Salesforce.com Service Cloud Software


 

Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize the agent efforts, allowing them to handle customers' requests and manage cases.

Service Cloud was developed to offer support mobility to agents, allowing them to receive service requests and provide support from anywhere. From the Service Cloud Console, agents can manage all active cases. With the Communities tool, customers can help themselves and others with self-service capabilities. Additional Service Cloud capabilities include a Knowledge module, where both agents and customers alike can search for the answers they need. Chatter is an agent collaboration tool that allows for issue escalations, and Social Service integrates the increasingly critical social media channels directly into the customer service experience.

The Service Cloud reporting module gives front line managers the ability to see critical business metrics from real-time dashboards that are also accessible on phones or tablets.

 

Salesforce.com Service Cloud - Service Console
 
  • Salesforce.com Service Cloud - Service Console
    Service Console
  • Salesforce.com Service Cloud - Service Knowledge
    Service Knowledge
  • Salesforce.com Service Cloud - Service Social Service
    Service Social Service
  • Salesforce.com Service Cloud - Service Agent Collaboration
    Service Agent Collaboration
  • Salesforce.com Service Cloud - Service Cloud Mobile App
    Service Cloud Mobile App
  • Salesforce.com Service Cloud - Service Communities
    Service Communities
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

307 Reviews of Salesforce.com Service Cloud

 

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Software Advice Reviews (83)
More Reviews (224)

Showing 1-20 of 83

Jesse from DataCare Corporation
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Simple and Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software did the job for us, allowed us to see what help was needed through our help desk. Not much to say other than it does what it says it will.

Cons

None at this time. I use it for the main purpose that it provides. Other members of our team have mentioned a slight learning curve though.

Review Source
 
 

Jasper from De Flint
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Desk.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great program, i really like the way it works and how everything is layed out very clearly and easy to find

Cons

sometimes the program doesn't respond the way i'd expect it to, but this is probably because of mistakes on my side

Review Source
 
 

Hannah from Gap Inc.
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Service Cloud Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This app is so easy to use and customer support is awesome. Training is quick and easy too. The customization is a plus!

Cons

There are quite a few steps to take when finding the information we might need, which makes it a bit inconvient.

Review Source
 
 

Sasha from Life's Abundance
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

It has the functionality, but no bells and whistles

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Can handle large amounts of incoming, outgoing emails.
Easy to train new employees on it.
Has a lot of customization.
Good Customer service.

Cons

Very difficult to set up and figure out the rules.
Does not have newer features such as smileys and GIFs.
The chat box that many other companies have is clunky and not well designed.
Has not had updates, because its being take over and migrated to Salesforce.

Review Source
 
 

Monica from Inspired Bronze
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Ok for keeping track of customers

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It makes for a very easy way to keep track of your customers information. Everything, including what items they order or what project you are doing for them all in one place.

Cons

There are too many steps involved to keep track of everything. Finding the information you need takes a few minutes, instead of being right at your finger tips.

Review Source
 
 

Carmen from Gattuso Consulting LLC
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Service Cloud Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Solid application. Great analytics and CRM functionality.

Pros

Very intuitive software to use. Good workflow functionality. Minimal training required. Good analytics.

Cons

It is a little expensive compared to other applications. Reporting capabilities could be more robust.

Review Source
 
 

Harmandeep from PeerIQ
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Salesforce.com Service Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really love the flexibility to setup customizations and different configs. It also has a add ons features which you require. The UI is pretty attractive and easy to navigate.

Cons

It has an automated support feature, which is not pretty good as it doesn't tends to your actual support needs. It requires a license which gets expensive.

Review Source
 
 

Cesar from Distrito Capital
Specialty: Public Sector
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

The best CRM software in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This app is awesome, because it offer a lot of services based on the cloud, you do not have to look for another one, this one is the best, it works through a big set of servcices, for of the most important are Marketing Cloud and Commerce Cloud, because with this two we can improve our selling and other servicies efficientely and fast. making a better relationship with customers and sellers.

