Salesforce.com CRM Software


 

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.

The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.

Salesforce for Outlook allows users to synchronize contacts, calendars, emails and tasks in both applications. Salesforce for small business allows users to manage contacts, track sales deals, manage tasks and events, harvest leads and track performance. The Salesforce enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations and more.

CRM Salesforce solutions are available only for software-as-a-service (SaaS) deployment. Force.com provides a technology stack that covers database and security as well as workflow and user interface.

 

Salesforce.com - Sales executive dashboard
 
  • Salesforce.com - Sales executive dashboard
    Sales executive dashboard
  • Salesforce.com - Track opportunities
    Track opportunities
  • Salesforce.com - Mobile view
    Mobile view
  • Salesforce.com - Mobile search
    Mobile search
  • Salesforce.com - Mobile customer information
    Mobile customer information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

6,818 Reviews of Salesforce.com

 

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Software Advice Reviews (2,009)
More Reviews (4,809)

Showing 1-20 of 2,009

Bob from Dooney Real Estate Group
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

It's All in the Training

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Salesforce offers many excellent products regarding data management. A good value for the money and a fantastic product if you invest in time (and money of necessary) to receive continued training, learning to know and understand all of the benefits of this wonderful sales tool.

Pros

I have used both Phone Burner and data management tools from Salesforce. They provide an excellent product at a very competetive price.

Cons

The products have many features are sometimes hard to find without proper training. I also noticed with Phone Burner that it crashed or I had to reboot a few times per day... but I was able to call over 800 numbers per day with their single line dialer, so I was working it hard.

Review Source
 
 

Georgia from Tabarka Studio
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

setting up sales force

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

seems great so far!

Pros

the follow up capability for sales, the oragnization of the data and how easy t ocomminucate iwth co workers on projects to cut down on emails texts.

Cons

the complication of the process and fields, more than we need, but the good par is we can take away anything we do not need

Review Source
 
 

Gloria from FCA
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Best CRM software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

In our day to day activity we use this software to increase and keep track of our sales figures and improvement projects.

Cons

Keeping records and analyzing needs skills and also we need little more customized area developments to increase our outputs.

Review Source
 
 

Kayla from Howard CM
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customized dashboard so that when you log in, the tool’s dashboard gives you a huge range of report widgets in which you can select what you want to view each time you log in

Cons

For some of the smaller businesses, pricing may be an issue. Although the support and solution center offers affordable prices even for small businesses, it can still be a heavy expense

Review Source
 
 

Caio from Delphi Forwarding
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Faced a good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Features & Tools, both of them are easy to use and compromised and comply with providing the excellence of what we need.

Cons

Customer services support have take more than usual time to provide the feedback on some of our requests.

Review Source
 
 

Siddesh from Marimba Auto
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Multiple connection possible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This salesforce.com allow your connections grow into thousands by connecting to different apps and then focus on the type of group you want.

Cons

This gives multiple directions and suggestions, but one has to choose wisely and any wrong will lead to a different way.

Review Source
 
 

Halima from Veris
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Continuous training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

They always send free webinars and conference, so you can keep training your sales team
The customer support answer fast
Have a really friendly interface

Cons

Some concepts are redundant
No so much difference between a feature and another
Many ways to do one thing
When you are invetigating for buy or not the software the sales team is too intense

Review Source
 
 

Mary from SC Technical College System
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Helpful Ticketing Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce does a good job figuring out the structure in which tickets need to be placed in the system. There are lots of options for customization.

Cons

The organization of the tickets once they are placed into the system is not my favorite. It seems like they should be a bit more streamlined.

Review Source
 
 

Bob from Albuquerque Windustrial
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Overwhelming when you first get started...but hang in, it's slowly coming together

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

An amazing CRM for the price and much more compared to another product I was getting ready to use for the same price.

Cons

Like being dropped in the middle of DT Chicago without a map, bus info, restroom etc. But it's ok, i"ll get there..

Review Source
 
 

Scott from Those Guys
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good concept. Time consuming.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a helpful tool, but I think it takes too much time to maintain on a regular basis. You almost need a dedicated person to run salesforce.

Pros

Had a lot of good features to track clients and there personal interests. Has good linking and benefits multiple persons per company.

Cons

Expensive. Difficult to figure out on your own, too much info. Takes a lot of time to maintain daily.

Review Source
 
 

Bhushan from Enzigma
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

An awesome platform for web development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Rich Framework
Ease of use
Complete CRM
Licensing
Email functionality
Trailhead, a training tutor
Documentation

Cons

Governor limits :
Enforcement of test methods,
Limited SOQL per transaction,
No Responsive UI in classic salesforce,

Review Source
 
 

Nicholas from The Insurance Crew
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very powerful software application. Great for tasks. Has many functions and integrates with other programs well.

Cons

VERY EXPENSIVE and not easy to use. Too many features cause too much chaos. Hard to just see basic tasks.

Review Source
 
 

Vinay from Kony Labs
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Great Tool on Cloud with super documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are using Sales, Service Cloud, Customer and Partner community. We are extremely satisfied with the Tool. Best Cloud bases ERP available on market. Salesforce is easy to deploy and very powerful and can be customized at great extended to map your company business processes.

Pros

1. Fully configurable
2. Quick and Easy Deployment
3. Vast Range of Products
4. Industry Leader
5. Service Availability
6. Reliable

Cons

1. Poor Customer Support
2. Turn around time for new functionality is very slow
3. Huge backlog of Ideas

Review Source
 
 

Dillon from Riskalyze
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

CRM for the Modern Era

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Salesforce is used by our entire company to organize our interactions with customers and potential customers. It provides a central database with which we can house all the necessary information on our customers and prospects. We use it to house Billing information, Keep track of sales activity and opportunities, round-robin leads to our sales reps and track who is a customer.

Pros

Salesforce is a very powerful CRM that can be customized to the needs of the customer. If you are willing to commit the time to it, you can create whatever you need in terms of structure and fields. Salesforce allows you to create detailed processes/workflows. Integrating with a large number of other products in the SAAS industry. Salesforce has a very powerful reporting ability. You can build out dashboards and other views that allow you to keep track of import stats, keeping your team on track with its goals.

Cons

Salesforce is not the most user-friendly CRM and doesn't focus as much on User Interface. When importing large amounts of data to Salesforce it's easy to make errors and dealing with duplicates can be very time consuming and difficult

Review Source
 
 

John from Financial Services
Specialty: Other services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Best CRM tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Salesforce is the standard for CRM. It has features and functionality you need for a CRM system. Has everything for creating leads, contacts, accounts and opportunities. Also reports and features.

Cons

It's more expensive than other CRM products in the market but I think Salesforce is a better product.

Review Source
 
 

Darylen from HomeAway Inc
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

Very Handy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Salesforce to outlook can be a bit of pain, for some reason the connection outlook isn't always able to connect to sales force so you end up having to add a long alpha numeric URL added to your emails in order for the email to be recognized in salesforce.

Pros

The flexibility is great, this application allows you to simplify work processes while still retaining visibility for all the details needed for day to day task

Cons

Not a lot of cons, maybe more Instant Messaging functionality, would like to there to be a Pop up window for instant messaging

Review Source
 
 

Fabian from Flawless Prints
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

In-depth and comprhensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything you need, but a bit on the tricky side to use and show employees how to use. The learning curve is much bigger than other CRM's I've used for my business. However you can get the most statics and analysis with salesforce.

Cons

I found it more intricate to use and a lot harder to implement company wide. After trying with 3 employees and seeing them struggle I gave up and went elsewhere.

Review Source
 
 

Adonis from Fujitsu Telecom Systems Philippines Inc.
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Your window for customer satisfaction

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Salesforce.com offers CRM on-the-cloud to manage your customers without investing to hardware and setting up physical infrastructure. Just login and ensure your customer satisfaction.

Cons

The system offers convenient process, it is advisable to follow the offered process instead of adapting your existing company process.

Review Source
 
 

genera from 7west management
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

salesforce is awesome

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use and the vast number of third party integrations available. The system is consistent and intuitive, making for quick user adoption. The number of add-ons available for Salesforce is nearly endless - meaning you can tweak the system to fit almost any need.

Cons

Reporting is robust but not the reports are not particularly easy or straightforward to generate. You need a Salesforce admin or somebody very well-versed in Salesforce to be able to take advantage of the advanced reporting capabilities.

Review Source
 
 

Emanuela from Wolter Kluwer TAA - CCH Tagetik
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

Comprehensive CRM for sales and marketing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

We migrated from MS Dynamics to SFDC last year and our sales and marketing processes are now improved and simplified. We integrated SFDC with Marketo and we solved some important issues we had with MS Dynamics. The integration is native and easy to manage. SFDC is a very comprehensive tool but at the same time intuitive.

Cons

The customization of SFDC requires a dedicated admin person in the company as well as an external consultant firm. License fees are very high.

Review Source
 
 
 
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Showing 1-20 of 4,809


June 2018

June 2018

Slows field work down and makes simple functions take longer, but if used, provides insight to mngrs

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Management awareness seems better, but it's really only translating the data that is fed by the field teams, so if the teams don't fully adopt, the data loses value. Teams consistently fight full adoption.

Pros

The ability to distill vital information across any number of fields and employees into usable data for management.

Cons

Bloated, needs customized often and is expensive to manage. Simple tasks require slow manual updating and waiting to be completed if SF is being used properly. Field teams often end up only using the features they absolutely have to use by company mandate, and manage their actual workflow independently.

Review Source: Capterra
 

Gregory from RMFP Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Salesforce was used integrated with an insurance company's software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ability to do afflictions through the system

Pros

Web interface is slick and easy to use. The interface with the other software is seamless and worked really well. Quick login protocol

Cons

without internet the software does not work. Would be good to be able to have a mini local copy on a computer or other device.

Review Source: Capterra
 

Elaine from St. Mary's University
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

The Cadillac of email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest benefit was being able to control the email HTML so I could make things responsive. So many other EMSs change your code so much it no longer works once people actually receive it.

Pros

I used mainly email automation. The best part about it was how flexible and customizable it was - you can set up triggers however you need to, set up dynamic content using their proprietary Ampscript which is very easy to learn, you can paste in straight-up HTML and it does not mangle it like so many EMSs do.

Cons

Its strength is its weakness. Even setting up a very basic trigger to actually send an email seems very complicated, and it's nerve-wracking every time you need to send something manually.

Review Source: Capterra
 


June 2018

June 2018

Data Segmentation for marketing campaigns

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that is is simple to use. The platform is built for easy navigation, and it is easy to find what you are looking for within the website. You may need to ask your employer for help to understand the website, but once he gives you the basics then the rest is easy.

Cons

I wish the SQL version of the software would be updated to include the newest features of SQL. There are several functions that would allow my company to make processes easier if the latest SQL was used.

Review Source: Capterra
 


June 2018

June 2018

It is not just a Sales and support tool as the name suggests. It is much more than that.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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The sales and CRM data was highly distributed in our case and Salesforce helped aggregate all of it under one umbrella.

Pros

The cloud based functionality is mature and easy to use and there are a lot of features available some of which I haven't explored yet since I started using it. Readily available Email templates are just great.

Cons

The mobile interface needs some work. Sheer amount of configurations available might make someone overuse it and later re-implement the whole thing. My fault rather than the system's.

Review Source: Capterra
 

Ekta from Appsolutely Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Best CRM software in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All global sales leads in one place. Its really helpful in consolidating as well as strategizing sales.

Pros

It covers almost all aspects one would need from a CRM. We use it at a global level to consolidate leads and can cross reference sales teams in different geographies.

Cons

It is sometimes too elaborate and we were unable to use it for sub businesses which required lesser information as junior sales staff was working on it.

Review Source: Capterra
 


June 2018

June 2018

Salesforce was brought in as a demo at my previous employer. It was great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Speed!

Pros

I love the ease of use and how simple it is to use on a tablet. I also love how responsive it was. It would pull my data on the fly, very quickly.

Cons

There really wasn't anything I didn't like about the software - but my company ended up not going with it because they claimed it was too expensive.

Review Source: Capterra
 

Peter from W&D

June 2018

June 2018

It's a great tool for sharing information among colleagues and staying updated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Multiple areas to save information, set reminders, and generate reports. The reports are easy to customize and very versatile. It helps me do my job better

Cons

Having to frequently log back into the system although that may be an internal security company setting. Toggling through pages may also be a better way to review information

Review Source: Capterra
 

Rob from Lending Club

June 2018

June 2018

I would take documents that were sent to via email and move them somewhere else.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Multiple searchable fields make it easy to search. With just the smallest bit of information regarding a customer or client, you are usually able to locate them.

Cons

I had trouble getting it to work in tandem with other softwares. For instance, documents sent there would need saved and re-uploaded to other areas instead of people to easily to push to a new location.

Review Source: Capterra
 


June 2018

June 2018

Lots of information packed into one software program, just hard to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that you can fit a whole lot of information on each customer/client and track who is making changes. It makes life so much easier for the person using it.

Cons

Because there are so many parts in salesforce, it is hard to learn the program. I had to watch a lot of tutorials and spend a while playing with the software to get the hang of it.

Review Source: Capterra
 

David from 30 Watt
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Salesforce has been a great CRM system for us to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking of sales opportunities and reports that are able to show us what's in the pipeline as far as product sales or forecasting.

