--- title: "ScreenSteps Software Reviews, Demo & Pricing - 2026" description: "Review of ScreenSteps Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/screensteps-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / ScreenSteps Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/help-desk/screensteps-profile/alternatives/) # ScreenSteps Review From $239-$479/month Free trial 3 plans Wondering if ScreenSteps is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ScreenSteps 4.8 [(16)](https://www.softwareadvice.com/help-desk/screensteps-profile/#reviews) Pricing Starting at $239.00 flat rate per month ### About ScreenSteps ScreenSteps is a knowledge base management software that helps businesses create, share and access standard operating procedures, call flows, troubleshooting guides and other context-sensitive help. Key features include content creation, authoring management, permissions management, content certification, search functionality and notifications. Additionally, ScreenSteps lets stakeholders integrate the system with several third-party applications including Zendesk Suite. Do you work for ScreenSteps? [Manage this product listing](https://www.g2.com/products/screensteps/claim_requests/new?auto=true) Wondering if ScreenSteps is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. ## ScreenSteps User Interface ## Popular ScreenSteps Alternatives Main Product ScreenSteps 4.8 [(16)](https://www.softwareadvice.com/help-desk/screensteps-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 4.67Value for money - 4.93Customer support - 4.56Functionality Pricing Starting at $239.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5318)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1005)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(803)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3487)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Notion](https://www.softwareadvice.com/project-management/notion-profile/) 4.7 [(2835)](https://www.softwareadvice.com/project-management/notion-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.57Value for money - 4.39Customer support - 4.63Functionality Pricing Starting at $12.00 per month Get Price ## ScreenSteps Pricing and Plans Starting price: $239.00 per month Free Trial Free Version Standard $239.00 flat rate, per month Plan includes: - API - Article Bookmarking - Authoring Features - Automatic Table of Contents Generation - Customizable Domain Name - Customizable Site Design - Export PDF Files Using Custom PDF Templates - Publish to the Screensteps Knowledge Base - Report and Analytics - Searchable Knowledge Base Read More Advanced $479.00 flat rate, per month Plan includes: - API - Article Bookmarking - Authoring Features - Automatic Table of Contents Generation - Customizable Domain Name - Customizable Site Design - Export PDF Files Using Custom PDF Templates - Publish to the Screensteps Knowledge Base - Report and Analytics - Searchable Knowledge Base Read More Enterprise Pricing available upon request Plan includes: - Additional Features Are Included. - API - Article Bookmarking - Authoring Features - Automatic Table of Contents Generation - Customizable Domain Name - Customizable Site Design - Export PDF Files Using Custom PDF Templates - Notifications - Publish to the Screensteps Knowledge Base Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ScreenSteps Features - Popular features found in Knowledge Base Feedback Management Multi-Language Rich Text Editor Self Service Portal - More features of ScreenSteps Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Catalog Management Collaboration Tools Content Library Content Management Document Management Full Text Search Knowledge Base Management Reporting & Statistics Third-Party Integrations ## ScreenSteps Integrations Zendesk Suite Integration rated undefined from -1 review ## ScreenSteps User Reviews ## ScreenSteps customer ratings - Overall rating: 4.8/5 - Total reviews: 16 ### Rating distribution - 5 stars: 13 reviews (81%) - 4 stars: 3 reviews (19%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.7/5 - Customer support: 4.9/5 - Functionality: 4.6/5 --- Have you used ScreenSteps and would like to share your experience with others? ### One of the best knowledge management software I have used - Overall rating: 5/5 - Reviewer: Aaron D. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Small learning curve. Easy to create articles. User friendly. #### Cons Not easy to copy and paste entire articles during transition to this platform. But easy to get in the groove. --- ### ScreenSteps has awesome customer support: fast, friendly, and actually helpful, every time. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Other than the amazing customer support? ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST. ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. ScreenSteps works equally well in both situations, for both products. #### Cons Because it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so. ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. I'd never bother with the desktop application again. --- ### ScreenSteps - Overall rating: 4/5 - Reviewer: Atefeh M. - Verified reviewer: Yes - Product usage: Used other for less than 6 months - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I really love using ScreenSteps. It makes documentations so much easier and it allows me to sit down at the computer and walk through a process while taking pictures of the task in progress. --- ### Awesome product - miles above doing these things yourself with screenshots and Word docs. - Overall rating: 5/5 - Reviewer: Brett A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Once set up, it works great, works fast, love it, wish I could afford it for my current company, I'd buy it in a heartbeat! Some parts are technical and difficult in initial setup, the support is good though, definitely need an IT person doing the set up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. I could put together complicated documentation for processes complete with screenshots, consistent numbering of steps, easy to use inserts of images, text, number bubbles. Just so you know, I'm super quick with screenshots (Windows shift + S), paste to mspaint, markup image, copy/paste to word doc. Screensteps put me on steroids and I was able to use just one program instead of three and maintain consistency throughout documentation and created documents that were clear to both end users or other IT people for the back end tasks that I had to learn for the first time on a daily basis - I had confidence that I could use my own screensteps instructions to give to others or re-read when I forgot the 20 steps it took to get adobe enterprise integrated into the active directory domain! #### Cons Pricing Could we get a $300 version with 5 contributors? I mean, I could probably sell it to a whole company based on using the software to make awesome, quick documentation and then have different departments ask me what I use and then teaching them to use screensteps. I don't even need to integrate it so much into web sites, just want to use it to make documentation that is simple, consistent, fast, concise and easy to update/modify. But getting in the door @ $2500/yr for small business doesn't work. --- ### Cheap and ease of duplication - Overall rating: 4/5 - Reviewer: Kieran K. - Verified reviewer: Yes - Industry: Events Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Nice editing and styling features #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to make and article appear in many locations or duplicate and edit copies #### Cons Self service features are lacking Need to use a separate ticketing system #### Reasons for choosing ScreenSteps Nice look and custom display --- ### The most outstanding Knowledge Base, Website creation tool in the business. - Overall rating: 5/5 - Reviewer: James S. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ability to build a robust, searchable documentation and training Knowledge Base for end users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's ease of use and it's robust search function. If you needed to create a website on your own that required an in depth search function, it would costs you potentially tens of thousands of dollars. For a very reasonable subscription price you get that function in your ScreenSteps site. PERFECT for documentation management. #### Cons There is practically nothing i don't like about the product. It's the best product of its kind in the industry. --- ### ScreenSteps is an essential tool for my daily work, and works very well for my company's needs. - Overall rating: 5/5 - Reviewer: Ellen H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm able to do my job more effectively each day thanks to ScreenSteps. It has been an extremely useful platform for our internal and client-facing knowledge base. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that ScreenSteps always seems to be adapting and improving. The system upgrades reassure me that the folks at ScreenSteps are consistently bettering the product. #### Cons As far as I can tell, there seems to be very little rhyme or reason to the way search results in the platform are displayed. If the search algorithm were made more clear, my company would find it extremely useful. --- ### I use ScreenSteps as an onboarding tool, a training and then post-training tool. I love it. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used monthly for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I help my clients learn what they have to learn, re-learn what they've forgotten, and see new things from time to time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find it just simple to use...which means that I WILL use it. I love the way I can jump through a complex process, just grabbing screenshots and then come back to annotate everything. This makes documentation a breeze for me. #### Cons I used the desktop version before I moved to the online version, and I really miss the desktop because I had just gotten used to it. I liked the way I could get stuff done in far-flung countries where the internet is spotty at best, and non-existent at worst. --- ### Screensteps is my go to documentation tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The integrated screenshot, markup and text editor make the documentation process so simple. I can choose to simply walk through a process and take screenshots for adding text a later time or I can document each step while I am in the middle of the process and things are fresh on my mind. Others can edit what I start or I can continue what they have begun. #### Cons The hardest thing is to get other people in the organization to think about using it for their documentation purposes. People want to hurry up and get something done and they do what they are comfortable with. --- ### Great for Article Managment - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used other for less than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use to make updates to help articles and organizing all your content. Very easy for our clients to search for help articles on their user interface. #### Cons Not easy to edit your design and it can take some users a little longer than I would like to get the hang of using the program. Once learned though it is a very helpful product. --- Showing 1 - 10 of 16 Reviews Load More Reviews ## Other Top Recommended Knowledge Base Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18812) Recently recommended **79** times [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** (81) Recently recommended **40** times [Quickbase](https://www.softwareadvice.com/crm/quick-base-profile/) **4.4** (333) Recently recommended **24** times [Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) **0.0** (0) Recently recommended **17** times Stuck Between Options? Our experts can help you compare ScreenSteps with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice