About SolarWinds N-central


SolarWinds N-central is an IT management solution that enables organizations to manage and track IT devices. The solution comes with key features that include patch management, antivirus protection, backup and disaster recovery.

The patch management feature enables organizations to automate patching and reduce vulnerabilities. Further, the solution enables managers to track and fill gaps in networks. The solution allows IT executives to create database backups.

The solution is suitable for businesses of all sizes and can be deployed both on-premise and in the cloud. SolarWinds N-central allows users to protect email communication and encrypt confidential documents. The solution offers scripting language to automate manual tasks.

Support is provided via an online portal, email and phone. Further, the solution offers Android and iOS-compatible mobile applications.



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Supported Operating System(s):

Linux, Windows 10

29 Reviews of SolarWinds N-central

Average User Ratings

Overall

3.93 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.0

Functionality

4.0

Ratings Snapshot

5 stars

(11)

4 stars

(11)

3 stars

(3)

2 stars

(2)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 29 reviews

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January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

January 2019

It works well most of the time, however...

SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform R&D and bring some interesting products and tools to the table, HOWEVER, this means they are reaching the point where one hand is not talking to another, products are becoming "designed by committee" and other issues that can be resolved with improved internal communication.

Pros

Working for an MSP this is a very feature-rich product for remote control, remote monitoring, deploying and monitoring Anti-Virus, and some backup features (However I DO NOT recommenced the ArcServe-based product.)

Cons

-Support has been very hit or miss and lately they have fallen into the "Miss" category
-We had an issue where monitored services of a device were disappearing. After opening a ticket with SolarWinds support they informed me that the software cannot properly track how/why these services were disappearing from devices. This lead to at least 2 events where monitored hard drives were not longer being monitored, we were not made aware of it, the drives filled up, and services crashed
-Product names keep being changed and we are not immediately made aware of it.

June 2019

George from southeast Solutions inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

4.0

June 2019

N-central is very useful for managing a large amount of Customer PCs

For the most part N-central helps me greatly in managing, backing up, and remotely logging into client PCs. if a few little kinks were ironed out of the system and previously mentioned patch management issue were resolved I would have no complaints at all. The on-boarding and setup process could possibly be made a little simpler with a default setup / template but that may be something that other users would not want depending on their configuration.

Pros

N-central makes it easy to deploy a "probe" to one server on a domain and then with the correct credintials deploy the client to all of the rest of the domain connected PCs automatically(scary virus like automatically).

Cons

I hate that every time I get all of the patches approved and working in the n-central patch management it seems i come back a week-month later and they have made an update that breaks the patch management and i am getting warnings that patches are not installing. If the patch management had default patch all / patch important things only profiles that worked 100% of the time i would be very satisfied with N-Central.

October 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Best RMM Tool for MSP's!

Getting Solarwinds N-central setup can take some time if you want more than just out of the box. I recommend learning about all the features and functionality before engineering your N-central setup. Overall, another great product from Solarwinds!

Pros

We switched over to Solarwinds N-central several year ago now and could not be happier. The web interface is filled with tons of features. It has helped us streamline our managed services processes. Their custom automation manager allows for us to create custom monitors and custom auto-heal actions for our monitors. The patch management feature is far superior compared to any other platform I have used. They are partnered with BitDefender offering an integrated AV solution providing a true complete RMM solution. Their remote connect tool called MSP Connect has been the best and smoothest tool I have used for remote access. The possibilities are endless with how you can configure and setup N-central.

Cons

I have no complaints about Solarwinds N-central!

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

May 2019

Good Product

Overall I would recommend the product as it has been very beneficial for our company. To get the full use of the product, you'll need to dedicate a resource to managing the platform so that they can learn the various ins/outs of the product.

Pros

It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.

Cons

Support is frustrating to deal with at the initial levels. If you can get past the L1 technicians in your support case, it is usually pretty good but it will take some work to get the case escalated.

Product development is pretty slow as it often takes several releases that are 'coming' to make it into the product. And then the first iteration of the new feature usually isn't fully developed and will take another release or two to be fully functional.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Our RMM of choice, for a number of reasons

Pros

Solarwinds has made their N-Central product one of our greatest tools as an MSP, the remote support, AV, and backup solutions being rolled into the central product make it a no-brainer for us to deploy the product to all of our managed devices, and for monitoring various hardware points via SNMP. One of the greatest strengths of the product is the ability for the monitoring API to get integrated with our ticketing solution to automatically generate tickets when monitored items flip from Good to Bad...

Cons

While their API isn't bad, there's a number of features I would like to see added to it, mainly the ability to pull some information about clients, sites, maintenance windows and rules... Being able to manage/manipulate and otherwise work with those things would be of an even greater benefit.

May 2019

Andrew from ComTec Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

4.0

May 2019

NCentral: Expensive? Yes. Worth it? Absolutely.

