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Enghouse eKMS

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Overview

Enghouse eKMS 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Enghouse eKMS
Enghouse eKMS
4.2
(12)

Pricing

Pricing available upon request

About Enghouse eKMS

Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.

SmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to find relevant information.

Additionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations, and a configurable workflow.

Support is offered via phone and email during business hours on weekdays.

Enghouse eKMS Screenshots

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Enghouse eKMS Pricing and Plans

Starting price: $199.00
Free Trial
Free Version

Basic

$199.00

No plan information available

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    Enghouse eKMS Features

    • Popular features found in Help Desk
      Access Controls/Permissions
      Activity Dashboard
      Alerts/Escalation
      Automated Routing
      Collaboration Tools
      Macros/Templated Responses
      Multi-Channel Communication
      Real-Time Notifications
      Reporting/Analytics
      Self Service Portal
      Service Level Agreement (SLA) Management
      Workflow Management
    • More features of Enghouse eKMS
      API
      Catalog Management
      Chat/Messaging
      Commenting/Notes
      Communication Management
      Configurable Workflow
      Contact Management
      Content Library
      Content Management
      Customizable Forms
      Dashboard
      Decision Support
      Discussions/Forums
      Full Text Search
      Interaction Tracking
      Knowledge Base Management
      Knowledge Management
      Reminders
      Reporting & Statistics
      Search
      Tagging
      Templates
      Text Editing

    Enghouse eKMS User Reviews

    Overall Rating

    4.2

    Ratings Breakdown

    5

    50%

    4

    33%

    3

    17%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    3.8

    Customer support

    4.3

    Functionality

    3.9

    Have you used Enghouse eKMS and would like to share your experience with others?

    KW

    Kim W.

    Used unspecified for unspecified

    Review source

    Reviewed August 2012

    SmartSupport Review

    5

    I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    icon
    Pros:
    Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.
    Cons:
    We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!

    Read More

    FY

    Faisal Y.

    Used unspecified for unspecified

    Review source

    Reviewed October 2011

    SmarSupport Product Evaluation. CyberGlove User Forum Support

    5

    SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    icon
    Pros:
    Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment
    Cons:
    Everything is working great.

    Read More

    JB

    Jessica B.

    Retail

    Used unspecified for unspecified

    Review source

    Reviewed October 2014

    Love smart support. Its everything a person needs to help them do what they need to do

    3

    Ratings Breakdown

    2
    Ease of use
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people.
    Cons:
    The fact that I was really unsure on how to get started. People had to help me with this to get it going.

    Read More

    SC

    Samantha C.

    Computer Software

    Used unspecified for unspecified

    Review source

    Reviewed October 2014

    Excellent!

    4

    Ratings Breakdown

    4
    Ease of use
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    Immediate response on upgrades and always going up and over the expectations of what we are looking for.
    Cons:
    The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.

    Read More

    RA

    Rebecca A.

    Primary/ Secondary Education

    Used unspecified for unspecified

    Review source

    Reviewed October 2014

    SmartSupport Review

    4

    Ratings Breakdown

    3
    Ease of use
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    I like the quality and customer service. I always feel like I am speaking to someone knowledgable.
    Cons:
    Sometimes, the product can be difficult to navigate and a little confusing.

    Read More

    SO

    Stephanie O.

    Construction

    Used unspecified for unspecified

    Review source

    Reviewed October 2014

    Works Well

    3

    Ratings Breakdown

    3
    Ease of use
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    Ease of use for everyday applications. Anytime I need help it is easy to get.
    Cons:
    Nothing. Things go well when working with them, I would suggest them to anyone.

    Read More

    PG

    Patty G.

    Transportation/ Trucking/ Railroad

    Used unspecified for unspecified

    Review source

    Reviewed October 2014

    I would recomend this

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Quick response. They are very attentive and are always exetremely helpful.
    Cons:
    I don't have anything negative to say about this product or this vendor.

    Read More

    SR

    Steve R.

    Used unspecified for unspecified

    Review source

    Reviewed October 2011

    SmartSupport App

    5

    This has been a great upgrade from our prior kb solution.

    Ratings Breakdown

    5
    Ease of use
    5
    Customer support
    icon
    Pros:
    Ease of integration. Quality of conversion from prior kb by Safeharbor staff.
    Cons:
    We have had no issues.

    Read More

    AS

    Amy S.

    Transportation/ Trucking/ Railroad

    Used unspecified for unspecified

    Review source

    Reviewed October 2014

    Love SmartSupport!

    4

    Ratings Breakdown

    4
    Ease of use
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Ease of use and great customer service. Cutting-edge technology.
    Cons:
    I do not have anything about SmartSupport that I do not like at this time.

    Read More

    HW

    Heather W.

    Primary/ Secondary Education

    Used unspecified for unspecified

    Review source

    Reviewed October 2014

    SMART Support

    3

    Ratings Breakdown

    3
    Ease of use
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    It is easy to use, and the customer service is great.
    Cons:
    The technology glitches. Also, it would be nice to have one person to contact.

    Read More

    Showing 1 - 10 of 12 Reviews
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