Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

6,023 Reviews of Salesforce.com

 

Start your review of Salesforce.com

Click to start
https://www.softwareadvice.com/help-desk/salesforce-review/
Software Advice Reviews (1,948)
More Reviews (4,075)

Showing 1-20 of 1,948

Connie from North Carolina State University
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

This software has become industry standard, but there are so many issues with it. Many still opt for salesforce because it is pretty much the only big player in the game.

Cons

When we switched one of our users in salesforce all the internals of the salesforce started to break down, would be really nice if there was a hard reset button for the software.

Review Source
 
 

William from Computer Services of Wesley Chapel
Specialty: Software / IT
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Great flexibility and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Does everything and more. I was blown away with the options and how everything is all in one. Really hard to find negatives.

Cons

Expensive for small businesses. The pricing isn’t that bad for a large company. A small startup could benefit elsewhere.

Review Source
 
 

Michael from Aetna
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Great for tracking prospects and sales

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easily provide information to the whole company and coordinate accordingly. Increased awareness into real-time performance.

Cons

Limited functionality to run reports and dashboard information easily. Hard to run reports on multiple products for customers.

Review Source
 
 

Carmen from Gattuso Consulting LLC
Specialty: Consulting
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Salesforce.com Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have seen great buy in from my clients.

Pros

Increases productivity by presenting client data in a logical manner. Easy to create sales campaigns and generate solid leads. The visual workflow is intuitive and easy to use.

Cons

If you are new to CRM software solutions, the interface and robust functionality can be a bit overwhelming.

Review Source
 
 

Colleen from Guaranteed Rate
Specialty: Mortgage
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Love Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, maintains groups of contacts well, great for keeping everything in one place. Really love it!

Cons

Automated features could be beneficial. As far as I can tell, there are none of which I'm aware. Not bad though.

Review Source
 
 

Christopher from Crosson Agency
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A complete solution that works in the cloud and is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have used this as our CRM tool and we find it highly flexible and easy to customize to our specific needs. Works very well integrating files to excel as well

Cons

It was hard in the beginning to teach all the staff(that aren't technically inclined) all the functionality of the software at first. Can be pricey for some small businesses depending on the plan you choose.

Review Source
 
 

Dave from Creative Systems
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Easy and fun to use with lots of functionality and overall a great platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I have a been a SFDC Admin/Consultant and Project Manager for 5+ years and overall my end users are really happy with the application.

Pros

Easy to use, administer & configure
Efficient application with lots of great features
Can easily build ad-ons
Lots of free training available via Trailhead
Fee development versions

Cons

It can be pricey especially for the editions that are configurable. There are some out of the box BOX in terms of end to end business processes such as order mgmt. that require additional purchases or custom development. Also for larger or complex organizations the existing object limits can become major obstacles.

Review Source
 
 

Daniel from MindSpring
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Account Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I think Salesforce is very user-friendly. Easy to pick up on and I really enjoy how easy it is to moves files/accounts into an Excel sheet for quick use.

Cons

There are no cons about this software. I would highly recommend to everyone. Customer support has been great as well if there is ever a need.

Review Source
 
 

Jen from ProShred
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Justifying high dollar prices with tedious features and extensive training to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Over-priced, too much detail, not user friendly or intuitive. Wrong incentives. This app manages to do more than any other CRM and simultaneously prevent you from doing more than any other CRM out there. If you want your reps to fake activity to satisfy your unnecessary reports that you'll feel the need to generate to justify the enormous cost of this software, then you're in the right place.

Pros

I suppose if I were a President of Sales for North America Region for a multinational corporation, maybe I would want to use Salesforce. At some point, I will bet it is more secure than other CRMs, I just can't see that mattering very much to a small business. At some point, I would imagine that I would want to be able to show a board of directors all of the "helpful" information that can be tracked via this CRM. I just can't see any of that mattering on the level of directly managing sales reps, or even managing their managers.

If your sales department costs you millions of dollars in operating costs, then this kind of expenditure is probably justified for security and data.

Cons

I truly see no reason to track all of the things this software tracks. It is tedious. Entering even a single new prospect is so time consuming and takes so much training to learn to do, that I can literally train someone to sell and watch them sign a new client before a rep has learned how to properly enter leads and track a pipeline in Salesforce.

I've worked at a corporation that used Salesforce, as well as a small business. In both cases the employer spent so much on their CRM that it incentivized the employers to run weekly meetings with reps about the number of entries into the CRM that they made. Let that sink in. The job the reps are hired to perform has now become one of data entry rather than sales. In both companies, the minute the manager left the room, reps explained to me how to fake entries in order to keep those numbers up. "I like to log around 90 calls before noon, then take a break so no one gets suspicious." -This is an actual quote from an inside sales rep I trained with at a corporation who used Salesforce.

Now, one could argue that was poor management, and not a poor CRM. It's true that Salesforce does what it says it does. You can generate some very detailed reports about your team or individual reps. You can store a ton of information. At some point though, it does too much. It asks too much. It changes the very nature of the sales rep's job into one of satisfying CRM requirements to justify one's job rather than selling.

It is, despite it's bells and whistles and presumably unmatched development budget, still not as intuitive as other CRMs. I would rather train a rep on their CRM in an hour and get them into the field or on the phone to talk to prospects than train them for a week on the CRM before they talk to a soul. In the time I'd spend training them and answering questions, I could generate my own more detailed reports if they were truly necessary. I assure you, they are not.

Review Source
 
 

Larry from WebcampUK ltd
Specialty: Media
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Community Cloud makes it quick and easy to put a basic site together that has access .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The amount of features built into SalesForce along with all the compatible applications that can synch up with SalesForce is what sets it apart.

Cons

The business forecasting feature and functionality could be improved. Otherwise nothing else negative to report. There is definitely a learning curve to use this software and that will change with time.

Review Source
 
 

Andrew from Real Estate
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

terrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

none none none none I hate big companies that create terrible customer service experience. I have been hung up on 4 times.

Cons

I hate big companies that create terrible customer service experience. I have been hung up on 4 times.

Review Source
 
 

Sabrina from MM
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, integrates well with email & marketing platforms as well as route planning platforms. Also has a mobile app that is excellent for outside sales reps.

Cons

Wish the product had easier to map hierarchies. The current hierarchy map is quite complicated and can get quite messy if not completed correctly.

Review Source
 
 

Abiola from Nard Pharmacy & Stores Ltd
Specialty: Pharmaceuticals
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

CRM properly so-called

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Salesforce, for me, is an awesome CRM software. My team members can access the platform on their PCs and tablets easily. It interfaces well with CID (Consumer Insights Dashboard) to give good analytics that cover details on target, call frequency and average daily calls based on customers’ segmentation.

Cons

The customer classification process can be improved upon. The software can be upgraded to include analysis of criteria for customer segmentation.

Review Source
 
 

Jill from Main Line Health
Specialty: Other services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Non-Profit Event and Research user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been pushing my firm to go all SalesForce!

Pros

Salesforce is very user-friendly, intuitive, and constantly being updated without having the need to seek anything out.

Cons

A lot of features are overwhelming to learn but again, customer service is always there to help as well as the community support you can find in the SalesForce community online.

Review Source
 
 

Daniel from Malue
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

great tool for your vendors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Your company has to be medium or have many clients that already Excel feels little. Salesforce does not justify making the investment if you are a small company with not many accounts. When your business grows (which will happen in the short term) if it will justify having it.

Pros

The good thing is that it is very customizable for what you need to manage accounts, visit history, records and status. Keep a record and control of all vendors activity and even more important, your customers

Cons

Making that customization is tangled. You have to pay per user. What often will limit you on whether to give access to all or only a few.

Review Source
 
 

Ankit from IntelliSwift
Specialty: Consulting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2018

March 2018

Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Keeping track of the sheer number of opportunities in my old system was not easy. with Salesforce I am able to consistently see new leads and management opportunity through to the closing process. I Because you also note way opportunities are lost it is easy to see why an accounts did not close on prior sales and are able to better position the deal for new leads.

Cons

Mobile app not always reliable. I cannot access orders/contracts. screens do not scroll left or right making it impossible to access certain edit areas on order screens. Have to try multiple times to get accounts to open.

Review Source
 
 

Jamie from Gilbert and Roach
Specialty: Transportation
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Too much in there for a single user, but great for larger organisations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is extremely customisable and scales very well for medium to large companies. There are a large array of add ons and features.

Cons

Almost requires someone trained to customise the program to get any meaningful use out of it. For it's intended customer base though, this would be no issue as I feel it is definitely targeted to medium/large business.

Review Source
 
 

Maria from Bank of America
Specialty: Banking
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

Simple to use CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is highly customizable down to the objects, fields, workflow, and styling. There is a large community for customer support.

Cons

I find the reporting aspect to be a little bit cumbersome. You can run hundreds of different types of reports but it is often trial and success to pull the report with the fields and data you are seeking.

Review Source
 
 

kalyn from Jericho Foundation
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Tried and true proven software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great product for medium to large organizations looking to manage their happenings more efficiently.

Pros

Love that this software has been around and doing what they do for a long time. They know the needs of nonprofits and meet them well!

Cons

Unfortunately, their experience comes with a premium. You must purchase add-ons in order to streamline their functionality. For example, if you are having an event and want ticket purchases to transfer into donor files, you need to purchase a connection.

Review Source
 
 

Sam from ExtremeTix
Specialty: Advertising
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Robust tool and will satisfy all your CRM needs, if you keep up with it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd recommend Salesforce for big companies who can afford it and who have a dedicated team to nurture the software.
There are a lot of integrations so if you're in it for the long run, Salesforce is a good tool to keep up with customer data.

Pros

Very robust tool
Customizable to meet specific CRM needs
Can have multiple users
Depending on your plan, great support team
Great knowledge base to find info

Cons

You get what you pay for - Salesforce is not cheap!
Make sure you do exactly what they say in the setup process and make sure you know exactly what you want.. If not, you'll end up with an overcomplicated interface/software.
It is a VERY big tool and users on your team can get lost

Review Source
 
 
 
Write a Review
Showing 1-20 of 4,075

lacey from svp

April 2018

April 2018

Confusing when get too indepth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Track communications with contacts
Keep all notes in one place
Ties in with Pardot for web forms
Manager access

Cons

Confusing when getting too in depth with custom lists and fields
Reporting options not easy to use

Review Source: Capterra
 

LeAnne from Water Street Advisors

April 2018

April 2018

Relieved to establish a database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sortability of information and tracking mechanisms to make sure you are current on client contact has been helpful. Others can see what the latest conversations and contact entailed.

Cons

Searches are sometimes not intuitive and I have to search on where to input information- seems like it should be easier to find input places.

Review Source: Capterra
 

Elena from SHIFT
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Used CRM to connect Marketing and Sales teams, ensuring company was repped at right conferences etc

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was very helpful to have information that different individuals/departments needed access to in one central location.

Pros

I DO like that it has myriad features and is also very customizable. It worked well for our purposes. I was on the Marketing team, and a large part of our role was to identify conferences/events where it would be beneficial to have our company or certain individuals present. Using Salesforce we were able to make sure all of the details were in the system so that individuals could see them, and also so that we could make sure they were always flagged (tended to be annual conferences).

Cons

While it is beneficial to have such a customizable software that can be tailored to your company's needs, I do not think that Salesforce is very user friendly of self-explanatory. We frequently had to ask our Admin how to do things because we just couldn't figure it out ourselves.

Review Source: Capterra
 


April 2018

April 2018

A usual tool that gives me everything I need as a marketer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All your customer info and sales leads in one place.

Pros

Salesforce is a really useful bridge between our marketing and sales departments, helping everyone keeps up to date. Exporting reports is quick and easy, with enough filter options to get exactly the data I need. You can customise to your heart's content, making Salesforce exactly what you need it to be.

Cons

There's a steep learning curve, but once you get to grips with it, it's invaluable. One word of warning (and it's not the software's fault!) - Salesforce is only as good as your data entry! Be strict with all users about how they should use Salesforce.

Review Source: Capterra
 

Jose from CGD LOGISTIC INC

April 2018

April 2018

Great Toll to keep up on things, taking my office and mission on the way, very useful to find custom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You can have all your information updated and organized for when you need it even if you are out of the office, that will help you with time and money

Pros

It's like having your office wherever you are, you can check your customers information, and all about your sales.

Cons

The application is very slow, and you need a lot of time to understand all the functions that come with the program, it's not something quick to learn

Review Source: Capterra
 

Lu from Conduent Business Services, LLC

April 2018

April 2018

I use it at my work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use. Can track data everyday and create some charts based on the sales data. Data that is wanted to be tracked can be customized.

Cons

The reporting chart is not complete so we still need to get data from Salesforce and create chart with other software.

Review Source: Capterra
 

Shubhang from Allscripts India LLP
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Nice experience working with salesforce product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Following are the things that I like most using this product.

1. Ease of use.
2. Good response time.
3. Nice customer support.
4. Perfectly fits for value for money

Cons

Following are the things that I find to some troubling extent.

1. UI would have been better to some extent.
2. If new user starts using it, user should find it more easy to use it.

Review Source: Capterra
 

Hitesh from Allscripts

April 2018

April 2018

Good tool for managing ticket and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clients can be well informed about the opened tickets.

Pros

- Powerful search feature for case and knowledge article
- User can design their own custom reports easily

Cons

- Implementation is time consuming.
Require lots of training to start using it.
- Need improvement for mobile version.

Review Source: Capterra
 


April 2018

April 2018

Best sales automation system!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

- High level of customization
- Great UI, easy for end users to use
- Love the real time reporting

Cons

- The price is very high compared to other CRMs
- No shortcut keys to use
- Sometimes it takes a lot of time to setup.

