I love the ease of setup and the ease of control. I am able to maneuver the program with little to no error.

Being able to RDP into a client's computer from the helpdesk is awesome. Inventory and tickets in the same interface is also nice.

Our work was fieldwork and to have a web-based solution was very helpful to track complaints and provide response to clients and management about the work done.

Web Help Desk so far is doing a pretty good job at automating the tickets and routing to the required departments and individuals.

Initial setup was a pain. I had to quote out a SQL server and set that up just to use the product.

It has been a very low cost, reliable solution that has helped us keep track of assets and help tickets. It also requires very little maintenance.

This has worked well for our company, and best advantage has been prompt and good tech support.

I like that WHD is very straightforward to use and is very stable. It integrates with Single Sign On with Windows.

There has been a memory leak present for years, the only fix we have found is to restart the machine once it becomes completely unusable.

WHD has a very clean user interface. It is very easy to navigate and it is mobile friendly.

Web Help Desk is a modern solution for ticket based system. Modern UI and great reports.

It requires some effort to fully implement and it is hard to integrate with other tools.

The only complaint that I have is that the ticketing system of this service is a little difficult to navigate.

Their customer service is very quick and responsive, it is a very easy to use application and most importantly, helpful.

The search and filtering system is absolutely amazing, giving you the option to allowing you to build queries with any combination of data to include or exclude.

I find the ticketing straight forward, the asset tracking awesome, the integration with AD and Solarwinds is great, it even does Knowledge base and surveys.

I like the ui it's very clean, and very easy to find what your looking for in the software.

The initial configuration is a pain if you do not know what you're doing. It does not auto select to email the client either.

Very affordable - sales rep that I worked with was very helpful and gave us a nice discount. Good features: Task automation, work flow, email threading (adding ticket notes via email).

With SolarWinds we can create granular reports to address problem areas.

It integrates with Solar Winds and helps with asset control. The Helpdesk UI/UX is easy to read.

Support webhelpdek is very bad. If i let only for npm sam.

That being said, it is reliable and the support is fantastic. It is a great value for the money for a non profit.

I enjoy being able to custom build reports, have an amazing dashboard in the NOC for all to see. One with soft helpdesk technical skills can easy navigate and self learn.

A rich full-featured help desk software that integrates nicely with alot of solarwinds many awesome programs.

You only get a very select few options when it comes to dashboards. The reporting can get confusing as well which also has limited options of reporting.

We are able to track the metrics that we desire and it helps our team have a clear sense of what needs to be accomplished in a given day.

Customizing ability and ease of use for clients. Easy to track assets and update inventory.

Ease of use, end user friendly. We haven't used the asset portion of it much bit would like to start using it soon.

SolarWinds generates a positive impact thanks to cost reduction.

It's got an impressive UI and onboarding is pretty easy. Their price points are appealing and worth trying out if you are evaluating for your team.

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer.

I love that Tidio chat was very easy to set up and navigate. It is not overwhelming and confusing like other live chat software.

I was impressed by how easy it was to set up our multilanguage home page chatbot.

I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.

Very good price compare with other company in this industry.

The Tidio operators/reps are also really supportive, friendly and helpful.

Every option is very useful and very user friendly.

The Very Awesome design of the chat. Designs of the dashboard.

Easy to use, thanks to a great UI. Easy to integrate with messenger and Hubspot.

Tidio is a fantastic service that delivers better than expected. I can't imagine using any other software for our web chat.

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio.

Customization was established, friendly user interface and customer support was great.

I used Tidio for a time and after that, I discovered its problem. Then I quit and unsubscribed.

Good, useful and easy to use, will recommend to my friend.

Easy to integrate with my visitors, tracking their activities, retarget visitors and buyers. The support is incredible and very helpful.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative.

It makes having a live chat fun. And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

It has a solid ios app and the user interface on the web app is great. Customers really like the ability to chat directly with a live person.

Ease of setup and ease of use is what attracted me the most.

Some of the videos are a bit confusing, for me at least.

So far, really good experience - contacted customer support and they were friendly and helpful.

Instead, Tidio sends it from their email which is tall and has random characters. Which may make customers feel that that's a spam.

