Salesforce.com CRM Software


7,555 reviews(4.0/5)
7,555 reviews(4.0/5)

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

7555 Reviews of Salesforce.com

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  • Cassie from Caliber Home Loans, Inc.

    Number of employees: 10,000+ employees

    August 2018

    Yay Salesforce

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love using sales force to maintain connections with customers and business partners!

    Cons

    It's not super intuitive, but I am able to figure out what changes I need to make to my CMR

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Salesforce as CRM software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We have been using the Salesforce software to track the information of our leaders and customers, and be able to follow them for updates. The dashboard can be customized based on our liking and it allows us to create custom reports, as well. Other features which I like is the file sharing and syncing, change tracking and creating weekly forecasts.

    The software is also available in mobile app, both in IOS and Android, and that's a great plus for someone who's always on the go. It is so flexible because it can be integrated with other business solutions.

    Cons

    Salesforce is a powerful sales tool. It can get a bit overwhelming at first. but once you dig deeper into it, you'll find it easier to work around and get used to it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Keith from Remine

    Number of employees: 51-200 employees

    August 2018

    Standard for CRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    You can essentially can do anything you would want your CRM to do. Track leads, opps and the sales funnel all in one place. Very powerful if you correctly use and integrate it into your main databases

    Cons

    Major initial learning curve and can be very technical based on your database structure. Can be costly as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Simply Remarkable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to create individual meta tags for each campaign. Salesforce has flawless API intergrations

    Cons

    The user interface could use a serious facelift

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Zach from Perks Worldwide

    Number of employees: 51-200 employees

    August 2018

    Salesforce is the CRM to beat - but it's still got it's warts.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great tool, very powerful and there isn't really a superior alternative. However, the integrations are a major pain point for our marketing team, and if a competitor came along with a fix for this problem - we'd certianly answer the phone.

    Pros

    Salesforce is insanely powerful. Everything a CRM or sales staff ever wanted or dared to imagine is possible within their platform, and then some. The dashboards are also great for sharing financial updates.

    Cons

    The integrations, and passage of leads through the sales funnel is still a humungous headache, and marketing and sales pros are paying the price for these sloppy integrations.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jonathan from Experticity, Inc.

    Number of employees: 51-200 employees

    August 2018

    ExpertVoice Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    overall its a great resource for managing and tracking deals and running reporting from.

    Pros

    A great repository for tracking deals and reporting on a variety of different sales metrics.

    Cons

    It is not the most user friendly software. To unleash the full functionality and power of the software, it requires a salesforce admin with years of experience utilizing the software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Great for keeping track of magazine ad sales and ad traffic

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It allowed our team the opportunity to seamlessly keep track of all advertising sales and traffic for years.

    Cons

    We had to deeply customize to get sales contracts working the way we needed them to, but with a little creative work, we made it happen.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dennis from Convergys

    Number of employees: 10,000+ employees

    August 2018

    CRM? Client Database? Candidate Tracking System? Well, Salesforce is the man!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Salesforce is a great tool in managing clienteles and candidates. It is great in terms of managing client and candidate relationship and gives the ambiance that they are talking to a real person without sacrificing too much time. You can also open it everywhere - on app, laptop or computer because all you need to do is to download the mobile version and you can access it using any browser.

    Pros

    Salesforce powers both our business development, sales, and recruiting efforts in our company. Salesforce makes it easy for us to know what is the last stage of a candidate, what are the next steps he needs to take in his candidacy for a single position, and also if he has already been talking to someone else in our company.

    Salesforce also makes it possible for us to know what was the last message we sent out to a single candidate or client. It is also great in terms of establishing relationship because we can customize HTML emails as if we are sending a tailor-fitted email to a single person even-though it is just an email blast.

    It is great as well in terms of driving sales and business development effort. We can keep track of the cadence of each possible client, and we can also indicate if they are set for a phone meeting or in-person meeting with our higher ops. The chatter is also great, and from time to time Salesforce gives us a snapshot of what we have done and what we are doing.

    Cons

    I really don't have a lot of bad experience with regards to us using Salesforce. Maybe one thing they can improve on is how their technical support works. Sometimes they are not that helpful, and they are not that trained enough in resolving each person's concern.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sarah from Oceanside Museum of Art

    Number of employees: 51-200 employees

    August 2018

    Excellent CRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This is a great product for tracking and managing leads of all sorts of clients and it is very easy to use

    Cons

    Staff training does take up some time before you get the hang of it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mary from Falls Baptist Music School

    Specialty: Education

    Number of employees: 11-50 employees

    August 2018

    Difficult program to learn, but great features for managing contacts.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has provided a management system for organizing contacts for our business. There are a lot of options of ways to customize contact entries, and also options for pulling lists of contacts.

    Cons

    There is a huge learning curve, and it is not really very easy to navigate. Fields sometimes do not apply and have to be "made to fit."

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Does the job

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It helps our company keep track of leads and clients.

    Cons

    If you have a real technical issue, it takes awhile to get to someone who can actually help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ed from Hawk

    Number of employees: 11-50 employees

    August 2018

    Salesforce Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very positive. When dealing with large sales numbers and frequency, it helps organize and track the workflow. You get a very useful historical view of sales, and the customizable reporting is extremely useful when translating data for internal use and for client presentation.

    Pros

    Ability to track sales and generate customizable reports. Ability to track sales calls, leave comments, set reminders, view timelines, etc.

    Cons

    The layout is quite complex. It takes quite a long time to get used to the navigation and functions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bethany from Baptist College of Ministry

    Specialty: Education

    Number of employees: 11-50 employees

    August 2018

    Salesforces Data Base

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Salesforce has so many uses and features. It really supports a huge database and lists of contacts and connections organized however you want.

    Cons

    It takes a little bit to learn how to use it. It is not super self explanatory but they have a great staff to help and you can also find tutorial videos to assist you.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 10,000+ employees

    August 2018

    Sales force - hard to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I used sales force while working for a large insurance company. It was difficult to look people up in system, items did not save properly and the software caused a lot of issues. It may seem glossy and great for business but I think ultimately it was not good for business and slowed down productivity.

    Pros

    Customizable for companies specific business needs.

    Cons

    Not intuitive, glitchy at best. Hard to update and no work around.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Good crm manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a great experience, intuitive interfare and learning support salesforce shows you a current way of doing Marketing and CRM. But the level of customization is very high which can complicate the setup of some campaigns.

    Pros


    The software automates various daily CRM functions and relationship rules, it is best to automate actions to reach customers.

    Cons

    What is a positive function is also negative, because the possibility of customization is very high, which can be complicated for smaller users and companies,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Reynalda from PT. SDM

    Specialty: Other services

    Number of employees: 11-50 employees

    August 2018

    Pretty Good

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    surprisingly a lot of personalization that you can do for this kind of service. Also the response is quite fast

    Cons

    there are not so much that i dislike about this product. But some improvement in the UI and the easiness of the website could have been improved

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alyssa from Willoughby Eastlake

    Number of employees: 201-500 employees

    August 2018

    Love Salesforce!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Great CRM, has endless capabilities and is great for our whole team.

    Cons

    Some times need back-end help and organizational work

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Added security with 2-way verification

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I use it as my 2-party verification for my apps that deal with sensitive information. Works well, just need to click the 2-way authenticator link on whatever site or app and my sales force will give me an original code that expires in 60 seconds

    Cons

    Not really much to it for the purpose I'm using it for

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from Olive Garden

    Number of employees: 5,001-10,000 employees

    August 2018

    Salesforce for lead tracking and farming

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using salesforce to organize leads at Wayfair really had a positive impact on my work flow, and made it easy to store useful information about sales leads.

    Pros

    Salesforce very easily organizes account, and tasks. The interface is really great for mangaging your day as long as you set it up correctly, to meet your needs.

    Cons

    It is buggy when interacting with some softphones, but that is a minor inconvenience, and their support is very responsive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anna from Ellucian

    Number of employees: 1,001-5,000 employees

    August 2018

    Salesforce Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Sales

    Pros

    Easy to run reports and keep track of clients.

    Cons

    Not very user-friendly/ has an old look. Should be updated so it looks like a newer technology

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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