ScreenConnect Software

Pros

Easy to establish a connection between myself and end users - we have the URL embedded on our website allowing them to just click and enter the required code.

Cons

Connecting to mobile devices needs a lot of work. Button and keyboard events don't work well and some on screen controls for home / back would be great.

Pros

Easy to use both by clients and myself and my clients. Using the tool box I can store scripts that are used often and this allows quicker issue resolution time.

Cons

I like all aspects of this software that I have been using. The only con is I didnt know about this produst before spending a lot more with team viewer.

it allows me to support my business customers in real time, develop apps together offers real value to them and a unique insight form into their business lives. I don't have to travel, I can offer timed short sessions to work around my customers time slots, and allow for last minute changes in my schedule to maximise my earning potential. I could live without this product it was just what I was looking for to help me run my business entirely from home.

Pros

I like the web UI, and that I can manage several remote sessions. I like that it has an API so that as my business grows, we can furhter integrate the software into our tools.

Cons

I would prefer if there was a permanent onscreen share/dont share button, which defaults to not share. When you launch a controller session, it would be good before it starts, if you could choose which side is in control at the start. As it is likely that the person is on their computer when you connect, its probably polite to start not seeing their screen straight off.

Pros

Easy to use. Easy to setup. Connection quickly and securely. Customers happiest. No problems any time.

Cons

I would like to have a option to see only clients who are connected.

Remove Support

Pros

Easy to use, easy to customize, and reliable. WOrks well over multiple connection types, and supports all features in one price (for control) --- no upgrades necessary. Basically they took everything good about logmein and logmein central which I used religiously until back to back to back years of price doubles or more.

Cons

Have had a few issues with updates, but understand and support their desire to keep improving their product

The ability to remote into a client computer via the web.

Pros

The web interface is really easy to use. Implementing the program on a client computer for continual use is also very easy via the web. The ability to send a client an email with a link to the session makes it easier for clients that are not very tech savvy and don't navigate the internet that well. The program has a very small profile and will not use a lot of resources on the client system.

Cons

It would be nice if I could use the web interface to force a machine to reboot if it is in a state where it will not respond like other remote control programs allow. While I like the web interface a desktop application would also be nice like some other remote control programs.

Pros

This product is great in diagnosing and accessing other computers. It is fairly inexpensive, non-intrusive and allows many features like blacking out the screen, etc.

Ability to provide support to remote users.

Pros

Easy to setup
Easy to deploy to devices
Geographic customization (for hosted)
Easy upgrades to server side and client side (automatic or forced).
Keep organized and secure with groups for different levels of access.

Cons

The Android mobile app has gone from bad to worse to bad again. The mouse function makes it frustrating to connect and support anyone. At one point, for a few months, the mouse didn't work at all. It shouldn't be this hard to use a phone to do remote support. I switched from LogMeIn and their Andorid app was fantastic.

A complete redesign is necessary and should be a native app, not a browser wrapper.

Saves time and money by streamlining my remote support operations. Also saves me a ton of headaches. A+++++++

Pros

This software makes remote support of my client's computer and servers a breeze. It is simple and easy to use for both the support representative and the client. I can't even describe how much time this product has saved and they keep adding features all the time.

Pros

It is a great Mac and Windows based remote control software. It comes with multi monitor support and with wake on LAN.

Pros

Affordable, easy to use, easy to get up and running on new systems, and auto reconnecting to a client after reboot is a god send.

Cons

Gui could use some freshening up, organization of units could be made simpler, tagging system is cumbersome and not always clear on how to organize computers the way I want to.

Pros

The sheer ease of use and versatility is amazing. We previously used LogMeIn for years and have found this to be a much better solution.

Cons

The web interface can experience issues with slowness when met with remote computers with a larger resolution than your own screens.

Pros

It works amazing and is cheap. Easy to use and a quick install for remote support. Much cheaper than team viewer or gotoassist.

Cons

You have to use the web UI, it does not have a software download. The web UI works great but it¿s nice having a download.

Pros

Works just as good as teamviewer and gotoassist, and much cheaper. Quick install for the remote clients and easy navigation to help.

Cons

Does not have a desktop management software, you have to use the web client. Not too bad but can be slow depending on internet speed.

Pros

Flexibility and ease of deployment. It works across many platforms seamlessly and gives us the freedom to access Linux and Unix clients as well as Windows..

Cons

Update process disrupts a few of our more secure installations because it requires some of my clients to reconfigure their firewalls every time.

I get my work done much more efficiently and experience fewer interruptions.

Pros

This software is quick and easy to use. Unlike other vendors, you are allowed to create a pool of machines for unattended access and all administrators can access them. Mobile app also works well.

Cons

I do wish updating endpoints to the latest version was a one-click action.

Pros

I can provide ad hoc support to my Mac and Windows clients without breaking the bank on a LMI Ignition subscription .

Cons

I can't change the resolution on the remote computer through the interface. Also the chat window on the client side is unattractive and too easily dismissed.

Being able to help my clients remotely and not having to go onsite.

Pros

Ease of use and installation. It works well all Windows devices. You can update the software remotely.

Cons

Doesn't seem to work as well with Linux. Not able to see contents of directories on my Linux comuters.

mobility, reliability, ease of use, permanent access machines, client side ease of installation. mobility.

Pros

The mobile app was a key reason for using ConnectWise, it allows our mobile and remote support reps to literally be anywhere in the world and instantly access servers and client pc's in an instant.

The interface is very easy on both mobile and desktop, ease of connection form the client side is perfect and the ability to not just support on the fly but build permanent access machines and group them is a great help.

Cons

Customer support is hard to get on the phone, at least it was when they were ScreenConnect, to be fair i haven't needed support since the rebranding to ConnectWise. Email support is slow but acceptable. That being said, the fact that i haven't needed support, and truthfully have only ever needed it maybe twice, kinda speaks for itself.

Very good remote software and being able to connect to clients on the fly. It was very cheap and affordable even for a one man shop. Made me look like a bigger organization.

Pros

The ease of use. Compared to other Remote programs, Screen Connect is just as fast, if not faster. Sessions connect fast and the extra tools are an extra help such as the file box and remote commands.

Cons

Setting up different sites was a bit difficult but once I figured it out it was easy. It could be easier though.