ConnectWise Control Software


 

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.

ConnectWise Control is available on an annual subscription basis that includes support via phone.

 

ConnectWise Control - Linux view
 
  • ConnectWise Control - Linux view
    Linux view
  • ConnectWise Control - Mac view
    Mac view
  • ConnectWise Control - Windows view
    Windows view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

251 Reviews of ConnectWise Control

 

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Software Advice Reviews (5)
More Reviews (246)

Showing 1-5 of 5

Jeremy from Hardy Corporation
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

The best remot tool I have found.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this software and use it daily.

Pros

Easy to use, it lets you add commonly used tools to your toolbox for easy execution, and it is very easy for the end user to setup on their device. The price is way more affordable than their competition.

Cons

The description of their pricing is a little confusing other than that I think this is a great remote tool.

Review Source
 
 

Garrett from Abundant Life Church
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Very affordable web-based remote access tool that works great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Machines can be grouped in any way the user would like. Permissions with the "Access" package give certain users remote access to only what you allow. Full-screen version works much smoother than other softwares in the same category. Install once on the user machine and good to go!

Cons

Would like to have a standalone admin program instead of having to use the web. Wake-On-Lan doesn't always work with Macs or devices over Wi-Fi (however, customer support is always willing to help troubleshoot and are a great help!)

Review Source
 
 

James from Technology intelligence Agency
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Quick, Simple & Cost Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Most professional platforms like ScreenConnect are hugely cost prohibitive. The top dogs usually want a few thousand a year to start. I suggest giving it a try. Working in the IT industry I have tried almost all remote access tools and I can't recommend ScreenConnect enough.

Pros

So when a user is having trouble with their device I direct them to the support site the through a wide array of options. Most commonly telling them the website and giving them a code or just emailing them an invitation. The user in trouble simply downloads and runs the file and I can connect and start helping them right away. ScreenConnect has a ton of helpful tools and makes it easy to convert one-time sessions into remotely accessible machines. It's really easy to manage a ton of clients. I was used to the best remote access tools and was extremely pleased with the superior quality of ScreenConnect remote sessions.

Cons

Their Samsung mobile device support is limited but having the ability to access large majority of android device screens is a huge advantage.

Review Source
 
 

Rashid from AGI General Contracting
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Interesting software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gives me the access I'm looking for towards another workstation/computer. It is pretty easy to set up.

Cons

Sometimes, the system is buggy and will cause my screen to blink as if someone is trying to get into my computer.

 
 

Marisa from Apex-Brasil
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

My impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a friendly software and very helpful for me. Also I think it have a nice design and a updated content .

Cons

I really would like see more options for me about the content and an easier way to save my researches.

 
 
 
Showing 1-20 of 246

Chris from LINKOLOGY
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great tool, all the features you'd want, best customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Loaded with Features
Best customer service I've ever experienced
Very competitive on cost compared to others

Cons

Cloud hosted version sometimes requires firewall configuration but not a huge hurdle
Some of the customizing settings arent that easy to configure but plenty of help is available

Review Source: Capterra
 

Adam from Wildman Business Group

December 2017

December 2017

Awesome remote tool...awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

easy to manage and setup unattended sessions. I like this for users to aren't the most computer smart.

Cons

Haven't found much on this end yet. I don't like the unattended mobile access. there are better tools out there for this.

Review Source: Capterra
 

Richard from Zounds Hearing

December 2017

December 2017

Easy to use, Secure and Reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Easy, fast, secure and reliable remote support software.

Pros

Firstly I love that this software has Two Factor Authentication, this is a must for remote support software as it allows people to gain access to your computers. I have been using this software for a while now and it has been very reliable, I have never logged in and found a computer 'Offline', which is also very important to me. The software is easy to use and easy to set up. Has all the features I want and need.

Cons

I did have an issue with their Android app that when I used the app to remote into a Windows computer, I was unable to click on anything with the mouse.

Review Source: Capterra
 

Mark from Heartland Community Church

December 2017

December 2017

Great bang for your buck! Would recommend!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great reliability and easily customized - all the while being more affordable than other similar software.

Pros

- Very affordable
- Easy console setup and easily deployed to machines
- Highly Reliable
- Extensions available
- Very customizable (colors, logos, etc.)
- Able to drill down in session groups by OS type, version, etc.

Cons

- Managing Session Groups is a pain - it needs drag and drop ability or a better interface
- Overall not as user friendly as it could be (programmer friendly, though)
- Can't only get to control panel from initial administrator account

Review Source: Capterra
 

Peter from DP Financial & Tax Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Went from good to AWESOME when we ditched our old remote software for ScreenConnect!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further.

Pros

We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast).

It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world.

Cons

There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them.

Review Source: Capterra

  Response: ConnectWise, ScreenConnect Software, LLC

Date: November 2017

November 2017

 

Hi Peter, thank you for your helpful feedback on ConnectWise Control! We value your partnership with us and are delighted to hear how well Control works for you and your company. A couple things I wanted to mention for you to know: we value your feedback on having the ability to launch Control on your desktop, and we are actually working on having that functionality for Control partners in the near future! I also wanted to mention that you actually have the ability to turn off the preview mode! Here's the documentation with further detail: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Restrict_or_remove_the_screenshot_preview

 

David from Medi-Map
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Desktop Works Great, Mobile not so much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to establish a connection between myself and end users - we have the URL embedded on our website allowing them to just click and enter the required code.

Cons

Connecting to mobile devices needs a lot of work. Button and keyboard events don't work well and some on screen controls for home / back would be great.

Review Source: Capterra
 

Arthur from EQQuickbooks

September 2017

September 2017

I have the ability to resolve the issues of my clients without having to travel to their location.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use both by clients and myself and my clients. Using the tool box I can store scripts that are used often and this allows quicker issue resolution time.

Cons

I like all aspects of this software that I have been using. The only con is I didnt know about this produst before spending a lot more with team viewer.

Review Source: Capterra
 

David from Tecbyte Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Ideal screen share application, when its time to say good bye to team viewer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it allows me to support my business customers in real time, develop apps together offers real value to them and a unique insight form into their business lives. I don't have to travel, I can offer timed short sessions to work around my customers time slots, and allow for last minute changes in my schedule to maximise my earning potential. I could live without this product it was just what I was looking for to help me run my business entirely from home.

Pros

I like the web UI, and that I can manage several remote sessions. I like that it has an API so that as my business grows, we can furhter integrate the software into our tools.

Cons

I would prefer if there was a permanent onscreen share/dont share button, which defaults to not share. When you launch a controller session, it would be good before it starts, if you could choose which side is in control at the start. As it is likely that the person is on their computer when you connect, its probably polite to start not seeing their screen straight off.

Review Source: Capterra
 

Hugo from BG Consulting Group LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Easy and Quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. Easy to setup. Connection quickly and securely. Customers happiest. No problems any time.

Cons

I would like to have a option to see only clients who are connected.

Review Source: Capterra
 

Chris from Cirrus Tech
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remove Support

Pros

Easy to use, easy to customize, and reliable. WOrks well over multiple connection types, and supports all features in one price (for control) --- no upgrades necessary. Basically they took everything good about logmein and logmein central which I used religiously until back to back to back years of price doubles or more.

Cons

Have had a few issues with updates, but understand and support their desire to keep improving their product

Review Source: Capterra
 

Robert from We Teach
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Easy way to connect to client computers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to remote into a client computer via the web.

Pros

The web interface is really easy to use. Implementing the program on a client computer for continual use is also very easy via the web. The ability to send a client an email with a link to the session makes it easier for clients that are not very tech savvy and don't navigate the internet that well. The program has a very small profile and will not use a lot of resources on the client system.

Cons

It would be nice if I could use the web interface to force a machine to reboot if it is in a state where it will not respond like other remote control programs allow. While I like the web interface a desktop application would also be nice like some other remote control programs.

Review Source: Capterra
 

Riccardo from SITE

August 2017

August 2017

Fantastic product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product is great in diagnosing and accessing other computers. It is fairly inexpensive, non-intrusive and allows many features like blacking out the screen, etc.

Review Source: Capterra
 

Ryan from AVA Enterprises, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great hosted unattended remote control from PCs - Not so much from Android.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to provide support to remote users.

Pros

Easy to setup
Easy to deploy to devices
Geographic customization (for hosted)
Easy upgrades to server side and client side (automatic or forced).
Keep organized and secure with groups for different levels of access.

Cons

The Android mobile app has gone from bad to worse to bad again. The mouse function makes it frustrating to connect and support anyone. At one point, for a few months, the mouse didn't work at all. It shouldn't be this hard to use a phone to do remote support. I switched from LogMeIn and their Andorid app was fantastic.

A complete redesign is necessary and should be a native app, not a browser wrapper.

Review Source: Capterra
 

Max from Infinity Digital Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Hands Down The Best Remote Support Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time and money by streamlining my remote support operations. Also saves me a ton of headaches. A+++++++

Pros

This software makes remote support of my client's computer and servers a breeze. It is simple and easy to use for both the support representative and the client. I can't even describe how much time this product has saved and they keep adding features all the time.

Review Source: Capterra
 

Kyle from New Hope Church

August 2017

August 2017

Great Cross platform remote control software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is a great Mac and Windows based remote control software. It comes with multi monitor support and with wake on LAN.

Review Source: Capterra
 

Andrew from Vroom Inc

August 2017

August 2017

Easy, Simple, Smooth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Affordable, easy to use, easy to get up and running on new systems, and auto reconnecting to a client after reboot is a god send.

Cons

Gui could use some freshening up, organization of units could be made simpler, tagging system is cumbersome and not always clear on how to organize computers the way I want to.

Review Source: Capterra
 

Chris from Concept Technology Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

The software formerly know as ScreenConnect meets all our needs for a remote control platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The sheer ease of use and versatility is amazing. We previously used LogMeIn for years and have found this to be a much better solution.

Cons

The web interface can experience issues with slowness when met with remote computers with a larger resolution than your own screens.

Review Source: Capterra

  Response: ConnectWise, ScreenConnect Software, LLC

Date: October 2017

October 2017

 

Hi Chris, thank you for feedback on ConnectWise Control! We are working to improve our solution with frequent updates on Control. We appreciate your partnership with us and hope to continue building a stronger partnership with you!

 

Ezra from BHHS

August 2017

August 2017

Works good

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It works amazing and is cheap. Easy to use and a quick install for remote support. Much cheaper than team viewer or gotoassist.

Cons

You have to use the web UI, it does not have a software download. The web UI works great but it's nice having a download.

Review Source: Capterra
 

Ezra from BHHS

August 2017

August 2017

Works amazing for much cheaper than the competition

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Works just as good as teamviewer and gotoassist, and much cheaper. Quick install for the remote clients and easy navigation to help.

Cons

Does not have a desktop management software, you have to use the web client. Not too bad but can be slow depending on internet speed.

Review Source: Capterra
 

Steven from AdComp Systems Group

July 2017

July 2017

It's simply the best product we have used to manage computers remotely.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Flexibility and ease of deployment. It works across many platforms seamlessly and gives us the freedom to access Linux and Unix clients as well as Windows..

Cons

Update process disrupts a few of our more secure installations because it requires some of my clients to reconfigure their firewalls every time.

Review Source: Capterra
 
 
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