# Serviceware Knowledge Software Reviews, Demo & Pricing - 2026 > Review of Serviceware Knowledge Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/serviceware-knowledge-profile --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / Serviceware Knowledge Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/serviceware-knowledge-profile/reviews/) # Serviceware Knowledge 2026: Benefits, Features & Pricing Wondering if Serviceware Knowledge is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Serviceware Knowledge 4.5 [(20)](https://www.softwareadvice.com/help-desk/serviceware-knowledge-profile/reviews/) Pricing Starting at $14.90 per month ### About Serviceware Knowledge Serviceware Knowledge is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and IT. Key features includes full-text search, document search, smart tree, dictionary, ratings, templates, messaging and reporting. The solution offers an optional on-premise deployment as well. Serviceware Knowledge uses smart algorithms to learn from user interactions. Search results are ranked on the basis of relevance, accuracy, tags and popularity. Users can use filters to customize searches. Click-through smart trees allows users to access organization’s knowledge base. Serviceware Knowledge lets users track the history and validity of content and update before expiry. Users can be notified of content changes through push notifications. Additionally, Serviceware Knowledge provides integration with multiple apps such as Zendesk, Freshdesk and Salesforce. Serviceware Knowledge is priced on a per user per month subscription basis and offers multi-lingual functionality. The solution offers mobile apps for Android as well as iOS users. Support is prov... ided via e-mail, an online help desk, live chat and over the phone. Wondering if Serviceware Knowledge is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## Serviceware Knowledge User Interface ## Popular Serviceware Knowledge Alternatives Main Product Serviceware Knowledge 4.5 [(20)](https://www.softwareadvice.com/help-desk/serviceware-knowledge-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.75Value for money - 4.84Customer support - 4.55Functionality Pricing Starting at $14.90 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3688)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.28Value for money - 4.28Customer support - 4.36Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) 4.4 [(5439)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.23Value for money - 4.13Customer support - 4.27Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Notion](https://www.softwareadvice.com/project-management/notion-profile/) 4.7 [(2756)](https://www.softwareadvice.com/project-management/notion-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.57Value for money - 4.39Customer support - 4.62Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.77Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Paperpile](https://www.softwareadvice.com/help-desk/paperpile-profile/) 4.8 [(122)](https://www.softwareadvice.com/help-desk/paperpile-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.72Value for money - 4.73Customer support - 4.47Functionality Pricing Starting at $2.99 per month Get Price ## Serviceware Knowledge Pricing and Plans Starting price: $14.90 per month Free Trial Free Version Basic $14.90 per feature, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Serviceware Knowledge Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of Serviceware Knowledge Activity Dashboard AI Copilot API Content Library CRM Customizable Reports Customizable Templates Decision Support Full Text Search Knowledge Base Management Live Chat Multi-Channel Communication Multi-Language Reporting & Statistics SSL Security Support Ticket Management Surveys & Feedback Tagging Third-Party Integrations Workflow Management ## Serviceware Knowledge Integrations Freshdesk Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review ## Serviceware Knowledge User Reviews Overall Rating 4.5 Ratings Breakdown 5 65% 4 30% 3 0% 2 5% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 4.8 Functionality 4.5 Dustin S. Verified reviewer 201-500 employees Used daily for less than 2 years Review source Reviewed October 2017 Sabio helpes us and our teams to work more efficient and deliver better quality 5 Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so. Read More MR Miguel A. R. Verified reviewer Marketing and Advertising 10000+ employees Used daily for more than 2 years Review source Reviewed August 2019 Very helpful 4 It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality Cons: After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved. Reasons for choosing Serviceware Knowledge We had experience with other Knowledge Management systems and were a bit disappointed and therefore we were looking to test something new Read More VR Verified Reviewer Education Management 501-1000 employees Used weekly for free trial Review source Reviewed November 2018 Next generation biological data Management 2 One stop data Management ... U can easily retive all information. Good experience Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Well define GUI, optimiz process, good data handaling Cons: Bigger size software, many bugs still need to fix. Read More RL Rolf L. Consumer Services 2-10 employees Used daily for more than 2 years Review source Reviewed November 2017 SABIO turns decentralised knowledge to company-wide wisdom 5 Higher efficiency in customer service, centralised knowledge (just "one truth"). Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being. Cons: It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-) Read More DB Dirk B. Logistics and Supply Chain 5001-10000 employees Used daily for more than 2 years Review source Reviewed October 2017 Easy to use and implement. Great support received during implementation 4 We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment Cons: Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports. Read More Ingo S. Verified reviewer 11-50 employees Used weekly for more than 2 years Review source Reviewed October 2017 Great product - easy to implement - great impact on customer service 5 lower processing time of tickets higher customer satisfaction stable communication processes in IT crisis situations Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: easy to implement and good value for Money easy to use for CS representatives good support for publishing processes possible to integrate the Google search application Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database) Cons: collaboration functions could be more elaborated copy&paste could be easier to integrate existing documents Read More LS Lukas S. Wholesale 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2017 I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a partner 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We are using SABIO for almost 4 years and managed to consolidate our very heterogenous and extensive service center knowledge with this easy to use knowledge base. Our agents started using SABIO with virtually no training thus the user acceptance was and still is overwhelming. With SABIO we´ve significantly raised our response rate and got rid of other knowledge sources. SABIO helps us to keep our service knowledge on the point and helped us to further reduce our error rate. I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a business partner. Thus far, I have not come across a company that so openly, constructively and authentically looks after the needs of its clients. Read More KB Kristin B. Insurance 51-200 employees Used daily for more than 2 years Review source Reviewed November 2017 Sabio Knowledgement is the vault for our financial structure - our KNOW HOW! 5 \- speed of spreading our knowledge to our agents in our daily business - rescue Know-How when employees leave the company Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Losing Know How is a complete disaster for a company. Years of aggregated information can be lost in a moment. Sabio helps us to protect our Business. Know-How can be transferred to all users. The architecture is very clean and easy and intuitive to use. Our employees use it every day to adapt their competences or just to be sure that they are right. The software is easy to integrate, the support is great and their time of responding is very quick. We will never give up our Sabio! Cons: Maybe more possibilities for our "company look and feel" - design in a standard version. Put this topic is not that important for us. Read More Anne S. Verified reviewer Used daily for less than 2 years Review source Reviewed November 2017 Easy to integrate and good care during the implementation phase 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: easy to use, no big trainingsessions needed to understand how to use it. easy to fill with knowledge, structure logical and comprehensible. Cons: less good reporting functionality Not all typefaces are available, only the standard Versions Read More Matias M. Verified reviewer Management Consulting 11-50 employees Used other for more than 2 years Review source Reviewed October 2017 We selected knowledge databases for numerous clients. SABIO wins pitches on user experience. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: End users are usually very satisfied with look and feel and search results so adaption is easy. Implementing style guide and using SABIO as the key knowledge repository for agents as well as self-service works very well. Cons: Sometimes in the past we missed certain functionality in the editor and an API for Facebook in when doing social customer care. Read More Showing 1 - 10 of 20 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/serviceware-knowledge-profile/reviews/) ## Other Top Recommended Knowledge Management Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times [Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** (292) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Serviceware Knowledge with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice