SABIO Software
About SABIO
SABIO is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and IT. Key features includes full-text search, document search, smart tree, dictionary, ratings, templates, messaging and reporting. The solution offers an optional on-premise deployment as well.
SABIO uses smart algorithms to learn from user interactions. Search results are ranked on the basis of relevance, accuracy, tags and popularity. Users can use filters to customize searches. Click-through smart trees allows users to access organization’s knowledge base.
SABIO lets users track the history and validity of content and update before expiry. Users ca...
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SABIO User Reviews
OVERALL RATING
Showing 1 - 5 of 20 reviews
Dustin
Verified reviewer
Company size: 201-500 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
October 2017
Sabio helpes us and our teams to work more efficient and deliver better quality
Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers
Pros
Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so.
Miguel A.
Company size: 10,000+ employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
Very helpful
It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime.
Pros
It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality
Cons
After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved.
Reasons for choosing SABIO
We had experience with other Knowledge Management systems and were a bit disappointed and therefore we were looking to test something new
Jelle
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2022
Helps you and your customers!
Pros
SABIO is very easy to use and has helped me and my team to work more effectively. No more spam but customer support is handled structurally.
Cons
I've experienced some bugs on the site. Luckily the customer service is friendly and has been able to help me with all my needs.
Reasons for switching to SABIO
Could get a cheaper deal.
Anonymous
Company size: 501-1,000 employees
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Next generation biological data Management
One stop data Management ... U can easily retive all information. Good experience
Pros
Well define GUI, optimiz process, good data handaling
Cons
Bigger size software, many bugs still need to fix.
Rolf
Company size: 2-10 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
November 2017
SABIO turns decentralised knowledge to company-wide wisdom
Higher efficiency in customer service, centralised knowledge (just "one truth").
Pros
SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being.
Cons
It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-)