ConnectWise Control Software

We have more connection compare to competitors, for the same price, and this is good.

Pros

The speed connection is the key, to connect remotly. We use a lot of remote support applications but we finally choose this one, and in second, the price is good.

Cons

In a support team, each user need to get their own username. This is not that bad but, this is a con. Also the file sharing is sometime slower than expected.

Being able to incorporate Control into our suite of software has proven invaluable. It simply works.

Pros

Best grouping interface. Plugins are outstanding. Updates happen frequently. The ability to customize UI.

Cons

Mac's can often black screen upon connection if a user is logged out for a period of time. Also, in High Sierra the agent often crashes.

Pros

The basic remote control aspects of the program are great. Screen updates are quick and no lags or screen artifacts

Cons

There used to be a unlimited version you could buy and host yourself. That doesn't appear to be available anymore

Pros

I really like the ease of use and the ability to integrate with other products in our inhouse customer support solution.

Cons

Our development team had some issues when integrating the product and ran into a few road blocks that support did solve, but it did take time.

i can now remotely support all my clients on every platform them come to us on

Pros

love the easy of use for this application and the fact it works a crossed all platforms i have tried it on even android

Cons

none really the software is awesome i cant really find any faults with it at this time it just works on verything i run it on and gives me full control over what ever i work on

Pros

I am very happy using ConnectWise to connect to my work computer from home. It's super fast and there is no lag unlike with other connect software.

Cons

If you're working on a maximized window (e.g. excel, or whatever) it's easy to accidentally click the "X" on the Conenctwise instead of on excel. I have to reconnect like fifty times a day since I keep accidentally closing out.

Pros

Very easy to use and can easily see what computers have been up for as well as the hardware and OS that you're going to remote into.

Cons

The file transfer is buggy and sometimes doesn't let you use it. The chat system also doesn't let you use it unless you're already remoted into the computer from my knowledge.

Pros

it is easier to install the software to configure a new computer is the best applications for remote assistance

Cons

improve the development of mobile control solutions although already existing it would be great to be more sophisticated

We use it daily to support remote users/computers

Pros

Speed, ease of use, functionality. I purchased the self-hosted model many years ago so the price was right, but it's still a good value for the money even at current prices

Cons

Ironically, the Linux version isn't as stable as the Windows version (supposedly). We run it on Linux and the service constantly crashes and restarts itself. Support said the software is made to natively run on Windows, and was "ported" to Linux and isn't as stable.

Pros

Cheapest and more powerful remote assistant app on the market. Allows unlimited hosts (unattended systems). Quick and easy temp app for clients to run, no install required. Works with Windows, Linux, Mac, Android, and Apple and the site provides the correct client app based on the OS. Tons of tools and features and gives you the ability to add your own custom scripts and tools.

Cons

The mobile Support app is lacking both on the client and the support agent side. The support agent app works well enough if you need to access a system and down have access to a desktop. The support agent app is easier to use on a tablet or large mobile screen. The mobile client app only gives viewing access because the device would require root to give full access.

An easy solution to remote support and at a great cost.

Pros

The software is so easy to use - very clear interface and easy to commence remote sessions with end-users. The ability to customise the interface and have additional features to hand which can be added at anytime, makes it a very flexible remote support platform.

Cons

Not really a lot to say in terms of what I did not like. Maybe at the entry level cost - you could allow 2 sessions to be run at once. Other than that - great product all round.

Pros

Ease of use is on target. Connection options are available as well which I love. Very stable when working with it

Cons

Reporting is limited. I would love to have a local version instead of logging into a website to use this product

Pros

Easy setup and use
Good Performance over WAN
App Extensions add a variety of features
I like the ability to setup predefined options for the client

Cons

Free version only allows 1 instance at a time

UAC issues with Windows 10 show no solution in the near future

Pros

The speed of the application is really what I love most about it. Connections to remote machines initiate and connect instantly. The application is full of features as well.

Cons

Cost. I'm a small business owner and my bottom dollar is always something I have to watch closely. I can always benefit from a discount!

Pros

I can connect to a client machine in seconds to troubleshoot an issue. Literally 2-3 mouse clicks and I'm on the machine. Saves huge time. Love the features: file transfer, messaging, reboot, reboot to safe, etc.

Cons

Customization isn't as intuitive as it should be. You name the 'company' at the time of client install file creation. You should be able to create a filter group with a drop down menu, instead of having to remember how you spelled it and manually typing it. That's my biggest peeve.

Pros

this particular software suite is faster than the product we previously used and pretty easy to learn

Cons

sending files often hangs after a while if you are moving large swaths of data
adding expenses is not very user friendly

easy to use

Pros

ConnectWise Control very easy to use and control long distance customers computers,
and very trusted remote applications,

Cons

Customer data & privacy is very importance. when we access our customer computers from long distance, we use only ConnectWise Control. because 100% secure applications. we also use for our partner remote meeting with ConnectWise Control

Pros

There are so many potential analytics. Connectwise is a lot of application and should be a great resource for our company

Cons

Connectwise does feel a little overwhelming currently. I think it'll be a bit before we're using it to its capabilities.

It gives ability to access the database from private network. It gives much faster speed and hence made our work more efficient.

Pros

It excels in everything. It is easy to deploy, connect. It is very easily reconnected to the safe mode. The user interface provided is excellent. The cost of software is very genuine and better than the most of its competitors. It also has a great mobile app.

Cons

Everything is good , just what I can say can be better is, multiple connect can be more streamlined and printing margins could be customised for reports.

Pros

Connectwise Control brings forth the ability to quickly connect to various sessions of a remote endpoint. The ability to select the session in which you would like to remote control is crucial for TS/RDS environments where connecting to the user's terminal is not an option.

The ability to copy and paste text to/from the remote session, as well as copy/paste files and folders makes repetitive tasks a breeze.

Connectwise Control also offers a drawing pad which can assist when training an end user to a system's features and functions.

Cons

I've yet to stumble upon any negative points in regards to this software. The initial connection time is near instant (unlike VNC or Kaseya) and available features far surpass Microsoft RDP.