ConnectWise Control Software

Easy to use, cost efficient, unlimited remote sessions, end user friendly, and amazing customer support!

Pros

When starting my company, I needed a reliable remote software program that was cost efficient, end user friendly, and one that would not break the bank. I compared 5 or 6 different programs and ConnectWise just seemed like the easiest/smartest choice. I have been using the program for a handful of months with my clients and I do not really have any complaints! I had to reach out to support once and they were incredibly friendly. I resolved the issue before they emailed me back but they made sure to follow up a couple of times to ensure the issue was resolved! That alone is top notch! The forum is also really informative and easy to navigate.

Cons

Some of my clients will randomly experience the black screen when I am trying to remote in(all Apple based customers) so that is frustrating that they will have to restart the machines which sometimes means I miss the issue they are experiencing but all in all, 10/10!

Remote access tool at a terrific price!

Pros

SAML integration, secure password auto-fill, easy access to on-demand and unattended remote access. Also the price is the lowest in it's field. Our subscription is paid per tech not per endpoint, so we can install it to our hearts content and not worry about exhausting any install count.

Cons

My only complaint is that we have this bundled with Connectwise Automate but that feature only works with Automate agents and it has no "support" features. So we bought a separate account (yes we basically bought it twice, it's that good) and unfortunately the two instances are totally separate which is a bit of a bummer.

I have the ability to remotely administrate all computer systems in my organization

Pros

The ability to view multiple monitors at the same time, easy agent deployment, file transfer abilities, and ease of use.

Cons

The one drawback of using Screen Connect is not having the ability to password protect the uninstallation of the Screen Connect agent.

Being able to log in to our stores from the corporate office is very helpful. We can log in to run reports, transfer files, and offer some technical support to the managers.

Pros

We have many locations and use the software to be able to log into the servers at each location and run reports that we need. Being able to rename the servers makes it easy to know which one we are logging in to and we are able to set up unique permissions so that we can give access to managers - but only to their own stores and not all the rest.

Cons

It is intended for technical professionals. We are a retail company that just needed to log into our own locations from the corporate office. Because it is intended for tech companies, it take a little know-how to be able to set up. It wasn't terribly difficult but may be hard for someone without computer experience.

Remote saves me tons from visiting sites

Pros

Value for what is offered. 3 simultaneous connections with no tie down. Better than teamviewer by far.

Cons

Reporting is clunky and inconvenient. Poorly designed. Almost an afterthought. Reporting should be much easier and integrated.

affordable easy access to my customers' PC's remotely.

Pros

It's an inexpensive alternative to the large cost remote access systems. It does what it is supposed to do with not too many bells and whistles.

Cons

New installations are slow to download and tend to cause confusion to the end-customer when I'm walking them through installation for the first time.

ease of supporting remote users.

Pros

Easy to install and manage. I enjoy all of the options available though I dont use many of them. Lauching and connecting is fast.

Cons

Dual screen view could be better perhaps a method to switch them via hotkey rather than moving back and forth between them. The resolution is very difficult to see on both screens (not a program fault but my settings) and I lowse time slecting the ption from the toolbar to switch between remote monitors

Pros

Drag and drop file transfer is very helpful log in speed are fast auto reconnect saves time multiple screen support works very well remote printing is fast as well overall it's a solid product

Cons

Sub account management is a bit awkward as far as assigning employees access to ether only 1 PC in a group or assigning a tech access to everything accept a specific group.

Helps us do a better job for our customers and in less time.

Pros

We love the layout and easy to connect, along with the ability to have other techs connect on a system with you for collaboration. We've used all the well-known solutions out there but this is the best. We'll never change our remote solution again.

Cons

It needs better reporting. I have to use a third party app for my reports which are not very good. As good as this solution is it's really crazy how bad the reporting is. My guess it's done on purpose to sell ConnectWise.

The remote monitoring and support services that I need!

Pros

Works on all of the Operating Systems I need it to Windows, Linux and Mac. Easy to use and install we use for remote Monitoring as well as internal and external support.

Cons

Overall None that I can think of off hand. The system works great and allows me to focus on what I need to get done on hand.

Pros

The ease of use and ability to connect from anywhere. It doesnt matter where I am, as long as I have access to a computer and the internet, I can remotely administer systems on my network.

Cons

Frequency of updates. Updates are a little too frequent. Id like to see less updates and more focus on big improvements in say quarterly updates verses randomly sometimes a couple in 2 months.

Time savings, travel time is reduced, and I can get so much more done.

Pros

Easy to deploy, and it just works. Always. I rely on it, as do my clients. I have setup many machines and numerous clients for remote access. It is great, and much less cost than competitors in my experience.

Cons

There are some tricks, but once you figure them out, no worries. Setup the computer, then the session info, then the user to access it, all done!

Pros

Easy to use and the files transfer rate is pretty much the same as a local copy and paste. Also I like to change the resolution on servers at times and you can't on rdp.

Cons

Price point I think with as much as I sell it to others in the industry there should be a way to get credit especially since I'm training the company as well when I discuss it.

Because it is easy and fast to connect with clients for support, we find that we screenconnect for even short, simple questions that we previously would have coached them through verbally.

Pros

We find that it is easy and fast for our clients to get connected for those one-time support sessions.
We also appreciate the ease of use, the generous features for cost, and the versatility of support/meeting/unattended access.

Cons

We end up using Zoom or Blue Jeans once in a while when video meetings are needed, so our ScreenConnect that we love is not quite a one-stop for all our online connecting.

To be able to remotely control when people have issues. This saves us a lot of time.

Pros

We love the price and the various features the it has. The multimonitor features is the best of them all.

Cons

We really don't have any issues with anything. It's a great product and it's not expensive like the other software's out there.

Pros

Easy to use
Mostly web based with little to install
Brandable
Easy to change skins/colors/etc
Works very well

Cons

Can not customize custom domain, to cname your own domain (cloud option), price increased dramatically when was bought out by connectwise.
Quiality seems to decrease once was bought out as well, but they did add more Mac support...

Pros

Love how simple it is to set up a clients. The interface is very easy to use. Also love the resolution customization.

Cons

It's all good! I don't really have any complaints about this product. It could have had an even simpler walkthrough in the beginning.

Multiple agents for a single monthly payment.

Pros

Easy to implement and great set of features; plus the competition can't beat their price and number of licenses

Cons

The agent installation is a little confusing, not everybody gets the installation at the first time, I usually have to be with them on the phone to make sure they don't miss a step or a click to run.

Easy client support and also i can see at a glance if a server is up or down.

Pros

The ease of use and the seamless connections make this a great product that i use on a daily basis.
The quick support option for clients that i do not have the client installed on works great and it is easy to guide the client to install it.

Cons

Occasionally it tells me there are no available licenses when i have no connections? and it is always at a critical time.
The option to install the client after doing a support session would be great.

Remote Access

Pros

We like the ease of use . It is easy to navigate. We are able to monitor multiple computers at remote locations at the same time. It saves a lot of time by being able to remotely access computer at branch locations. It has helped us to serve our customers more efficiently.

Cons

Screen refresh rate is slow at times. Sometimes the screen does freeze up. Screen resolution is also a problem occasionally.