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OVERALL RATING
Showing 1 - 5 of 83 reviews

Jordanne
Verified reviewer
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
August 2018
Excellent resource for maintaining quality control and communication across our organization
My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.
Pros
This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.
Cons
There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.
Jared
Company size: 1,001-5,000 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
November 2020
The Best Knowledge Base Software
SHELF has been great! Before SHELF I created a website knowledge base for us to use, noting my website didn't have a good search feature, the ability to create folders, nor the real feel of a knowledge base. Getting SHELF helped us finally step into the real world of knowledge bases, and the work they have put into this web based software is superior. I am enjoying my time with it, and the ease of use of SHELF has made it an outstanding product.
Pros
One of the features of this product is its online! I love the option of having it web based, and not downloaded onto your PC, giving access where ever I go. The Ease of use is fantastic! It doesn't take much to learn, and has the ability for anyone to be able to pick up and use. If you are familiar with social media (Twitter for example) you will feel right at home with the hashtag feature.
Cons
The only issue ive had with the software would be, my agents didn't care to much for the intergration with NiCE Incontact. We tried this and the window would be to small or to big, causing the agents frustration when answering calls. It would always pop up, and the agents would of liked the ability to be able to click it when they need it, instead of the popping up with every call.
Reasons for choosing Shelf
The ease of use! the others didn't have the robust features we need like SHELF had. SHELF was easy to use, and it just had better layouts than the others we looked at.
Don
Company size: 11-50 employees
Industry: Research
Time used: Less than 6 months
Review Source: Capterra
February 2019
Cloud Based Knowledge Management System
We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.
Pros
The search features , quick customer care responses and online tutorials.
Cons
The speed and the sense that they were learning the functionalities of the product on the job.
Rudy
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Logistics and Supply Chain
Time used: Less than 12 months
Review Source: Capterra
July 2021
Very good and well-rounded tool
Very good. I'd definitely recommend it
Pros
I really liked the diversity of knowledge content one can create. Decision trees and wikis were the most important for us, and we found them tremendously useful.
Cons
The visuals of the frontend seemed a bit rudimentary, and we weren't able to modify or customize them.
Reasons for choosing Shelf
Especially because of the diversity of knowledge content. We needed to create decision trees or the like in order to present our users with guided workflows. That was impossible to do with the alternatives.
Reasons for switching to Shelf
The tool had technical limitations that made it necessary for us to find a more powerful tool/platform.
Brian
Company size: 1,001-5,000 employees
Industry: Industrial Automation
Time used: Less than 12 months
Review Source: Capterra
October 2020
Shelf Partners with OPEX
Great team to work with and I look forward to the next several years of this partnership.
Pros
I love the application, but I really love the partnership I have with my Shelf Team. They have been a great resource for us building this tool.
Cons
Honestly I have not found anything I don't like. It's easy to manage and build.
Reasons for switching to Shelf
Unable to the feature set that Shelf offered.