SABIO Software

SABIO Software

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About SABIO

SABIO is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and IT. Key features includes full-text search, document search, smart tree, dictionary, ratings, templates, messaging and reporting. The solution offers an optional on-premise deployment as well. SABIO uses smart algorithms to learn from user interactions. Search results are ranked on the basis of relevance, accuracy, tags and popularity. Users can use filters to customize searches. Click-through smart trees allows users to access organization’s knowledge base. SABIO lets users track the history and validity of content and update before expiry. Users ca...
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SABIO User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 20 reviews

User Profile

Dustin

Verified reviewer

Company size: 201-500 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2017

Sabio helpes us and our teams to work more efficient and deliver better quality

Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers

Pros

Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so.

Miguel A.

Company size: 10,000+ employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2019

Very helpful

It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime.

Pros

It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality

Cons

After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved.

Reasons for choosing SABIO

We had experience with other Knowledge Management systems and were a bit disappointed and therefore we were looking to test something new

Jelle

Company size: 2-10 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Functionality

out of 5

June 2022

Helps you and your customers!

Pros

SABIO is very easy to use and has helped me and my team to work more effectively. No more spam but customer support is handled structurally.

Cons

I've experienced some bugs on the site. Luckily the customer service is friendly and has been able to help me with all my needs.

Reasons for switching to SABIO

Could get a cheaper deal.

Anonymous

Company size: 501-1,000 employees

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

November 2018

Next generation biological data Management

One stop data Management ... U can easily retive all information. Good experience

Pros

Well define GUI, optimiz process, good data handaling

Cons

Bigger size software, many bugs still need to fix.

Rolf

Company size: 2-10 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2017

SABIO turns decentralised knowledge to company-wide wisdom

Higher efficiency in customer service, centralised knowledge (just "one truth").

Pros

SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being.

Cons

It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-)