--- title: "Enghouse eKMS Software Reviews, Demo & Pricing - 2026" description: "Review of Enghouse eKMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/smartsupport-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Enghouse eKMS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Enghouse eKMS Review From $199 Free trial 1 plan Wondering if Enghouse eKMS is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Enghouse eKMS 4.2 [(12)](https://www.softwareadvice.com/help-desk/smartsupport-profile/#reviews) Pricing Pricing available upon request ### About Enghouse eKMS Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity. SmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to find relevant information. Additionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations, and a configurable workflow. Support is offered via phone and email during business hours on weekdays. Do you work for Enghouse eKMS? [Manage this product listing](https://www.g2.com/products/enghouse-systems-enghouse-ekms/claim_requests/new?auto=true) Wondering if Enghouse eKMS is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Enghouse eKMS User Interface ## Popular Enghouse eKMS Alternatives Main Product Enghouse eKMS 4.2 [(12)](https://www.softwareadvice.com/help-desk/smartsupport-profile/#reviews) Ratings Breakdown - 3.83Ease of use - Value for money - 4.33Customer support - 3.94Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1005)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2215)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4091)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(830)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price ## Enghouse eKMS Pricing and Plans Starting price: $199.00 Free Trial Free Version Basic $199.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Enghouse eKMS Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Enghouse eKMS API Catalog Management Chat/Messaging Commenting/Notes Communication Management Configurable Workflow Contact Management Content Library Content Management Customizable Forms Dashboard Decision Support Discussions/Forums Full Text Search Interaction Tracking Knowledge Base Management Knowledge Management Reminders Reporting & Statistics Search Tagging Templates Text Editing ## Enghouse eKMS User Reviews ## Enghouse eKMS customer ratings - Overall rating: 4.2/5 - Total reviews: 12 ### Rating distribution - 5 stars: 6 reviews (50%) - 4 stars: 4 reviews (33%) - 3 stars: 2 reviews (17%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.3/5 - Functionality: 3.9/5 --- Have you used Enghouse eKMS and would like to share your experience with others? ### SmartSupport Review - Overall rating: 5/5 - Reviewer: Kim W. - Product usage: Used unspecified for unspecified - Reviewed: August 2012 - Review source details: This review was submitted organically. No incentive was offered I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation. #### Cons We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more! --- ### SmarSupport Product Evaluation. CyberGlove User Forum Support - Overall rating: 5/5 - Reviewer: Faisal Y. - Product usage: Used unspecified for unspecified - Reviewed: October 2011 - Review source details: This review was submitted organically. No incentive was offered SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment #### Cons Everything is working great. --- ### Love smart support. Its everything a person needs to help them do what they need to do - Overall rating: 3/5 - Reviewer: Jessica B. - Industry: Retail - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2.5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people. #### Cons The fact that I was really unsure on how to get started. People had to help me with this to get it going. --- ### Excellent! - Overall rating: 4/5 - Reviewer: Samantha C. - Industry: Computer Software - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3.5/5 - Functionality: 3.5/5 #### Pros Immediate response on upgrades and always going up and over the expectations of what we are looking for. #### Cons The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing. --- ### SmartSupport Review - Overall rating: 4/5 - Reviewer: Rebecca A. - Industry: Primary/ Secondary Education - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the quality and customer service. I always feel like I am speaking to someone knowledgable. #### Cons Sometimes, the product can be difficult to navigate and a little confusing. --- ### Works Well - Overall rating: 3/5 - Reviewer: Stephanie O. - Industry: Construction - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use for everyday applications. Anytime I need help it is easy to get. #### Cons Nothing. Things go well when working with them, I would suggest them to anyone. --- ### I would recomend this - Overall rating: 4/5 - Reviewer: Patty G. - Industry: Transportation/ Trucking/ Railroad - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Quick response. They are very attentive and are always exetremely helpful. #### Cons I don't have anything negative to say about this product or this vendor. --- ### SmartSupport App - Overall rating: 5/5 - Reviewer: Steve R. - Product usage: Used unspecified for unspecified - Reviewed: October 2011 - Review source details: This review was submitted organically. No incentive was offered This has been a great upgrade from our prior kb solution. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Ease of integration. Quality of conversion from prior kb by Safeharbor staff. #### Cons We have had no issues. --- ### Love SmartSupport! - Overall rating: 4.5/5 - Reviewer: Amy S. - Industry: Transportation/ Trucking/ Railroad - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Ease of use and great customer service. Cutting-edge technology. #### Cons I do not have anything about SmartSupport that I do not like at this time. --- ### SMART Support - Overall rating: 3.5/5 - Reviewer: Heather W. - Industry: Primary/ Secondary Education - Product usage: Used unspecified for unspecified - Reviewed: October 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3.5/5 - Functionality: 3.5/5 #### Pros It is easy to use, and the customer service is great. #### Cons The technology glitches. Also, it would be nice to have one person to contact. --- Showing 1 - 10 of 12 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (298) Recently recommended **20** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (798) Recently recommended **12** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4091) Recently recommended **6** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **6** times Stuck Between Options? Our experts can help you compare Enghouse eKMS with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice