Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

4,517 Reviews of Salesforce.com

 

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Software Advice Reviews (1,868)
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Showing 1-20 of 1,868

Maddy from Infobahn Softworld
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Best Return Of Investment with Salesforce CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

You can set up detailed information about an account, what they do, buy, sell. You can set up reminders and run analytics. I love how easy it is to share info with the rest of our company. I can see this helping out the entire company. We are still new to the software, so we have a lot to learn. There are a lot of opportunities to expand our current usage. We are probably only utilizing 5% of what Salesforce can do.

Cons

data migrations takes a long time until a support key is triggered, would really need a enhancement here.

Review Source
 
 

Sarah from Infobahn Softworld
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Possibilities with SFDC is endless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

map out your end goals and your internal processes and hierarchy well before beginning implementation, as this will define how you set up the application.

Cons

There seem to be some inconsistencies with the way certain attributes work which sometimes leads you to have to create a customized solution for something that already exists as a standard solution. For example, some of the standard fields do not allow you to set a default value. In these cases, we would have to create a custom field with the same name just to get the functionality that we wanted.

Review Source
 
 

Santosh from Infobahn Softworld
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Brilliantly Designed CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the way you can pull reports to see whats projected to close or not to come in. Past opps that you can attached RFPs to. How anyone can see who's working on what activity. Overall, I like attached my "emailtobcc" link so others can see I have had a touch point

Review Source
 
 

Sharad from Infobahn Softworld
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Outstanding & Flexible CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce comes out of the box ready to use for most organizations with little training required. The ability to extend its functionality with its programming language Apex makes it possible to move many business processes into it.

Cons

Salesforce support is probably the bad I have ever experienced. Their support personnel have very limited knowledge of the CRM

Review Source
 
 

Keerthana from Infobahn Softworld
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Good CRM with many features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lots of optional integrations, we use this with our fishbowl inventory management software. Lots of options when it comes to customer specific pricing, and customer record keeping.

Cons

The sales order creation process is a little convoluted. It can take some time to get used to. I would recommend some training or a fair amount of time to just try it out and create test orders.

Review Source
 
 

Wesley from Appfolio
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Using Salesforce CRM for over 4 years.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very customizable and streamlines your entire business operation. Overall the product is key for organization.

Cons

Sometimes require a very advanced administrator to make changes. The learning curve may also take a while to be proficient.

Review Source
 
 

Elizabeth from Sonder
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Easy and efficient - anyone can use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

This is easy to use, it's efficient, lots of good reports, etc. It is also easy to teach and user friendly that even those who are more technologically challenged shouldn't have any problems here.

Cons

To access the deeper features and mine more relevant data on reports you will need a little bit of training and a user who's more advanced then basic but it's not all that difficult to learn and their trial is great!

Review Source
 
 

Deirdre from Turbo Tax
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

Salesforce Live :'Trailblazers"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The marketing cloud is the first of it kind where the guru's have momopolize their own niche and merged it to perfoat peak potential. Everything that a business marketer, and finance mogul needs to make move fast.

Cons

I'm alway worried about gliches. So if one thing goes down how will us moguls move forward? I worry about losingthe use of keytools that control my mogul

Review Source
 
 

Ronan from Blackjack Nights
Specialty: Hospitality / Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

No monthly subscription and no option to downgrade

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Think REALLY hard before you choose Salesforece because there are very few options if you chanage your mind (eg you lose your whole years subscription.

Pros

Salesforce has a lot of plugs and additional features (most of which you end up paying for) via the app exchange. So it can do complex things that many CRM's cannot do.

Cons

Where to start. Marketing automation is really poor. The interface has barely been updated in the 6 years that I was a customer. Each year I wanted to change CRM but just didn't have the time to explore my options as the renewal came in my peak period. Emails to Hotmail routinely get blocked because one of their IP addresses is tagged as spam. There is no ability to change to monthly billing OR downgrade. So you are either a customer for a full year each time or you are forced to leave - so choose wisely.

Review Source
 
 

Meghan from Employment Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

User-Friendly and Intuitive CRM Platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our company has been using Salesforce.com for quite some time now, it has worked wonders for our business -- particularly given that we are spread out over several locations, this helps us all communicate as a single team in an efficient and user-friendly intuitive way. Also very useful that it can be integrated with Outlook and that it comes with tons of addons and connectors to create a really consistent experience across the different platforms we use.

Pros

-Constantly improving, with software updates and releases 3 times a year
-Huge support community
-Integrates with tons of other software and has massive capabilities for the complete business on multiple facets
-Ease of use and automated functions and integrations make the workflow fast, easy, and with very few touchpoints
-With improvements still to come in the fields of AI and ever-expanding list of integrations, it is only getting better with time!
-Can access from anywhere at any time as the platform is entirely cloud-based and includes a full functional mobile app!
-Fully customizable, you can create custom tabs, fields, apps - the whole thing can be pinched and pulled to work for you!

Cons

-Reliance on internet access can make it tricky with businesses with unreliable internet service
-Takes a little getting used to, there are just so many things it can do when fully unleashed that it can be a little difficult to learn at first, but they do have a full online experience for independent training, the Trailhead.

Review Source
 
 

Daryl from UniBiz
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Best CRM for boosting Sales and Revenue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a very powerfull CRM App and More.

Pros

-The biggest like, is for me the integration with quickbooks.
- User friendly and has tons of features
- Login from anywhere
- Industry specific solutions

Cons

- Upgrade can become expensive
- making a choice between the different solutions can be frustrating, for some functionalities you'll need to buy more solutions

Review Source
 
 

George from Freedom Family of Companies
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Salesforce is Best Horizontal CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Out of the box feature rich and easy to configure. Reports easy to use and dashboards easy to create.

Cons

I suppose in the loop g run more integrations and apps from the developer community will even make the ecosystem stronger

Review Source
 
 

Alexis from Fine Tune
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2017

November 2017

Amazing Product! The best in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use- is pretty much dummy proof. I taught myself how to use it in a day
Highly helps find leads as it integrates with things like Hoovers and Salesforce's own Data.com
Great customer service, company truly cares about its customers
Brand reputation and the fact that they created cloud computing is great.

Cons

The price is pretty expensive compared to other CRM's like Slate but it is well worth the price because of the CRM being their main core competency

Review Source
 
 

Adam from Alexander Anderson Real Estate Group
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Good software for many different types of sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Tons of functionality and customizable. Nice android app as well. Relatively inexpensive compared to other crm tools

Cons

Tough to customize and customer support is not great. Not specialized in my field (real estate) so i have to customize it to do what i need it to do.

Review Source
 
 

Melissa from Levin Financial Group-MassMutual
Specialty: Insurance
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Sales Force Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the abilities of Sales Force. It is detailed with several functions like setting up future contact, email campaigns, puling reports based on last contact.

Cons

I wish we could modify and customize the fields more. My team has a need for a CRM how our business dynamic does not does not fit into the standard sales force platform. We would have to pay to build out sales force the way we need it. We found a more affordable CRM that allows us to customize sum of our fields and track revenue.

Review Source
 
 

Idan from Mellanox
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

The best CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customizable dashboard. When you log in, the tool’s dashboard gives you a huge range of report widgets, allowing you to have a bird’s-eye perspective of how your company is performing. Your sales reps can check out real-time summaries of customer data and other relevant statistics.

Easy-to-navigate software. The software is also easy to navigate. A simple navigation bar exists at the top of the window. The tabs are separated into various categories, such as Home, Accounts, Contacts, Leads, Opportunities, Campaigns, Forecasts Files, among others.

Social capabilities. The tool’s social media function and news feed operate very much like Facebook, thus making it very familiar as well as easy to use for users. You can quickly browse the news feed and immediately post status updates, share links, and upload files right from the dashboard.

Review Source
 
 

Kimberly from Kelly Services / Shire
Specialty: Other services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

Flexible and Customizeable

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I really like how easy it is in order to produce custom reports so that I can track revenue and then pipeline.

Cons

There are features you need to upgrade to in order to utilize that should be included in the basic package.

Review Source
 
 

debbie from imaging center
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

no customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend this product. It is not easy to use and no support.

Cons

Very difficult to use. There is no customer support! If you want support or training you have to hire a 3rd party vendor for a couple of thousands of dollars. I would not recommend this product to anyone. It is not user friendly and you need to spend additional money for support

Review Source
 
 

Jimmy from McLabs
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great Features and Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We were using Zoho CRM which was doing the job. However, the company grew and we started looking at other options and chose Salesforce.
It was a nice change because this has more features and the customer service is always there whenever we needed help.

Cons

The only concern was the price point of Salesforce compared to Zoho CRM which was what we were using before switching over. However, it comes with more features and great customer service so it makes up for that.

Review Source
 
 

Tom from Merkle Inc
Specialty: Other services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

Salesforce - Hands downt he #1 CRM tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a great tool. I feel it is the best of its breed

Pros

Salesforce is extremely easy to customize and scale as the needs of your organization change.
The customization and The AppExchange along with supporting tools are hugely helpful in quickly identifying and deploying a solution for any data or automation need you may have.

Cons

Although the downtime is very little, standard customer support is not impressive and can take and extended time to receive a reply. By then, the problems tend to be resolved due to extra work or work arounds

Review Source
 
 
 
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Showing 1-20 of 2,649


November 2017

November 2017

Does it all and more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to message our audiences in a very segmented, one-to-one way. The Marketing Cloud is also nice for us because we are Sales Cloud users. So we do most of our list management through the Sales Cloud, which is where we're most comfortable.

Pros

I love how flexible the email studio is. I can build emails without a ton of prior coding knowledge, but I can also access the HTML when I need to.

Cons

There's a bit of a learning curve with this, as with all Salesforce products. However, is actually very easy once you manage to learn it completly.

Review Source: Capterra
 

Sarah from FiscalNote
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

It's been a great comprehensive view of all the contacts we manage at FiscalNote.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It's great to have access to so many integrations and add ons so that all your work comes together nicely.

Cons

The lightning version is awful to use. It's still really buggy and definitely shouldn't have been released when it was.

Review Source: Capterra
 

Hayden from Toledo Business Services, LLC

November 2017

November 2017

Reliable and just a brilliant product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Finding new clients and staying up to date with current ones!

Pros

The amount of info you can get in a business/person is essential to the success of my business. Great product.

Review Source: Capterra
 

Jake from SnackNation
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Is the glue that holds a sales team together

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A cohesive sales process that is held together by Salesforce

Pros

Salesforce reporting is top notch. It allows me to take a deep dive into any part of the sales process I can imagine

Cons

Some of the more in depth or complicated reports require you to be a SFDC expert to both set up and keep running.

Review Source: Capterra
 

Joe from VaxCare

November 2017

November 2017

A very broad program, that features a lot of customization, however, it is not user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very customizable. You can mold SalesForce to best fit your business. It's certainly the most broad CRM available on the market.

Cons

The user interface is confusing and complex. It is not user-friendly. Inferior products look better and are easier to use.

Review Source: Capterra
 

Brianna from Instructure
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

Salesforce is an awesome place for tracking tickets and holding information for accounts we manage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Salesforce for an abundant amount of things at my workplace, mainly for help tickets submitted for our software users. Instructure has customized a lot of what we see in Salesforce (views, queues, etc.). Working in a software support position where all tickets are managed through Salesforce, the customizable options make a world of difference in making our agents jobs easier. It's easy to navigate and intuitive.

Pros

We use Salesforce for an abundant amount of things at my workplace, mainly for help tickets submitted for our software users. Instructure has customized a lot of what we see in Salesforce (views, queues, etc.). Working in a software support position where all tickets are managed through Salesforce, the customizable options make a world of difference in making our agents jobs easier. It's easy to navigate and intuitive.

Cons

As a supervisor over a support team, I handle a lot of requests regarding the routing of tickets and how or why tickets route the way they do. I do still have a lot of confusion about the way tickets are routed but I believe that mainly has to do with the setting for each account we have in Salesforce. There is a learning curve but I just started in this position and have a lot to learn regarding the behaviors in Salesforce. We have a Salesforce Trailhead admin expert that is my go to for all Salesforce questions and he can pretty much resolve every issue that comes up for me. For the most part I find Salesforce very user friendly and intuitive but again, there is always going to new things I can learn to utilize it better.

Review Source: Capterra
 


November 2017

November 2017

A very robust and flexible platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased productivity

Pros

Very flexible
Customizable
Great custom reporting feature
Email and calendar integration is easy with a simple plugin

Cons

It might be too flexible if that makes any sense. Each organization's platform is different so that takes time to get used to. The new version of lightening can be buggy and isn't as intuitive as it could be

Review Source: Capterra
 


November 2017

November 2017

This software I personally believe is a little overpriced.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functionality to be able to send campaigns to personas in a specific list is nice however for the functionality there are many competitive sophomores out there with a better price point.

Cons

Overall this software can be more expensive than one would want to pay for something that can have the same functionality in a pay-as-you-go system. I would say you have to be a medium-sized business to really take advantage of this as an effective price point.

Review Source: Capterra
 


November 2017

November 2017

The software is very nice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A whole lot.

Pros

Their CRM product has a really nice UI. Very intuitive and so we didn't need to train people much to utilize it.

Cons

I do not like that you have to log in to the website download the newest software packages. The server should handle the proof of verification.

Review Source: Capterra
 

Emily from Cookeville Regional Medical Center

November 2017

November 2017

I used the Salesforce software for one year and liked the functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Salesforce software is really reasonably priced for what you get which was excellent for our organization!

Cons

The Salesforce software can do so much it is difficult to utilize all of the functionality offered.

Review Source: Capterra
 


November 2017

November 2017

Salesforce is very powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automated a lot of processes within our company.
Gave us a central way to manage our business and move away from excel.
Allowed for better reporting and high level view from management.

Pros

- Very customizable, pretty much can do anything you need
- The new lighting experience brings a long overdue visual overhaul
- Integrates with a lot of third parties to increase productivity

Cons

- Clunky UI at times
- Can be confusing to use and get used to. Needs better training docs
- Can get very expensive using add-ons for some basic functionality.

Review Source: Capterra
 

Ken from CrowdSource

November 2017

November 2017

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very easy to use, and not extremely difficult to customize. Whether I need to track past activities or set reminders for upcoming tasks, it does not take too much time

Cons

The technical support offered by phone is subpar. Although there are online guides and email support - sometime phone support is most important. The phone connection was bad, the person did not understand my issues, and they were hard to understand as well.

Review Source: Capterra
 


November 2017

November 2017

Happy Salesforce User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I liked the sales tracking capabilities.

Pros

I love the ease of customization with Salesforce. Pulling customized reports was essential in my line of work. Salesforce made this a piece of cake.

Cons

I feel that the user interface could use a bit of work. Certainly not the worst UI, but on any given day you could find yourself scrolling and scrolling...

Review Source: Capterra
 

Cecelia from Neighborworks Sacramento Region

November 2017

November 2017

I use Salesforce daily to update my counseling session with foreclosure homeowners.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to monitor my counseling sessions and do follow up with the homeowner on a weekly basis. I can refer to my notes on each call.

Pros

I like Salesforce easy to use this system when counseling homeowner and updating information in the system. Also when making calls to customers it logs it right away. Very easy to use.

Cons

The system times out at times when you haven't used it for a while and you will have to wait to get and an email code to get back into the system. The budget information needs to add more information in the expense category.

Review Source: Capterra
 

Rachel from NeoCertified

November 2017

November 2017

Salesforce is a great sales software tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales teams use it to document all clients.

Pros

Our marketing and sales teams use Salesforce on a daily basis and love the ease of use and intricacy of its features.

Cons

Salesforce could be a bit easier to learn when first using its many functions. There's a lot inside of the platform.

Review Source: Capterra
 

Manuel Alberto from Promec Ingenieros, C.A.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Salesforce, Exceptional Data Holding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Data management has been great - Have one CRM as the source of everything. Reports and dashboards with key analytics are set automatically to keep the team updated on needs. Our global NFP is consolidated for revenue and donor management.

Pros

I have used Salesforce in two mediums, and in two different job roles. Salesforce presented student information, documentation, and a clean picture of data points and information I needed. The platform worked well in that I was able to find and edit information with ease.

Cons

It can be easy to get lost in the backend as an Admin. Since this CRM is so customizeable, it can be overwhelming when first starting out.

Review Source: Capterra
 


November 2017

November 2017

Customizable CRM that could use a facelift

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lot of fields and data can be entered and customized.

Pros

Every item is customizable, every field can be adjusted or customized to suit your business. It allows you to enter and create fields, which is great because of the amount of data you an enter.

Cons

The interface is not new, very outdated. You have to log in every task manually, it does not allow you to automatic cadences.

Review Source: Capterra
 

Dana from Contigo
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Sales force is a program I use in order to put in my time at work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to input my work hours easily and efficiently.

Pros

I like it because it is easy to use and it works well. It works well for a beginner as well. It is easy and convenient to use

Review Source: Capterra
 


November 2017

November 2017

Powerful Tool - Lots to integrate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We took our company into the 21st century on a lot of levels. This is one of them.

Pros

Before implementing it I had used a very sophisticated and integrated version of Salesforce. At an SMB, a lot of those tools have come in handy. It helps centralize our lead generation and sales pipeline and it also gives visibility to managers and owners who are not in our office. A ton of resources available online. Google any problem you have and there is a solution to help.

Cons

You need to be well versed in the back end to not screw anything up. There is a lot in the backend so be careful.

Review Source: Capterra
 

Sia from D4C Brands

November 2017

November 2017

Salesforce plays an integral part in staying on task in my role as Doctor Liaison.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce allows my team to be held responsible and stay organized in what could be a rather chaotic job of keeping track of potential referring offices and those that refer.

Cons

My management team has shared the software can be pricey but doing my job without it would be less productive.

Review Source: Capterra
 
 
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