Pros

The social aspect of it and how you can tie salesforce into a lot of other programs. The customizable dashboard is another feature that has been helpful for us.

Cons

Pricing and complexity within the actual program. We've had some issues learning some of the tools that are at our disposal. And being a smaller company, I know the cost is high.

Review Source: Capterra
 

Noelle from Smith Realty Inc.

June 2018

June 2018

Salesforce is a great customer platform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about the Salesforce software is the ease of use and the way it helps you ring up orders easily. This is a great customer sales platform.

Cons

There is nothing that I don't like about this software. Salesforce offers a way to do business with ease.

Review Source: Capterra
 


June 2018

June 2018

Salesforce is a favorite among the sales team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software keeps me focused and has greatly increased sales overall. This is a tool every sales team member should afford.

Cons

Sometimes I feel overwhelmed with all the options when entering a new prospect business or client. There is a learning curve.

Review Source: Capterra
 

Lisa from IMCD

June 2018

June 2018

Sales-focused CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great interface. Easy to keep in touch with customers. Work great for online sales campaigns and keeping customers up to date.

Cons

Can be somewhat difficult to navigate due to complicated interface. Sometimes simple tasks take a longer learning curve than expected.

Review Source: Capterra
 


June 2018

June 2018

My 'brain'

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Salesforce helps me to organize all contacts and business offers and to have it all in one place. It is also good for ticketing.

Cons

It has too many functions, which makes it harder to use and it is not very convenient for smaller business.

Review Source: Capterra
 


June 2018

June 2018

It is a really great tool. Too complex as it has a lot of object types, default and custom attribute

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It really helps in integrating our product and to understand the functionalities of this platform. There isn't any other CRM software out there in the market that could compete with Salesforce. It has helped me understand what is the relation between every object and their use cases. Also the schema builder and lightning builder are great tools that help in digging in to understand the mapping between each object. This definitely adds more clarity to the whole platform and eases the overall functionalities used.

Pros

The classic UI of the software platform seems very user friendly and easy to use. Also it is easy to navigate to each of the tabs like Leads, Opportunities, Campaigns, etc. Searching for features like recird types or creating new default or custom fields doesn't take much time with such flexible UI.

Cons

On switching from classic to lightning experience, the overall UI and UX had a drastic change. Also, for learning the entire platform, for especially a new user it would take really long. Thus, I would suggest to provide walkthrough that could help us reach out to main functionalities in a faster manner.

Review Source: Capterra
 

Dalibor from KAMELEYA LTD

June 2018

June 2018

Most complete CRM and ERP tool without competition. It can do everything.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Best opportunity and prospects management tool that exists. It allows nurturing leads, converting them to opportunities and closed sales. All transparent and with lots of options.

Pros

Best feature of salesforce is that they have tought about everything. You can do all your business in it, including pricelist, contact management, mailing, mail campaign tracking, opportunities management etc.

Cons

Sometimes it is hard to use it way you want, and customizations (if needed) are costly. Overall solution is extremely capable, but that comes with its price.

Review Source: Capterra
 

Vanessa from Sprint

June 2018

June 2018

Using Salesforce in my ever day work really helped me stay on task. I was easy to reach and can conf

Ease-of-use

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Product Quality

Customer Support

Value for Money

Ease-of-use
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Better stronger sales, the ability to communicate with whom I needed to at a moments notice.

Pros

Ease of use.Also real time feature is impeccable! I have the ability to put in my sales and make corrections at anytime . I love it !

Cons

I have no complaints whatsoever. My coworkers were a bit skeptical at first but now we wonder how we ever got along with out it!

Review Source: Capterra
 

Amanda from Blue Sky eLearn
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great CRM especially for sales and implementation workflow!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

Great at tracking information. Easy to review and update info. Wonderful tool!

Pros

It's very easy to use. Reports are really easy to run and create as well. Getting our admin to add fields is always pretty simple as well.

Cons

It was difficult to learn it at first. Within my organization there are a lot of people who use the classic view. I use the lightening view, because I'm new to the field and didn't have any past experience to bring to it. I find it difficult when talking with peers that are using the Classic view only because I'm not as familiar.

Review Source: Capterra
 


June 2018

June 2018

Salesforce is a user-friendly software used in the business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Effieciency

Pros

Salesforce is a user-friendly software used in the business. Agents use it with ease and confidence that they have completed the tasks they need to do.

Cons

Acquiring a license to have an access to use it is quite expensive. There are tabs that are not applicable to the

Review Source: Capterra
 
 
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