Cons

It is a big expensive, so you have to think deeply if you want to pay that amount of money for a CRM app, but it is a good choice for improve your business and increase the revenues.

Review Source
 
 

Deirdre from Turbo Tax
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great Collaboration with Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use since I am a long time Salesforce user. I've never needed to use support, but easy access is definitely there.

Cons

I honestly have not found any cons. However, I maybe at a huge advantage because I have used salesforce for many years.

Review Source
 
 

Kevin from Salesforce Consultant
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Service Cloud is next level service for your team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Fantastic extras on top of a great platform. You can enact SLA's for cases based on accounts, set rules for escalations and paths for intervention with case management. Service Cloud also has a fantastic console that allows for easy customization to enhance user experience.

Cons

Service Cloud components are a little tricky to build at first. And a lot of the cool configuration stuff does require a bit of super admin skills. But once you have this up and running it's fantastic.

Review Source
 
 

Sunny from IdealUser
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy Modification

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce.com is very easy to use. They have very helpful, friendly and responsive staff. I am excited to see how my organization will expand the tools offerings.

Cons

Other Thant that we find no major flaws with the product. It looks like a traditional system but need to have more front-end capabilities improved.

Review Source
 
 

Haley from The Mint Julep Boutique
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Good For Tracking Concerns

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

We use the service cloud to track customer concerns and help answer questions more efficiently. It helps keep concerns straight between employees.

Cons

There are little glitches, and as this is a cloud system, we can lose responses and information if our internet has problems.

Review Source
 
 

ADam from Electrical/Electronic Manufacturing
Specialty: Engineering
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2018

February 2018

Great to use, easy integration with Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Incredibly easy integration with salesforce, saving time and resources. Easy to use as well! Quick learning curve.

Cons

For me it was not a big con, because i use salesforce, but i feel it wouldn't be as easy to use if you currently dont use salesforce.

Review Source
 
 

Jason from DE-EL Enterprises, Inc.
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Expensive but Well-Respected

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.

Cons

The biggest issue is this is going to be a large investment for your company!!! Make sure that your IT or support staff is up to speed before tackling the setup.

Review Source
 
 

Edward from Rosetta Stone
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2018

January 2018

Improvement Over Previous CRM Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I like that the tool allows for a great deal of customization depending on internal needs. It also integrates well with the sales cloud, allowing sales reps to have a good handle on customer inquiries.

Review Source
 
 

Priscilla from Electronic Caregiver
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

One Stop Shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I this fitting many different types of businesses. Having different communication options is key when building a customer profile and It's hard to find things that are more of a one size. I could recommend this company to just about any business owner or manager.

Pros

There are so many ways to communicate with your team big or small. This allows you to be able to stay in touch and manage everyone in a more consistent and efficient way. You can easily talk to a driver and the driver can easily punch in information that everyone has easy and instant access too. I see this being a win win for customer and all the legs of the business.

Cons

I don't see how this would be worth the price for a company with only one other worker. However, if you were looking to expand this would be the perfect option to start with.

Review Source
 
 

Kevin from Megapath
Specialty: Telecommunications
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Service cloud on crack

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Service cloud like you have never seen. Amazing features and fantasric hud for service teams. Everything in one view that is actually everything!

Cons

A big change when first setting up for teams used to using salesoforce outside of the service cloud console.

Review Source
 
 

Haley from Retail
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Excellent for Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

We use Desk in our customer service department and it is great for having many users in the same inbox at once. It pulls in our emails from several different accounts and even chat transcripts and facebook messages so we have everything in one place. Very happy!

Cons

Resolving many emails at once can be slow and every once in a while forwarding doesn't work, but these are usually quickly resolved!

Review Source
 
 

Anoosha from Taashee Linux services
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

One of most popular help desk solutions is Desk.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

If you are thinking about choosing Desk.com as a help desk software solution for your company then this article is for you. Our B2B experts prepared a thorough review of Desk.com pros and cons and analyzed what it has to offer to help you make an informed decision before you spend your money.
Email to Ticket Conversion
Knowledge Base
Self Service Portal
Multiple Service Level Agreement policies
Automations – Ticket routing, scenario automations
Multi-channel support, including Facebook & Twitter
Community Portal with Idea Management & Voting
Multi-product/multi-brand Support
Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
Multi-language & multi-time zone support
Satisfaction Surveys
Leaderboard & gamification
Support Channels

Both services use various channels for customer interaction and support such as email, Facebook, Twitter, and community forums. The messages from all these services are gathered in a combined queue of support work. Freshdesk is better than Desk.com in this area as it offers ticket support in addition to phone support, while Desk.com offers only phone support.
Canned Responses

Both Freshdesk and Desk.com provide a way to use a library of snippets that can be re-used. If you need to describe certain features regularly to users, you can use canned responses to speed up writing the responses. This can help your agents save time and focus more on query resolution.
Third-Party Integrations

Both Desk.com and Freshdesk offer a range of integrations with other services like CRMs, bug tracking, e-commerce and more. Top integrations for Desk.com include Salesforce, MailChimp, CampFire, and TalkDesk. Top integrations for Freshdesk include SugarCRM, Capsule, Harvest, and JIRA. Both apps also offer REST APIs to integrate your own apps.
Devices Supported

Both Freshdesk and Desk.com support a range of devices including Windows, Mac, Android, iPhone/iPad, and Blackberry.
Customizations Available

Freshdesk beats Desk.com in this category as it offers a wider range of customizations including templates, fonts, button images, fields, and backgrounds. In comparison, Desk.com offers customization of fields only.

Cons

Desk.com’s new analytics dashboard lacks some basic functionalities and is not an upgrade compared to the older version. The company can also improve its customer support, and the Salesforce integation also needs some fine tuning. Freshdesk customers say the product is mostly good, but it can improve by extending multi-language support to the Solutions pages.

Review Source
 
 

Emily from CED
Specialty: Software / IT
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

Great issue tracking

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

lots of features, great search, easy to use, fast, issue tracking, personalized queues, email notifications

Cons

some tasks can be cumbersome, with what seems to be an overly long number of clicks and different steps

Review Source
 
 
 
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Showing 1-20 of 224

Jared from SAG

June 2018

June 2018

Wonderful Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce is incredibly easy to use and intuitive. Salesforce is used on a daily basis and is rock solid.

Cons

There are very few, if any, cons to note about Salesforce. I have not had any negative experiences.

Review Source: Capterra
 

Taylor from Monsido, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Simple and effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increase in Sales

Pros

Keeping track of my calls/email/notes are essential for adding new business. If it wasn't for SF, I would not be where I am today within the company

Cons

Very few negatives, the lighting UI is a different transition. It does take a few weeks to adjust from the old UI

Review Source: Capterra
 

Italo from Citibank

June 2018

June 2018

A great tool for managing customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a robust tool with the ability to effectively manage all company accounts

Pros

I like that it is in the cloud, since I can have access from any computer in the world. Its interface is robust and quite customizable

Cons

The tool is not very intuitive and the learning curve is a little hard. From the rest, once you learn to use it, it is very helpful for the handling of information.

Review Source: Capterra
 


June 2018

June 2018

SalesForce is a great tool and lots of people use it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.

Cons

The UI is just horrible, the new lightning is even worse and the ability to easily manage and or make reports is only for the advanced user.

Review Source: Capterra
 

Chris from VinSolutions

June 2018

June 2018

Overall a generally great tool for a ticketing system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software allows for customization for an internal solution. It allows for easy escalation and customizable drop-downs. It can be integrated with other products as well.

Cons

The system encounters errors when attempting to close parent cases holding over a hundred child tickets, which causes for great headache when trying to close such a parent case.

Review Source: Capterra
 


June 2018

June 2018

SFDC is great in terms of creating prospect reports and tracking down communication activities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Prospecting and sales cycle statuses, communication with internal departments and building prospecting workflows.

Pros

Reports, types of filters, integration with Box and Yesware - helps me track where my salescycles and prospecting status.

Cons

I'd love to see more integration capabilities (Outreach.io) with other prospecting and communication tools, and sometime report creation on campaign, leads and contacts can be a bit complicated. Duplication removals can be a bit too manual to manage, wish this could be automated.

Review Source: Capterra
 

Kaloyan from taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Revolutionary

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Salesforce really changes your perspective as to what you think your maximum productivity looks like .What I love most are the infinite process tracking options ,they really help you reach your best and surpass it .

Cons

The program isn't that user-friendly and would benefit from someone in the office specifically being assigned to deal with it ,to help people through the learning curve .

Review Source: Capterra
 


May 2018

May 2018

Salesforce is an amazingly robust software with (paid) support for anything and everything.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software can house any type of data for your organization that you need it to. The key is picking the add-ons you want and need and making it all work well together. This isn't for everyone, and I would recommend having a specialist close by or on staff.

Pros

Salesforce is huge. They have any type of integration for data tracking and management you can think of. Salesforce works with non-profits and donor management, too. It can be your one stop for everything you need for leads, contacts, customers, or donors.

Cons

Salesforce can be so massive, it feels almost impossible to know well. Depending on your needs, the types of add-ons to make it work and the ability to utilize it well gets more and more complicated. There are also usually very expensive charges to migrate to Salesforce (in the thousands of dollars). I would recommend having a specialist on staff (or paying for training) to make the best use out of this software.

Review Source: Capterra
 


May 2018

May 2018

Overall good, powerful and versatile.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce is incredibly versatile, does all the usual things such as order / client history, surveys, satisfaction results, etc. Learning it is pretty straight forward and plenty resources to find out what you don't know.

Cons

Customising Salesforce is a pain, it takes a long time to accomplish, which obviously has a direct impact on budget. Not so sure about the forecasting part either.

Review Source: Capterra
 

Lurdina from INIA-CENIAP

May 2018

May 2018

is a CMR platform that allows businesses to sell, provide services and do marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The best thing about Salesforce is that all the information is updated in real time and available at all times, so it is possible to manage my business from the comfort of my home

Pros

It helps to efficiently connect with the client, monitors its user community, leads the software industry as a service (SaaS) for CRM in terms of cloud integration, and It is available 7 days a week.

Cons

It requires a high investment, it becomes less competitive when you search
Solutions that go beyond CMR

Review Source: Capterra
 


May 2018

May 2018

Great tool for a large sales team

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I like how easy it is to use, navigate , update customer profiles and use the reporting tools to measure sales metrics.

Cons

Sometimes this software can be a little manual entering new forms, prospects and updating client information.

Review Source: Capterra
 


May 2018

May 2018

A little too crowded

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this software primarily for approval purposes and to track which projects I am allocating my time towards.

Pros

Salesforce has immense capability. It is a software that can be used for so many different types of tasks and tracking. Perhaps because it has so many capabilities and is so widely used, Salesforce is very compatible with other programs and offers good integration.

Cons

The flip side of the pro, is that salesforce has almost too many capabilities, which inhibits ease of use. The webforms are quite crowded in my opinion, and are not necessarily formatted in a straightforward/easy to use format. For example, the steps required for a purchase request are not very intuitive.

Review Source: Capterra
 

Danae from CashParts

May 2018

May 2018

Useful tool to view and log customer interactions for a large sales team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like being able to see who spoke with a customer prior to my interaction with that customer. It helps to have background information when helping a customer through an issue.

Cons

It did not integrate well with our other program we used at the time (sx). As a result we had to double document things and it got confusing.

Review Source: Capterra
 

Natalie from GlynnDevins

May 2018

May 2018

Great experience with Salesforce. Easy to use and navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about Salesforce are the reports it generates. They are easy to access and digest the information. They are also customizable which is great.

