ConnectWise Control Software

Great service

I've solved anywhere from drive mapping issue to scanning and deleting malicious software. No connection issues so far.

Pros

I like the ease of use for my customers. Often my customers are not tech-savvy. Found this service very easy for them to connect, with minimal instruction from me.

Cons

When the screen connect software downloads in the browser, often the browser warns it might be malicious. That can be a big deterrent for the customer.

Very good value

Pros

This software has all the features I look for in remote assistance software and at a very reasonable price.

Cons

I do wish some of the settings and features were easier to find and change.

Connect Everything!

Pros

Very easy to deploy and have users install the client! Love the tools for sessions. File transfer is a breeze.

Cons

Web config for the cloud hosted version can be a bit complicated. But their FAQs are great and the documentation is easy to follow.

My review

Pros

No reoccurring charges. No per use or per client charges.

Cons

Coaching remote users to download and install the software on multiple browsers

Reliable Remote Support

I've been a customer since it was called ScreenConnect. The product works well for my needs.

Pros

Is cross-platform capable allowing me to support and provide support from multiple OS and devices. Works reliably, with low bandwidth requirements, easy to set up and implement.

Cons

The self-hosted solution has in recent years become rather expensive and a cloud option isn't what I was looking for with remote support.

Love ConnectWise

Pros

Replaced CentraStage with ConnectWise. Connects right away have never had an issue with connecting to end users. Easy to update and use.

Cons

No MFA. Software that has access to many computers should have MFA.

Easy to use, great interface, glad I switched from Teamviewer!

I use Control every day, mainly from just a couple of computers to connect to several. But there are times I'm at an unconfigured machine and need to remote into somewhere else. It's really quick and easy to do so.

Pros

I can connect with my screens from any computer, without authenticating into an application that would allow any user to see all my screens.

Cons

The setup was a little confusing, but now that I understand it, it was easy. Needed a 'getting started' roadmap.

Great remote session software for support and IT teams.

I found connectwise looking for an inexpensive and reliable solution that was also HIPAA compliant to help a team of health coaches troubleshoot software issues with our system platform. It has been an invaluable tool for me and my team as it helps me quickly establish a session where I can view their laptops and take control if necessary. Compared to more expensive options, I like ConnectWise Control definitely provides immediate value.

Pros

I like how easy it is for me to explain to non-tech people I am working with how to get it up and running. I have only ever had one instance where I was not able to successfully establish a connection and I believe it was due to system restrictions not the software

Cons

The design of the admin portal is really lacking. This is nitpicky, I cannot honestly say that there is anything else I dislike, you guys just need to update your UI and design.

Works perfectly for us.

Pros

Ease of use and setup for on demand remote sessions.

Cons

No cons that I have found with this software.

My thoughts on ConnectWise Control

Some of our clients are quite remote from our location and this provides a simple way to service those machines. We have found that by offering flexible options for break/fix repair it gives us the best possible way to provide excellent customer service.

Pros

The relative ease of getting the client installed on customer machines.

Cons

That it is often associated with foreign scam artists.

Partner

Best value on the market. I have used other tools but this is the best.

Pros

How fast I can access a remote computer. Features available one a connection is made.

Cons

At times the client on the remote computer will stop working for no reason I can determine.

Great Product

Pros

The essential idea for the program is that it allows us to log into other computers to troubleshoot and for general training. The amount of travel time that it saved us pays for itself.

Cons

The initial setup was a bit complicated but once I got past it it has been smooth sailing.

Great product for the money

Pros

The ease of use and the manageability of multi customer setups is really great.

Cons

The mobile app can be buggy at times. Wish the user security list could include containers for grouping users within various companies.

ConnectWise Review

I have used many other remote support tools. Using ConnectWise has been a great experience.

Pros

Ease of use for both the support agent and client. Notifications when connections are valid, and connections do not time out.

Cons

It would be great if the chat window could float away from the share window. Top menu controls are a little touchy.

Information Tech

I'm able to login to the laptops and fix any problem with email or apps not working correctly or trying to explain/talk them thru how to fix the issue. It saves time and money because the guys don't have to FedEx it to me and wait a week on the turn around time.

Pros

Having the different option of connecting to the other laptops I need to work on.

Cons

I don't have any cons or problems with ConnectWise.

Life changing

It allows me to take care of business and my loved ones IT needs.

Pros

Ease of use, total control, responsive and fast.

Cons

I don’t know if anything I dislike about it.

Great Product

Pros

This software is quick and easy to use, and establishes a remote connection easily.

Cons

The software is expensive if it's only used in a limited capacity.

Connectwise Control

Pros

Ease of use, hierarchy access control with client control. Many extensions to leverage on more usages.

Cons

Subscription model, add on extensions might not be updated.

Connectwise Review

Very Good

Pros

Ease of use, cloud based product with random Join Codes.

Cons

That software fixes or diagnostics for clients computers not available with software as option.

We switched from LogMeIn Rescue

One of the main reasons for switching to this software was that dealing with the Sales Team at the other company was difficult and time consuming. We've had a much better experience working with the team at ConnectWise so far

Pros

The interface for dealing with multiple monitors makes supporting our customers much easier on some systems. And the price can't be beat.

Cons

Haven't run in to anything yet, it has been smooth sailing so far