All Simplisys Service Desk Reviews
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Lauren
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Simple and easy to use
Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business.
PROSThe software is easy to use for all employees and does not require weeks of complex training.
CONSWe had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly.
Reason for choosing Simplisys Service Desk
Ease of use, with increased functionality should we need it as we grow.
Reasons for switching to Simplisys Service Desk
Whole company CRM move.
Robert
Religious Institutions, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Simplisys Service Desk
This gave us the ability to communicate out to the great church which we did not have with our older system.
PROSIts cloud based so I have nothing to patch and look after. It ties into Active Directory nicely and everything can be done from a single pane of glass. The ability to log quick calls is nice and I do like the reporting side of things. We managed to roll this out seamlessly without very little issues at all, to all to the whole of The Church of Scotland. The support we have received from initial contact has been great. So much that I am trying to roll this out into other dept's.
CONSIt doesn't have all the bells and whistles that products like Service Now, or Freshdesk or Manage Engine have. However what it does have is UK support. No remote control for Apple Mac's.
Reason for choosing Simplisys Service Desk
UK support. We also saw how far it had come in the last year since we looked at the product before, and it had been updated and improved greatly. Which meant there was continuous updates and improvements. Price was also a big factor.
Valon
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Simplisys Ticketing System Review
It can be customisable to your business needs or make it as simple as you wish - complex or simple can be achieved without any problems. Traffic lights are very useful for a quick glance and it is very adaptable to all system process.
CONSDashboards and reporting can be improved to have a newer feeling and faster response rate. Saying this, they do make changes to the system when needed to improve the end user's experience.
Tony
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Great Product met our needs
Great functionality and ease of use. The support guys were extremity helpful when needed.
PROSIt performs the core functions extremely well; Data entry, Data Management and Data Output. All underpinned with a very easy to us Business rules Engine to drive automation.
CONSIf I had to be picky, then too many standard reports out of the box.
Reasons for switching to Simplisys Service Desk
Better functionality.
Lauren
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Outstanding
The people i deal with have been amazing !! We have a great laugh on the phone there friendly and help you with what ever issues you have straight away. They a funny but professional at the same time. Its nice to have someone friendly on the end of a phone or email
PROSIts very easy to use and very customisable to suit the need of your business. It can be as complex or as simple as you want it. I love the whole traffic light system and dashboards you can create.
CONSThere isnt anything i can think that i like least
Reason for choosing Simplisys Service Desk
They had everything we needed for our service desk and technical team. We are in the process of expanding and having more of our services put on the system. After our merger with Ensign they will be utilising the system and we will be expanding it and getting changes done to it
Simon
Consumer Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great Product with Integration
The software is so easily customisable out the box to fit with our requirements. We have had a bit of custom work to integrate it into our Employee management system so that all the names get updated on a daily basis. The support and extra help from them is amazing and even provide up to date training for my team when needed.
CONSNot much other than the ability to customise the theme to match the corporate colours would be nice
Chris
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Service Desk
Simplisys has great functionality and is really easy to use. The support guys are extremely helpful when needed and always go the extra mile to assist me with any issues or upgrades
CONSReporting is the thing that I like the least, it holds all the data I need but is sometimes a little clunky to extract. [SENSITIVE CONTENT HIDDEN] has always assisted me with any requirements and even wrote reports that I needed Ad-Hoc
Russell
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Simplisys for IT support MSP
We were previously using a free helpdesk ticketing system but it was no longer able to cope with our demands. We looked into a few different options but simplisys has so many good reviews and an excellent price point we had to trial it. Once we could then see the product and deal with their excellent staff it was an easy decision that I've yet to see any down side to.
PROSThe ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless. The software is simple, fast and intuitive to use. All our users have been up to speed on using it within a day or so of having access. Also when we've asked for changes we are spoken to about exactly what we need and then changes are made quickly whether it's new reports or bespoke fields that only we would require.
CONSNothing so far as all problems we've had have been addressed quickly
Reason for choosing Simplisys Service Desk
Price and functionality
Reasons for switching to Simplisys Service Desk
Previous product was slow and generally unreliable
Alan
Automotive, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Excellent customer service and support.
Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help. Good software and the integration to Microsoft NAV is excellent.
PROSWe wanted a product that would integrate to Microsoft Navision to help us to support our customers as well as handling internal support requests within our company. Simplisys pulls data from our customer database and allows us to log support calls against our customers and assets.
CONSWould be great if the software was mobile device friendly, i believe this is in development and would be a useful addition for our field staff.
Heather
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Ticketing System used by Retail and Healthcare
Generally very intuitive Customisation available
PROSComplete ITIL suite with Incident, Problem and Change ensuring we can track any issue all the way through. Robust platform that is reliable.
CONSChanges done for one company potentially affects all using the platform.
Ceri
Research, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
We spent a long time reviewing the market looking for a product to meet our needs....
It has been a very positive experience, the support we have received from initial enquiry through to implementation and ongoing enquiries has been fantastic.
PROSWe found it! SimpliSys meets all our needs and some we didn't even know we needed! It's cost effective and has a fantastic support centre in the UK. Due to its functionality and easy customisable feature we would highly recommend it.
CONSWe haven't found anything we don't like, its very easy to navigate.
Geraint
Non-Profit Organization Management, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great product and service
Always at the end of the phone to resolve and issues or quires, Always there for support and configuration
PROSThe ease of use and the functionality of the whole package :)
CONSThere are no real issues with the package everything works as it should
Reason for choosing Simplisys Service Desk
Ease of use, Customisation and support were the key elements simplisys.
Jim
Computer Networking, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
Great Product at a realistic price
Works really well for what we need without overly complicating things. Is very customisable with us able to turn off sections which we are not yet ready to use. Implementation was straightforward with assistance all the way from Simplisys
CONSNothing to report, works as we want to use it
Charlie
Food Production, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great system for businesses looking for simplicity and good support
Very simple and quick to deploy. This was our first helpdesk systems so it's ease of use really helped us get started quickly.
PROSEasy to implement backed up by a great support and account management team.
CONSThe reporting and dashboards could be a little slicker, but I know they're working on it and improvements are coming soon.
Berni
Non-Profit Organization Management, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Easy to use and great expertise and experience shown from company when helping us set it up
The help the team gave setting it up was invaluable as we didn't have the time to implement this in-house alone. The previous system we used had very poor reporting so having the huge number of out of box reports was fantastic and a time saver. Nothing was too much trouble for the team when they received one of my many calls for assistance.
CONSMoving around between areas could be cleaner maybe with home buttons rather than lists The dashboards could be a little clearer but overall I don't really have any issue.
Sadie
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Nice Simple to use Software
The service desk has been extremely helpful with any issues i've had.
PROSEase of use. Some really handy features .
CONSDeployment had some challenges but the service desk soon had these sorted.