SMART Service Desk vs TOPdesk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.4 / 5
Value for Money
4.6 / 5
4.3 / 5
Customer Support
4.7 / 5
4.6 / 5
Functionality
4.5 / 5
4.3 / 5
Last Review Written
November 23, 2020
August 27, 2024
Pros/Cons
Pros
- It's been great support and after we have implemented smart solutions and they are very flexible and customer oriented. Support is excellent and also follow the SLA.
- The support team for Smart Desk is excellent and extremely helpful. This tool provides all the functionality you need as a Managed Service provider and comes with an excellent support staff.
- We having been working with Smart Service Desk for a few months now and it has proven to be an excellent investment.
Cons
- SLA is not properly configured. Without these basic feature Service desk tool is hard to review.
- Not support indepth financials/payments for Purchasing module. Need more development on Contracts Management.
Pros
- This has been a great innovation and development. Great customer support, which is really important.
- TOPdesk is a quality solution, supported by quality people and at a very affordable price.
- We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.
Cons
- The restriction to just 2 levels of an item. E.g. Main and Sub Category, Branch and Sub Branch.
- Form designer is a bit limited and the advanced custom form development tool is difficult to use. A couple of elements of the product still need to be administered via an external tool.
- No drag and drop for adding files to incidents.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2021
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
