Tridion Docs

RATING:

4.5

(2)
Overview

About Tridion Docs

Tridion is an intelligent content platform that connects people, processes, and information through a portfolio of collaborative Content Management, Knowledge Management, and Headless delivery technologies. This platform can be deployed on-premise or via cloud systems and includes four main components: web content management, knowledge management, content activation across multiple channels, and deployment. With Tridion, companies can create, translate, and deliver different content types from regulatory content to marketing content.

Tridion Docs Pricing

Contact SDL for pricing details

Free trial: 

Not Available

Free version: 

Not Available

The Draft Space module can be used by subject matter experts, writers and content contributors to collaborate and author content within an intuitive interface.
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Tridion Docs Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Tridion Docs

2 Reviews

Yevstakhii

E-Learning, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

My expirience of use Tridion Docs

Tridion Docs excels at managing complex and structured documentation projects. I appreciate the ability to break down content into reusable components and manage them effectively. This structured approach ensures consistency and allows for efficient content reuse across multiple documents and publications.Tridion Docs offers robust collaboration features, allowing teams to collaborate seamlessly on documentation projects. I can assign tasks, manage review cycles, and track the progress of content creation and approval processes. This promotes efficient collaboration among content creators, subject matter experts, and stakeholders.Tridion Docs provides the capability to publish content to various channels and formats, including web, print, and mobile devices. This flexibility allows organizations to reach audience across different platforms and deliver content in the most suitable format for each channel.I can streamline the translation workflow, track translation progress, and ensure consistency across multiple languages. Integration with translation management systems facilitates efficient translation processes.While Tridion Docs has its strengths, there are also some areas that I have identified as areas for improvement. These may include the complexity and learning curve associated with the platform and user interface usability.

PROS

1. Structured content management: Tridion Docs excels at managing structured content, such as technical documentation or product manuals. It provides a robust and flexible framework for creating, organizing, and reusing structured content components. This helps ensure consistency, accuracy, and efficiency when managing complex documentation projects.2. Component-based authoring: Tridion Docs allows me to author content at a granular level by breaking it down into reusable components. These components can be easily assembled and reused across multiple documents or publications. This approach promotes content consistency, improves collaboration, and simplifies the updating process when changes are required.3. Multi-channel publishing: Tridion Docs supports publishing content to various output formats and channels, including web, print, mobile devices, and more. This flexibility allows to reach audience across different platforms and deliver content in the most suitable format for each channel.4. Workflow and collaboration: Tridion Docs offers robust workflow management capabilities, enabling teams to collaborate effectively throughout the content creation and approval processes. It allows for role-based access control, review cycles, and task assignments, ensuring efficient collaboration among content creators, subject matter experts, and stakeholders.

CONS

1. User interface and usability: I have mentioned that the user interface of Tridion Docs can be unintuitive or challenging to navigate, especially for occasional or non-technical users. Certain features or actions may not be easily discoverable, requiring users to invest time in learning and exploring the platform.2. Customization limitations: While Tridion Docs offers flexibility for managing structured content, I noticed limitations in terms of customization options for the user interface or templates. This can result in a less tailored look and feel for the published documentation.3. Integration challenges: Tridion Docs may require integration with other systems or tools within an organization's ecosystem. I have mentioned difficulties in setting up and maintaining integrations, which can impact workflows and data consistency.

Jouni

Machinery, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2024

Tridion Docs 14

PROS

The user interface is very intuitive and easy to teach for new users.

CONS

The search functionality could be better. Apparently they have been improving it for Version 15.

Reason for choosing Tridion Docs

It was our test users' favourite. The possibility to have "anything" as a condition instead of the standard DITA big four was also a major advantage.

Reasons for switching to Tridion Docs

While the idea of combining a PLM system and CCMS system (product structure with product information) works on paper, in reality there were major design flaws that made daily work with the system very difficult.