# SmartITSM Software Reviews, Demo & Pricing - 2026 > Review of SmartITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/smartitsm-profile --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / SmartITSM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # SmartITSM 2026: Benefits, Features & Pricing Wondering if SmartITSM is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview SmartITSM 4.6 [(8)](https://www.softwareadvice.com/help-desk/smartitsm-profile/#reviews) Pricing Starting at €49.00 per month ### About SmartITSM Designed for businesses of all sizes, SmartITSM is an IT service management software that helps businesses identify error-prone processes, monitor service outages, and more on a unified platform. It enables supervisors to link incident tickets to issues and configure various roles and approvals. The tool allows users to track asset lifecycle duration, troubleshoot the system during service operations, and more. Wondering if SmartITSM is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. ## SmartITSM User Interface ## Popular SmartITSM Alternatives Main Product SmartITSM 4.6 [(8)](https://www.softwareadvice.com/help-desk/smartitsm-profile/#reviews) Ratings Breakdown - 4.38Ease of use - 4.60Value for money - 5.0Customer support - 4.50Functionality Pricing Starting at €49.00 per month Get Price Alternative Product [Iru](https://www.softwareadvice.com/product/71745-Iru/) 4.9 [(486)](https://www.softwareadvice.com/product/71745-Iru/reviews/) Ratings Breakdown - 4.86Ease of use - 4.58Value for money - 4.87Customer support - 4.63Functionality Pricing Available upon request Get Price Alternative Product [ACMP Suite](https://www.softwareadvice.com/inventory-management/acmp-suite-profile/) 4.5 [(173)](https://www.softwareadvice.com/inventory-management/acmp-suite-profile/reviews/) Ratings Breakdown - 4.09Ease of use - 4.17Value for money - 4.75Customer support - 4.51Functionality Pricing Available upon request Get Price Alternative Product [PDQ Deploy & Inventory](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/) 4.8 [(341)](https://www.softwareadvice.com/it-management/pdq-deploy-and-inventory-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.79Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $1657.50 per year Get Price Alternative Product [Wasp Asset](https://www.softwareadvice.com/cmms/assetcloud-profile/) 4.5 [(376)](https://www.softwareadvice.com/cmms/assetcloud-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.36Value for money - 4.49Customer support - 4.29Functionality Pricing Starting at $108.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## SmartITSM Pricing and Plans Starting price: €49.00 per month Free Trial Free Version All-in-One €49.00 per user, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SmartITSM Features - Popular features found in ITSM Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Configuration Management Contract/License Management Knowledge Base Management Release Management Service Catalog Service Level Agreement (SLA) Management Support Ticket Management - More features of SmartITSM Activity Dashboard AI Copilot Approval Workflow Asset Lifecycle Management Asset Tracking Audit Management Automated Routing Business Process Automation Calendar Management Change Management Change Planning Change Tracking Chat/Messaging CMDB Compliance Management Configurable Workflow Customizable Branding Customizable Reports Dashboard Dashboard Creation Data Import/Export Data Visualization Device Auto Discovery Email Management Help Desk Management Incident Management Incident Reporting Inventory Management Issue Management IT Asset Management IT Incident Management IT Reporting IT Risk Management Knowledge Management License Management Lifecycle Management Monitoring Multi-Channel Communication Multi-Language Performance Monitoring Prioritization Problem Management Real-Time Chat Real-Time Monitoring Real-Time Notifications Relationship Mapping Release & Deployment Reporting/Analytics Reporting & Statistics Risk Assessment Role-Based Permissions Scheduled/Automated Reports Self Service Portal Service Request Management Status Tracking Support Ticket Tracking Task Management Text Editing Third-Party Integrations Ticket Management Workflow Management ## SmartITSM User Reviews Overall Rating 4.6 Ratings Breakdown 5 63% 4 38% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.6 Customer support 5.0 Functionality 4.5 Have you used SmartITSM and would like to share your experience with others? Ryan P. Verified reviewer Alternative Medicine 51-200 employees Used weekly for less than 6 months Review source Reviewed February 2026 Beyond Basic Ticketing, you can do a lot with it. 4 Overall, beyond basic ticketing, SmartITSM lets you track lifecycle stages of assets, create audit trails, and connect incidents directly to configuration items which I think gives teams broader visibility into infrastructure. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: SmartITSM brings together key ITSM capabilities such as ticketing, incident/issue/request tracking, asset and configuration management (CMDB), change workflows, SLA tracking and more in one unified system, which simplifies operations Cons: My least favorite aspect is the licensing costs as a downside... especially for wide enterprise deployment. Read More RS Roland S. Verified reviewer Utilities 501-1000 employees Used daily for less than 2 years Reviewed February 2024 Das optimale ITSM-Tool für die OT 5 Das Projekt zur Einführung der ITSM-Lösung verlief reibungslos und auf Augenhöhe. Die Gesamtlösung besteht aus einer zuverlässigen und innovativen ITSM-Software sowie einem hochkompetenten Hersteller (hier auch Integrator) der mit uns gemeinsam das Projekt nach unseren Anforderungen umgesetzt hat. Wir sind überzeugt und zufrieden. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Die Kombination zwischen ITSM-Prozessen und CMDB (OT-Komponenten) ist hervorragend gelöst. Die Erweiterung um weitere (nicht ITIL-Prozesse wie z.B. Zutrittskontrolle) war sehr einfach. Cons: Wie bei jedem SW-Produkt fehlen manchmal ein paar Kleinigkeiten. Im Projekt hat der Hersteller zeitnah (meist mit nächstem Service Pack oder Release) unsere Anforderungen/Wünsche erfüllt. Reasons for switching to SmartITSM Mangelnde Funktionen im Bereich CMDB (z.B. Anbindung von Datenquellen) und Prozesse. Read More RR Ralf R. Verified reviewer Plastics 1001-5000 employees Used daily for less than 2 years Reviewed February 2024 Servicedesk organisieren 4 Ratings Breakdown 3 Ease of use 4 Functionality Pros: Die Plattform bietet umfangreiche Funktionen und eine klare Gliederung der ITSM Aufgaben. Über die CI basierenden Verknüpfungen lassen sich die unterschiedlichsten Aufgaben sehr gut organisieren. Die einheitliche Oberfläche erleichtert die Orientierung über den gesamten Arbeitsbereich. Cons: Die Designoptionen sind etwas eingeschränkt. Die Formulare und Seitengestaltung dürfte gerne etwas moderner und dynamischer sein. Read More MC Maximilian T. C. Verified reviewer Utilities 501-1000 employees Used daily for less than 2 years Reviewed February 2024 Modernes ITSM-System mit vielen Möglichkeiten 5 In Verbindung mit der CMDB, die wir auch nutzen, ist das alles eine runde Sache. Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: Das System ist sehr flexibel und frei konfigurierbar. Außerdem bietet es eine Entwicklerschnittstelle (API), die wir stark nutzen. Cons: Die Reporting-Möglichkeiten sind etwas tricky.. Read More JP Josef G. P. Verified reviewer Wholesale 1001-5000 employees Used weekly for more than 2 years Reviewed March 2024 CMDB-Integration 4 Die Integration der CMDB wurde/wird von Anfang an bis Heute professionell vom Hersteller begleitet. Die Zusammenführung von Asset-Informationen an einer Stelle, inklusive der Abbildung der dazugehörigen Relationen, bietet den Fachabteilungen einen einfachen Zugriff und deutlichen Mehrwert. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Sehr gutes integriertes und erweiterbares Autodiscovery Hohe Flexibilität Ad-Hoc-Reports/Exports Cons: An der ein- oder anderen Stelle gibt es bestimmt noch Verbesserungsmöglichkeiten. Anfragen/Anforderungen werden jedoch in der Regel schnell und unkompliziert bearbeitet. Read More TS Thoralf S. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 12 months Reviewed February 2024 Funktioniert super und genau das was wir wollten 5 Echt top, würde es wieder wählen. Sehr zufriedenstellend. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Einfaches Erstellen von Tickets, auch direkt aus Emails heraus Cons: Kann man eigentlich nicht viel zu sagen, erfüllt unsere Erwartung in vollem Umfang Read More JK Jonas K. Verified reviewer Computer Software 201-500 employees Used daily for less than 2 years Reviewed February 2024 Bei CMDB Verwendung ideal! 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: Umfangreiche CMDB mit hoher Funktionalität und detailtiefe, sehr anpassbar an unsere Bedürfnisse Cons: Die CMDB hat noch keine chatgpt Integration, aber das soll mit einem der nächsten Releases kommen Read More CS Cornelia S. Verified reviewer Professional Training & Coaching 11-50 employees Used daily for less than 2 years Review source Reviewed October 2023 Tolles ITSM-Tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Incident Management und Teams-Integration Cons: Das Portfolio-Management könnte noch besser sein Read More Showing 1 - 8 of 8 Reviews ## Other Top Recommended ITSM Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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