Spiceworks

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Ratings & Reviews

Overall Rating

4.39 / 5 (455)

4.37 / 5 (471)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 26, 2020

February 12, 2020

Pros/Cons

  • Pros

  • Very powerful tool, and very robust program. The amount of detail it can track is amazing! Quick to access the info that you want.

  • Great reporting functionality and lots of features to use.

  • Cons

  • The only con is that it takes time to set-up correctly but will allow you to scale and grow.

  • In some places I found it difficult to understand and understand the software on my own, but I was helped by numerous tutorials from the Internet and customer support.

  • Pros

  • This is a great helpdesk product for free! I tried other free solutions but none were as complete as this. I highly recommend to all those on a budget

  • Feature Set is amazing - there are plugins to do things if you want to do more than is built in but the built in is plent for us. Price is right (free) and it works amazingly well!

  • Cons

  • There isn't a lot of features, and while the plug-ins work very well and there are many of them, there aren't any being made recently.

  • It was a little difficult to navigate through the program but once you get used to it you will be fine.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots