About SABIO

SABIO is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and IT. Key features includes full-text search, document search, smart tree, dictionary, ratings, templates, messaging and reporting. The solution offers an optional on-premise deployment as well.

SABIO uses smart algorithms to learn from user interactions. Search results are ranked on the basis of relevance, accuracy, tags and popularity. Users can use filters to customize searches. Click-through smart trees allows users to access organization’s knowledge base.

SABIO lets users track the history and validity of content and update before e...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

19 Reviews of SABIO

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(5)

5

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

October 2017

Dustin from ocon Office Concept GmbH

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Sabio helpes us and our teams to work more efficient and deliver better quality

Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers

Pros

Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so.

August 2019

Miguel A. from Webhelp

Verified Reviewer

Company Size: 10,000+ employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2019

Very helpful

It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime.

Pros

It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality

Cons

After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved.

Reasons for Choosing SABIO

We had experience with other Knowledge Management systems and were a bit disappointed and therefore we were looking to test something new

November 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2018

Next generation biological data Management

One stop data Management ... U can easily retive all information. Good experience

Pros

Well define GUI, optimiz process, good data handaling

Cons

Bigger size software, many bugs still need to fix.

November 2017

Rolf from QualitiKs GmbH

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

SABIO turns decentralised knowledge to company-wide wisdom

Higher efficiency in customer service, centralised knowledge (just "one truth").

Pros

SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being.

Cons

It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-)

May 2017

Lukas from Transgourmet Deutschland GmbH & Co OHG - Transgourmet Contact Center

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a partner

Pros

We are using SABIO for almost 4 years and managed to consolidate our very heterogenous and extensive service center knowledge with this easy to use knowledge base. Our agents started using SABIO with virtually no training thus the user acceptance was and still is overwhelming. With SABIO we´ve significantly raised our response rate and got rid of other knowledge sources. SABIO helps us to keep our service knowledge on the point and helped us to further reduce our error rate. I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a business partner. Thus far, I have not come across a company that so openly, constructively and authentically looks after the needs of its clients.