ConnectWise Control Software


 

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.

ConnectWise Control is available on an annual subscription basis that includes support via phone.

 

ConnectWise Control - Linux view
 
  • ConnectWise Control - Linux view
    Linux view
  • ConnectWise Control - Mac view
    Mac view
  • ConnectWise Control - Windows view
    Windows view
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

339 Reviews of ConnectWise Control

 

Start your review of ConnectWise Control

Click to start
https://www.softwareadvice.com/help-desk/screenconnect-review/
Software Advice Reviews (8)
More Reviews (331)

Showing 1-8 of 8

Riccardo from SITE
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Best remote control software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use
Bypasses admin controls for install
Only 1.5mb file for client download
Several features within software

Cons

Not very good for low bandwidth communications
Can become costly as additional licensing is needed
Wish you get send someone to an easy website like go to a.com/3838 and you will have access

Review Source
 
 

Ezra from BHHS
Specialty: Real Estate
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Great remote software product?

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to use, lightweight, and functional. It is very reasonably priced and it is easy to navigate users to the site.

Cons

Not a lot of information is given to the user after they are connected, especially with the unattended access. A 5 second warning should be given saying that "Admin is connecting to your PC in 5. . .4 . . 3."

Review Source
 
 

Maria from Epsilon
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

A decent solution for remote control and management. The pricing is better than most for what it offers.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The support and product have been outstanding, the best remote solution I have used. Ease of options for customers. Cost is definitely an plus.

Cons

It is very flexible but you may need to call into support if you cannot easily achieve what you need through the GUI.

Review Source
 
 

Garrett from Abundant Life Church
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great remote access software for the money! Has a learning curve, but comes with great customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great customer service helps with a (could be) confusing start to an even better product. All within a sound budget!

Pros

Once set up, a great way to remote access machines on a network. Easily distinguish who's is who's once it's setup and working right. Which customer service is GREAT at doing. No matter how many times you call, anyone is able and willing to help with a smile and a very friendly voice alongside patience. It's nice to see a screenshot of the user's screen of their last active desktop to help with troubleshooting or to know if remote access should be used at the time.

Cons

Talking about the ACCESS version of this software. Getting started can be a little confusing, if not difficult. I didn't think it would be a pain to install an EXE or DMG on every user's computer, but it most certainly can be. As the software doesn't pull the machine's user - just the machine name (which can be renamed). However, if multiple installs are going on, it can be difficult to discern who's machine is who's. Wake On Lan is very spotty - especially on Macs and even more so if on Wifi. This was something we wanted and it's aggravating when it doesn't work right.

Review Source
 
 

Jeremy from Hardy Corporation
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

The best remot tool I have found.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this software and use it daily.

Pros

Easy to use, it lets you add commonly used tools to your toolbox for easy execution, and it is very easy for the end user to setup on their device. The price is way more affordable than their competition.

Cons

The description of their pricing is a little confusing other than that I think this is a great remote tool.

Review Source
 
 

James from Technology intelligence Agency
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Quick, Simple & Cost Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Most professional platforms like ScreenConnect are hugely cost prohibitive. The top dogs usually want a few thousand a year to start. I suggest giving it a try. Working in the IT industry I have tried almost all remote access tools and I can't recommend ScreenConnect enough.

Pros

So when a user is having trouble with their device I direct them to the support site the through a wide array of options. Most commonly telling them the website and giving them a code or just emailing them an invitation. The user in trouble simply downloads and runs the file and I can connect and start helping them right away. ScreenConnect has a ton of helpful tools and makes it easy to convert one-time sessions into remotely accessible machines. It's really easy to manage a ton of clients. I was used to the best remote access tools and was extremely pleased with the superior quality of ScreenConnect remote sessions.

Cons

Their Samsung mobile device support is limited but having the ability to access large majority of android device screens is a huge advantage.

Review Source
 
 

Rashid from AGI General Contracting
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Interesting software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gives me the access I'm looking for towards another workstation/computer. It is pretty easy to set up.

Cons

Sometimes, the system is buggy and will cause my screen to blink as if someone is trying to get into my computer.

 
 

Marisa from Apex-Brasil
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

My impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a friendly software and very helpful for me. Also I think it have a nice design and a updated content .

Cons

I really would like see more options for me about the content and an easier way to save my researches.

 
 
 
Showing 1-20 of 331

Steve from Lobos Studios

February 2018

February 2018

ConnectWise Control is cost-effective and works well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better customer satisfaction! I don't have to go to their location to fix their problems.

Pros

Much less expensive than TeamViewer or LogMeIn Rescue. Easy to sort lists of computers, for example, by customer. Good feature set.

Cons

Mac support needs a little bit of work. I have trouble connecting to Mac hosts from my Windows 10 laptop, although support for Windows hosts is superb.

Review Source: Capterra
 

Matt from CTS

February 2018

February 2018

Great product for remote access to many machines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allows quick and easy remote access to machines. Also allows us to run scripts against these machines and pull machine information quickly and easily and take screenshots of machines

Cons

Can be slow to pull up all machines when managing over 4000+ machines. Upgrading the software can lead to problems with integrating to with Connectwise Automate

Review Source: Capterra
 

Arthur from Covenant Technology Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

We use this a few hundred times a day it is excelent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is an integral part of our business and it would be difficult to function without it

Pros

The integration with ConnectWise: Manage is outstanding
It is super fast
The custom toolboxes are an easy way to provide tools to our techs to use.
The ability to reboot in to safe mode is fantastic

Cons

It can be a little CPU intensive on the client machines that are older
When it clears a users background it can confuse the user

Review Source: Capterra
 

Kenneth from Saxe & Associates, Inc.

February 2018

February 2018

Does all it says it will do and more

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

ConnectWise offers many of the same features as other remote support products however the pricing of ConnectWise is much more competitive. The 3-user free version is great to get started and test the features.

Cons

It would be most helpful if the lower end packages included Wake-on-LAN and Host Chat. These two basic features should, in my opinion, be included in all the packages.

Review Source: Capterra

  Response: ConnectWise, ScreenConnect Software, LLC

Date: February 2018

February 2018

 

Hi Kenneth, thanks for your feedback. I went ahead and forwarded your feedback to our team to spark future ideas on packaging options.

 

Mike from Guru-By-Remote

February 2018

February 2018

We are a small, Blind owned, company this software is super easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use, We love that we dont have to reeducate our clients on getting us in to repair. that in itself saves our company sometimes cumulative days worth of time.

Cons

if you work out of several locations It gets confused easily as to what is a license or what is an over-extension of licensing

Review Source: Capterra
 

Andrew from Eurotek
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Very good, easy to setup and use and very reliable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of access to multiple PCs very quickly and easily. Ability to work remotely and to show users how to do certain things etc.

Pros

Ease of use generally from setup through to day to day use. It's also very flexible and being able to easily work on multiple machines at once is useful for things like updates and long installs. Drag and drop capability across machines is also much easier than file transfers.

Review Source: Capterra
 

Jason from JSM Computer Solutions

February 2018

February 2018

Excellent! Changed over from Logmein and great product much cheaper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Price and ease of use. Options to have ongoing clients ready to remote into or new clients that I can send a link.

Pros

The options available. I can have our clients ready to remote into or new customers that I can send a link and remote into.

Cons

Grouping of my clients computers. Doesnt separate them out well. Logme in separates them in to clients.

Review Source: Capterra
 

Ben from Sequoia Computer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

If you guys say this product does something it does it and well. Mission accomplished.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Easy of use, an affordable price extream reliability and great info on client machines without needing to log in

Pros

Quality of performance including performance in low bandwidth conduction and administrative power including without needed to open a session.

Cons

Pop-Ups at the tech level asking me to take surveys. When client enters a code in to the web portal they can not just hit the enter key but need to click the arrow.

It would also be very nice if the client who was email a remote support link or clicks a link was able to run the program easier. It is very easy as it is but when dealing with the kind of people who needs support this can always be improved since we usually spend longer getting the software installed than using to fix client issues.

Review Source: Capterra
 

Liz from Accounting Lifeline

February 2018

February 2018

Very easy to use tool for both me and my clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

ConnectWise helps our firm to be cloudbased even when our clients are not. We are able to do more in less time.

Cons

Logging out of support sessions that I want to keep open is always tricky. My work around is to close the program and when asked to keep open or close the session, I choose keep open.

Review Source: Capterra
 

Lachlan from Surf Pacific
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Easy to use, always gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple remote access and screen sharing

Pros

The connectwise software is very simple to use. It gives a good deal of flexibility and control to the user, allowing me to easily setup an account for a sales member so they can do a screen sharing session. I've also never had any problems with clients connecting as it is simple to follow the instructions to run.

Cons

The cost of the license is quite expensive. I believe the licencing options should be reviewed as they aren't clear a

Review Source: Capterra
 

Sunit from CPSPL
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

We used to use Logmein and moved to Connectwise which is so much better in every respect.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick access to client computers.

Pros

Super fast access - allows me to get right onto a clients computer in seconds. Cheaper than logmein, good support.

Cons

managing access for users is a little tricky. Need more audit reports and also realtime access alerts.

Review Source: Capterra
 

Kevin from ZenPan Tech Solutions

February 2018

February 2018

Connects fast and is reliable for remote connections.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick connection to client workstations.

Pros

The ease of creating a support session and having users connect. I like being able to send a user a link with a code and have them connect quickly.

Cons

it's not easy to manage organizational groups. Devices exist under groups that aren't listed. Setting up a large number of workstations isn't easy.

Review Source: Capterra
 

Tom from TechCheck
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

The software is ok, not great, but ok. I won't be renewing with my 12 months are up.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

none

Pros

I like that I can use it on my iPad

Cons

Being restricted to 3 concurrent sessions is a lot less than the 10 I was used to as a Teamviewer user. & When logged on to a desktop that is logged in as a standard user, I can't see the "enter your credentials dialogue box" which I can with Teamviewer

Review Source: Capterra
 

Jeff from Seven Hills Technologies

February 2018

February 2018

Remote Control application with high quality, high customization and just works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It just works! Allows me to connect to remote computers as needed with ease.

Pros

Speed, quality, features. The ability to customize and manage groups of computers is nice. Simple interface.

Cons

Sometimes the remote application does not display the current screen you have to disconnect and reconnect. Seems to happen when you switch user or log off. Occasionally some browsers do not work such as Chrome.

Review Source: Capterra
 


February 2018

February 2018

Easy Remote Access to clients computers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to connect to clients computers after hours without someone needing to be at the office to give us a code. Being able to have all of our clients computers connected without having to switch them because we don't have enough licenses.

Pros

Being able to remotely connect to computers without getting an access code has been amazing. We've used other software in the past but this one has it all. You can easily screenshot or send files over and this has made our FTP moot. I wouldn't want to switch back to the other companies because of the features.

Cons

They need a better mobile app. It works and we barely use it because we connect from our laptops but the app isn't as flexible as the website and could use an update. Again, if your using this from a computer, it works beautifully.

Review Source: Capterra
 


February 2018

February 2018

Worked from the first day we started. Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use, ability to easily manage our Remote Agents all over the US and EMEA. Simple interface provides all of the tools needed to manage remote PC's. It works all of the time, minus the below time for a single client.

Cons

Glitches happen, so when our IP had to change due to a Primary and Secondary IP issue on their Cloud, caused an IP address change. For most of our assessment deployments, this would not be an issue. But one client had Firewall rules to allow outbound HTTPS access...So of course this caused an issue for us, for a couple of days as the client had to go through an approval process to make the rule change for the new set of IP addresses.

Review Source: Capterra
 

Brian from Wintek

February 2018

February 2018

This has allowed me to help clients all over the state without leaving my office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's speed is wonderful even for those clients who don't have the best internet connection. The ability for a remote user to install quickly, has helped out so much. They know they will be helped very shortly.

Cons

I wish there was an installed application that they did not have to go through an install each time. I know I can set it up where I can take over but the fact that you can see screen shots of what they are doing is not good for those users who work on confidential information.

Review Source: Capterra
 

Brian from Cole Manufacturing Corp.

February 2018

February 2018

Works great with good speed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Access from anywhere

Pros

Gets you to whatever computer quickly. I like the snap shot of the screen before you join and the way it shows if the computer is online or not. Pricing is very reasonable.

Review Source: Capterra
 

Luke from KC Computers

February 2018

February 2018

Control has given us just that, Control. Easy to use and configure, its the best fit for RMM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy access and timely connections to client systems to troubleshooting and diagnose issues and errors.

Pros

Control delivers the easiest method to deploy agents, and remotely get access to systems. The agent runs light and smooth, with little impact on user function, which makes it ideal for workstation remote troubleshooting. The tools included are feature rich and sometimes allow you to troubleshoot problems without accessing the desktop.

Cons

Have not had any bad experiences with this product that weren't of our own doing. There can be some latency issues on less than fast connections, but that is to be expected with RMM software.

Review Source: Capterra
 

Tim from Livewire Technical Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

ConnectWise Control is the answer to awesome remote access!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Relief from the insane price increases of LogMeIn. Rapid deployment. Easy to use and explain interface. Flexible management.

Pros

1. It's by far the fastest remote access I've ever worked with.
2. It doesn't have a bloated interface.
3. It is highly customizable.
4. No BS pricing.

Cons

1. The ability to run scripts times out rather quickly.
2. It needs the ability to transfer files without connecting to a session.

Review Source: Capterra
 
 
Write a Review