Cons

Sometimes it seems there's an overwhelming about of information, but once you know how to sift through it, it becomes much easier to manage.

Review Source: Capterra
 


May 2018

May 2018

Keep your customers happy with Desk.com

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Collect, track and manage all your support tickets in one spot. Our company uses Desk.com for our customer support tickets. It keeps us organized and on-top of our customers needs.

Cons

There is nothing that I do not like about desk.com. The software meets all of our customer support needs.

Review Source: Capterra
 

Prabhjyot from UnitedLex Corporation
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Salesforce is a best integration that help us to integrated with different tool like CR and CAS etc.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps to streamline the process and I can easily pull out reports. Salesforces keeps me organized and on task with my daily agenda. The ability to customize reports to our specific needs to our organization is very important and Salesforce has been great for this.

Pros

I like most about this software is very easy to use. The user interface is so simple that there is not much training required. We can store the data on cloud storage and it helps us to reduces the cost of purchasing data storage hardware for the user.

Cons

Salesforces allow to linked with different software but sometimes the data doesn't populate accurately. In addition, this is the expensive software which has features and functions but it is not fully custom solution.

Review Source: Capterra
 

Patrick from CAVU Securities, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Salesforce makes it easy to maintain a large group of sales prospects and integrates with outlook

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really like the ease of use with this CRM and the fact that it integrates with our other softwares. We operate as a sales unit, so it is essential that we are aware of what other members of the team are doing at all times, and where they stand on different leads, territories, etc. It eliminates the need for additional forms of communication, documents, spreadsheets, you name it. This is essential for any sales team out there, regardless of industry.

Pros

We are a sales and distribution company for a number of investment companies that run mutual funds, hedge funds etc. We have a GIANT list of prospects and trying to manage all of that in excel spreadsheets would be a nightmare when you consider that we operate as a team and not on an individual basis. It's easy enough to use and integrates well with outside software, such as outlook and excel. Great product for sales teams**.

Cons

I'm really not a fan of the lack of a genuine support system. If you have any issues, your only option is to email the support team and they have not been very helpful in my experience. Unless you pay for the top tier of salesforce, there's no phone number that you can call. I wish they had a decent tutorial and moreover, there are some no brainer adjustments that could really improve the CRM, such as mass email integration. Perhaps there is a way, but the fact that I have not been able to figure it out or get a decent answer from support speaks to their support system.

Review Source: Capterra
 

Dan from RingCentral
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Manage your leads, opportunities and sales pipeline all in one console - Salesforce!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keep an eye on your deals, prospects and accounts with Salesforce.

Pros

We use this every day, it houses all our leads, accounts, prospects, deals and account-related history. As a sales organization we not only rely on Salesforce for tracking our numbers we also use it to communicate with other departments for customer issues and concerns. It's the one sole platform where our clients' data lives.

Cons

It has the tendency to be buggy when it is integrated with other apps. We've customized it to create quotes for us and sometimes it would not show the right margin amount on the quote.

Review Source: Capterra
 

CJ from Whitaker Taylor, Wise Auto, Careerbuilder

May 2018

May 2018

It's the standard for a reason - it does some approximation of everything.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Reporting is excellent and every salesperson can use pretty easily. Support and configuration are easier because of the wealth of knowledge available in the SF community.

Cons

One SF is your core CRM solution some of the more innovative companies in the Sales SaaS space are off limits - if you care about efficiency and integration. There's a sacrifice, but it's usually worth it.

Review Source: Capterra
 


May 2018

May 2018

My experience is on the Admin side as I develop it for my company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's extremely easy to use and user friendly. Customization are endless and it integrates seamlessly with all of our other 3rd party and in-house systems.

Cons

It can be a bit pricey, but it's worth it if you get the right people on it. There are little quirks here in there where you ask "why on earth would the not allow this?", but you can easily find a work around.

Review Source: Capterra
 
 
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