SapphireIMS

RATING:

4.4

(60)

About SapphireIMS

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, change management, a service catalog, customizable workflows and reporting. SapphireIMS offers service desk features, asset management, inventory and compliance management, service automation, and business service monitoring capabilities within a suite. Other features include SLA management and monitoring, built-in ITIL standard process templates, ticket creation, a known-error database and a user portal. Users can provide customer support, manage IT assets, control inventory, manage policies and licenses, automate IT processes and monit...

Awards and Recognition

FrontRunner 2017
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

SapphireIMS Pricing

Please contact Tecknodreams Software Consulting directly for pricing information.

Starting price: 

$1,500.00 per year

Free trial: 

Available

Free version: 

Not Available

Incident management

SapphireIMS Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SapphireIMS

1 - 5 of 60 Reviews

Listin

Construction, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Flexibility and Ease of use

PROS

Very customizable and can be moulded to meet our Business needs.

CONS

Patch Management Solution which has a lot of manual configurations compared to SCCM

Reason for choosing SapphireIMS

Flexibility and ease of customization. Also, price point was a big decider.

Reasons for switching to SapphireIMS

Wanted a solution which has the complete ITSM suite

Pradeep

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

This software has all the required features.

Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.

PROS

This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.

CONS

With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.

Mangesh

Mining & Metals, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2020

Support & Services

We are using it for ITSM & ITAM tool for JSW.

PROS

Flexibility. Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement.

CONS

Support & Services are not upto the mark, new process flow development takes too longer time. Road map for next 5years is not available, as we have asked for voice/chat BOT which is still under beta. Upgradation of the tool is cummebersome work not updated latest patch yet. Support & services team needs to improve a lot.

kalpesh

Banking, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

SAPPHIRE IMS RELATED

VERY GOOD AND EASILY TO USE AND VERY GOOD SUPPORT TEAM

PROS

WE HAVE EASILY MANAGE OUR IT RELATED ASSET AND INVETORY AND EASY TO USES VERY LITE SOFTWARE...

CONS

AGENT RELATED BEAUSE SOME TIME SPPHIRE AGENT NOT DISCOVERY PROPER DETAILS AND PATCH MANAGEMENT NOT WORKING PROPERLY.

Rahish

Biotechnology, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed December 2023

Overall Good Some additional Features is required

Good, but need to improve Some additional features as compared to sodesk, manage engine application

PROS

Freandly customization feature in application where we can customize the application

CONS

Implementation Support was not good every team asking for scope of project

Reason for choosing SapphireIMS

We have taken multiple application trail