Efficiency of scale in being able to reliably manage thousands of endpoints and hundreds of servers has yielded immense ROI

Pros

Very mature and stable solution that scales well and is a constantly evolving and growing product. Continually increasing levels of partner engagement to drive the development roadmap have begun to show how much value can be provided to the point where it is starting to stand head and shoulders above other RMM solutions.
Incredible automation capability; if you can do it in powershell, you can wrap it into a custom service/monitoring point, along with a wide variety of native automation objects and logic flows.

Cons

Complexity of setup (which can also be a Pro for flexibility and being customize-able)

The Support experience can definitely use a lot of improvement

May 2019

Eli from Wolf Consulting, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2019

Overall Good Product with a Bit of a Learning Curve

Overall, I have been very happy with the product. I have been using it for several years and there has been regular improvements to to product. As a company, we have been able to make many remote management tasks more efficient, saving us a considerable amount of time and money.

Pros

Overall, N-Central is a very powerful product that can leveraged to accomplish nearly any tasks needed for remote management. The product is highly customizable and can be configured to do almost anything that can be done with PowerShell.

Cons

There is definitely a bit of a learning curve to N-Central. The high level of customization and granularity makes some configurations more complex than with other comparable products.

January 2019

Chris from Moser Consulting

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

January 2019

N-Central is a great tool in a bad package

Love that I can drop a probe on a clients network and scan and find all devices in that network. The remote agent is great, allows me to remote into any device easily if it has the agent on it. Monitoring is fine, but no real dashboards, and it is about 10 to 20 minutes behind. If you are watching the dashboard and see a device is offline, you are already 20 minutes late. It's not the prettiest, but it does a good job.

Pros

Remote agent feature is great. Software inventory and license monitoring is great. Once you learn it, it works great.

Cons

Dashboard for monitoring is not real time. Steep learning curve. Very counter-intuitive on instructions. Figuring out thresholds for alerting can be difficult.

October 2018

Devon from Calgro M3 Developments (Pty) Ltd

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

October 2018

IT engineer review

Has helped me immensly as an IT engineer and allowed me to maintain and improve my environment

Pros

Great control of an entire network. easy RDP tools and detailed stats. Great customised reports.big fan of the product as a whole and many functions to use within an IT industry

Cons

difficult to implement at first. the support is good but i would like a more interactive support like calling in as the IM is abit tedious. the patch management needs to be simplified abit more. license compliance report is extremely confusing. Just an overall easier UI. Would be nice if you could integrate live graph monitoring to drill down into devices and IPs over a firewall etc. essentially you do have the NPM but that needs to be intergrated in nCentral then i would procure it. thus we can have a monitoring team and throw it on the screen. right now the alerts from SNMP is great but is difficult to drill into and shut down rogue devices etc

March 2019

Joshua from Forsythes Technology

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

A solid RMM tool that represents a great value option

NCentral slots well into its place as our RMM and allows us to manage and monitor most of what we need for customers.

Pros

Having come from one of the more expensive competitors in the RMM space, not only was I sold on NCentral's features and automation capabilities, but the pricing for perpetual licencing was quite attractive.

Cons

Custom reporting requires expertise and may not be accessible to everyone. We also do need to use additional tools outside NCentral to get a full picture of Networks.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

March 2018

After using it for 3 years, N-Able was a frustrating experience

Easier control of our client's PCs, and easy management of thousands of devices. Increased efficiency in the office.

Pros

N-Able/N-Central gives you the ability to remote control devices and perform scripts and tasks without disrupting the end user. Additionally, you can deploy antivirus, schedule installations for off-hours, and many other useful tools.

Cons

They claim Mac monitoring support, yet it isn't updated to stay compatible with newer Mac OS's. Also, scripts on Macs were unreliable, and many features that applied to PCs are missing. Not just a couple, but most. It seems like you can only do SMTP monitoring on the mac, at least in the version I used which was 9.5.

Also, the support was really poor. It took days to get to resolution on critical alerts or monitoring issues.

Also, I want to warn any potential buyer that when N_able performs agent updates, it's possible to lose all of the connectivity of your agents. This happened to us, and it took 3 days for support to help us with it. We had a backup, thankfully, and eventually they pushed out a hotfix to allow that update to work.

I also had the on-premise server, but we had no way to log into the server or monitor it in any way. It was a Linux server. But, it was our server - we owned it. The risk of failure seemed much too large for a system built on an OS that we don't know very well.

Finally, the sales tactics are incredibly strong. Every time you talk to your account manager, which feels like it's weekly, you get pushed into watching a demo, and they don't really leave you alone.

March 2019

Simon from Sensor Dynamics Pty Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2019

Great product, but some limitations

I have used many RMM tools over the years, and found that N-Central is a great product, but it has some limitations in that the remote control happens through a cloud service and not directly to the server, and configuring monitors to monitor logs doesnt work as expected or is not available. Support is great and responsive and the staff know the product well.

Pros

Nice interface with LOTS of features. Fast remote access with lots of control options.

Cons

Sometimes the Take Control access intermittently doesnt work for no reason. Event logs and log parsing is difficult to configure and doesnt quite work as expected.