Review Source: Capterra
 

Marisa from Sphds

April 2018

April 2018

Helps increase sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It can be customized to the companies need and is very quick to access with having very little issues

Cons

The technical support is very complicated and it is hard to get assistance with anything. The system itself can be expensive when customizing.

Review Source: Capterra
 


April 2018

April 2018

Awesome product for team productivity and running an effective businness.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome product for team productivity and running an effective businness.

Pros

This product is an awesome product for team productivity, organization and running an effective businness between departments.

Cons

not or begginers, it will involve some training or reading the help forums to get started. It is a little more expensive than other options.

Review Source: Capterra
 

William from Ker Seguros

April 2018

April 2018

Very good CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a very complete CRM. I like to see all the history that each contact or clients represents. You can customize the page formats in a good way. It's not very complicated but I feel that you need to know what you are doing, that is, to have knowledge. The Exchange APP helps you complement what you need to have your CRM very complete.

Cons

There are factory fields that can not be customized or hidden. Well, this was in my experience, maybe it's lack of knowledge.

Review Source: Capterra
 

carolina from quick slim vegas

April 2018

April 2018

it was not the best match for my small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ok to use, keeps groups of contacts well, really good for keeping everything in one place. My friend has a bigger company and it is a great tool to have

Cons

I think its better for bigger companies than the small one like mine It was a little bit more overwhelming for me

Review Source: Capterra
 

Ted from Independent

April 2018

April 2018

Salesforce is the swiss army knife of CRMs. One of the most widely used systems on the market.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to customize salesforce to accomplish all our needs with minimal effort. It is one of the most versatile CRMs onthe the market.

Pros

Salesforce is one of the best documented SaaS CRMs on the market. They have plugins for almost every website system on the market and is infinitely customizable. I highly recommend it.

Cons

Cons are learning curve, but there's plenty of examples out there to use as templates. also their self help material is excellent.

Review Source: Capterra
 


April 2018

April 2018

The Industry leader for CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using the obvious industry leader standardizes what we do in the industry, and gives us opportunities to adopt what we see others doing.

Pros

This is obviously an industry leader. They're pretty much thought of every feature and use case. If its missing something you need you can easily develop a feature yourself or buy something fro mthe app exchange.

Cons

It's expensive, and buying additional services from Salesforce is always a long, drawn out process full of upsells, and negotiations.

Review Source: Capterra
 

Nilesh from Principal, Pune

April 2018

April 2018

It is great CRM tool...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is really easy to learn how to use this product , there are free resources also to learn.
Drag and Drop functionality is useful for non technical people to work with but upto some extents.

Cons

Didn't find any cons much, but Mobile application is not that much reliable, gives you trouble sometime to open an account.

Review Source: Capterra
 

cathleen from california protective services

April 2018

April 2018

my experience using sales force software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce is an application development platform that allows development and deployment of custom business applications that can be configured and customized in different ways.

Pros

Salesforce is a full-featured help desk software. If you are a small business, you can easily take advantage of the tools it has to offer, also has select pricing plans designed for small businesses. It is a cloud-based program that gives you anywhere, anytime, access to your business data, even from mobile devices.With this i can process sales moreeasily and quickly

Cons

if you or your agents lack the basic skills to customize or implement the helpdesk solution, there are add-on costs you will probably have to pay for so you can hire developers who will work on the system for you. I think Generating reports, compared with the rest of the helpdesk solution's features, is not as user friendly.

Review Source: Capterra
 


April 2018

April 2018

Once the program is configured to your needs, its a great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You are able to extrapolate and organize all the data you need.

Pros

1) All the sales data you need, or want can be tracked and displayed
2) You can organize your leads, and accounts to exactly how you want it
3) Nothing goes hidden in Salesforce

Cons

If you are not a salesforce professional, you NEED a salesforce admin or else you will spend countless hours on salesforce for every question, or change... what i'm trying to say is its complicated when you are building it out.

Review Source: Capterra
 


April 2018

April 2018

One of the better products on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product makes customer outreach a breeze. Our company needs are simple and SalesForce does all we need and more.

Cons

Customer service could be more responsive and clear with regards to explanations of functionality to non-tech users.

Review Source: Capterra
 


April 2018

April 2018

Sales force is a very intuitive platform and the best I've seen for any CRM in the market today.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The intuitive nature of the software of what makes this great. The other CRMs are often very clunky.

Cons

The price for users of smaller organizations. They can afford to price it that way but they should have more options.

Review Source: Capterra
 
 
Write a Review