I like the chatbots that can help to gather information from the visitor too and that make it feel like a human is responding to initial inquires. OVerall a nice chat app.

US Dollar

SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of support including ticketing management, asset management, change management, knowledge management, incident management and service management.


The solution offers tools for ticket creation, assignment, routing and escalation. Users can automate the discovery of software and hardware assets and manage asset assignments, history and associated service requests.


Web Help Desk enables users to utilize a configurable workflow engine to help ensure that change management policies and procedures are adhered to. Users can also leverage a built-in knowledge base for creating FAQs and KB articles to assist help desk teams and promote end-user self-service.


Web Help Desk is able to associate unlimited incident tickets with problem tickets for quick reference. Users can track ticket status, technician performance and customer support needs to help ensure that SLAs are met with built-in reports, dashboards and alerting.



LongDescription

Support Ticket Management

Surveys & Feedback

IT Asset Management

Workflow Configuration

Contract/License Management

Task Scheduling

Change Management

Project Management

Procurement Management

Automated Routing

Problem Management

Self Service Portal

Help Desk Management

Project Time Tracking

Cost Tracking

Dashboard Creation

Inventory Tracking

Capacity Management

Service Catalog

Multi-Channel Communication

Support Ticket Tracking

Workflow Management

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Knowledge Base Management

Service Level Agreement (SLA) Management

Availability Management

Audit Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Remote Access/Control

Supplier Management

Requisition Management

Incident Management

IT Asset Tracking

Release Management

Inventory Management

Task Editing/Updating

Task Tagging

Task Progress Tracking

Knowledge Management

Alerts/Notifications

Dashboard

Mac OS

Web browser (OS agnostic)

Windows 10

SolarWinds Web Help Desk is priced per technician, starting from €575/seat (for 1 to 5 licenses)

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Web Help Desk

Documentation

Videos

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online assets. Additionally, it includes support for over 140 languages.


Tidio Chat is mobile compatible, which ensures that customers on mobile devices are able to engage with the chatbox on small screens. If no agents or employees are available, users can leave "offline messages." Additionally, using a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.


Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.



Customer Surveys

Lead Capture

Automated Responses

Code-free Development

Transfers/Routing

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Offline Form

Natural Language Processing

Customer Support

Process/Workflow Automation

Customer Experience Management

Proactive Chat

Complaint Monitoring

Contextual Guidance

Real-Time Notifications

AI/Machine Learning

Event Triggered Actions

File Sharing

Website Visitor Tracking

Geotargeting

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Chatbot

Widgets

Lead Qualification

Feedback Management

Auto-Responders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Virtual Assistant

Transcripts/Chat History

Language Detection

Multi-Language

Augmented Analytics

Multi-Channel Management

One-to-One Messaging

Survey/Poll Management

Routing

Real-time Conversations

Social Media Integration

Real-Time Chat

Real-Time Analytics

Multi-Channel Data Collection

Customer Communication

Customer Complaint Tracking

Performance Metrics

Personalization

Document Storage

Access Controls/Permissions

Activity Tracking

Customizable Fields

Data Import/Export

Email Templates

Mobile Access

Video Support

Macros/Templated Responses

Customizable Forms

Customer History

Real-Time Monitoring

Contact Management

Search/Filter

Application Management

SSL Security

Configurable Workflow

Real Time Data

Role-Based Permissions

Website Integration

Reporting & Statistics

Customizable Templates

Engagement Tracking

7-days trial to test features from our free and paid plan. After the trial ends, free features are available forever.

Forever-free plan. 3 chat operators included.

Unique AI-supported chatbot conversations with 100 unique visitors/mo, visitors list monitoring, free desktop & mobile apps, integrations with all leading websites and platforms, JS API Integrations (Shopify, WordPress, Wix, Messenger, Instagram and others).

Communicator plan. 1 chat operator included, from $15,83/mo.

All free features + monitoring what customers write before sending the message, visitor’s behavior monitoring, adding & removing account access to operators, visitor profile notes. Additional seats from $15,83/mo

Chatbots plan. 3 chat operators included, from $40,83/mo.

All free features + unlimited AI-supported chatbots, ready-to-use chatbot templates, drag-and-drop chatbot editor, Zapier integration

Web Help Desk vs Tidio

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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