ConnectWise Control Software


 

ConnectWise Control (formerly ScreenConnect) is an application that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point between technicians and customers, enabling them to receive solutions without phone or chat sessions.

ConnectWise Control is accessible from any internet-connected device. The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

WithConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations.ConnectWise Control allows the presenter to share their screen with an unlimited audience.

ConnectWise Control comes with four different pricing packages and offers dedicated mobile apps for iOS and Android.

 

ConnectWise Control - Linux view
 
  • ConnectWise Control - Linux view
    Linux view
  • ConnectWise Control - Mac view
    Mac view
  • ConnectWise Control - Windows view
    Windows view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

248 Reviews of ConnectWise Control

 

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Software Advice Reviews (5)
More Reviews (243)

Showing 1-5 of 5

Jeremy from Hardy Corporation
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

The best remot tool I have found.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this software and use it daily.

Pros

Easy to use, it lets you add commonly used tools to your toolbox for easy execution, and it is very easy for the end user to setup on their device. The price is way more affordable than their competition.

Cons

The description of their pricing is a little confusing other than that I think this is a great remote tool.

Review Source
 
 

Garrett from Abundant Life Church
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Very affordable web-based remote access tool that works great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Machines can be grouped in any way the user would like. Permissions with the "Access" package give certain users remote access to only what you allow. Full-screen version works much smoother than other softwares in the same category. Install once on the user machine and good to go!

Cons

Would like to have a standalone admin program instead of having to use the web. Wake-On-Lan doesn't always work with Macs or devices over Wi-Fi (however, customer support is always willing to help troubleshoot and are a great help!)

Review Source
 
 

James from Technology intelligence Agency
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Quick, Simple & Cost Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Most professional platforms like ScreenConnect are hugely cost prohibitive. The top dogs usually want a few thousand a year to start. I suggest giving it a try. Working in the IT industry I have tried almost all remote access tools and I can't recommend ScreenConnect enough.

Pros

So when a user is having trouble with their device I direct them to the support site the through a wide array of options. Most commonly telling them the website and giving them a code or just emailing them an invitation. The user in trouble simply downloads and runs the file and I can connect and start helping them right away. ScreenConnect has a ton of helpful tools and makes it easy to convert one-time sessions into remotely accessible machines. It's really easy to manage a ton of clients. I was used to the best remote access tools and was extremely pleased with the superior quality of ScreenConnect remote sessions.

Cons

Their Samsung mobile device support is limited but having the ability to access large majority of android device screens is a huge advantage.

Review Source
 
 

Rashid from AGI General Contracting
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Interesting software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gives me the access I'm looking for towards another workstation/computer. It is pretty easy to set up.

Cons

Sometimes, the system is buggy and will cause my screen to blink as if someone is trying to get into my computer.

 
 

Marisa from Apex-Brasil
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

My impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a friendly software and very helpful for me. Also I think it have a nice design and a updated content .

Cons

I really would like see more options for me about the content and an easier way to save my researches.

 
 
 
Showing 1-20 of 243

Peter from DP Financial & Tax Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Went from good to AWESOME when we ditched our old remote software for ScreenConnect!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further.

Pros

We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast).

It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.

Cons

There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them.

Review Source: Capterra

  Response: ConnectWise, ScreenConnect Software, LLC

Date: November 2017

November 2017

 

Hi Peter, thank you for your helpful feedback on ConnectWise Control! We value your partnership with us and are delighted to hear how well Control works for you and your company. A couple things I wanted to mention for you to know: we value your feedback on having the ability to launch Control on your desktop, and we are actually working on having that functionality for Control partners in the near future! I also wanted to mention that you actually have the ability to turn off the preview mode! Here's the documentation with further detail: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Restrict_or_remove_the_screenshot_preview

 

David from Medi-Map
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Desktop Works Great, Mobile not so much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to establish a connection between myself and end users - we have the URL embedded on our website allowing them to just click and enter the required code.

Cons

Connecting to mobile devices needs a lot of work. Button and keyboard events don't work well and some on screen controls for home / back would be great.

Review Source: Capterra
 

Arthur from EQQuickbooks

September 2017

September 2017

I have the ability to resolve the issues of my clients without having to travel to their location.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use both by clients and myself and my clients. Using the tool box I can store scripts that are used often and this allows quicker issue resolution time.

Cons

I like all aspects of this software that I have been using. The only con is I didnt know about this produst before spending a lot more with team viewer.

Review Source: Capterra
 

David from Tecbyte Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Ideal screen share application, when its time to say good bye to team viewer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

it allows me to support my business customers in real time, develop apps together offers real value to them and a unique insight form into their business lives. I don't have to travel, I can offer timed short sessions to work around my customers time slots, and allow for last minute changes in my schedule to maximise my earning potential. I could live without this product it was just what I was looking for to help me run my business entirely from home.

Pros

I like the web UI, and that I can manage several remote sessions. I like that it has an API so that as my business grows, we can furhter integrate the software into our tools.

Cons

I would prefer if there was a permanent onscreen share/dont share button, which defaults to not share. When you launch a controller session, it would be good before it starts, if you could choose which side is in control at the start. As it is likely that the person is on their computer when you connect, its probably polite to start not seeing their screen straight off.

Review Source: Capterra
 

Hugo from BG Consulting Group LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy and Quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Easy to setup. Connection quickly and securely. Customers happiest. No problems any time.

Cons

I would like to have a option to see only clients who are connected.

Review Source: Capterra
 

Chris from Cirrus Tech
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remove Support

Pros

Easy to use, easy to customize, and reliable. WOrks well over multiple connection types, and supports all features in one price (for control) --- no upgrades necessary. Basically they took everything good about logmein and logmein central which I used religiously until back to back to back years of price doubles or more.

Cons

Have had a few issues with updates, but understand and support their desire to keep improving their product

Review Source: Capterra
 

Robert from We Teach
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Easy way to connect to client computers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to remote into a client computer via the web.

Pros

The web interface is really easy to use. Implementing the program on a client computer for continual use is also very easy via the web. The ability to send a client an email with a link to the session makes it easier for clients that are not very tech savvy and don't navigate the internet that well. The program has a very small profile and will not use a lot of resources on the client system.

Cons

It would be nice if I could use the web interface to force a machine to reboot if it is in a state where it will not respond like other remote control programs allow. While I like the web interface a desktop application would also be nice like some other remote control programs.

Review Source: Capterra
 

Riccardo from SITE

August 2017

August 2017

Fantastic product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product is great in diagnosing and accessing other computers. It is fairly inexpensive, non-intrusive and allows many features like blacking out the screen, etc.

Review Source: Capterra
 

Ryan from AVA Enterprises, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great hosted unattended remote control from PCs - Not so much from Android.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to provide support to remote users.

Pros

Easy to setup
Easy to deploy to devices
Geographic customization (for hosted)
Easy upgrades to server side and client side (automatic or forced).
Keep organized and secure with groups for different levels of access.

Cons

The Android mobile app has gone from bad to worse to bad again. The mouse function makes it frustrating to connect and support anyone. At one point, for a few months, the mouse didn't work at all. It shouldn't be this hard to use a phone to do remote support. I switched from LogMeIn and their Andorid app was fantastic.

A complete redesign is necessary and should be a native app, not a browser wrapper.

Review Source: Capterra
 

Max from Infinity Digital Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Hands Down The Best Remote Support Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time and money by streamlining my remote support operations. Also saves me a ton of headaches. A+++++++

Pros

This software makes remote support of my client's computer and servers a breeze. It is simple and easy to use for both the support representative and the client. I can't even describe how much time this product has saved and they keep adding features all the time.

Review Source: Capterra
 

Kyle from New Hope Church

August 2017

August 2017

Great Cross platform remote control software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a great Mac and Windows based remote control software. It comes with multi monitor support and with wake on LAN.

