Very customizable and can be moulded to meet our Business needs.

Patch Management Solution which has a lot of manual configurations compared to SCCM

Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.

This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.

With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.

We are using it for ITSM & ITAM tool for JSW.

Flexibility. Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement.

Support & Services are not upto the mark, new process flow development takes too longer time. Road map for next 5years is not available, as we have asked for voice/chat BOT which is still under beta. Upgradation of the tool is cummebersome work not updated latest patch yet. Support & services team needs to improve a lot.

VERY GOOD AND EASILY TO USE AND VERY GOOD SUPPORT TEAM

WE HAVE EASILY MANAGE OUR IT RELATED ASSET AND INVETORY AND EASY TO USES VERY LITE SOFTWARE...

AGENT RELATED BEAUSE SOME TIME SPPHIRE AGENT NOT DISCOVERY PROPER DETAILS AND PATCH MANAGEMENT NOT WORKING PROPERLY.

Good, but need to improve Some additional features as compared to sodesk, manage engine application

Freandly customization feature in application where we can customize the application

Implementation Support was not good every team asking for scope of project

We have been using Sapphire ITAM and ITSM for last 4 years. After implementing Sapphire in our environment, we have improved our compliance and service.

Nil

Easy to use for user end. Just a step away to drop a mail & that mails converts int as ticket. But this should be auto basis & not like that user has be a part of sapphire.

User interface is not friendly. It seems like old fashion dashboard. It should be more attractive & animation things we can implement. Not really happy with User interface

Patch Management, is very effective to our business

IT Automation it makes easy to complete the task in time

Multiple Active Directory Server integration for failover is challenge

I was able to customize the tool in the way I wanted. There were no tool based restrictions as found in other tools

Well designed product with various functions that are easy to configure, implement and use. If we compare it with other leading ITSM tools in the market, Sapphire stands out as one of the best among them

Support requested at odd hours in case of emergencies too has always been addressed. It meets our current requirements, do not perceive any con at the moment.

This is good product for assets management , help desk and many more features.

nothing every things are good in this product.

Asset Management, Service helpdesk, Incident management . Technical Support response is very good and resolves the issues in time.

All features are good and user friendly .

post sale support. customize as per enterprise need. ITIL compliant real time availability various reports to fit the need value for money

Configuring rules for software compliance and getting meaningful reports out of it is a challenge.

The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing . ITAM and BSM module perform pretty good job . From an implementation perspective, the product is quiet easy to learn,implement and configure With latest patches being released every quarter the product is loaded with an ever growing list of new features

Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements

Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.

This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.

Initial configuration is little bit complicated. But this part will be taken care by their technical team.

Customization as per the need has been the most significant and substantial feature. ITAM feature has made tracking of the assets easy and manageable with complete capturing of Asset Life Cycle. I have tested almost all the features by configuring it and using it efficiently. The Infrastructure Change Management Process that was customized as per the requirement with RCA Form built inside the tool was amazing.

The Support needs improvement. Not everything can be done remotely. The patch management feature eats too much of bandwidth which needs improvement.

We could able to save resource at great extent. This software helped us to automate escalation alerts. This improved accuracy in sending alerts to customer & customer complain reduced to complete zero.

Alert management & customization as per your expectation is unique about this product. We liked the support which is more prompt & effective. We would like to see active-active server methodology in sapphire which will help customer.

Im using this product since 2016 and this is good product

All modules are excellent and very easy to use and our system administration is also come to easy manage

All modules are excellent and very easy to use and our system administration is also come to easy manage

Asset Management, Ticketing system, Change/Incident Management, Alerting system especially SMS, etc.,

We are using this product nearly 8 years, there are lot of enhancement/upgrade took place within this product result into better performance & meet all our requirements. Excellent features like., ticketing, server monitoring, asset management, etc.,

Development team would take more priority to test and deploy the enhancements / fix requested by customer.

1) Easy to manage Asset Inventory. 2) Easily can get cost of purchase Assets of last week/month/Year. 3) We can install software through Sapphire Agent in Laptops. (Windows) 4) Able to see the installed software list in laptops (Windows). 5) Easy to take remote of system . (Condition is Sapphire Agent Should be installed in system).

In Ubuntu and Mac it shows all installed packages which include installed software also. In this when we want to check the installed software that time we see packages also.

Mail notification alerts and we can generate the customized reports We can track all the software and hardware in the organization

We can generate the reports of licenses software which are installed in the client system We can track the licenses software's purchase account and installed account

Mail notification alerts and we can generate the customized reports. We can track all the software and hardware in the organization

ITSM Portfolio with customization according to business need.

Dashboards customization flexibility by users are not available in simplified

very nice product to handle end points inventory and tracking.

very nice product to handle end points inventory and tracking.

Asset Inventory management and history of the Asset.

Customization and admin tools could be better

We could get transparency on our daily calls, Site engineers productivity & asset tracking. Very easy to implement and daily use. GUI for end user ticketing is also easy. Feature requests are also handle nicely.

Latest version requires Latest Server OS hence we could not update it to the latest and could not get the latest features, rest features are up to the mark.

This software is very helpful for Asset Management. we can find all asset details on single click.

User friendly dashboard of service desk. ticketing part is very good notification received properly.From last 6-7 years we are using this software for asset management & service desk.