ConnectWise Control Software


 

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.

ConnectWise Control is available on an annual subscription basis that includes support via phone.

 

ConnectWise Control - Linux view
 
  • ConnectWise Control - Linux view
    Linux view
  • ConnectWise Control - Mac view
    Mac view
  • ConnectWise Control - Windows view
    Windows view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

676 Reviews of ConnectWise Control

 

Start your review of ConnectWise Control

Click to start
https://www.softwareadvice.com/help-desk/screenconnect-review/
Software Advice Reviews (10)
More Reviews (666)

Showing 1-10 of 10

Austin from Rehmann
Specialty: Accounting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

It works well for MSPs but not for Enterprise

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to use, quick and pretty to look at. There are tons of options for customization and automation.

Cons

It lacks a Knowledge Base and out-of-the-box support for Change Requests and Problems. This may work for MSPs but for Enterprise organizations attempting to follow ITIL best practices, these prevent the product from being usable without spending hours to build custom solutions to fill these gaps. That being said, the cost, compared to other Help Desk software, is hard to justify.

Review Source
 
 

Michael from Neurospine LLC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Phenomenal remote desktop connection software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use and organize. After extensive research, we've found that this is the best remote desktop control software on the market for us. Easily connect to PCs form one terminal no matter where you are. Easily switch between monitors and open a chat session as well. More secure than RDP.

Cons

I had to dig pretty deep to find cons, but trying to share your screen while in a "meeting" requires input from the other party which can be confusing if they miss the pop up.

Review Source
 
 

Jeremy from Hardy Corporation
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Overall this is a remote support tool.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would defiantly refer ConnectWise if you are in the market for a remote tool.

Pros

Some of the pros of this product are the ease of use, the options to add your most used applications to the toolbox so that they are readily available to to deploy, and the simplicity of the layout.

Cons

Some of the cons would be the constant updates, which I understand they are necessary to improve any small issues that they may have.

Review Source
 
 

Riccardo from SITE
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Best remote control software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use
Bypasses admin controls for install
Only 1.5mb file for client download
Several features within software

Cons

Not very good for low bandwidth communications
Can become costly as additional licensing is needed
Wish you get send someone to an easy website like go to a.com/3838 and you will have access

Review Source
 
 

Ezra from BHHS
Specialty: Real Estate
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Great remote software product?

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to use, lightweight, and functional. It is very reasonably priced and it is easy to navigate users to the site.

Cons

Not a lot of information is given to the user after they are connected, especially with the unattended access. A 5 second warning should be given saying that "Admin is connecting to your PC in 5. . .4 . . 3."

Review Source
 
 

Maria from Epsilon
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

A decent solution for remote control and management. The pricing is better than most for what it offers.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The support and product have been outstanding, the best remote solution I have used. Ease of options for customers. Cost is definitely an plus.

Cons

It is very flexible but you may need to call into support if you cannot easily achieve what you need through the GUI.

Review Source
 
 

Garrett from Abundant Life Church
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great remote access software for the money! Has a learning curve, but comes with great customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great customer service helps with a (could be) confusing start to an even better product. All within a sound budget!

Pros

Once set up, a great way to remote access machines on a network. Easily distinguish who's is who's once it's setup and working right. Which customer service is GREAT at doing. No matter how many times you call, anyone is able and willing to help with a smile and a very friendly voice alongside patience. It's nice to see a screenshot of the user's screen of their last active desktop to help with troubleshooting or to know if remote access should be used at the time.

Cons

Talking about the ACCESS version of this software. Getting started can be a little confusing, if not difficult. I didn't think it would be a pain to install an EXE or DMG on every user's computer, but it most certainly can be. As the software doesn't pull the machine's user - just the machine name (which can be renamed). However, if multiple installs are going on, it can be difficult to discern who's machine is who's. Wake On Lan is very spotty - especially on Macs and even more so if on Wifi. This was something we wanted and it's aggravating when it doesn't work right.

Review Source
 
 

James from Technology intelligence Agency
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Quick, Simple & Cost Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Most professional platforms like ScreenConnect are hugely cost prohibitive. The top dogs usually want a few thousand a year to start. I suggest giving it a try. Working in the IT industry I have tried almost all remote access tools and I can't recommend ScreenConnect enough.

Pros

So when a user is having trouble with their device I direct them to the support site the through a wide array of options. Most commonly telling them the website and giving them a code or just emailing them an invitation. The user in trouble simply downloads and runs the file and I can connect and start helping them right away. ScreenConnect has a ton of helpful tools and makes it easy to convert one-time sessions into remotely accessible machines. It's really easy to manage a ton of clients. I was used to the best remote access tools and was extremely pleased with the superior quality of ScreenConnect remote sessions.

Cons

Their Samsung mobile device support is limited but having the ability to access large majority of android device screens is a huge advantage.

Review Source
 
 

Rashid from AGI General Contracting
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Interesting software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gives me the access I'm looking for towards another workstation/computer. It is pretty easy to set up.

Cons

Sometimes, the system is buggy and will cause my screen to blink as if someone is trying to get into my computer.

 
 

Marisa from Apex-Brasil
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

My impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a friendly software and very helpful for me. Also I think it have a nice design and a updated content .

Cons

I really would like see more options for me about the content and an easier way to save my researches.

 
 
 
Showing 1-20 of 666

Manix from Quebecom Info Plus

July 2018

July 2018

Good experience, work well in a small to big environment.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have more connection compare to competitors, for the same price, and this is good.

Pros

The speed connection is the key, to connect remotly. We use a lot of remote support applications but we finally choose this one, and in second, the price is good.

Cons

In a support team, each user need to get their own username. This is not that bad but, this is a con. Also the file sharing is sometime slower than expected.

Review Source: Capterra
 

Bran from BTS Tech Consulting LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Control is the best remote desktop software on the planet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to incorporate Control into our suite of software has proven invaluable. It simply works.

Pros

Best grouping interface. Plugins are outstanding. Updates happen frequently. The ability to customize UI.

Cons

Mac's can often black screen upon connection if a user is logged out for a period of time. Also, in High Sierra the agent often crashes.

Review Source: Capterra
 


July 2018

July 2018

Overall very good product for remote support for MSP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The basic remote control aspects of the program are great. Screen updates are quick and no lags or screen artifacts

Cons

There used to be a unlimited version you could buy and host yourself. That doesn't appear to be available anymore

Review Source: Capterra
 


July 2018

July 2018

Great support software that helps us manage our customers issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the ease of use and the ability to integrate with other products in our inhouse customer support solution.

Cons

Our development team had some issues when integrating the product and ran into a few road blocks that support did solve, but it did take time.

Review Source: Capterra
 

Marc from 911pcdoc Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

some of the best remote software there is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i can now remotely support all my clients on every platform them come to us on

Pros

love the easy of use for this application and the fact it works a crossed all platforms i have tried it on even android

Cons

none really the software is awesome i cant really find any faults with it at this time it just works on verything i run it on and gives me full control over what ever i work on

Review Source: Capterra
 

Mame from Global Econ

July 2018

July 2018

makes working from home a breeze

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I am very happy using ConnectWise to connect to my work computer from home. It's super fast and there is no lag unlike with other connect software.

Cons

If you're working on a maximized window (e.g. excel, or whatever) it's easy to accidentally click the "X" on the Conenctwise instead of on excel. I have to reconnect like fifty times a day since I keep accidentally closing out.

Review Source: Capterra
 


July 2018

July 2018

Easy to use remote software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use and can easily see what computers have been up for as well as the hardware and OS that you're going to remote into.

Cons

The file transfer is buggy and sometimes doesn't let you use it. The chat system also doesn't let you use it unless you're already remoted into the computer from my knowledge.

Review Source: Capterra
 


June 2018

June 2018

They best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it is easier to install the software to configure a new computer is the best applications for remote assistance

Cons

improve the development of mobile control solutions although already existing it would be great to be more sophisticated

Review Source: Capterra
 


June 2018

June 2018

Best remote control app for technicians on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use it daily to support remote users/computers

Pros

Speed, ease of use, functionality. I purchased the self-hosted model many years ago so the price was right, but it's still a good value for the money even at current prices

Cons

Ironically, the Linux version isn't as stable as the Windows version (supposedly). We run it on Linux and the service constantly crashes and restarts itself. Support said the software is made to natively run on Windows, and was "ported" to Linux and isn't as stable.

Review Source: Capterra
 

Nicholas from Christensen Financial, Inc.

June 2018

June 2018

Best Remote Support App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cheapest and more powerful remote assistant app on the market. Allows unlimited hosts (unattended systems). Quick and easy temp app for clients to run, no install required. Works with Windows, Linux, Mac, Android, and Apple and the site provides the correct client app based on the OS. Tons of tools and features and gives you the ability to add your own custom scripts and tools.

Cons

The mobile Support app is lacking both on the client and the support agent side. The support agent app works well enough if you need to access a system and down have access to a desktop. The support agent app is easier to use on a tablet or large mobile screen. The mobile client app only gives viewing access because the device would require root to give full access.

Review Source: Capterra
 

Paul from Gordonsuk Webmanagement

June 2018

June 2018

Excellent Remote Support Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An easy solution to remote support and at a great cost.

Pros

The software is so easy to use - very clear interface and easy to commence remote sessions with end-users. The ability to customise the interface and have additional features to hand which can be added at anytime, makes it a very flexible remote support platform.

Cons

Not really a lot to say in terms of what I did not like. Maybe at the entry level cost - you could allow 2 sessions to be run at once. Other than that - great product all round.

Review Source: Capterra
 

Aren from NICE Global

June 2018

June 2018

Great product for the price. We use this and continue to do so

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use is on target. Connection options are available as well which I love. Very stable when working with it

Cons

Reporting is limited. I would love to have a local version instead of logging into a website to use this product

Review Source: Capterra
 

David from Everest Refrigeration

June 2018

June 2018

Very useful tool for remote administration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy setup and use
Good Performance over WAN
App Extensions add a variety of features
I like the ability to setup predefined options for the client

Cons

Free version only allows 1 instance at a time

UAC issues with Windows 10 show no solution in the near future

Review Source: Capterra
 

Kyle from Bluegrass I.T. Solutions
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

I've been using ScreenConnect for 4 years now and absolutely love and depend on it to do my job!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The speed of the application is really what I love most about it. Connections to remote machines initiate and connect instantly. The application is full of features as well.

Cons

Cost. I'm a small business owner and my bottom dollar is always something I have to watch closely. I can always benefit from a discount!

Review Source: Capterra
 

AJ from AJ Managed Services

June 2018

June 2018

Easy, Quick and Feature Rich

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can connect to a client machine in seconds to troubleshoot an issue. Literally 2-3 mouse clicks and I'm on the machine. Saves huge time. Love the features: file transfer, messaging, reboot, reboot to safe, etc.

Cons

Customization isn't as intuitive as it should be. You name the 'company' at the time of client install file creation. You should be able to create a filter group with a drop down menu, instead of having to remember how you spelled it and manually typing it. That's my biggest peeve.

Review Source: Capterra
 

Drew from Soigne Corp

June 2018

June 2018

Works as decribed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

this particular software suite is faster than the product we previously used and pretty easy to learn

Cons

sending files often hangs after a while if you are moving large swaths of data
adding expenses is not very user friendly

Review Source: Capterra
 

Thileepan from Sakthimicro System
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy to control client desktop computers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to use

Pros

ConnectWise Control very easy to use and control long distance customers computers,
and very trusted remote applications,

Cons

Customer data & privacy is very importance. when we access our customer computers from long distance, we use only ConnectWise Control. because 100% secure applications. we also use for our partner remote meeting with ConnectWise Control

Review Source: Capterra
 

Tina from Infinit Technology Solutions

May 2018

May 2018

So much detail!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are so many potential analytics. Connectwise is a lot of application and should be a great resource for our company

Cons

Connectwise does feel a little overwhelming currently. I think it'll be a bit before we're using it to its capabilities.

Review Source: Capterra
 

ravi from Open Access Technologies, Inc.

May 2018

May 2018

Feature rich remote support tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It gives ability to access the database from private network. It gives much faster speed and hence made our work more efficient.

Pros

It excels in everything. It is easy to deploy, connect. It is very easily reconnected to the safe mode. The user interface provided is excellent. The cost of software is very genuine and better than the most of its competitors. It also has a great mobile app.

Cons

Everything is good , just what I can say can be better is, multiple connect can be more streamlined and printing margins could be customised for reports.

Review Source: Capterra
 

Bryan from NetSource One
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Very fast connection initiation to remote endpoints with highest video quality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Connectwise Control brings forth the ability to quickly connect to various sessions of a remote endpoint. The ability to select the session in which you would like to remote control is crucial for TS/RDS environments where connecting to the user's terminal is not an option.

The ability to copy and paste text to/from the remote session, as well as copy/paste files and folders makes repetitive tasks a breeze.

Connectwise Control also offers a drawing pad which can assist when training an end user to a system's features and functions.

Cons

I've yet to stumble upon any negative points in regards to this software. The initial connection time is near instant (unlike VNC or Kaseya) and available features far surpass Microsoft RDP.

Review Source: Capterra
 
 
Write a Review