Review Source: Capterra
 

Andrew from Vroom Inc

August 2017

August 2017

Easy, Simple, Smooth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Affordable, easy to use, easy to get up and running on new systems, and auto reconnecting to a client after reboot is a god send.

Cons

Gui could use some freshening up, organization of units could be made simpler, tagging system is cumbersome and not always clear on how to organize computers the way I want to.

Review Source: Capterra
 

Chris from Concept Technology Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

The software formerly know as ScreenConnect meets all our needs for a remote control platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The sheer ease of use and versatility is amazing. We previously used LogMeIn for years and have found this to be a much better solution.

Cons

The web interface can experience issues with slowness when met with remote computers with a larger resolution than your own screens.

Review Source: Capterra

  Response: ConnectWise, ScreenConnect Software, LLC

Date: October 2017

October 2017

 

Hi Chris, thank you for feedback on ConnectWise Control! We are working to improve our solution with frequent updates on Control. We appreciate your partnership with us and hope to continue building a stronger partnership with you!

 

Ezra from BHHS

August 2017

August 2017

Works good

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It works amazing and is cheap. Easy to use and a quick install for remote support. Much cheaper than team viewer or gotoassist.

Cons

You have to use the web UI, it does not have a software download. The web UI works great but it's nice having a download.

Review Source: Capterra
 

Ezra from BHHS

August 2017

August 2017

Works amazing for much cheaper than the competition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Works just as good as teamviewer and gotoassist, and much cheaper. Quick install for the remote clients and easy navigation to help.

Cons

Does not have a desktop management software, you have to use the web client. Not too bad but can be slow depending on internet speed.

Review Source: Capterra
 

Steven from AdComp Systems Group

July 2017

July 2017

It's simply the best product we have used to manage computers remotely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Flexibility and ease of deployment. It works across many platforms seamlessly and gives us the freedom to access Linux and Unix clients as well as Windows..

Cons

Update process disrupts a few of our more secure installations because it requires some of my clients to reconfigure their firewalls every time.

Review Source: Capterra
 

Sarah from Abbeville Area Medical Center

July 2017

July 2017

Completely changed our IT department productivity!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I get my work done much more efficiently and experience fewer interruptions.

Pros

This software is quick and easy to use. Unlike other vendors, you are allowed to create a pool of machines for unattended access and all administrators can access them. Mobile app also works well.

Cons

I do wish updating endpoints to the latest version was a one-click action.

Review Source: Capterra
 

Jason from JJB Computer Consulting Services, LLC
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

On Demand Remote Support at a Fair Price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can provide ad hoc support to my Mac and Windows clients without breaking the bank on a LMI Ignition subscription .

Cons

I can't change the resolution on the remote computer through the interface. Also the chat window on the client side is unattractive and too easily dismissed.

Review Source: Capterra
 

Andy from McGill Computer Services
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

I have been using the cloud version do over an year and been very useful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to help my clients remotely and not having to go onsite.

Pros

Ease of use and installation. It works well all Windows devices. You can update the software remotely.

Cons

Doesn't seem to work as well with Linux. Not able to see contents of directories on my Linux comuters.

Review Source: Capterra
 

Chris from Data Preservation Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

ConnectWise gives us the ability to access our clients with absolute ease and predictability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

mobility, reliability, ease of use, permanent access machines, client side ease of installation. mobility.

Pros

The mobile app was a key reason for using ConnectWise, it allows our mobile and remote support reps to literally be anywhere in the world and instantly access servers and client pc's in an instant.

The interface is very easy on both mobile and desktop, ease of connection form the client side is perfect and the ability to not just support on the fly but build permanent access machines and group them is a great help.

Cons

Customer support is hard to get on the phone, at least it was when they were ScreenConnect, to be fair i haven't needed support since the rebranding to ConnectWise. Email support is slow but acceptable. That being said, the fact that i haven't needed support, and truthfully have only ever needed it maybe twice, kinda speaks for itself.

Review Source: Capterra
 
 
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