Ratings Breakdown 5 Ease of use 4 Customer support 4 Functionality Pros: I like how easy it is to manage incidents to which I am responsible for. Because I can assign a priority and incident type, this helps me to manage my time effectively. When communicating with customers regarding previous incidents that have been closed, it is easy to locate past incidents with an incident number - this ensures that both yourself and the customer are of the same understanding, minimising the chances of mis-communication. I also like how attachments can be added to an incident, as if the incident needs to be escalated, attachments can be added to assist the person you have escalated to. Cons: I feel the interface could look more modern. Often emails are delayed by a couple of minutes before being logged in Richmond, so that could be sped up, rather than waiting for an incident to arrive. Read More CO Cerys O. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed December 2022 Practical and Simple Screen Layouts. Excellent Support Provision 4 Overall I am very happy with using Richdesk as our Service Desk software.Its very easy for users who dip in and out of the system to pick up.The screens are laid out well, and there are not excessive functions to click through to raise a ticket.Everything is mostly just on 1 screen. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The fact that all the screens work in a similar way. Once you have mastered Incident Management, Problem and Change will be easy.The support is always excellent when we have had issues or questions to raise. Very responsive support provision. Cons: The ability to easily create detailed Custom Reports. Read More Showing 1 - 2 of 2 Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **17** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **16** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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