# SAP Service Cloud Software Reviews, Demo & Pricing - 2026 > Review of SAP Service Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/sap-service-cloud-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / SAP Service Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # SAP Service Cloud 2026: Benefits, Features & Pricing Wondering if SAP Service Cloud is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview SAP Service Cloud 4.5 [(2)](https://www.softwareadvice.com/help-desk/sap-service-cloud-profile/#reviews) Pricing Pricing available upon request ### About SAP Service Cloud SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations. SAP Service Cloud Portfolio features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise. The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management. SAP Service Cloud Portfolio offers support through an online knowledge base, support portal and via phone. Wondering if SAP Service Cloud is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## SAP Service Cloud User Interface ## Popular SAP Service Cloud Alternatives Main Product SAP Service Cloud 4.5 [(2)](https://www.softwareadvice.com/help-desk/sap-service-cloud-profile/#reviews) Ratings Breakdown - 4.0Ease of use - Value for money - 4.0Customer support - 4.50Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) 4.5 [(848)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.38Value for money - 4.50Customer support - 4.30Functionality Pricing Starting at $29.00 per month Get Price ## SAP Service Cloud Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SAP Service Cloud Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of SAP Service Cloud Activity Dashboard Activity Tracking Assignment Management Call Routing Chat/Messaging Communication Management Contact Database Contact Management Customer Complaint Tracking Customer Support Data Import/Export Document Storage Forecasting Gamification Interaction Tracking Inventory Management Knowledge Base Management Lead Management Marketing Automation Monitoring Performance Management Real-time Consumer-facing Chat Routing Self Service Portal Support Ticket Management Support Ticket Tracking Ticket Management ## SAP Service Cloud User Reviews Overall Rating 4.5 Ratings Breakdown 5 50% 4 50% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.0 Customer support 4.0 Functionality 4.5 Have you used SAP Service Cloud and would like to share your experience with others? Daniel C. Verified reviewer Insurance 11-50 employees Used daily for less than 2 years Review source Reviewed May 2023 increasing the efficiency of customer service 5 All the response processes are faster to solve and easier to follow up to finalize, the tickets are ordered by categories and it helps to make it faster to solve Ratings Breakdown 5 Ease of use 4 Customer support 5 Functionality Pros: Thinking about the attention that is given to each of the clients via virtual, it was decided to hire SAP Service Cloud to provide a better experience and a faster, more efficient, personalized response mode, being pleasant for the clients and that their concerns or requirements be solved faster Cons: fortunately I have managed to have a pleasant experience without something along the way that I dislike or affect its operation Read More VR Verified Reviewer Computer Software 1001-5000 employees Used daily for less than 2 years Review source Reviewed May 2023 comprehensive solution for customer service and support 4 Ratings Breakdown 3 Ease of use 4 Customer support 4 Functionality Pros: Offers a customizable interface and workflows to meet specific business needs. Cons: Can be complex and require specialized knowledge and training to implement and use effectively. Read More Showing 1 - 2 of 2 Reviews ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **122** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **120** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **79** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **67** times Stuck Between Options? Our experts can help you compare SAP Service Cloud with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice