About Social Intents

Social Intents is a live chat solution for Slack and Microsoft Teams, which helps businesses interact and engage with website visitors using pop-ups, chatbots, chat widgets, canned responses and more. Professionals can display customizable calls to action (CTAs) on websites for visitors to sign-up or share content across social media platforms before exiting.

Using Social Intents, organizations can create white-labeled chatbots with default responses, text, tab styles, custom colors and other elements. Managers can provide discounts, coupon codes or incentives to website visitors and use templates to create email lists. Additionally, professionals can collaborate with team members to resolve clients' queries.

Social Intents facilitates integration with va...


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5 Reviews of Social Intents

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

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0

3 stars

(0)

0

2 stars

(0)

0

1 stars

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0

Likelihood to Recommend

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Showing 1 - 5 of 5 results

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October 2020

Joshua from Modesto Junior College

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Social Intents powered our COVID-19 Success Story

While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

Pros

Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.

Cons

The built-in analytics are somewhat limited.

Reasons for Choosing Social Intents

Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.

October 2020

James from SignatureWeb

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Perfect solution, easy to integrate and best online support I've ever had!

I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!

Pros

It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Cons

We are yet to find anything missing or anything that doesn't meet our high standards.

Reasons for Choosing Social Intents

Ease of setup and customization while still being able to plug into MS Teams directly for a familiar solution for the client.

Reasons for Switching to Social Intents

Microsoft teams is great for internal chat however its lacking customization for live website chat.

October 2020

Baylor from USC Information Technology Program

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2020

Great support

Pros

I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Cons

There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

October 2020

Kenny from Titan Technologies

Company Size: 1,001-5,000 employees

Industry: Government Relations

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Great Collaboration

Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Pros

We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Cons

Was not initially able to support our volume. This was corrected quickly.

October 2020

Russell from DerbyCollege

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

DC's use of Social Intent

We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic.

Pros

Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.

Cons

Could have a few more facilities out of the box.

Reasons for Choosing Social Intents

Rapid deployment and also the way it feeds into Microsoft Teams was great for use as our staff use this software daily.