Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers

Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so.

It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime.

It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality

After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved.

One stop data Management ... U can easily retive all information. Good experience

Well define GUI, optimiz process, good data handaling

Bigger size software, many bugs still need to fix.

Higher efficiency in customer service, centralised knowledge (just "one truth").

SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being.

It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-)

We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader.

Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment

Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports.