TeamViewer
Help Desk Software for Schools
Compare All Help Desk Software for Schools
SolarWinds Service Desk
SolarWinds Service Desk
SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses...Read more
InvGate Service Desk
InvGate Service Desk
InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or othe...Read more
Asset Vue Inventory
Asset Vue Inventory
Asset Vue provides cloud-based IT asset management solutions, which helps businesses of all sizes across industries to track inventory in real-time and record their functional status and location. Companies in regulated industries...Read more
TeamSupport
TeamSupport
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information tech...Read more
Software pricing tips
Read our Help Desk Software for Schools Buyers GuideSubscription models
- Per employee/per month: This model allows you to pay a monthly fee for each of your employees.
- Per user/per month: Users pay a monthly fee for users—normally administrative users—rather than all employees.
Perpetual license
- This involves paying an upfront sum for the license to own the software and use it indefinitely.
- This is the more traditional model and is most common with on-premise applications and with larger businesses.
Rated best value for money
Document360
Document360
Document360 is a cloud-based help desk solution that enables users in businesses across various industries to create, collaborate and publish self-service knowledge bases for their products. Features include content management, gu...Read more
TeamViewer
TeamViewer
TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suita...Read more
Confluence
Confluence
Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature a...Read more
ActiveCampaign
ActiveCampaign
ActiveCampaign's category-defining customer experience automation platform (CXA) helps over 130,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pr...Read more
Asset Panda
Asset Panda
Asset Panda is a cloud-based platform for facility managers that offers a suite of applications including asset tracking and maintenance management. It is compatible with Windows, Mac, iPad, iPhone and can be used from anywhere wh...Read more
Popular Help Desk Software for Schools Comparisons
Buyers Guide
Last Updated: January 21, 2022For schools, keeping up with student and staff inquiries and support requests can be an overwhelming task—especially when there are physical help desks or administrative counters spread across a sprawling campus.
This is precisely where help desk software for schools can help. The tool acts as a single platform for raising tickets and managing and resolving queries, and it can act as a knowledge base for users. Schools and institutions can provide support and information for any request made by staff, students, or guardians from anywhere.
Besides query management, most school help desk solutions also provide self-service portals. From there, users can access relevant notifications, view or upload documents, and raise or escalate requests in contingency situations.
What is help desk software for schools?
School help desk software is a software application that allows a school's support staff to respond to queries from students, guardians, and faculty quickly, efficient, and reliably. Most school help desk solutions integrate a centralized knowledge base where students, guardians, and faculty can easily explore frequently asked questions and their answers.
Ticket management on DeskproCommon features of help desk software for schools
Help desk software for schools offers a wide variety of features depending upon the vendor and/or the selected bundle or subscription model. Some common features to look out for include the following.
| Ticket management | Open tickets and track them through to resolution. This also helps with tracking support responsiveness. |
| Knowledge base | Provides a centralized platform that responds to help or support requests, usually in the form of frequently answered questions (FAQs). |
| Workflow automation | Automatically assigns support tickets to relevant teams or departments for resolution based on the topic. Escalates support requests up a hierarchy chain according to predefined protocols. |
| Self-service portal | Enables students, staff, and guardians to create support requests. They can also track the progress of the request until it's resolved, including adding remarks or making modifications. |
| Custom forms | Allows support staff to create school-specific or even grade-specific fields to query forms. The ability to customize forms ensures flexibility of assigning specific fields to a ticket format. |
| Email-based ticketing | Allows users to raise support tickets by sending an email to a designated email address. Email support tickets are logged the same as any other tickets within the system. |
What type of buyer are you?
A school help desk is a useful application to have for query resolution and support. It's relevant if you are:
- A single-campus school: For a single campus with a small support desk, a help desk solution makes it easier to track and respond to incidents and requests quickly and easily, without any falling through the cracks.
- A network of schools: Such buyers usually have a dedicated central team that provides support to multiple campuses. Having a central help desk solution helps to unify the entire support process, regardless of location. This is also relevant for county and district school administrators overseeing multiple institutions.
Benefits of help desk software for schools
While the benefits of having a help desk tool for schools may have been clear by now, here's an overview of some of the most notable:
- Streamlined processes: The most important benefit of having a help desk tool for schools is reduced complexity in dealing with support requests from students and staff.
- Self-service options: A self-service portal and central knowledge base can help ensure that users find important information, even if support staff is unavailable.
- Customizations and automation: Customization of tickets and forms, as well as automated workflows increase the efficiency of support staff.
- Government education administrators can benefit from this tool by gaining access to issues and queries from areas of their jurisdiction in a few clicks.
Market trends and new features to understand
As with all software, help desk solutions for schools have evolved over the years. Here are some recent trends in the market:
- Rapid adoption of social media integrations: Some school help desk solutions have started offering integrations with social media platforms, allowing users to tag respective schools in their queries over social media. If the answer phrase is already in the knowledge base, it's answered automatically; alternatively, a new support request is raised and assigned to the support staff.
- Increasing popularity of mobile apps: An extension of the self-service portal, mobile apps allow a user to raise support tickets from mobile devices. Apps also provide access to knowledge base and important announcements on mobile devices.
- Artificial intelligence (AI) chatbots becoming commonplace: AI has seen rapid adoption in many software segments, and school help desk software is no exception. Through intelligent identification of words in queries, chatbots respond with preprogrammed answers and provide 24/7 support to students and staff.
Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.