Web Help Desk vs N-central

RATING:

4.2

(120)

Web Help Desk has 120 reviews and a rating of 4.15 / 5 stars vs N-central which has 47 reviews and a rating of 3.91 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (120)
3.9 (47)
Ease-of-Use
4 / 5
3.5 / 5
Value for Money
4 / 5
3.5 / 5
Customer Support
4 / 5
3 / 5
Functionality
4 / 5
4 / 5
Last Review Written
December 12, 2023
April 15, 2024
Pros/Cons
  • Pros

  • I love the ease of setup and the ease of control. I am able to maneuver the program with little to no error.
  • Being able to RDP into a client's computer from the helpdesk is awesome. Inventory and tickets in the same interface is also nice.
  • Cons

  • Initial setup was a pain. I had to quote out a SQL server and set that up just to use the product.
  • There has been a memory leak present for years, the only fix we have found is to restart the machine once it becomes completely unusable.
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  • Pros

  • It does everything you can think of. Probably the premiere RMM solution on the market.
  • Nice interface with LOTS of features. Fast remote access with lots of control options.
  • Cons

  • Limited reporting functionalities. The API is also very limited.
  • The risk of failure seemed much too large for a system built on an OS that we don't know very well. Finally, the sales tactics are incredibly strong.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

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3 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos