

SapphireIMS Software
FrontRunners
About SapphireIMS
SapphireIMS Pricing
Please contact Tecknodreams Software Consulting directly for pricing information.
Starting price:
$1,500.00 per year
Free trial:
Available
Free version:
Not Available
1 / 6






Image 1 of 6
Incident management
Other Top Recommended Help Desk Software
SapphireIMS User Reviews
OVERALL RATING
Showing 1 - 5 of 47 reviews
Pradeep
Company size: 10,000+ employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
September 2017
This software has all the required features.
Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.
Pros
This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.
Cons
With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.
Pramod
Time used: More than 2 years
Review Source: Capterra
September 2017
A complete IT management product !
Pros
The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing . ITAM and BSM module perform pretty good job . From an implementation perspective, the product is quiet easy to learn,implement and configure With latest patches being released every quarter the product is loaded with an ever growing list of new features
Cons
Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements
Mangesh
Company size: 10,000+ employees
Industry: Mining & Metals
Time used: More than 2 years
Review Source: Capterra
February 2020
Support & Services
We are using it for ITSM & ITAM tool for JSW.
Pros
Flexibility. Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement.
Cons
Support & Services are not upto the mark, new process flow development takes too longer time. Road map for next 5years is not available, as we have asked for voice/chat BOT which is still under beta. Upgradation of the tool is cummebersome work not updated latest patch yet. Support & services team needs to improve a lot.
Jinesh
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
January 2020
I strongly recommend SapphireIMS as ServiceDesk tool
Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.
Pros
This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.
Cons
Initial configuration is little bit complicated. But this part will be taken care by their technical team.

Response from Tecknodreams Software Consulting
Thanks a lot for being our valuable customer and sharing your review comments. We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.
Replied January 2020
Aasif
Time used: More than 2 years
Review Source: Capterra
November 2017
Using this product since last 5 Years. Fantastic IMS Tool which can be customized as per requirement
Pros
Customization as per the need has been the most significant and substantial feature. ITAM feature has made tracking of the assets easy and manageable with complete capturing of Asset Life Cycle. I have tested almost all the features by configuring it and using it efficiently. The Infrastructure Change Management Process that was customized as per the requirement with RCA Form built inside the tool was amazing.
Cons
The Support needs improvement. Not everything can be done remotely. The patch management feature eats too much of bandwidth which needs improvement.